Excellent job on my car. It's so shiny and clean that looks better than when I picked it up from the dealer.
Many thanks to Andrew for effective planning and consistent updates on the progress of the repairs.
Everyone I came in contact with at Pride Auto Body was courteous, professional and friendly. Work was done well and as quickly as possible, and I appreciated the email updates. Thank you!
It took forever (longer than originally estimated), and I felt like everyone I talked to was sweet talking me with a bunch of B.S. Instead of just saying that the place was super busy. Replacement part was a used part so it came pre-scuffed.
My car was finished as promised.
The car had not been inspected prior to pick up and i had to spot residue on the rear rubber step. When I brought it up I was "ordered" into the office and shown the before pictures of the car which DID NOT SHOW the issue.
When I took the car in the fellow who checked it it marked damage to the windshield, hood and bumper... It's an almost brand new car .... He told me that "By Law" he had to mark that there was damage in those areas. I had to waste my time and speak to a manager and then call the California Bureau of Automotive Repair. Also there was no regard for the time the customer was forced to spend waiting. It's a body shop... We're not checking into a hospital.
Staff members were kind and courteous on the phone. My calls are returned in a timely fashion, and I appreciated all of the updates on my vehicle.
Took too long to get the parts. Once you received them it was done quickly. So the answer is no and then yes.
great job guys thank you.
As this is my fourth time doing business with Pride, I feel qualified to say that I KNOW their service is THE BEST! They deliver upscale corporate finesse on their work, with a family feel in their customer service! Nothing better!!!!
Si son muy profesionales estamos satisfechos con el trabajo el auto parece como salido de fabrica.Gracias
wonderful friendly staff. pleasant experience.
Pride kept me in the loop throughout the whole process and were very professional all along the way. My jeep looks great!
First class service from beginning to the very end. I am very satisfied with the work.
Top notch service ....constant updates on the progression of the repairs. GERARDO A. is a true professional.
Thank you PRIDE
Mike was very thorough in doing the needed repairs. His frequent updates on the status of the repairs were appreciated. The front desk staff was very professional and friendly.
Whatever upholstery cleaner you use is AWESOME
Car was a bit dirty. I don't understand not including detail as a part of a very pricey repair
Too much wasted time between bringing the car in and actually working on the car 0 waiting for parts, etc.
Nice work, excellent customer service especially from Mooshy
Everyone I interacted with was professional and friendly.
Absolute shambles start to finish...
Gerardo, assistant manager, is already aware of the issues needing attention. The front office ladies were wonderful.
Hope I never need to, but if I ever need auto body work again will definitely come to you.
Thourough friendly and straight to their word. Car looks great!!! Would highly recommend Pride.
Although an accident or a dent isn't desirable, the pleasure and trust I have in working with Valerie and the staff at Pride remains consistently uplifting. May you continue to thrive for it is well deserved.
Pride auto body shop provides an EXCELLENT!!! service.
I highly recommend this place. I am very impressed with the customer service and the quality of work. The ladies at the front desk are very
professional. The manager is very accommodating.
The work done was amazing. The time duration was very unsatisfactory. I made the appointment to drop off vehicle 2 weeks in advance, giving plenty of time to get the required parts in. I stated I would ONLY drop off vehicle if all the parts were in. It was important to get my vehicle back to me within 3 days. My prior experience with Eric was 3 days and vehicle was returned on time. This time around the timeline was way too long. You need more communication and be up front if parts are not in at the time of drop off. Still upset but I have to say my vehicle looks great. Enough said. Thank You.
So far I am very Satisfied. I still need to take the car on the open road to ensure it still performs well.
Since day one your customer service was great. Agent was very helpful, email updates were great. The car was ready before the date they they had scheduled it, which was awesome. Very satisfied!
Valerie was upfront when she said 3 months until repairs would be completed. So we knew exactly what to expect. She kept us updated from time to time. Every looks great and seems to run same as new.
At the time of pick up, I had already received a check from my insurance company for the amount quoted to them minus the 500 deductible. When I picked up my vehicle I was told I owed 127 more than what was quoted. I asked why and was told they added a calibration fee for the back up camera and then realized they did not do the calibration because I am taking the truck to the dealer for an oil change and will have the dealer calibrate it. So they said they would take off the calibration charge and handed me a bill for 60 more than quoted. This comes out of my pocket now making my deductible 560. I feel like I received the good old bait and switch from Pride because telling my the charge was for something they did not do and then only removing half of it from the bill. Appears to be a scam to me.
Pride did a fantastic job on my car repair. They did it quickly and communicated with me the whole time, letting me know about costs and what was being done. I would definitely recommend Pride to family and friends!
Pride auto body is simply amazing! The customer service is top notch. They were the intermediary for a pesky insurance situation I was in by taking on the deposit of my rental when I couldn't afford it. They updated me every step of the way on my repairs, and were there for me when I needed to come out and pick up my car at the end of their work day.
The car looks great. Everyone was so kind. Thanks for taking such good care of me.
Pride is efficient, has excellent communication skills on and off line, treats people as if we are important and went the extra mile on my car. I highly recommend them. My car looks beautiful
You guys are awesome! Thank you :)
The front desk staff was really friendly, the repair itself was perfect, and my car was completely cleaned upon pick up. My contact at Pride was Andrew. Unfortunately, dealing with Andrew was a challenge. He didn't respect my time at all. Despite having an appointment to drop off my car, I had to wait 40-minutes before he came out to greet me. He lied about the date he contacted my insurance company for an additional estimate. And I didn't even see him when picking up my car. After telling him the exact time I would be there for pick up, I ended up waiting again for 15 minutes for him to greet me. I got fed up and just got my keys from the receptionist and left.
You guys did an amazing job on my car!! Andrew C. was outstanding at keeping me updated during the entire repair process. He promised me my car would be ready as soon as possible and he delivered on that promise!! The Director of First Impressions, Christe, is awesome - very professional and a great asset to your team.
Thank you so much for providing great service once again. My Lexus looks like new again!!
Excellent communication and service. Thank you!
I appreciate the thoroughness shown, and appreciate that all the damage was found and repaired. (The repairs took an extra week, as more damage was found after getting the car on the rack.) Pride did a great job of keeping me updated. Great job! Thank you very much!
the whole staff made it very easy on me even though my repair was quite complex. thank you to all - Valerie de la Rosa and her very competent and kind & professional staff.
Jose and Valerie among others there were highly professional. Thank you.
Work is awesome. So is Valerie in handling our car. Many thanks. Every time we need help for our car we call Valerie and she always exceeds our expectations.
Great service. Great quality work.
way to long to do repair , very difficult to communicate with agent
Valerie took care of everything after repeated attempts to deal with other service representatives.
I don't have a Toyota!!!!!
Mike was the best service person a woman can ask for ????
I had a great experience thank you!
Andrew was terrific and super helpful.
I was thrilled that you were able to fix my car faster than originally anticipated.
Nice team at Pride
Awesome place with awesome service. Andrew (the cool guy with the injured wrist) assisted me with my service from start to finish and was a very friendly and sociable representative of your fine shop! He made the process quite simple and surprisingly enjoyable, as did all of the customer service staff at the front desk despite me being on crutches. I would definitely choose this shop again if my poor car suffered another "injury". The positive energy radiating from this place is infectious, rivaling the joy and wonderment usually found only in businesses that sell overtly feel-good items like toys or candy! Thanks so much for fixing my car!
Thanks for helping me out with getting my car back to awesome! Much appreciation to Athena and the Pride team.
Thank you for your timely service. You made the aging exterior of my vehicle look like new. DW
Although it took an entire month to fix my Toyota, the car is running beautifully and looks great! Thanks for such excellent work!
Andrew and the front desk women were very professional and kept me up to date every step of the way. They were a pleasure to work with.
The Customers service level was far more than excellent. The only issue I have was the length of time of the repair? It took 30 days for a dent to be repaired. I incurr unnecessary expense from the rental company.
Great communication and timely completion of the job in spite of a power outage. I am very happy with their work.
No problems. Great service.
Everything about this experience went better than I could have hoped. The beautiful location, the chocolate in the lobby, the super friendly front desk staff (Mooshy, in particular), and the constant communication throughout the process made this otherwise frustrating experience nothing short of perfect. I worked with Andrew and always felt like I knew exactly what was happening with my car. I picked it up today and it looks brand new! Excellent work! Thank you for the pleasant experience!
Athena's customer service was top notch as well as the rest of the people I met when I brought in my car (and when I picked it up). I'd also like to say thanks for constantly keeping me posted on the status of my repair. It was very reassuring.
A terrific experience. Andrew was really nice and thorough and Mooshy is the nicest person ever. Ever.
Excellent job well done.
Delivered before time.
Great job done by the shop ! Thanks to all the people behind the scenes that made my car beautiful again
I was kept apprised of the job as it proceeded. The employees are always polite and helpful. Job was done very well.
Car was delivered missing inner fender attachment clips and was dirty. Both items were taken care of when I returned the car shortly after picking it up.
Yes I was very satisfied.Great customer service.
Val is The Best! I've been coming there for years and recommend
your service to others because of her!
Your customer service is exceptional. The repairs were done well. It was an easy process and best of all I felt like they care about my satisfaction.
Very thorough and efficient communication. I appreciate the kind and professional service received the minute I walked in and the staff that worked with me. Althena is excellent!
Good people and service. Thanks Eric. Hopefully no more accidents otherwise i Will be back.
Repairs to my car where handled in a very professional manner. Valerie de la rosa was a gem and was informative as well as efficient. She is an excellent employee. Barry T. Harlan
I would like to take this time to commend two of your employees.it is extremely important that the person who first greets your customers has a positive, pleasant, friendly attitude. This person is Mooshy Ghasedi. I have encountered this experience twice with Mooshy and while waiting for paper work etc to get done. She is most definitely an asset to your company. She smiles, multi tasks and no matter how busy or hectic things get she has always been courteous, pleasant and takes care of the customer in a very efficient way. She is never rude, or negative when responding to a question. It is a pleasure speaking with her always. Even on the phone, she calls you by your name and is very respectful and professional. Her boss, Valerie DeLa Rosa, should be made aware of Mooshy's talent if she is not already aware and she should be recognized as a good role model for others in your company.
The next employee is Andrew Cusolito. He too is an assest to your company. He is competent in what he does. He has always been pleasant, a smile on his face and a good attitude. He demonstrates the customer comes first. He listens to the concerns you have and makes sure that all concerns are addressed and they get done to the customers satisfaction. He does not rush you, takes his time and tries his hardest to get your vehicle repaired in the promised time if not sooner as was the case for me this week. I could not pick up my car on Friday at 5PM due to religious reason so he got it done on Thursday in the afternoon which I truly appreciated. I don't know who his boss is, however Andrew too should be recognized as a leader and good example for others.
If you have any way of acknowledging these two employees in your company I would suggest this be done. They are terrific .
Thank you for having these two fabulous people in your company.
Wonderful customer service!
Vehicle Make : Volkswagen
Honestly, I was blown away by my experience at Pride Auto Body. The customer service rivaled what you get at the Four Seasons. My car looks as good as new, I loved the emailed updates I received throughout the process, and the complimentary car wash/detailing was a very nice touch. I will definitely be recommending you guys to my friends. Hopefully I won't have another wreck anytime soon but if I do I'll be coming back
Valerie is a great manager excellent communicator excellent service person your records will indicate I am a returning customer that should speak volumes the crew is also top rate and always feel that the product they deliver is first rate
YES, ???? EVERYBODY WAS VERY PROFESSIONAL & KIND. I THINK YOU ALL DID A GREAT JOB. THANK YOU TO EVERYONE @ PRIDE ???? Linda W
Everyone I dealt with was extremely friendly, kind and gave the appearance that they truly cared about the quality and repair of my vehicle.
I have been coming to pride/Oxnard for many years and will always continue to be a loyal customer and I will refer them to anyone needing auto body repair.
This is my second time using Pride auto body and the experience again was just wonderful. I can't sing your praises enough. The customer service was excellent. I was kept fully updated on the status of my car throughout the process. And all the work on my car was done impeccably.
Very good service I really thank you for all your service from fixing my car to customer service
Your customer care is great. I appreciate the service your manager.
Took a little bit more then expected on the repairs but they were great at communicating any issues.
You are indeed fortunate to have a Manager like Valerie. Epitome of CUSTOMER SERVICE EXCELLENCE...Just FANTASTIC.....Can't say enough. She ramrodded whole process from start to finish, put up with insurance carrier indecision and produced an outcome beyond my wildest dreams....PLEASE MAKE SURE YOU RECOGNIZE VALERIE for her tireless efforts for a great outcome for us.......BTW, LOVE your coffee machine......Class act for a real class enterprise
Everyone was great. Especially Andrew. My car looks as good as new. I will definitely recommend Pride to family and friends in the future. Thanks again!
Valerie was AMAZING... The front desk people were AMAZING... Having owned service businesses for the last 35 years I KNOW how hard it is to instill “pride” (sorry) and “ownership” .. into employees .... You’ve managed to do it from top to bottom and back to top. KUDO’S... the work was great - but feeling like you are dealing with people who CARE... is #****. And you guys do ! THANK YOU!!!!
Just tell all thanks very much for the nice job.
I'm a returning customer! You guys are the BEST!! I will definitely recommend Pride to family and friends. Your staff is to be commended for the outstanding job they do. Valerie, Thank you soooo much!!!!
By far the best experience I have ever had at a body shop! Valerie went above and beyond for me and mooshey at the front desk is so great!
I appreciated the emails updating me on the status of my car. Receptionist was very friendly and efficient.
Excellent. Very impressed with repair work and fantastic interior detailing. Inside our 8 year old car looks almost new! Thank you.
Very nice staff. These repairs took way too long to do. I will probably not ever use you again. In the past we have always been satisfied.
this is the third or fourth time I have use Pride and am very happy with your service
Valerie has helped me a couple of those times and was my go to person this time. She is great.
Athena and your office staff were very courteous and professional and took care of every last detail. And, my car looks great. Thank you! Colleen K
Valerie and your staff was very courteous and professional from the start to finish. She kept me updated every step of the way and my car looks as good as new! I am very pleased with the service and attention to detail. Very satisfied customer.
My car was fixed as if nothing really happened. I am very impressed. A job well done.
Valerie De La Rosa is a true professional! She walked me through every step!
Thanks Valerie and everyone at Pride!!
Eric, Andrew C., and the girls at the desk were all lovely, conscientious, and went over and above working in partnership with me and the insurance company I was the claimant for. I will continue to use Pride for all of my repair needs. Katie R
Although the repair took longer than I expected, due to a delay in receiving parts, everyone that I dealt with....Athena, Mooshy, Butch, even the driver who picked me up, we're all kind, helpful and accommodating.
Great customer service, thank you for the amazing experience
It took 17 days to complete; entirely too long for a relatively easy repair. Pride found too many things that could not have been caused by a damaged bumper. When you find rust on some parts, one has to wonder how parts can rust 3-4 days after the damage occurred. My dissatisfaction has already been shared with AAA.
quality work, timely turnaround and good customer service.
Completely different experience than the last time I had bodywork done. The proactive status communication and quality of the work was impressive (as was the charge of $643 for the material used to repaint a hood and one fender, LOL).
Gerardo and Valerie (when Gerardo was on vacation) were very helpful and kept me posted regarding the repair process. A special thank you to Valerie for going to bat for me to get me 12 additional days of a loaner on behalf of Pride since my car was in for repairs close to 60 days and I only had insurance loaner coverage for 30 days.
Another great experience, especially with Valerie!
Seems like we are going to have a long-term relationship at the rate of luck we are having getting hit! You make a rough time much easier to handle.
I was extremely satisfied with the work that was done and the professional service at Pride. This was my second time here.
I'm a first time customer and it was a great experience!
I was not expecting to have my vehicle in the body shop for almost 2 months and I was very surprised to find out at the end when picking up my vehicle that I had to pay you guys $****,000. When in fact I was told by my insurance that they were waiving my deductible because the person who hit me was at fault.
Thank you for your courtesy and the super job
on the Lexus. We are loyal customers so please
don't send any further emails.
the door panel that was replaced looks great, however there are scratches and nicks where the front left headlight was taken out that were not there before. the headlight was removed to not leave masking lines and, yet the bumper and hood were scratched and nicked in the installation process. this is the SECOND time i have had to take my car back to Pride Auto Body to have them repair damage that did not exist before i brought it there. i am extremely disappointed!
all communications and scheduling were perfect
Please call me. ****-****-xxxx
The best car detail I ever had. I was pleasantly surprised to see some scratches were touched up and the car looked almost brand new! We plan to bring in our other car and will recommend Pride to all my friends.
Although it took longer than I thought, my car looks great. Thank You for always keeping me updated. Thanks again.
Andrew and all the staff are wonderful! They made a stressful experience much less so! Thank you
Athena was a pleasure to deal with.
They did great work on my car, I was really pleased with the outcome! However, there were a lot of communication errors that were frustrating.
I was told that my bumper would be pre-ordered, and a month later I set up an appointment to bring in my car to get fixed, and when I came in, the part had never been ordered. So I had to came back a week later, and the rental car company that had been set up for me also had some communication issues and wasn't there. However, Pride did a great job at getting enterprise to come right away to get me a rental car.
I appreciated the almost daily emails keeping my updated on the progress of my car. However, I was getting emails up to June 2, saying the car would be ready for pickup June 2. Then, that morning, I received an email saying they had a problem with getting the rest of the parts ordered, and it would be another week. I feel like they would have known that prior to the day of....
They tried hard to communicate well, but there were some snags along the way. They were always very kind and gracious, and it ended on a good note.
Work turned out great. It did take two months to do but the quality was great
Great communication. Everyone is very nice and helpful. I like how everyone is prepared and introduces themselves.
very professional, helpful and friendly
Thank you for your professionalism from everyone on staff, the quality of workmanship and the updates that kept peace in the family!
I would like to thank Athena and the rest of the Pride Auto Body for the excellent job they did with my car. You guys are an A+++ company. You do everything that is possible to meet the needs of your customers! Thank you.
I was very satisfied with your service and communication. While stopping for gas after leaving Pride I noticed a rough areas in the bumper. Gerardo said I could bring it back in. I'm satisfied with this but it is big enough that it should have been noticed unless it happened beaching it into the parking spot with the curb present.
Excellent customer service! TOP NOTCH!
I am basically satisfied with your repair service.
however, I think that it was little too long for
small dented repair.it was 16 days.
thank you for your service.
Mooshy at the front desk is wonderful - such a great initial face to your company. Eric Piatt was great - the car was delivered at the date and time promised and at the price estimated. My only complaint is that the cargo net in my trunk was not reattached.
I am very satisfied with my experience with your shop. Eric Piatt has been so nice to work with , I was always been updated with the progress of my car and I appreciate that. Thank you
I've used Pride Auto Body in the past, referred here by AAA and my auto dealer. I know when I come here I don't have to worry about a thing, like late delivery, price inflating, etc. Service is excellent, with a courteous, friendly, helpful staff, and the workmanship is impeccable. The mint balls and coffee are great too.
The service was amazing and quick. I had a great experience with Pride. The quality of work was excellent.
Gerardo was a pleasure to work with, great service, quality workmanship
your crew members stole personal items from my vehicle and also added an additional 80 miles to vehicle when i told it was sitting there the entire time for an audio/electrical issue
Valerie, Gerardo, and the entire staff at Pride Auto, Oxnard store are the BEST! Delivered my car a day early with Pride, professionalism and qualty
I appreciate everyone on my team. All were courteous and helpful. As leader of the group, Valerie is to be congratulated.
PS: I only drove the car for about 30 minutes. If there are any problems, I will let you know. I am, indeed, fortunate to have Brian Gelt want to please me.
Everybody I encountered at Pride was a pleasant experience. There was hardly and hassle, they kept me updated on the status of my car every step of the way, and they were friendly. And on top of all that, they did a great job on my car.
Athena and the team there are awesome.
Pride Auto was excellent Valerie De La Rosa was professional and efficient in the completion of my automotive needs. My car is perfect thanks to Pride. Also the atmosphere at Pride is inviting, friendly and helpful. Thank you Pride for all your help and for making my car look like new .
At least from first sight--great technical work from the guys in the back. And great customer service, from Athena and front receptionists.
Valerie and Gerardo are very professional and helpful. They did such a great job and I was very impressed! Great employees like them deserve recognition.
Great quality work. Andrew was responsive and very helpful. All of the staff were very friendly.
Mooshy and Andrew really took care of me during the process. Great customer service and wonderful communication.
Staff was very professional and customer service oriented. I would highly recommend Pride.
Excellent job and service!
Had some issues but Gerado dos great job of addressing.
Valerie did a phenomenal job! Staff were friendly and helpful
Very professional and a job weel done. Thanks
I had a great experience starting from your reception desk, because of Mooshy, who was so helpful. Athena also did a great job making sure I'm updated with my car repair progress and also prompt response to my questions. Thanks for your good customer service, very appreciated.
Job excellently done. I'm very satisfied. I would recommend to my friends to come to your office whatever problem they may have regarding cars. Keep up the good work. More power!
I really appreciate the customer service I received! All the updates were wonderful! I've never experienced a company that really appreciate the customer! Thanks again for making me feel special! I really want to thank Athena De La Cruz who take great care of me! Thanks Pride Auto Body I will recommend you to my friends!
Andrew Rodriguez and Mooshy at the front desk were particularly awesome. The communication as to when my car was going to be done was incredibly helpful and consistent. The repairs made to my little car are seamless and I'd recommend the facility to any of my friends/family.
Your promise date was missed by **** week. Too many promises made and not kept. Work seems to be good
I am happy with the quality of the work and the welcoming and pleasant staff that I dealt with. I wasn't happy my car to 6 days longer to be completed then what was promised. However, they were very professional about it and did what they could to satisfy me despite the delay.
Very pleasant experience throughout the whole process. I specially the front desk receptionist always making sure that I was taken car off. Will recommend this body shop
Very happy with work that was done but there was a major miss-understanding with person that checked in my car. There were two area's that were to be repaired, only one was done and it took 7 days, plus 380 for a rental for a week. Specifically asked him to make out 2 estimates, but that never happened and was very busy & didn't catch error 'til picked up car. At least someone could have called & said you have two area's that need work, do you want to do both???
Professional staff from beginning to end. Especially the front office, Mooshy.
The car looks great. The repair work was excellent and the car is cleaner than it has ever been in 10 years. Thanks
Thanks for the timely repair
First of all thanks for the ride home when I dropped off my car & for picking me up to pick it up.Thanks also for updating of the work being done. I'm so happy for a job well done.
Quality was good, and everyone was professional and courteous. My only issue, as the Pride estimator knows, is that it took seventeen days for repairs rather than the 10 days communicated to me at the beginning. The rental car cost therefore was incremental, adding to the overall cost. I would still use Pride again, but this detracted from the overall experience.
From the moment I walk in I recibe nothing but the best from you guys... After been in the car accident I was nervous but you guys make me feel comfortable and I knew everything was going to be ok... I want to thank all of you for the way you guys keep me update and I didn't have to be calling to see the progress on my car that was a big relief.
Thank you so much.
When bringing my car in and picking it up the team members went above and beyond to help make a difficult situation (for me) easier.
Repair unsatisfactory; gas tank near empty,causing me to miss a doctor's appointment. Also,since Gerardo rushed me( must be here by 5:15 PM), but was STILL there at 5:40 PM when Enterprise dropped me off-- l missed going to my bank which hurt me again. Next chance,perhaps a week away.....
There were amazing.Erik was the best thank you!!!
Everyone was very polite and was very happy with the service.
The ladies even delivered my car long after the body shop was closed. I am impressed! The car was perfect.
The workmanship is good. The only thing I had wished was that it would not have taken as long as it did to get the car back.
Thank you .
I have been charged for my rental car because parts took longer than insurance were to cover. Please follow up with me immediately. Dustin H
I just want to say that the overall experience was wonderful, from the facilities to the excellent customer service. I also really liked the daily updates on my car via email and from the my customer service representative.
Pride made me feel at home.my car looks great.my car was done as the date promised.staff is very friendly store ks very clean.i would recommend pride 100 percent.
Great move having Mooshy take over the front desk. She makes the process faster and more bearable. She shows true customer service.
Great and fast service I was really please with the work .. Definitely will have pride auto body in mind for next time ..
You guys rock
I've never felt so good about having an accident
I'll recommend you to everyone (hopefully not me again)
Everyone was so nice and helpful. And I loved the email notifications w my car's progress. It made me feel like you guys were really taking good care of my car. And it looked great! Thank you
Thank you for excellent service!
Thank you for a job great done!
Very great service, professional, thorough, and a very nice staff
Pride Auto Body is amazing. Totally Satisfied with the level of service I was shown. Vehicle delivery was on time as promised. Thank you bunches.
The entire team were very helpful and kept me informed along the was. Thanks to all of you .
I have had approximately four cars in Pride over time, and there is a reason I come back (besides being in an accident). The work and the service is simply the best!