Amazing job as always! Thanks to everyone at the Covina location!
Team was very prompt and kept me informed of each step...very pleased with the office guy and Jeremiah
The whole staff is just amazing and I got my car sooner than expected and every morning I was updated with my car
Beautiful job and customer service.
Thank you for asking this question, useauly people take the opportunity to point out dissatisfaction but on the contrary I would like to take this opertunity to highlight everything that is extraordinary.
From the moment I walked in the door to when I picked up my repaired vehicle I was treated with curtesy, professionalism and utmost respect by your staff. Collision Advisor Mr. Lenin Portillo answered my questions with complete knowledge and attentiveness to customer service "what an asset Mr. Portillo is"
I now know why YELP gave PacificElite in Covina Ca. a 5 star rating, the only misfortune here is ... is that there's not a 10 star rating. Well done and extremely impressed by your services, facility and most of all Mr. Lenin Portillo and your whole staff at this location. worthy of 10 stars!
Ms. Deborah Clemmer
Excellent customer service and repair.
I had no problems at all everybody is great,friendly and did a great job Thank You
Vu was professional and extremely helpful when answering my questions. Ulysses in the office was also professional and a great front office person. I am satisfied with how my car was cared for. Thank you!
Well organized shops and clean facility.. Employees were warm and professional.. will definitely recommend to others body work!!!????????????????????????????????
The service was the great will Definitely refer other people to your shop.
Excellent service ,excellent costumers service. Thank you to Vu and all the office staff and drivers .
My car was only partially buffed therefore the other half of my car now looks off.
From past experiences the entire car was made to look like it never had an accident not just part of it.
It would be nice if a company would do thorough detailed work, specially when they're getting paid enough.
Employees over there are courteous and very professional . They updated on the repairs everyday. Repairs were done on time . I'll recommend this facilitiy to the my friends and acquaintances .
Friendly and knowledable staff. Kept me informed on status of my car and even had it ready a little before estimated time. Verybpleased.
Jeremiah was great to work with. He kept us informed about the progress all through the process. We are repeat customers and would definitely come back to see you if in need of repair work. (But hopefully we won't see you again!)
My car was finished earlier than expected. I was informed of the status of my vehicle and everyone at Elite was courteous. I will definitely use them again in the future.
I really appreciated all the updates on the status of my car. Vu and the entire staff were extremely helpful.
Everything went smoothly. All staff that helped me were friendly and professional. I received daily updates on the status of vehicle. I would most definitely recommend you all without hesitation!
Excellent service and communications. Staff was friendly and accommodating. The best repair service I have experienced.
If I could give an 11/10 i would. Vu was the associate that helped me and he was extremely polite, courteous, and answered any question I had. My expectations were exceeded.
The repair to my car couldn't be more perfect...looks like new! The staff are very attentive abd friendly. They made the process so easy. I highly recommend them.
Car Looks Great... Thank You.
I was kept updated. The work was done ahead of time they were so kind to touch up some paint chips another auto body did with no charge. No one does that anymore at least that's what I thought until today. I can't thank you enough.
The staff was professional and I was kept up to date on the repair daily
Sevice is good as well as the craftsmanship of repair
Excellent work and professional c/s!
Cat looks great. Work done early and very courteous and professional staff.
The staff was excellent in providing status of the repairs. Very welcoming and professional.
Great work! Thank you for the great customer services!
Great and fast service. Got my truck back and I could not event tell where the dents were.
Great service, great staff! Amazing job on fixing my car, everything came out outstanding! Highly recommend it to anyone who needs repair to their vehicles!
Everyone was extremely nice and the car looked great!
All of the staff there so very nice and helpful.
This is the 2nd vehicle repair that Pacific Elite Covina has done for me. I am 100% satisfied. Thanks
Very great service, I like how I was kept up to date with the repair process. Love how they had in done in a good timely matter.
Thank you guys. Great Job.
The car looks great! Almost brand new. Awesome job.
The Car Looks Great! Thank you guys.
You did more than what is required to be worked on that I appreciate so much...My Mercedes-Benz looks like new..I would like to mention the honesty of Vu regarding the side lamp.....I could have easily created an issue out other it. But he handled the situation professionally and I couldn't ask for more. The lady receptionist is also very friendly and courteous....I like that.
Everyone was friendly.. took care of business in a timely matter .. and I also got text for updates.. thank you .
You guys are awesome. They even found damage from a previpus collision that another body shop missed and they assisted me through the entire process ensuring that it would be fixed correctly. I would not recommend another place.
Car Looks Great! Awesome service!!
No comments, everything was great!
Great Service. Thank you.
Thanks for the great service!
Great job recommend to friends and family
Good job. Special thanks to Lenin Portillo.
For the expedited job and keeping me posted
I am very pleased with repairs on my vehicle, and with all staff at Pacific Elite. Everyone was very nice and helpful. I would definitely recommend your shop.
Keep up the honesty & good work
Everyone there is so nice and helpful; they truly make the entire process of being in a collision .. better
Excellent work, very kind staff.
Thank you for your great service!
Awesome got it done 1 day earlier thank you!
Vehicle Make : Mitsubishi
Lenin kept me informed through out the whole process. I will always come here and refer any family and friends.
Great job done everything done in an ordely manner and the car wash is a nice touch ????
Louie and everybody at pacific elite Awesome!
Everyone that works there was very nice and helpful. I love the way they keep you updated and let the insurance and car rental what is going on. Everyone ws so professional and the service was excellent. Definitely will recommend Pacicif Elite Collision to everone in ned.
Excellent staff excellent everything couldn't be happier everyone who works there is such a professional in everything. I would definitely recommend this to all my Friends and family the staff there was so professional.
courteous and efficient service kept me informed
Team is very professional and keep me posted on status of repair.
They continued to provide me with informative updates and the customer service was outstanding. They made me feel comfortable throughout the experience.
Work was done fast and satisfactory. I appreciate all the updates and customer service.
Extremely helpful and fast service would definitely recommend
Vu, Otilia, and Ulysess are the people I had direct contact with. All three individuals were very professional and had excellent customer service. I needed two windows to be replaced due to a break in. I brought it in during the morning and was able to pick it up the same day! Whoever did the repair did a great job and whoever had to vacuum the excess glass, THANK YOU! I also wasn't expecting a car wash! I would recommend this place to anyone! Thank you!
Every aspect of the repair process went as smoothly as possible. Pacific Elite employees were all very polite and helpful.
Everyone who I spoke to and who helped me at Pacific Elite were all very friendly, kind, and professional. Thank you for your help and great work! Lenin was very informative and kept me up-to-date.
Thank you for a job well done, also thanks for a fast and great service.????????
Quick and quality work and service.
I give you 100. Will refer you to my friends. Beautiful job well done. Everyone very professional and friendly. Keep up the good work.
Customer service was great, I really like the updates via text
Everyone there was amazing. I was always updated on the progress and am very happy with my repairs will def be back
I was very satisfied with the work that was done on my Pilot you kept me updated in everything. I'm very very pleased with the work. I will recommend you guys.
I had a very good experience with pacific elite services. Everything was done that they promised . My car is back to itself & looking great ! I will defiantly be recommending people to go there if they need any collision repairs done with their vehicles . Thank you so much for your services .
Very professional company. From the estimate through completion. Will definitely recommend to friends and family.
Please put thr car being repaired in a shaded area.
No comments! Things went smoothly, and the repairs were excellent.
I would like to thank all the staff for your courteous and professional service. I don't know all the names of the professionals that worked on my car, but John, Ulysses and all staff were great. Thank you for your service and hard work. My car looks beautiful!
They did an awesome job! The job was done very professional and with great customer service.
Staff are very curteous and friendly, pacific elite finished working on my car earlier than expected. I highly recommend them.
very fast and efficient. no problems whatsoever
You have a caring staff that appears to enjoy working together and are all committed to treating the customer as a family member.
I will certainly refer your services to anyone in my neighborhood and the school where I work for any needed body repairs.
Great service employees, best experience I have had with a service company in a long time. Vu and Ulysses were great, you should be grateful to have them in your employment. Hard to find good people nowadays. I will certainly recommend your company to friends and co workers.. Everyone at your company was great I just had most of my interactions with the above aforementioned .
Great communication by text to the status of our vehicle.
Thank you. Repair looks good.
Thank you guys you did a good job to my car I going to recommend you guys to my friends and family.
Before I got home, the soft trim around my air conditioning button was broken and fell off the knob. I've owned the car for two years, so it puzzles me that it got damaged in less than seven days considering that the only repair was to my bumper and the actual ac knob should have almost never been used. And my interior has a slight stench of cheap beer... but maybe that's just my mind.
Thanks to everyone who worked on my car and especially to John for great communication and answering all my questions. I had a great experience, thanks again.
Amazing service ! Thank you !
Liked how u guys made it look full detailed rims and how clean and rear bumper how professional it was repaired
I would totally would go back
Honda S2000 2007
John Kerby and all the staff at pacific elite were wonderful and very helpful.
Your service and skill are much better than Longo Toyota, thank you.
Every member of Pacific Elite displayed ultra professionalism, friendliness, and respectful. They made the experience very pleasant and took away any stress I had connected with the repair. I give them an A+ in all aspects of their work and I will recommend them to friends and relatives.
Everyone was very professional and courteous. Kept me updated on the status of my car.
Your repair service was excellent. Pacific elite staff was very professional. Thank you for your service.
Excellent service! Friendly knowledgeable staff. Always kept the text coming to update me on the progress. Car looks great as always!!! Thanks for the coffee and donuts Ulysses!
Pacific Elite is a awesome repair service center. I have total confidence leaving my vehicle, knowing that when it's ready it looks brand new..Everyone at Pacific Elite are so professional... Totally Satisfied..
We have taken other cars to your facility for repairs and have always be completely satisfied with not only your customer service, but the repair of the vehicle
Vehicle Make : Mitsubishi
Exceptional service. Will recommend Pacific Elite and John Kerby to anyone who asks. Cannot praise them enough.
The service was great. Every person there was extremely welcoming and helpful. I had great experiences doing business with Pacific Elite Collison.
Customer service its amazing i love everything in this company 100 % great
I would just like to thank everyone for their kindness and caring. I would not hesitate to come back and the repair of my vehicle was spot on!
You guys are rock stars!
The repair was excellent. Far better than I expected. A great experience with professional personal handling every aspect of the process.
Drop off time was fast . Pick up time was fast
Very professional and timely
The car was done before schedule. Thanks alot!!!
Excellent customer service!
Thanks for your good service and help. I appreciate your commitment to excellent work.
Wonderful work done on our Honda Accord. Vu's the man. Very professional. I'd recommend Pacific Elite Collision to anyone needing repairs.
I appreciate your professionalism and attention to detail. Would recommend your shop. Thanks again ????
The cleanliness and professional atmosphere at their location. Friendly staff!
Thank you for finishing ahead of schedule!
Excellent staff members provided superior customer service. I will definitely bring my car back next time it needs work and I would highly recommend your company to anyone.
Excellent price and quality!!!
First, the repair on my car was excellent and I picked it up looking better than when I dropped it off (it was washed). I was received warmly and Mr. Vu ton was very pleasant and professional, a really nice guy!
Overall, the people at the Covina office made the unpleasant experience of having to have your car fixed more bearable.
Friendly staff. Excellent service!! Thank you all for your hard work!! :)
Great staff who really seem to care. Michelle and Vu stellar service as are the entire staff.
Entire staff is fantastic! I also really appreciated the text updates that I received while my car was at Elite. Just a really well run organization. : )
The repair looked good and vehicle was finished well. It was left clean inside and out.
John took great care of me, he is truly a professional.
Personell was very polite, professional and answered any questions or concerns. Extremely satisfied.
The Young Lady at the front desk was so nice. So was JV Service was Great Thank U
I'm veery satisfy with the job you guy are 10 plus thks padilla
Thank you for taking care of my car and for making every step of the process as easy as possible.
Excellent service starting with the initial estimate throughout the repair process.
I really like the morning text messages letting me know the status of the repairs and answering my questions during the repair process.
Thanks for everything.
Loved the text updates and you finished 1 day early.
I haven't had the best of luck... unfortunately, I have had a few non fault accidents...nonetheless, I have had a great experience with Pacific collisions from the very first visit to now. Everyone is very professional,courteous,respectful...they take the time to explain and answer questions. I had to take my vehicle back in for a more detailed inspection...nonetheless I know they will do a great job.
Thank u guys for taking care of my car...
The work done was good, but completion day changed, then changed back and then delayed another day. I understand there was the wrong part ordered but maybe it should have been checked when it first came in instead of waiting till it was placed on the car. We will still probably continue to use your service if we ever need it. The quality of work done has always Benin very good.
Very professional everybody,from the young ladies in the front desk, to Ernest the adjuster and the workers in the shop.
Keep up the good work.
Very excellent communication. Daily updates of the repair progress. Car looks as good as new after repair. Thanks for your excellent service. Carol V
I loved the text updates. Everyone was friendly and helpful in the process of leaving and picking up my car
Very efficient and component staff.
Everyone at the Covina shop was very professional and helpful. They went above and beyond to help and assist me with the repair process. I will definitely recommend the shop to my family and frie5
The work looks great thanks for the help.
I am very satisfied with the repairs made to my vehicle. The staff was very friendly and accommodating.
Noe, was great. He text and called me to keep me up to date on the progress of my vehicle.
The staff were friendly and helpful. I'm so happy that my car was finished way ahead of schedule.
Everyone was very friendly and professional, and communicated with me clearly and often about the process of repairing my car. Everyone in the office seemed to really like each other and work well together; they make it seem like a great place to work.
The work on my car was beautifully done; I really appreciate everyone's effort.
Thank you for Everything guys.. The repair was done fast and it looks better than new.. Great job and awesome customer services I will definitely recommend your place to friends and family.
The device was excellent! I was kept updated and even got my car early! My car looked brand new!!! I give this
Company 12 stars out of 10! Great job!
I was vary satisfied with my repair experience from Pacific elite collision center. I love the fact that they send you updates on your vehicle repair status.
The staff and repair was excellent. I appreciated the updates via text message. Thanks- Gil Freeth
Excellent job and customer service. Very pleased. Thanks!
We appreciate a prompt completion and quality repair of our Camry bumper. The staff there is friendly and courteous which makes the whole process easier. We would recommend Pacific Elite for collision repair.
No comments needed I'm very satisfied and will recommend to others to get there cars done there
The staff was courteous, friendly as well as professional. I chose text updates and that was very helpful, especially since I was able to pick up my vehicle earlier than expected.
I want to thanks Vu for keep me informed about my car status...
Very professional I come back again.
Thank you for accommodating me, and making a stressful situation less stressful. Appreciate that Pacific Elite handled everything with my insurance.
Yes I have some comments first of all don't lie to the customers by saying the car is going to be ready on a certain day then take longer to fix it that really Pisses a person off especially when they think they are going to get there car on that day
everyone was very professional. my family and myself choose pacific auto collision over any other. everyone is always so helpful, great work done always and i will definitely tell a friend. no hassle ever! thank you to all who work there. the manager frank was awesome and the girls in the office are so kind. Thank you for making my car beautiful again :) Ana D
My car looks beautiful! Great job.
They were very helpful. I would recommend their service.
My car looks great! However I didn't receive updates until I called the office. Aside from that, great service.
People were very nice and easy to talk to. I've received the updates on the car repair which was very nice.
Pacific Elite is awesome! Such great customer service and prompt delivery. I am completely satisfied and I feel they value their customers 100%. Thank you!
You did a wonderful paint job
Excellent work and very happy for the constant updates you guys have provided me throughout the whole process. Work was completed as scheduled, superb customer service. Thank you very much.
Everybody is very accomodating. Great job, great people.
Prompt and inmediate quick delivery
Nice people from beginning to end
The tracking system via email is very helpful. You also called us the same day after we dropped off the car to inform us of additional repair and cost. Everyone in the office is nice and acted professionally. The car looks like new.
Thank you for the good work.
Excellent workmanship and customer service.
I'm very pleased with your service!!!
I would highly recommend your company to anyone needing auto body service.
Vehicle Make : Mitsubishi
Very good service that communicates well with mercury and enterprise. Lessened stress that might of been. I'll def recommend!
They made sure the parts were all fixed
Great work, fast turn around, very pleased! Thanks!
Liz and the staff at Pacific Elite took very good care of us and our Lexus. They are professional, friendly, and helpful. It was a pleasure doing business with them.
Excellent, fast and friendly.
Fast and courteous professionals
I'm a third time repeat customer, and the reason is because you guys do a terrific job on the car, you're pleasant and courteous to deal with, and you're timely in getting the work done. The car wash at the end is frosting on the cake. I'll be back! Thanks!
Got my cr back before time excellent job????
Nicole and Tim were very friendly and helpful keep up the good work
An amazing, professional job lead by a customer service first service advisor Frank. Goes out of his way to serve and deliver, while representing and presenting the quality craftsmanship of his body shop team with pride and confidence in their work-product.
Professionally handled, great customer service.
Very happy with our car thank you
Frank amd Nicole were really nice and very helpful from the srart to finish. They sent me e- mail updates of my car repair. They made this experience less stressful and easy !!!! Thank you very much. I will surely recommend your company
The two times I have been to Pacific Elite have been so wonderful. Everyone is so helpful and have made me feel comfortable with everything.
Did an excellent job on my wife's truck. They even aligned my cars trunk lid they repaired four year ago with no charge.
I had a great experience!!! The team is great! I had a hare time with my insurance and they were more then helpful in exciting the process and very considerate of my time so BIG THANKS to them!
Service and compassion of staff to a customer under tremendous stress was excellent. Only concern is being told specifically by staff Nicole and frank tat pickup tues morn. Would be ok with insurance coast I did not want to incur extra rental charge. Was reassured paper work said 18th estimate and I got car om17th. When I picked up car was told that is between enterprise and Allstate. Enterprise says probably Allstate will approve extra couple days. I hope this works out as unexpected charges are stressful. Deductible issue quickly solved by Liz. Detailed summary of repair by Feank excellent. Liz, Michelle. And Nicole all excellent. Only issue is as above. Expectations with coordinating between Allstate and pacific need to be clear as car accident stressful as it is. Thank you. Will highly recommend your business to friends.
Staff is courteous and stays in touch throughout the process. Work is always great.
Thank you for the exceptional customer service, and the amazing work you put into the repairs for my car!