The service was perfect ????????. Each team member was professional and provided me updates throughout the entire process of my repair.
Service was great except the truck ‘shimmies’ and vibrates and rides rough at 75 mph. Smooths out at 80mph and then has same issue at 85mph with AC turned on. This was never a problem before. Was something maybe ‘re-connected’ incorrectly after the repair?? I will drop the truck back off so you can access the existing conditions.
I understand having to wait for parts (especially because your company prioritizes OEM parts from dealership I purchased my car) is out of your control. It’s primarily why I was so patient. But I feel the lack of communication and updates as well as such a long delay on getting my car completed truly made this a very frustrating experience. Whenever I did get any updates they were very short and lacking in detail. There was no reassurance and I truly felt as though my car would be delivered in worse shape after pointing out a dent I’d like to get a quote on in person. Which by the way after talking to three different employees there never received a quote. I’m happy with the quality of the work, and Monica was really the only person who was able to provide the customer service I was expecting for a place recommended by my dealership (Galpin). It took a full two months to get my car repaired there and even though I shared I was without a vehicle for the last month (because insurance only covered 30 days) I still didn’t get a sense of urgency, or updates until I reached out. I was never offered any car rental options or courtesy vehicle while your company was waiting on parts.
They gave me excellent attention, they did a very good job on my car, they took the time to keep me informed of the steps to follow, I was definitely satisfied thank you Dany and Nallely for your help
A very good experience. Went smoothly, good folks to work with!
Carlos at Ford Auto Body is great. He does his job very well. Over several years he has supervised several jobs for me from replacing broken mirrors to several minor “fender bender” jobs for my family and my self. He has supervised a complete paint job on a vintage MG TD, painted my large scale toy train, put a carb scoop on my 1965 **** +4, re-striped my **** 3 wheeler, painted several vintage motorcycle parts and the last job, a 1950 Indian motorcycle sidecar. All the work was excellent. To say the least, I will be back.
Mike Nicasio was great from start to finish – explaining every detail in an honest, friendly, thorough, and professional manner. Marla and Christine, were also friendly, helpful, and efficient with their parts of the process. This is my second time using Pride Auto Body. My positive experience the first time is what brought me back a this time, and I will continue to use and recommend Pride in the future.
Car looked fantastic and they even cleaned it!
The job was done well, ahead of schedule and the updates about my repair were great to receive.
My second time with your body shop and I am very happy with your professional service. Thank you. Ingrid
Excelente customer service thanks for everything
This team is amazing. From keeping me updated on my car, to the work on the car itself, all is handled with care and respect. Thank you so much for everything guys!!
Excelling customer service and very happy about the overall experience.
Appreciate regular updates via text.
Pride, did awesome work on my Honda. I also really liked that they kept me updated daily on the progress of my vehicle and was delivered on the day promised.
Matt did such a good job on working in my car for the month that it was there with him at the body repair shop. He always sent me updates through emails to let me know how much the parts were, the estimation, and many other small little problems him and I dealt with while working with Kemper. If I had the chance to work with him again and request his service I would. Definitely made my experience better than I anticipate.
Great customer service and my car is as good as new!
Good team of people to work with.
Gerardo takes great of me and my family - repair work was spectacular