Car looked good , job well done. Service was great as well.
Excellent service. Well recommending to others.
I am extremely satisfied with my car. Thank you for everything!
Very professional shop. Not your typical shop I was very satisfied with the results and the repairs on my car I even got additional work done and that was not part of the insurance claim. Thank you
They were efficient polite professional caring and prompt service. I returned do to a white smudge/mark on my door that wasn't there when I took my car in. The took care of it immediately. I was very satisfied with Pacific Elite. Thank you to Jerimiah and the team
Vu and Ulysses were great. They always had the answers to my questions. Hopefully, I won't need the services again. But if I do, I would choose Pacific Elite!
Customer service was great car was done **** week early and I especially like the way I was kept daily on the repairs and info on my car very satisfied. Thank you
Looks great, in and out quick, everyone friendly
All of the associates were professional and the body work and paint job was great. Communication about the process was very good.
This was the third time I have had Paciific Elite repair one of my cars, I keep coming back because they do great work and their customer service is awesome!! Highly recommend them!!!
Everyone was very nice and very helpful, I could not be happier with my service
Pacific elite provided excellent service in repairing my 2004 Ford Explorer. Their customer service was excellent in communication and updating me with all concerns. They were very knowledgeable with repair questions and insured that the car was completed in a timely manner Ned. I would refer this shop to friends and family. They were proficient and had excellent customer service....Especially their ongoing communication. Personal commendations for Ulysses and Vu Ton. Thank you for your excellent customer care....B. Hert
My car was repaired completely even though my car had big damage. I am satisfied with your very good job. All office employees are very kind and friendly. The schedule of completion date was changed four times. I understand that you sometimes need to change it. If you inform about the change of schedule sooner, it helps customers to arrange their schedule. Thank you.
I continuously received estimated completion dates but they kept getting pushed back. I would have rather received an estimated date of completion that allotted for a greater span of time and then been surprised when the car was finished early. Also I would receive the estimated completion date email with a 5pm ready time and the day would come and by 4pm I would not have received any call or email to notify me that it was not ready. I had to inquire myself which was a hindrance on my schedule as I would make myself available that day to make sure I could pick up the car. After my call, I would then later that day or the next day receive a new email with an extended estimated date of completion. All I ask is that you work on communicating with your customers so we are not making assumptions based on your emails and having to check in ourselves. My insurance had even called me a week before I took home the car to ask me how it was driving and I told them it was not ready. That tells me that even the insurance company had assumed I picked up the car.
Great customer service and fast turn around.
Work was done right on time and did a very good job
The main issue that truly bothered me was that Pacific Collision said they were going to provide me with updates regarding parts and how long my car would take. The first day I dropped off my car, I wasn't given any updates until I called them was told my car would have to stay until all repairs were completed. If I would have let that happened I would've been without my car to nearly 2 weeks. Despite the fact that the staff is very polite it did not compensate for the slow progression and lack of communication to fix a quarter window.
Staff was friendly, professional and knowledgeable. Work was done in a timely manner.
It was great service with earlier than promised delivery date. Thanks
Amazing customer service! The repair looks great. Friendly staff!
Everyone was professional and helpful in addressing all my questions and concerns.
Very profesional team , very good work always keeping informed.
Pacific Elite Collision did a great job with repairs on our vehicle and communicating the updates by phone calls and text messages
Everybody worked there as a team were all helpful answered all my questions and they kept me updated on the vehicle very professional all of them thank you for the great service I really appreciate it you don't get that anymore I would recommend friends and family
This is my first time I had my car repaired at Pacific Elite Collision Covina. I would like to thank the GREAT TEAM that handled my car so well. Jeremiah has been very helpful and provided good customer service in a professional manner. Every staff was friendly and very accommodating. Thank you so much for a job well done. Overall, it was a great experience.
Vehicle Make : Volkswagen
All employees were cordial and helpful with any questions I had. Thank you for a job well done!
The staff at Pacific Elite Collision are professional. And my car was back in perfect condition after the repair.
everyone was so nice and courteous and they really cared about my car and giving me excellent service. Best place to get car fixed. Thank you to everyone there!
This was my first repair with Elite and had a good experience with the overall service.
Completed work on time and excellent customer service
My experience with Pacific Elite was exceptional. Everyone on your team was so professional from the first day I walked in to your shop, to the day I picked up my car. The repairs on my vehicle were unbelievable and completed in a timely manner. I am beyond happy with the results, and again your team was so professional and polite, especially your manager Mr. Lennon. Thank you so much I will recommend your shop without a doubt!!
Staff was very friendly and professional. Text updates of when my car was done was great.
The repairs done on my car were great but the interior of my car was left somewhat messy. The carpet had dusty foot prints and the display screen for my stereo had some weird sticky film residue.
Car came out amazing . Thanks for everything.
Truck was not completed. Forgot to attach fuel lines
I'm so happy nd pleased with Jeremiah he fixed my bumper so good nd I couldn't be more happy to have a nice bumper :) thank you so much
5 stars. Excellent service and quality of repairs.
Great service , liked the texts that kept me informed of progress , customer service was top notch
Amazing job as always! Thanks to everyone at the Covina location!
Team was very prompt and kept me informed of each step...very pleased with the office guy and Jeremiah
The whole staff is just amazing and I got my car sooner than expected and every morning I was updated with my car
Beautiful job and customer service.
Thank you for asking this question, useauly people take the opportunity to point out dissatisfaction but on the contrary I would like to take this opertunity to highlight everything that is extraordinary.
From the moment I walked in the door to when I picked up my repaired vehicle I was treated with curtesy, professionalism and utmost respect by your staff. Collision Advisor Mr. Lenin Portillo answered my questions with complete knowledge and attentiveness to customer service "what an asset Mr. Portillo is"
I now know why YELP gave PacificElite in Covina Ca. a 5 star rating, the only misfortune here is ... is that there's not a 10 star rating. Well done and extremely impressed by your services, facility and most of all Mr. Lenin Portillo and your whole staff at this location. worthy of 10 stars!
Ms. Deborah Clemmer
Excellent customer service and repair.
I had no problems at all everybody is great,friendly and did a great job Thank You
Vu was professional and extremely helpful when answering my questions. Ulysses in the office was also professional and a great front office person. I am satisfied with how my car was cared for. Thank you!
Well organized shops and clean facility.. Employees were warm and professional.. will definitely recommend to others body work!!!????????????????????????????????
The service was the great will Definitely refer other people to your shop.
Excellent service ,excellent costumers service. Thank you to Vu and all the office staff and drivers .
My car was only partially buffed therefore the other half of my car now looks off.
From past experiences the entire car was made to look like it never had an accident not just part of it.
It would be nice if a company would do thorough detailed work, specially when they're getting paid enough.
Employees over there are courteous and very professional . They updated on the repairs everyday. Repairs were done on time . I'll recommend this facilitiy to the my friends and acquaintances .
Friendly and knowledable staff. Kept me informed on status of my car and even had it ready a little before estimated time. Verybpleased.
Jeremiah was great to work with. He kept us informed about the progress all through the process. We are repeat customers and would definitely come back to see you if in need of repair work. (But hopefully we won't see you again!)
My car was finished earlier than expected. I was informed of the status of my vehicle and everyone at Elite was courteous. I will definitely use them again in the future.
I really appreciated all the updates on the status of my car. Vu and the entire staff were extremely helpful.
Everything went smoothly. All staff that helped me were friendly and professional. I received daily updates on the status of vehicle. I would most definitely recommend you all without hesitation!
Excellent service and communications. Staff was friendly and accommodating. The best repair service I have experienced.
If I could give an 11/10 i would. Vu was the associate that helped me and he was extremely polite, courteous, and answered any question I had. My expectations were exceeded.
The repair to my car couldn't be more perfect...looks like new! The staff are very attentive abd friendly. They made the process so easy. I highly recommend them.
Car Looks Great... Thank You.
I was kept updated. The work was done ahead of time they were so kind to touch up some paint chips another auto body did with no charge. No one does that anymore at least that's what I thought until today. I can't thank you enough.
The staff was professional and I was kept up to date on the repair daily
Sevice is good as well as the craftsmanship of repair
Excellent work and professional c/s!
Cat looks great. Work done early and very courteous and professional staff.
The staff was excellent in providing status of the repairs. Very welcoming and professional.
Great work! Thank you for the great customer services!
Great and fast service. Got my truck back and I could not event tell where the dents were.
Great service, great staff! Amazing job on fixing my car, everything came out outstanding! Highly recommend it to anyone who needs repair to their vehicles!
Everyone was extremely nice and the car looked great!
All of the staff there so very nice and helpful.
This is the 2nd vehicle repair that Pacific Elite Covina has done for me. I am 100% satisfied. Thanks
Very great service, I like how I was kept up to date with the repair process. Love how they had in done in a good timely matter.
Thank you guys. Great Job.
The car looks great! Almost brand new. Awesome job.
The Car Looks Great! Thank you guys.
You did more than what is required to be worked on that I appreciate so much...My Mercedes-Benz looks like new..I would like to mention the honesty of Vu regarding the side lamp.....I could have easily created an issue out other it. But he handled the situation professionally and I couldn't ask for more. The lady receptionist is also very friendly and courteous....I like that.
Everyone was friendly.. took care of business in a timely matter .. and I also got text for updates.. thank you .
You guys are awesome. They even found damage from a previpus collision that another body shop missed and they assisted me through the entire process ensuring that it would be fixed correctly. I would not recommend another place.
Car Looks Great! Awesome service!!
No comments, everything was great!
Great Service. Thank you.
Thanks for the great service!
Great job recommend to friends and family
Good job. Special thanks to Lenin Portillo.
For the expedited job and keeping me posted
I am very pleased with repairs on my vehicle, and with all staff at Pacific Elite. Everyone was very nice and helpful. I would definitely recommend your shop.
Keep up the honesty & good work
Everyone there is so nice and helpful; they truly make the entire process of being in a collision .. better
Excellent work, very kind staff.
Thank you for your great service!
Awesome got it done **** day earlier thank you!
Vehicle Make : Mitsubishi
Lenin kept me informed through out the whole process. I will always come here and refer any family and friends.
Great job done everything done in an ordely manner and the car wash is a nice touch ????
Louie and everybody at pacific elite Awesome!
Everyone that works there was very nice and helpful. I love the way they keep you updated and let the insurance and car rental what is going on. Everyone ws so professional and the service was excellent. Definitely will recommend Pacicif Elite Collision to everone in ned.
Excellent staff excellent everything couldn't be happier everyone who works there is such a professional in everything. I would definitely recommend this to all my Friends and family the staff there was so professional.
courteous and efficient service kept me informed
Team is very professional and keep me posted on status of repair.
They continued to provide me with informative updates and the customer service was outstanding. They made me feel comfortable throughout the experience.
Work was done fast and satisfactory. I appreciate all the updates and customer service.
Extremely helpful and fast service would definitely recommend
Vu, Otilia, and Ulysess are the people I had direct contact with. All three individuals were very professional and had excellent customer service. I needed two windows to be replaced due to a break in. I brought it in during the morning and was able to pick it up the same day! Whoever did the repair did a great job and whoever had to vacuum the excess glass, THANK YOU! I also wasn't expecting a car wash! I would recommend this place to anyone! Thank you!
Every aspect of the repair process went as smoothly as possible. Pacific Elite employees were all very polite and helpful.
Everyone who I spoke to and who helped me at Pacific Elite were all very friendly, kind, and professional. Thank you for your help and great work! Lenin was very informative and kept me up-to-date.
Thank you for a job well done, also thanks for a fast and great service.????????
Quick and quality work and service.
I give you 100. Will refer you to my friends. Beautiful job well done. Everyone very professional and friendly. Keep up the good work.
Customer service was great, I really like the updates via text
Everyone there was amazing. I was always updated on the progress and am very happy with my repairs will def be back
I was very satisfied with the work that was done on my Pilot you kept me updated in everything. I'm very very pleased with the work. I will recommend you guys.
I had a very good experience with pacific elite services. Everything was done that they promised . My car is back to itself & looking great ! I will defiantly be recommending people to go there if they need any collision repairs done with their vehicles . Thank you so much for your services .
Very professional company. From the estimate through completion. Will definitely recommend to friends and family.
Please put thr car being repaired in a shaded area.
No comments! Things went smoothly, and the repairs were excellent.
I would like to thank all the staff for your courteous and professional service. I don't know all the names of the professionals that worked on my car, but John, Ulysses and all staff were great. Thank you for your service and hard work. My car looks beautiful!
They did an awesome job! The job was done very professional and with great customer service.
Staff are very curteous and friendly, pacific elite finished working on my car earlier than expected. I highly recommend them.
very fast and efficient. no problems whatsoever
You have a caring staff that appears to enjoy working together and are all committed to treating the customer as a family member.
I will certainly refer your services to anyone in my neighborhood and the school where I work for any needed body repairs.
Great service employees, best experience I have had with a service company in a long time. Vu and Ulysses were great, you should be grateful to have them in your employment. Hard to find good people nowadays. I will certainly recommend your company to friends and co workers.. Everyone at your company was great I just had most of my interactions with the above aforementioned .
Great communication by text to the status of our vehicle.
Thank you. Repair looks good.
Thank you guys you did a good job to my car I going to recommend you guys to my friends and family.
Before I got home, the soft trim around my air conditioning button was broken and fell off the knob. I've owned the car for two years, so it puzzles me that it got damaged in less than seven days considering that the only repair was to my bumper and the actual ac knob should have almost never been used. And my interior has a slight stench of cheap beer... but maybe that's just my mind.
Thanks to everyone who worked on my car and especially to John for great communication and answering all my questions. I had a great experience, thanks again.
Amazing service ! Thank you !
Liked how u guys made it look full detailed rims and how clean and rear bumper how professional it was repaired
I would totally would go back
Honda S2000 2007
John Kerby and all the staff at pacific elite were wonderful and very helpful.
Your service and skill are much better than Longo Toyota, thank you.
Every member of Pacific Elite displayed ultra professionalism, friendliness, and respectful. They made the experience very pleasant and took away any stress I had connected with the repair. I give them an A+ in all aspects of their work and I will recommend them to friends and relatives.
Everyone was very professional and courteous. Kept me updated on the status of my car.
Your repair service was excellent. Pacific elite staff was very professional. Thank you for your service.
Excellent service! Friendly knowledgeable staff. Always kept the text coming to update me on the progress. Car looks great as always!!! Thanks for the coffee and donuts Ulysses!
Pacific Elite is a awesome repair service center. I have total confidence leaving my vehicle, knowing that when it's ready it looks brand new..Everyone at Pacific Elite are so professional... Totally Satisfied..
We have taken other cars to your facility for repairs and have always be completely satisfied with not only your customer service, but the repair of the vehicle
Vehicle Make : Mitsubishi
Exceptional service. Will recommend Pacific Elite and John Kerby to anyone who asks. Cannot praise them enough.
The service was great. Every person there was extremely welcoming and helpful. I had great experiences doing business with Pacific Elite Collison.
Customer service its amazing i love everything in this company 100 % great
I would just like to thank everyone for their kindness and caring. I would not hesitate to come back and the repair of my vehicle was spot on!
You guys are rock stars!
The repair was excellent. Far better than I expected. A great experience with professional personal handling every aspect of the process.
Drop off time was fast . Pick up time was fast
Very professional and timely
The car was done before schedule. Thanks alot!!!
Excellent customer service!
Thanks for your good service and help. I appreciate your commitment to excellent work.
Wonderful work done on our Honda Accord. Vu's the man. Very professional. I'd recommend Pacific Elite Collision to anyone needing repairs.
I appreciate your professionalism and attention to detail. Would recommend your shop. Thanks again ????
The cleanliness and professional atmosphere at their location. Friendly staff!
Thank you for finishing ahead of schedule!
Excellent staff members provided superior customer service. I will definitely bring my car back next time it needs work and I would highly recommend your company to anyone.
Excellent price and quality!!!
First, the repair on my car was excellent and I picked it up looking better than when I dropped it off (it was washed). I was received warmly and Mr. Vu ton was very pleasant and professional, a really nice guy!
Overall, the people at the Covina office made the unpleasant experience of having to have your car fixed more bearable.
Friendly staff. Excellent service!! Thank you all for your hard work!! :)
Great staff who really seem to care. Michelle and Vu stellar service as are the entire staff.
Entire staff is fantastic! I also really appreciated the text updates that I received while my car was at Elite. Just a really well run organization. : )
The repair looked good and vehicle was finished well. It was left clean inside and out.
John took great care of me, he is truly a professional.
Personell was very polite, professional and answered any questions or concerns. Extremely satisfied.
The Young Lady at the front desk was so nice. So was JV Service was Great Thank U
I'm veery satisfy with the job you guy are 10 plus thks padilla
Thank you for taking care of my car and for making every step of the process as easy as possible.
Excellent service starting with the initial estimate throughout the repair process.
I really like the morning text messages letting me know the status of the repairs and answering my questions during the repair process.
Thanks for everything.
Loved the text updates and you finished **** day early.
I haven't had the best of luck... unfortunately, I have had a few non fault accidents...nonetheless, I have had a great experience with Pacific collisions from the very first visit to now. Everyone is very professional,courteous,respectful...they take the time to explain and answer questions. I had to take my vehicle back in for a more detailed inspection...nonetheless I know they will do a great job.
Thank u guys for taking care of my car...
The work done was good, but completion day changed, then changed back and then delayed another day. I understand there was the wrong part ordered but maybe it should have been checked when it first came in instead of waiting till it was placed on the car. We will still probably continue to use your service if we ever need it. The quality of work done has always Benin very good.
Very professional everybody,from the young ladies in the front desk, to Ernest the adjuster and the workers in the shop.
Keep up the good work.
Very excellent communication. Daily updates of the repair progress. Car looks as good as new after repair. Thanks for your excellent service. Carol V
I loved the text updates. Everyone was friendly and helpful in the process of leaving and picking up my car
Very efficient and component staff.
Everyone at the Covina shop was very professional and helpful. They went above and beyond to help and assist me with the repair process. I will definitely recommend the shop to my family and frie5
The work looks great thanks for the help.
I am very satisfied with the repairs made to my vehicle. The staff was very friendly and accommodating.
Noe, was great. He text and called me to keep me up to date on the progress of my vehicle.
The staff were friendly and helpful. I'm so happy that my car was finished way ahead of schedule.
Everyone was very friendly and professional, and communicated with me clearly and often about the process of repairing my car. Everyone in the office seemed to really like each other and work well together; they make it seem like a great place to work.
The work on my car was beautifully done; I really appreciate everyone's effort.
Thank you for Everything guys.. The repair was done fast and it looks better than new.. Great job and awesome customer services I will definitely recommend your place to friends and family.
The device was excellent! I was kept updated and even got my car early! My car looked brand new!!! I give this
Company 12 stars out of 10! Great job!
I was vary satisfied with my repair experience from Pacific elite collision center. I love the fact that they send you updates on your vehicle repair status.
The staff and repair was excellent. I appreciated the updates via text message. Thanks- Gil Freeth
Excellent job and customer service. Very pleased. Thanks!