Your staff was very polite, they were very accommodating. they always kept me informed. it was a tough situation, however they helped make it so much better
Very attentive and service oriented!
Job well done. Thanks again.
Eli and the team were fantastic. Thank you!
Vehicle Make : Volkswagen
Best staff ever Danny, yesenia Lisa are all professional and very pleasant,easy to deal with
I was informed through texting the progress of my car!
Staff members were very friendly and courteous on the phone. I appreciated rapid call back and frequent updates on my vehicle.
Thank you Eli for your continued great service.
From the front desk to Daniel and Eli, everything was handled extremely well and efficient.
I have had my car worked on by Pride a few times and because of the care, attention and Eli's honesty, I will always bring my car here.
The trunk-lid gap does not look correct, the front valance shade of white is not consistent, the car has scratches it did not have before both in and out. It looks as if the detail gut used way too much elbow-grease on the hood and now it's scratched.
As an auto professional and one who has worked with Randy in the past, I know his quality standard is higher than this.
Nalleli was incredibly helpful and communicative. She made the experience a great one beyond what looks like great repair work. Thank you for taking care of my car for me! I would recommend Pride to all my friends. Thx! Lisa M
Great job all around thank you !!!
Danny was awesome. He took care of my vehicle and the smooth process
there is an alignment problem with the interior molding on the repaired door. Plus IO noticed wind noise while driving home from the
shop from the repaired job.
Superior service. Above and beyond
The repair was a bit slow but hassle free.
This is the second time I have chosen to bring my vehicle to pride auto body. Just as the first time I brought my vehicle in I was completely satisfied With your polite staff and outstanding customer service. I would definitely recommend right auto body to friends and family in the future for vehicle repairs.
I HAVE COMMUNICATED MESSAGES TO NALLELI TO GIVE TO RANDY TI COMMUNICATE THE VERY HIGH LEVEL OF SATISFACTION FOR THE TREMENDOUS JOB PRIDE DID IN ALL AREAS I.E QUALITY OF REPAIRS, QUALITY OF PAPERWORK ADMIIATRATION I.E. NALLELI AND LIZ, DANNT AND ELI, ALL ALL AREAS. I LOOK FORWARD TO HAVING AS I REQUESTED NALLELI INFORM RANDY A FACE TO FACE MEETING WITH RANDY HOW I CAN GET PRIDE A VERY VERY LARGE AMOUNT OF MONEY. THOUGH PRIDE IS ALREADY A VERY SUCCESSFUL COMPANY, EVEN BILL GATES WANTS TO MAKE MORE MONEY, RIGHT? PLEASE INFORM RANDY OF MY MESSAGE HERE AND THAT I WILL CONTACT HIM SOON TO ARRANGE A APPOINTMENT TIME FOR A FACE MEETING THAT IS NEEDED TO GUARANTEE THE MAXIMUM SUCCESS OF MY VERY GOOD CLIENTS BECOMING ALSO VERY GOOD CUSTOMERS OF PRIDE. ThANK YOU VERY MUCH FOR RELAYING THE VERY IMPORTANT CONTENTS OF THIS HERE TO RANDY PERSONALY. SINCERELY, Anthony M
All looks good to GREAT, service !!! OUTSTANDING.
Terrific experience, would highly recommend to anyone!!
Nayelli and the team all deserve 5 stars! They went above and beyond to ensure that my experience with Pride was top notch. Thank you!
Very professional, excellent work and the staff is very helpful.
Repair was a little uneven.
Great experience and very well taken care of it , loved the work
I received the most professional and kind attention and service.
It took a very long time before I got my car back.
Eli was great to work with. The car came back with the bumper a little misaligned, but I brought it back in and your team straightened everything out while I waited.
The staff were friendly and efficient.
Fantastic service and great work
Everyone was great and our team work best the worse insurance company that we had to deal With..
Frequent updates were helpful and a nice service.
Did a great job and for me when the car will be ready any details about the job that was being done. Danny did a great job in explaining what was going on and what was needed. He did and all round great job kudos to him
The staff was excellent especially Danniel who organized the repair of my vehicle.
Overall good service - Courteous employees & nice facilities.
I have dealt with Pride Auto Body in the past and as usual they did a wonderful job repairing my vehicle. I will continue to take my vehicles to Pride Auto Body in the future should they need auto body work done. Their personnel are always friendly and informative with regard to vehicle repairs. Thanks for another good job Pride Auto Body!!!
The customer service here is always great. I really appreciate the thoughtfulness, hospitality and service I receive. Nalelli, Danny and Eli are tremendous employees.
Best experience I've ever had getting a car repaired. Danny was very helpful and updated. You all even repaired my stolen lights which were not due to my insurance claim. Very much appreciate that.
Beautiful job I could not have not done a better job myself. Thanks Dale S
I like the overall flexibility. Eli worked with my schedule. I needed my car completed by a certain date and it was completed. In addition, I liked the constant updates. Nalleli also did a good job by keeping me updated with my edited quotes. Kudos to the team. And the other gentleman who checked in my vehicle is always the consummate professional and deals with me well as I am very ****.
Good jod and excellent service over all
As always, Pride does a great job. My only issue this time is that what was proposed as a 4-5 day job took 9 days.
From ELI - GEN MGR
TO NALLELI - CUST SVC
TO DANNY - CSR
TO SHAWN - ESTIMATOR
TO RICKY -PORTER DVR
ALL EXEMPLIFIED THE EPITOMEPITOME OF PROFESSIONALIDM.
EACH WERE FRIENDLY, COURTEOUS AND HELPFUL.
NOTIFICATIONS WERE REGULAR ON PROGRESSION OF MYVEHICLE AND I TRUTHFULLY CAN SAY I KNOW OTHER BODY AND REPAIR FACILITY THAT DOES THAT.
PRIDE AUTO HASKELL CARES AND IS THE "BEST".
I have to return tomorrow as the panel in the tailgate area was not reinstalled! I will go to Oxnard Street location and hope I do not have to return to the Haskell location.
Wonderful communication and superior work. Thank you.
I barely picked up the car today. Hoping all is perfect by the work done, but I was extremely pleased with the service I received from Daniel **** and Nalleli Martinez.
Well. The best way I can put it is that I've recommended you to two other people already. P.s. the guy who was helping me, never let him go. He's a huge asset to you guys. Really.
Everything was great, everyone was very helpful and efficient! Thank you!
From beginning to end excellent service. Everyone was very friendly and helpful. Great job on the car, it was fixed and cleaned up beautifully. This goes for both locations, on Haskell Ave and Oxnard Street. I truly recommend these two autobodies to anyone who needs work.
As always, the Pride team has done a magnificent job! Their commitment to and focus on excellence is beyond any I've experienced, not just with car service, but any kind of service. In fact, I feel like I'm being treated with the same respect I receive at a 5 Star resort. The entire staff with whom I came into contact were kind, efficient, and professional. The rental car experience - perfect! Dealing with the insurer - perfect! Thank you, Pride, for turning an unpleasant experience into something pleasurable!
Five star service in every aspect!
Pedro , Anayelli & Eli where understating with my concerns. Service was fast , detailed and friendly. That's why I keep returning back to this shop.
Thank you guys at pride auto body shop did an excellent job on my car and I'm really happy.
Excellent customer service. Great workmanship.
Very nice people. I'm very satisfied with my experience.
Great customer service, as usual. Danny went out of his way to make the experience and service outstanding. I will recommend Pride to all of my friends.
Thank you for being thorough in repairing my car and for keeping me posted throughout the time my car was in your shop.
I will give you an opportunity to correct your mistake this Tuesday but painting the bumper the wrong color was disappointing
Pride auto body is the best auto body shop I have ever dealt with. From their excellent customer service to their top notch craftsmanship, I will never go to another body shop besides pride. I will definitely recommend pride autobody to anyone and everyone who needs auto body repair!
Very satisfied with the well done job !! My car looks like brand new car ... Thanks
Car looks great, if anything changes I will let you know.
The staff were all very professional and we were very happy with the job done on our car. Thank you!
Always the best service.
Great team all the way, great workmanship, great communication, thank you
You guys are amazing
Thank you all so much for your help
Excellent team and service.
The staff ( specially Nalleli) were very helpful and attentive. Thanks????
My car was returned in amazing condition . The exterior was clean and shiny and the interior was fresh. I was completely staisfied with the quality of work. Pedro and his team took amazing care of my car. I would defiantly recommend this auto body shop.
Great job, professional and caring staff. I very much appreciated the updates of progress.
Dany was very professional and explained everything when I dropped off the car and when I picked it up. Very happy with the service
Nice people and very friendly. Always keep you update on the progress of your car .
All the staff was very professional and friendly. The job was excellent and satisfying. Thank you so much.
They did an excellent job I'm very satisfied
We Loved the service and your customers service was excellent.
Good costumer service ,but I have to take my car back tomorrow since the AC is not working properly
Danny was very helpful and Neomi at the front desk was as well
It took 27 days before getting my car back. Not acceptable!
Excellent job and service.
Thank you so much for all you did for us
Yes was very happy with the results !!
Im so happy i chose Pride as my body shop. They met all the expectations and beyond. I think my adjuster's name was Danny and he was excellent!!!! I never dealt with so much professionalism and quality. I will def. refer friends and family to Pride. Thank you.
Always happy with the Haskell shop. They get the job don and my car always looks gorgeous !!!
Thank you PRIDE Haskell
Thank you for handling my car repair quickly and keeping me updated. I am completely satisfied with the repairs on my car. Also, thank you for handling the repairs with the insurance company.
I appreciated Eli for doing his do diligence and always being on top of my auto and going out of his way to keep me the customer satisfied.
Everyone is so nice and helpful.
Im very please hightly satisfied with the repairs of my car you guys went beyong my expectations. Very profesionals. They explained the prosidures step by step. I came to the shop to see my car every week and Chan was very patient explaining the process and the reseptionist calling me to keep me updated . Im very happy!!! To see my car brand new Again.
Thank you so much for the work, time and professionalism.
Nahele, Addie, Danny were amazing. They kept me up to date all the way through. Cheerful, pleasant, and professional. Show room was top notch. Email, pictures, and text updates. Way to use technology. Would highly recommend to anyone. Keep up the great work!
Seamless process, friendly and professional staff
Your customer service and workmanship is amazing. Dealing with your company was so easy and everyone i had contact with was completely professional. I love the updates i received on a regular basis and really appreciated being kept in the loop. I would recommend Pride Auto Body to friends and family members without any hesitation. Thank you for giving me such wonderful care and helping ease the pain and stress of having my five month young car go through an accident.
We appreciate your thoroughness and follow up.
They worked to get my car done when I needed it and I really appreciate that. Everyone is friendly. Service done was meticulous and car looks great!
Yes, job well done. My score from 0-10 as 10 the highest . You got the best 10.And also friendly and courteous staff.
Nice people. Fast work. Car is like brand now. Rock on!
Eli was outstanding and the service was above and beyond!!
Your help throughout the entire process was a joy.
I felt like I was in good hands. I didn't worry that my
car was not being taken care of. I truly appreciated all of your help.
Great customer service and my car looks amazing!
I loved how communicative everyone was at Pride. I never had any questions because Nayeli, Addie and Daniel made sure to stay in contact with me and update me on everything that was going on with my car.
I Couldn't have been happier with the courteous and professional service that I received from everyone!
Very professional and friendly staff that took care to keep me informed while the repairs were being done. My car looks like new and was ready when promised.
I am very happy with my car.... Thank you
They were very professional and kind. I truly appreciated being g there
Danny, Adi,and Naellie are so great! Epitome of customer service.
They went above and beyond. My truck looks fantastic!
PRIDE'S WORK IS NOTHING LESS THAN EXCELLENCE WHICH IS THE REASON I CONTINUE TAKING MY CAR'S TO THEM
Extremely professional and I love how you send e-mail updates as to where the job is at!
Everyone that helped me was extremely professional, friendly and helpful. Great service.
Danny was a great customer service rep! He was professional, nice, and gave great advice about taking care of my car.
Excellent customer service. Every person I came in contact with at Pride Auto was exceptional.
I will never take my car there again horrible communication. Car took a mouth to be fixed and went to other auto body shops that said they could of done the same amount of work in a week
Mike Nicassio is awesome! I've been using Pride for over 7 years and the work is always top notch. Thank you for taking car of my baby, BMW. ????????????
Truly, the amount of attentiveness Mike provided in regards to the vehicle was exceptional. Neiylai and Addie kept me abreast to the progress. Thank you
I appreciated the attention to detail and quality assurance during my visit.
Please continue to provide the excellent service.
Pride Auto Body is the best!!!
I'm so happy with the work
that you did. From the beginning to
the end my repairs were handled so
well!! I love all of the continuous updates.
A special thanks to Danny and the front
office staff!! Thanks for everything!!!
Great cimminication every step of the way. My car looks amazing!
your company is extremely professional and very impressive in terms of customer service. I am very happy with my repairs and the service provided. I would definitely recommend to a friend if the need arises.
Thank you so much for everything, Leslie P
The process was too long.i have to pay extra 10 days to my rental car because of that.I was not happy at al..
It was a very smooth easy transaction. Thank you for your professionalism.
I am beyond amazed with how amazing you guys are, great customer service!!! You guys really took care of my car and left it brand new! I was updated on my car on daily basis, which I truly appreciate!! I will definitely recommend this place to my family and friends! Thank you all so much for an amazing job!
Very good service .thank you so much.
Not only was the customer service amazing, but everyone was friendly and helpful. It was a perfect experience!! Everyone was thorough and my car came out better than when I took it off the lot 3 years ago! A
Thank you for everything. Such a pleasure :)
I am very satisfied with the work Pride Auto Body (Haskell) has done on the car! The wait was worth. I really appreciate every employee who took the time to work on the car. Thank you all the staff !
Every thing was fine with the work done and the service (friendly and kept me up to date, etc.). The main complaint is that the time it took. I had to rent a car because I didn't have rental on my Insurance (paid almost 1K). I was told to bring my car to Pride on Tues - 2/16, but was told, when I got there I was told that you had too many cars to fix and told me to bring it in, instead, a week later - on Monday, 2/22! I left the car there about 12 noon and originally had to rent a car from Enterprise Auto Rentals. It wasn't until more than one week when you started working on my car and when I called, I was told that the my PriusV would be ready in about 3/25. I then rented a car from Hertz, which was a little less expensive than Enterprise.
I had to rent the car for 4 weeks!
The whole team at Pride is the Best! Mike Nicassio made me feel special from our first encounter! Love you guys! Keep up the great work!
Eli and his staff work hard to provide a product we all can take Pride in.
This was my first experience having to use a auto body shop. I was very pleased in the way that I was kept up to date in nearly every step in the repair process of my car. Everyone there that I had contact with were not only very helpful but friendly as well. I felt very happy knowing that my car was in such good hands. I will be referring anyone who asks me for a auto body recommendation to Pride.
My car was finished so quickly when my previous estimate estimated a two month delay in parts. Pride was quick and on top of it. Nalleli at the front desk was on top of it and constantly sent me updates on my repair.
I loved the cleanliness! And, how everything is so efficient. Updates on the progress and the friendly staff. It turned a bad event into a good experience.
Excellent customer service, keep up the good work!
Really nice people and updates every few days.
The repair to my car was done in a timely and professional manner. I apprecrate the way that Pride worked with the insurance company to ensure that all necessary repairs were authorized and paid for.
Amazing service! Worked well with our insurance company. Kept us apprised on the timeline for our car. Second car they have repaired for us and as always Perfection! Addie was extremely helpful in answering my questions and keeping us in the loop!
Just a big thank you for taking care of my car and making it look pretty again!
I was completely satisfied with the workmanship of the repair along with the dealing with each and every employees i dealt with during the entire process of the repair of my car.
Dealing with you is a real pleasure. This is my second experience. Just keep doing what you are doing - great job - thank you
I've used them before. The best compliment you can give someone is return business
Fast service!!! Friendly!!! And VERY reasonably priced!!!
Thanks for the great customer service.
Excellent work and fantastic customer service. Courtesy updates are great. Staff is extremely friendly and helpful.
They were on time and complete with the job they promised to do.
Great work. I only wish the work could have been completed sooner.
Superb service, as usual, fast, efficient, helpful.... And the quality of the work superb
Excellent job! Thanks! Everyone at Pride are kind and helpful!
Job not completely finished yet. A plastic bracket needs to be replaced that holds a piece of molding flush with the bottom side panel of the vehicle. I was told that this could happen fairly quickly and will be called when it arrives. I am happy with the repairs thus far but am waiting for this final piece.
We appreciated the updates we received via email. The staff is friendly and knowledgeable.
Our 2003 Lexus looks like new.
Great customer service and my car looks amazing!
Something should have been done to expedite this repair.Took almost 7 weeks to get my mirror. I was driving with no passenger mirror which was a very unsafe condition. Pride Auto Body did do an excellent job on the repair itself and were very professional overall
I was 8 out of 10 satisfied. delivery date was pushed a couple times for perfectly understandable reasons, and this was after my car was not able to be taken in until well after the first meeting.
Staff were uniformly EXCELLENT - especially Danny. Answered all questions as they came up, and was very flexible with some items that I wanted changed up. I would definitely use Pride again.
Your company and staff were awesome
Pedro did an amazing job helping to manage my experience at Pride. He was helpful, informative, flexible, and attentive to detail every step of the way. He helped to simplify the process and make the experience a positive one!
My second contact with this business. In both instances they reached beyond to meet personal deadlines and needs and far exceeded any ordinary expectation in quality of workmanship and customer care. Wow!!
Your office personnel were very efficient and professional. Addie especially worked with me to ensure I received my car before my out-of-town trip.
I was very impressed with the fact that my car was returned to me so thoroughly cleaned and detailed.
Thumbs up to the team for continuously communicating the progress of the work being done. The results exceeded expectations.
Your customer service is wonderful. ADDIE and NAILLIE were courteous and very efficient. Mike was also very nice and explained everything to me clearly
Thank you for a job well done!
The whole staff was friendly from the get go i love they made my car look brand spanking new
Nially (spelling) and Ali were very helpful, always happy, to use pride Haskell.
HARD TO FIND WORDS FOR A JOB WELL DONE,KEEP UP THE GOOD WORK.
Everything was perfect , thank you
Nalleli was great on giving me updates, she was constantly keeping me on the loop about every details about my car. When I received my car it was like brand new so thank u to her and the staff!!
Only got it today, but whole car looks great.
Not profisional .no more bussnis whet them
You have the most respectful and professional staff that I ever dealt with. Work was done on time and my car looks great.
Keep up the great work.
Your staff is professional and kept me updated all the time. I am very appreciative of knowing in advance what to expect.
Excellent job. Best body shop ever. Great customer service as well.
Gentle and proffesuonal
updates were great and so was customer service
I loved the weekly emails about the progress of my car repair!
My experience was excellent. Thank you.
I wasn't aware that my car wasn't going to be available until nearly day's end of the day my car was promised. I had planned my week based on the day my car was promised. It caused me quite an inconvenience and I felt as if my role as customer was inconsequential. Good thing the quality of work of good, as that was the only redeeming aspect of my experience.
Everyone I dealt with was extremely helpful, courteous and friendly.
Great experience. thank you all.
Great service. Frequent updates. Good work as far as I can tell. Have not examined car carefully as yet :)
Always will use you
Eli and the entire crew did a amazing job on my car
Great communication thruout the process of the repair.
Clean and very professional work.
Thank you for your professionalism and the frequent updates on the status! Mike
Everyone is very helpful and professional. We felt very at home with the treatment given to us.
The car is not fixing properly. I have to bring back tomorrow.
When you tell a customer you will call them back it is much appreciated if you call them even if you don't have an answer as oppose to leaving the customer waiting for the call or just hanging.
Job well done, very satisfied
Car looks great, thank you for the detail wash!
Thank you pride auto body for everything
Every body was extremely helpful and professional
Apleasure to deal with.
Vehicle Make : Volkswagen
A couple small issues need to be addressed. Left a voicwmail for eli today. Hope to speak with him tomorrow
The team at Pride Auto body was professional, friendly and on time with their commitments to have my car repaired in the stated time. I appreciated the updates and has a positive experience overall.
Your employees turned what is traditionally a painful experience into an enjoyable one. Thank you!
Ricky and Addi were wonderful and professional
Danny was very helpful and you guys were very easy to work with. My car looks great !
You did a wonderful job, the car looks better than the day it left the showroom.
positive interactions all around
Perfect work, friendly staff and outstanding customer service .