Very understanding and patient with me. They communicated with me and made sure I didn’t have any questions
My representative Andrea was excellent
Vehicle Make : Volkswagen
They kept me up to date on the progress of my car . Ben was a very nice and a pleasure to speak with
I will recommend Cook’s to anyone needing your service. The people I dealt with were so assuring and knowledgeable. Updates on car appreciated. The people I dealt with really great. Sandy Cook.
Andrea is the best. Car looks and runs like new. You guys rock. I tell everyone I know to go to you
I appreciated the continual feedback. Andrea was great and professional.
Vehicle Make : Volkswagen
Andrea was helpful and professional. My car looks better than new.
Andrea made a difficult experience painless with her consideration and warmth. I really appreciated the work done. I will recommend you.....but hope my friends don't have collidions!!
Dropped my car off at 8:00 a.m. and was greeted with a smile and a hand shake. The team was very helpful, thorough and welcoming. The process was quick and orderly assuring my car was in good hands
Amazing customer service. Thank you Joel.
Kris was great -- friendly, helpful, great service. Thank you!
Your customer service is perfect. Both Joel and Chris were great and provided perfect service and made the whole ordeal a lot more smooth and easy. Thanks and will recommend!
Andrea was amazing when it comes to customer service.
Change your car rental to Hertz. Closer by and better service.
Andrea was such a caregiver in the whole procedure of this car repair. She is the right person for this job.
From the moment I made contact with Joel over the phone I had a feeling of being completely taken care of and he did not let me...not once!! It's been a really long time since I have received such a high level of customer service and I cannot thank Cooks Collision and Joel enough!
Joel always went the extra mile to ensure we were kept appraised of the progress of our vehicles repair. He was always peasant, knowledgeable & answered any questions we had about the process & our vehicle. We also observed Joel’s interactions with other customers, & were always impressed with the courteous professionalism he demonstrated with everyone. Joel is a definite asset to Cooks Collision & is a primary reason we would return with another claim in the future, as well recommending Cook’s to friends & family in need of these services.
Joel went above and beyond to ensure that the work on my car was completed in a timely manner
Great staff to work with. They make sure your customers are happy with the work that you do.