Daniel Quiqley is in experienced....I spoke with the general manager and I still am not satisfied with thw outcome....repairs are not done....I am disatisfied and will contacting corporate for resolve to this situation.
I waited under 20 seconds to pick up my car. I also appreciated the text message updates on my car's progress.
Krista was a dream to work with. She was thorough, conscientious and had impeccable follow up. I was fully informed of the repair process every step of the way.
Several issues. Wrong grill, fender well and dent on fender and door. Gap between headlight and fender. Where bumper is its uneven. Have to wait to Joshua to contact another Service King in my are to help and haven't heard anything back yet. Not happy at all.
Great job and great service. I am very happy with finished job
Josh and company did a great join in communications. Very pleased with communications.
My service Tech was awesome,she kept me updated on the progress and was always friendly and willing to help.thanx a bunch
Having an accident and dealing with an injury and all the other issues afterwards is frustrating. Krista Evans, the service advisor was very professional and kept me posted about my car's repairs. From my requests to status of vehicle, it was less thing I had to worry about. Thank you Krista !
Excellent service and great quality work. I will be sure to come back if I ever need this service again. Very Happy with Josh. He does his job above and beyond. Thank You for this great experience.
Great Job. Krista was excellent.
Kept me informed on all that was taking place. Very friendly. Thank y'all !!
Very satisfied with the help & service I got! My car looks so great! Also I loved getting it back all clean & looking new!
Krista was very professional, courteous, and knowledgeable. She kept me informed of the progress in the repair of my vehicle.
Excellent job, good customer service. Job
Completed ahead of schedule. Very satisfied
Very professional and personable staff. I'm very pleased with my repair.
I was very happy with my experience not only with the work done on my vehicle but the outstanding customer service provided by the staff including Joshua Rodriguez. They went above and beyond to give me the best customer experience. thank you and God bless.
Daniel Quigley handled my repair and was helpful, professional and showed me exactly what had been done along with explaining how the statement was organized! Really appreciated his help!!!
Outstanding customer service provided by all who I spoke with. Really appreciated the daily update with the status of my vehicle progress. Krista was amazing and provided outstanding customer service. The work on my vehicle is outstanding and I thank all who made the repairs. Love your work and the professionalism!
You did a very good job thank you. Will tell our friends about your company.
They are great. Very patient while answering questions. Very professional. I love the job they did and did it before deadline date
Krista provided fast professional response.
Car seems to be just like new And they were very prompt in repairs. Always communicated about status and progress.
I really appreciated the phone calls letting me know how the job was going and when my car would be ready.
thank you for the daily updates.
Awesome job! The time to complete repairs was less than expected. That was a plus. Office staff is exceptionally courteous and professional. I was a little hesitant knowing that Jack's Paint Place had been sold, but glad that I held out.
Daniel did a great job communicating with me!
Did a great job and kept us up-to-date throughout the process as to the vehicle status. Personnel were very pleasant to work with.
Excellent service, thank you
The car looks like new. Krista did an excellent job of keeping us informed of the status of the repair.
The service was great job well done.
Very satisfied! My car was completed before the estimated time and that was a huge plus!
A job well done. I'm very pleased with the workmanship. Thank you for all the updates while working on my vehicle as well, took a lot of wonder and worry out. Will come back if needed, and will recommend your business to family and friends.
Excellent service, thank you
Vehicle Make : Volkswagen
Professional services kept me appraised during the entire process and I'm very happy with the end result
Krista was awesome! She was professional and explained my repair in full detail. I would recommend Service King to my friends and co workers! Thanks my car drives and looks great
The staff were extremely helpful: from explaining the process to the speed of repair and keeping us informed every step of the way, they were fantastic.
Daniell was very professional.
Thanks for the great customer service.
Two items from my original estimate were done to my vehicle that I asked not to be done as I had already had it done before bringing the vehicle in. I wasn't charged for them after saying I shouldn't need to pay for it but have to bring paperwork in showing I did do it before them.
Excellent customer service and follow up. Very professional.
Looks and drives like a new car. Ask me again later.
You all did a wonderful job on my Vehicle thanks
Everything was great from the beginning to the end when we picked up the car. Our service advisor Daniel gave us up to the minute information on a regular basis and the end result was a fantastic-looking car.
It was a team effort with John, Krista, and Michelle...all are excellent in customer service and communication. I didn't met the service personnel, but their quality of work was seen in the finished product.
this type of service and expertise and in addition to having a superb job done of the hail damage, I will certainly recommend their services to others, and in fact, I have already commented to a garage owner who recommended them to me.
Awesome work!! Great job!!
Great service. Would recommend to others
Vehicle Make : Mitsubishi
It was a very pleasent experince. Although, I did Not wanted an accidente. However, the services at Service King was great. And The staff very nice. Cristal is a very eficient on doing her Work. She keep me informed all the throug, step by step While my car was under Repair. I Will definitly recomend Services King to Family and Friend. Thank you so very much Service King for taking a good care of my car. Thank you
Great fast service. Did a great job of repairing car. Krista is very thorough and professional
Excellent service. Thank you.
Satisfied with the work done by Service King but have only had the car for 12 hrs. Thank you.
Updated regularly on progress.
Krista has awesome customer service skills and is very knowledgeable
I was a little concerned about the service with the change from Jack's Paint Place to Service King, but I was very pleased that the work turned out like I expected.
The car stinks terribly and is cover in dust. The HVAC filter needs to be replaced and the carpets cleaned to get the smell out. I've wiped everything down, but that didn't take care of it. Insurance company needs you to put the request in.
My car looked beautiful. It was so nice to get my car back and it was was even nicer to see that they had taken the time to wash it inside and out!!
Good service. Happy with the work.
Really appreciated the friendliness of the staff, the quality of the repair, and the time frame required for the repair. The text updates were awesome!
Although it took long to get an appointment, the customer service was a very pleasant experience including status update of the vehicle and the coordination with both the rental car company and insurance company. You made the process very convenient.
Our service provider, Krista, did a great job assessing the car and keeping us updated on the progress of the repair. We were very happy when the job was completed in less time and at less cost than originally estimated. The car looks like it did when we first drove it off the lot!
Service king did an excellent job
I'm just thrilled with the level of attention from Krista. This was my first time ever having collision work done on a vehicle, and I never imagined it being so easy. Thank you!
Job well done. And I would take all my vehicle to you guys for repairs. I would recommend Service King to all my family and friends. Again thank you a job well done.
With my car being brand new, I understand parts were hard to get, but y'all did a fantastic job getting my 2016 Elantra GT back to nomal. I will definitely come back to get the hail damage fixed next.
Outstanding service; My service rep
Was outstanding...Rav 4 looks outstanding!!!
Krista always makes sure everything is done great! Thanks. See you next time we are in need of great service.
The work that was done is great. The texts updates are appreciated. However when we originally when we brought the car in we discussed the scraped paint on the front bumper.Jacks auto rep said they would do what they can,at the least give us touch up paint. It was disappointing that since Service King does things differently that agreement was dismissed.
Would like to Thank David for all his help in repairing our car to look better than ever!
Professional but yet down to earth and friendly, if ever I need a repair again I will go there again.
Did an excellent job thank you thank you very much very polite very helpful people I will always always use you but I hope I don't have to thank you again Marlene C
Very courteous professional knowledgeable it is a pleasure to do business with all that I dealt with. Once again a great big Thank You.
Christa did a great job. Thank you!
David does a great job representing the repair process and makes you feel like they really care about your car. The repair always looks like nothing ever happened.
Awesome customer service, I received an updated text everyday to let me know the status of my vehicle. Once my vehicle was completed, I turned in the rental car to them and process was completed. Thank you Service King for a job well done.
You guys were great. Always nice. Great that I could get rides to enterprise. Got my car done quickly. Only thing was that I couldn't get an appointment for like almost 4 months but I assume that's only because of the hail so unavoidable
Two weeks for minor repairs. I was told on 3 occasions that the vehicle would be ready only to be told that another part had to be ordered.
Janet and Dave are awesome
I was extremely happy with the work performed thank you Service King
Great team over there. Think it's odd Jack's Paint Place is marked as permanently closed on Google. Seems like you should have figured out how to just change the name to avoid losing the web presence and reviews - especially if the personnel are remaining the same. SEO is important; that's what brought me there in the first place. Just my 0.02.
Christa was very helpful and good at letting me know what was going on with my car and the repairs were excellent
Service advisor Krista let me know the process up front, gave me timely updates and had the work completed on schedule. The automated texts were somewhat misleading but she kept me in the know. The repair to my truck looks great. I chose Jack's Place Service King for its good reputation and was not disappointed. Thank you!
My car drives great when I picked it up it was washed and clean it looks great like It never been in an accident it drives great I'm very impressed Krista was my point of contact there and she did and outstanding job With communicating with me On the progress of my vehicle and I would definitely use you guys again and I would refer any of my friends of family Great job thank you.....
Jack's took great care of my car. They were super fast with the repairs, especially considering the amount of cars they had to work on since the hail storm. They took care of getting me a rental car. And, they worked with my insurance company to make sure that all the repairs were done quickly and correctly. So glad to have my car back to normal! Special thanks to David for being so nice!
Your company has always provided us with quality work. This was our third vehicle repaired by you, always with quality workmanship.
Very polite and informative
Very professional and quick repair service. I was extremely happy with the way my service representative contacted me with the progress of my vehicle while the repairs were being done. I would highly recommend Jacks to anyone!
The staff is always very courteous and polite. The email updates was very thoughtful and kind
Thank you all so much
Very professional staff and work quality. We have referred customers to you and would not hesitate to do so again. Great job! Thank you Bobby Caballero! You never disappoint.
My car has a glue-like substance on the windshield which was not there before ya'll worked on it. Also, I have a noise coming from the car above 20 MPH. I suspect the right-front wheel bearing was damaged in the collision. The person who road tested my car should have noticed this noise. David Sowell told me today that he will order the wheel bearing & will provide a rental car to me.
This will cost me at least ****.5 to 2.5 of my productive time. I bill my time at 250 per hour. Your shop's mistakes will cost me between 375 to 625 of lost productivity.
I had a great experiene at your shop in the 1990's. Now, I wish I had used my brother's body shop near Houston.
Best Company Ever!!!!! To bad not all customer service is this ANAZING!!!!
Quick on the job, car looks better than ever, good prices. Appreciated tge hard work. Will tell people about this place
I love dealing with Jack's. They are the only shop that works on my vehicles.
I appreciated the frequent but not too frequent calls with status
Excellent customer service and superior work done vehicle repairs.
Vehicle Make : Volkswagen
Love the quality of service, and craftsmanship of the job. Great work guys!
Sincerely and Respectfully, Ret / Dis US Army Sgt Chris Bazany
Great job. Work looks amazing. Good customer service.
As usual fine workmanship
As always Jack's did a great job, took care of my care and myself. Bobby was able to answer any questions that I had regarding my repair. I would highly recommend Jack's to anyone I know.
Always pleased with your service.
Looks brand new
Smells brand new too
Jacks is the best great staff and great work thx
Awesome service and Excellent support from David.
My car had a large amount of damage after an accident and jacks did a thourough job fixing it and providing feedback/updates during the long and stressful process. My husband and I appreciate the great customer service. David was great!
Very excellent. Will recommend u to anyone who needs ur service. And I loved the counter greeter.
Very well done in a timely manner
We appreciate the excellent work, the timeliness of the repair, and the fact that the car was returned cleaner than when it was brought in...and the extras on checklist, as well!
Could not have asked for anything better. Work was done in a timely manner and done right. David did an especially fine job of keeping me informed throughout the job. You guys are definitely professional in the way you run your operation. Thanks again for all your time and consideration. Mike Brown.
Very professional bunch of folks......outstanding repair job.
Excellent job and experience as always
Nice job and very professional, I will be taking all of my vehicle there whenever I need body work on any of my vehicles. THANKS!!!
Great job on the repair! The car looks like nothing ever happened!! Thank you!!
Thank you so much for your care of my car. I am extremely happy with the result after being so upset about the accident. You made the experience easy and worry-free.
Wonderful place, nice people, convenient car rental. Very impressed with everyone I dealt with!
My driver's side tail light isn't working all the time. Repair work was done in that area. Could wiring come loose? It work when I took it in.
I was surprised the body shop did not wash our truck after the repair and when locking our truck using the key remote it doesn't beep when it locks anymore since the repair.
Jacks paint place paid extreme attention to detail and made sure the collision repair on my Saleen Mustang was flawless. They worked me in their schedule ahead of time to ensure I could take my car on vacation. The entire team was friendly, gave good communication throughout the repairs and only used factory OEM parts. I am very picky and know quality work when I see it. I will be taking my high end classic car to Jacks for a paint repair.
I thought my service rep, Krista Evans, was excellent in her professionalism, contact emails, and she answered all my questions completely. I also want to thank her co-worker, Sivone, who was very helpful in getting me into my car (I am disabled), and putting my walker into the car for me, while Ms Evans helped my mother. He was very kind; I wanted to mention both of them to management. I also got my car back in less time than was anticipated; thanks for that. Lastly, I love having the small bottle of touch-up paint too. JACK'S IS THE BEST.
Quick fast and concise information and updates is most appreciated. I liked the text updates. I don't have time to talk on the phone. The vehicle looked brand new which was awesome. I was very surprised by the cost of the repairs and was very suspicious if the cost was related to the insurance covering the repairs. I think the costs were inflated :( I don't think that's right - but it is also not my profession to estimate costs.