We are completely satisfied except for a few issues that we have on the back trunk lower part it's the kind of greedy like there's an overspray on it I would like to bring this in tomorrow and have you look at it thank you very much
Service King was very efficient. They kept me updated, via text and were extremely friendly. The GM (?) Frank even came out to introduce himself. Great experience, I see why USAA uses Service King. Thank you!
Everything was repaired and all concerns addressed to satisfaction
The customer service from theach entire staff was phenomenal.
I am very happy with my service. I love the fact that you guys told me what was going on every step of the way.. I will use you for all my body work needs...
They did a great job!! Very happy!
Very happy with choosing Service King. Amazing customer service and great communication.
Great service and customer service was excellent
I was absolutely blown away with the amazing customer service and care that Jerry and the Service King staff provided. I will definitely be a return customer. Thank you very much for an overall wonderful experience.
Cody was great, I had a wonderful experience and my car looks as good as new
Loved how clean my car was:)
Best service I have ever had
Only challenge is when I dropped car off, no service indicators lit up on my car and when I picked it up, there was one. Curious why that is?
Great work and customer service
Put simply, made this process very easy and efficent. I was impressed by being informed from day to day about the progress of mu auto which me feel comfortable that my auto was being taken of by very professional people. Thank you so much for your setvice.
Service was excellent. Everyone was helpful and friendly.
My car was is poor shape from the accident, Frank assured me they would restore like it was.
Frank and his team are the BEST, I will be sure to share my satisfaction with my friends and Acura, where the car was purchased.
Thank you FRANK and team for a job well done.
Alan E Jantz
A very Happy customer????
Text message updates were great
Excellent communication via phone, verbal and text updates. Friendly and accommodating staff and great body work.
Cody and his staff were awesome!!!!
A great experience from beginning to end.
Outstanding customer service. My 4Runner looks like it just came off the lot. Supreme job. Thank you.
Everything was handled very good l am100% satified l will recomend there services to anyone who needs work done on their car or truck
Yes, that's exactly it, job well done! Appreciated all the updates.
Eric took great care of me! From letting me know how everything was going to making sure I was satisfied! Wow! Customer service at it's best!!! Made this whole thing painless! !! Thanks again!!
JR was great. Kept me informed every step of the way. I would refer business to JR and Service King.
Service king fixed my vehicle in a timely manner. It looks clean and brand new They even cleaned the inside of vehicle without throwing anything out. Cody did an amazing job.
They said 2 weeks ...it was **** week! My car looks amazing...thank you Cody, the friendly, professional woman at the front desk and the entire team!
I am extremely happy with my car and how it turned out and I got it back sooner than anticipated! The staff was great especially Jerri, she is the best!
Everyone I spoke to & dealt with was completely professional and polite. Despite finding more damage than was estimated I received my car back in a timely fashion. The car looks good and I can hardly tell it was in an accident. Thank you.
Thank you so much for the great job you did on my Santa Fe. I was so surprised when I opened the car door and it was so clean inside. Thank you for detailing the car. It was beautiful. We hope to use your services in the future.
I just finished posting 5 stars in Yelp, my experience was stress free and refreshing. Just what I needed at this time. The body work was perfect and my car came back to me clean, clean clean. Jeri was professional and sweet. JR made everything ok. He went out of his way to make me feel like a valued customer. Thank you Service King.
It was great having the repair updates sent via text! Service was quick and informative. Car looked great and what was a big surprise is that the interior of the car was cleaned as well! Had one small issue with a tire sensor but took it back and it was fixed while I waited.
Everyone was nice and helpful.
The texts are inaccurate and somewhat annoying. The auto-texting policy should be reviewed. It may be hurting more than helping. Just a thought... otherwise love Jerri and the guys at the Las Vegas Charleston location.
U guys rock!!! Staff are professional, establishment clean, reception made me feel welcme, kept me inform of the progress daily resulting an outstanding repair job, I'm completely impress. Thank you.
An outstanding job - well done.????????
Jesse and JR were incredible. Very personable and calming in a stressful situation! Top notch.
Great service Great job Nice people
The service was professional from my first meeting until completion of the work.
JR was extremely helpful.
Great job! As if the damage never occurred. It's back to its original look. Thank you.
I found the service to be great at Service King.
Everyone was friendly and helpful. Due to their texting service, I knew where my car was at all times. Would recommend to any of my friends.
I appreciate that they kept me informed daily of the progress of the repairs on my vehicle and that they had my vehicle ready the day they gave me. Job well done to everyone that handled my case from start to finish.
Your services are terrific! I wish I had came to you guys for other repairs in the past .. I know who my go to person is for my bodywork repairs from now on...
I enjoyed working with my rep, Steve and my vehicle was ready prior to estimated pick up date, however vehicle wasn't fully functional when I was ready to drive off which Steve apologized for and the tech did readjust a sensor. I also had to have tech clean up leather upholstery. Overall satisfied with body work and customer service.
Very nice and professional.
Caroline was extremely helpful through the process and im truly grateful
We appreciate the professionalism demonstrated by the entire staff as well as the friendly, welcoming atmosphere. The vehicle was repaired promptly and looks terrific!! Thank U
Great people always helpful
Please dont send text messages confirming i picked up my car when my car wasnt even done. I turned in my rental and showed up to get it and was told it was not ready. So now i dont have a rental OR my car
I dnt know we're to start, but I can say that I was happy wit my repairs and service and also like that my car was ready before the date they had told me!!!!!! I would come back anytime n recommend any one that I know to this shop!!!! Every one was nice n helpful all the time I would call for the status of my vehicle!!! at the time of picking up my car I notice something not correct and they took care of it fast!!!!!!
Great Job!! The car looks brand new!
Smooth process. Fair price. Efficient and on time. Overall great experience.
My vehicle was in the possession of the business for more than a month because he airbag was sent to Arizona instead of Las Vegas. I was repeatedly told the car would be ready "tomorrow," when the part was not even in-hand. The business had the car for so long that the registration expired. The car was also either transferred or driven to the dealership to address a faulty airbag light, without anyone telling me. I am awaiting answers to a series of questions about my experience.
Your communication was outatanding. Thx.
When I dropped my car off it was filthy and damaged. When I got it back it was clean and looked as good as new. Additionally all of the personnel I interacted with were very helpful and friendly.
Very pleased with I Collision. They are both courteous, and professional. My car looks beautiful, and it was finished before expected date. It was returned clean and shiny.
Thanks for your updates
The whole crew did a great job!
Very good experience. Steve was great and kept us up to date on the process while explaining everything with clarity. We will definitely recommend and use iCollision for our body work need.
Sean and Suzie Rademacher
Vehicle Make : Volkswagen
Very nice and informative receptionist. They were also diligent about keeping me informed about the progress of my vehicle. I would highly recommend them.
Thank you! Great job , will definetly recommend I collision !
The receptionist lady was extremely nice and the gentleman that checked my car was just as professional. The text messages that gave me updates were awesome and helpful. Overall, the staff was friendly, helpful and genuine. Great team:)
Great communication.... Great concern for my car..... Very good experience .
The best workmanship I have received from any
In the cities I have lived, I always seek out a good, reasonable body shop. I have found that shop in Las Vegas. Excellent work provided on or about the day given upon commencement of the work. Every couple of days, there were text updates. I trusted this company with my Mercedes-Benz and was not let down Steve was great to deal with and is a great ambassador for the firm. I went to four body shops. collision was the only one of the four that made me feel like my business was important enough. This was a pleasant experience.
Your automated email system did not serve a purpose as it gave bad information. People were super, price was good, car looks great. Big Thanks and Thumbs Up!
The front left bumper of my car looks brand new and the color was matched perfectly. Finished **** day before suggested. Employees were nice and helpful! Great service!!
Very pleasantly surprised by the great in and out cleaning of the car as well as the work was extremely well done ib atimely maner. Price was exactly what day are quoted me a few days before I picked it up thanks again Jim
Everyone was very nice and helpful. My car bumper looks wonderful. Thank you for such an e3xcellant job and also cleaning my car before I picked it up.
Quick repairs, professional staff
look forward to a long business relationship
Great work, involved staff that is concerned about the quality of repair they are doing for you. No surprises, always informed of progress of the work.
Your team was very friendly and efficient, put me at ease. You made everything easy and convenient, which I appreciate as a busy professional.
Professional and courteous.
Vehicle Make : Mitsubishi
After I picked up my car yesterday around 4:45 pm and then drove the car a few blocks away from your shop. My wife and I stopped to a near by restaurant to eat our dinner as I parked the car in a shaded area my wife noticed a paint chipped on the rear rim and she blamed me for not checking the car before we left your shop. I said I did not check it completely because I cant stand the heat while I was in your parking lot. I am really disappointed.
My automobile looks just like new. Very happy with the outcome.
Excellent experience. Steve kept me updated during all of the repairs. Great customer skills.
Receptionist very helpful with rental car and other questions.
Will definitely recommend Icollision to anyone in need of body repairs!
I was impressed when they fixed my car at a short notice, was Very much pleased. The staff was nice and pleasant Wow! that's cool :-) :-) Thank you.
Vehicle Make : Volkswagen
You met all of my expectations. Great staff and excellent service. I am going to recommend this business to anyone needing body work done on their vehicle. Thank you so much!!
This is Mr and mrs. Brown I'm sending this comment to let everyone know that I Collision that you guys are exceptional I was very upset knowing that my car was hit and it needed to be repaired I was sad that I was going to have to be away from it for a while but you guys took me with open arms cheating me with the most great hands and had my car with the most best of care as well as had me a rental on its way already fixed any issues I had with the rental and had me on my way and assured me that my car will be taken care of you guys are not only the best in Las Vegas but the most kind-hearted and sweetest people I wish you all and I Collision nothing but the best sincerely from a mother of three children from our heart too yours . You definitely have earned five stars
It was an experience that I will never forget. You made it so easy for this old woman to trust you. Thanks for being so patient. Everyone there was very kind & helped me to trust you. Thanks again.
Great service and customer service
Looks great. Still needs some touch up on a few parts but Alex assured me it will get done. Great people. thanks.
I believe my exact words to the people working there is it was prefect
Wonderful experience!!! They took care of everything
Very professional service. Everyone in the office was also very welcoming and friendly.
I felt that icollision worked for the insurance company against me. That was not a good feeling.
Great customer service from beginning to end. My truck looks great.
The car look as good as new.
El auto no le esta trabajando el sensor de las luz automatica ,yo lo entregue en completo funcionamiento.por su pronta respuesta gracias
Vehicle Make : Mitsubishi
I will certainly keep ICollision first and foremost (hopefully, mostly for referrals from friends and family, but with the way people drive around here, you never know...) for body repair needs. Prompt, excellent service - vehicle cleanout was a great touch, as well as the automated alerts and updates. Thanks!
Great service! I was very impressed with the quality of service we received.
Work was done in one day. Totally surprised. Everyone was friendly and very knowledgable. Shop was clean and well organized.
paint was neat and clean as if i didn't got a accident. I really like it????
Took too long to get car in. 2 weeks is way too long.
Frank, Joe, and the iCollision team were absolutely amazing! My car was in great hands and I truly appreciated all the updates I received during the repair process. They went above and beyond their duties to help speed along the process and even try and get me a rental car. I highly recommend this company and would gladly trust my vehicle to them again if needed
Please call me there is a lot of work to do and quickly and right. Thank you JB
The work was well done! And as a bonus the car was clean and shiny and looks beautiful. A big thank you to your team. And a special thank you to the gentleman who helped me I'm almost sure his name is Alex.
I've been told by I collision representative no worries about rental car we ll call hertz rental car to pick you up from I collision body shop location and no problem state farm will pay the bill. . Now I found out hertz billed me
I fill I'm cheated in this situation
I ll not gonna let this go i have an appointment to pick my car up
The progress updates with photos were really fun to see????. Thanks for the perfect restoration.
Thank you all for fixing our car!
I really appreciated a job well done and being kept constantly informed as the repair progressed.
Very professional and extremely pleasant experience. Thank you
It was a job well done and in a time efficient manner. I would recommend them!
Great Service and great jod
Vehicle Make : Volkswagen
Loved the daily picture's very nice to eork with
Great customer service. I will certainly recommend and use the shop in the future.
Everything was perfect. From the beginning to the end, was a first class experience.
The Icollision staff is very knowledgable and kind, they were more than happy to answer all my questions. They finished my car quickly and handled all rental car accommodations. When I got my car back I was very clean and I was happy with repairs.
I'm really happy I went with icollision for my repair services. The staff was great and friendly, especially Frank. He went above and beyond to help me with my service. I really appreciate all the hard work!!
Awesome job. Loved that the car was finished in a timely manner & treated with the greatest care. I also loved the finishing touch of being detailed. I say a must repair damaged car at I collision
They are a wonderful staff. They did an amazing job with my car, it looks like nothing ever happened. They had mt car ready right when they said it would be done, no delays, and I appreciate their honesty. I would recommend you guys in a heartbeat. ThankThank you!