They kept me updated on the progress, my vehicle was done when they said it would be, the repair work was excellent, and Dustin is awesome at his job
Good work can't tell it was ever damaged . Will recommend you to others.
Our car looks great! It was repaired promptly and we were kept up-to-date on the progress.
Dustin was very great with me from beginning to end. He went over everything with me and listen to my concerns.
I was kept informed as to the progress of the repair, and all work was completed ahead of schedule.
Great other than needing much better communication with customers
The repair was thoroughly assessed and completed; it was better than I expected!
Appreciate the attention to detail, and the frequent communication.
Everything looks great! Thanks for vacuuming the inside as well. Will definitely use your service again.
Very good communication keeping me updated on the progress of vehicle
This was the best experience I've ever had with any company I've felt with. Kept me informed and I'm very satisfied with the repairs. I will definitely tell others about how well I was treated and what a fantastic job they did.
Staff friendly and I love the txt messages
Can't tell anything was done to the car.
I love that my car is clean inside and out. I love that t took such a short time. Everyone was great too.
Top notch customer service. Dustin was excellent. I think the text messages were good apart from the silly ones that let me know how happy my honda was with abra.
Staff was pleasant and corteous and professional at all times. They kept me informed about the status of my vehicle's repairs and took the time to answer all my questions. They remained on target and did not hesitate to contact me with concerns as they arose. I would highly recommend others.
Dustin was great to work with from start to finish! Appreciate everyone who had a hand in getting my vehicle fixed.
With the exception of a few shards of glass, my car looked like it did pre-deer and smelled great too.
It took 5 days to get my vehicle after I was told it had been repaired. Also my vehicle had been randsacked and a personal envelope had been torn open and crumbled up and placed in the side door pocket. The envelope was left on the console. Also my radio channel had been changed and my control module had been changed for mileage as I had it set for m p g and I haven't been able to reset it.
I'm really happy with the outcome. I want to thank Dustin for always keeping me updated and always making sure to have a positive attitude. I also want to thank everyone of the team who worked on my car. I really appreciate all your hard work.
Vehicle Make : Volkswagen
The text messages were okay but robotic it seemed. I regularly heard from the team so I knew how far along they were and whenever something came up. I'd use them again if necessary. I'd surely refer them to fam and friends. Other shops were refusing to do the work because of Allstates estimate. Abra took my car no question. Afterwards.. that estimate was FAR off. Thanks Abra Pendleton Pike team.
Yes but I think they got over spray on my front windshield
Completed ahead of schedule. Thanks.
Dustin was great. Excellent service from initial visit through completion of repair.
Dustin Million. Phenomenal.
My car was wreaked. When I brought it in. Came back looking better than ever!! Dustin was very professional and kept me updated on the process of my car. Which I loved!! Thank you very much!!
Dustin was awesome! He delivered excellent customer service!!
Excellent customer service, especially Lindsey's help with enterprise car rental. Well done!
Professional, friendly, on time!
Great service, friendly people.
Thank you !!
Vehicle Make : Volkswagen
Dustin was awesome! So helpful.
Great experience. No hassles, great communication, easy car rental, car looks great
I liked being kept up to daten on repairs
These guys did such a good job. The damage was repaired so good, you couldn't tell that my truck was involved in an accident. They washed and cleaned the interior of my truck. Wonderful job.
Scale **** to 10 they get a 15
Great customer service!!!
The repair was done but vehicle came back a mess. It looked like they attempted to clean but my 4 year old can clean better than what we received. Cleaning residue was everywhere and they didn't even clean the who vehicle. White substance, I'm assuming from painting or the repair, was all over the seatbelts, seats, and carpet. The repair was done and seems to be fine. It took **** week longer than originally told and the fact the van was a mess.
I was very pleased with the job abra did on my car.
Everyone I dealt with at Abra was absolutely amazing! I loved the daily updates I received and I am extremely happy with the results. Thank you for taking such good care of my car!
The actual repair claims were done well.
BUT I believe ABRA Techs inadvertently cracked my front windshield and have indicated that i brought the vehicle in that way. No way??
Hoping we can reach resolution within 48 hours.
Thanks - Mr Young
Great service professioal yet personable
I was treated with courtesy and respect from the moment that I walked in the door. They did an awesome job on my car. I will happily recommend them!
Well you have stated touch with you in a timely manner I think you guys did a great job thank you very much
I was asked to move out my appointment bc you were overbooked. Not happy about that . The person who rescheduled me said she would call my rental co and did not. There was still damage when I picked up my vehicle.
Did an excellent repair on our car would recommend to anyone thanks for the good work thanks ben and Mary B
Couldn't be happier with speed and quality of service. From Lindsey up front to frank calling to give me updates. Top notch service.
Very speedy! I love the text message and email updates. Thanks!
We love that you not only did great work, but also cleaned our car
The car repairs were completed in a timely fashion, the staff at ABRA was professional and courteous. The driver who took me home when I dropped off the car for the repair was engaging and friendly. It was a very positive experience.
Always a good experience. Will use Abra again if the need arises. Have used them three times now
Shortly after picking up the truck my engine overheated because the coolant system was not properly bled and there was not enough coolant in the radiator or overflow. I am disappointed that quality control did not catch the issue and I had to bleed the system and add fluid myself before the engine was damaged.
The service manager provided timely updates; this is first I have received this level of updates.
Frank is absolutely outstanding!
They did excellent work on my car. I would use them again if needed. The employees were very polite and helpful.
The gentleman (Joe) that helped me check out after repairs to my jeep were complete was very helpful and friendly! I was also very satisfied that they finished the work in a very timely matter! What took another shop almost a whole month to do hardly anything only took Abra 5 business days to complete the whole job! Great service and I loved getting the text messages updating me every couple days on the progress.
appreciate frequent updates and friendly service.
I am the client serve coordinator for a law firm. We do Estate Planning for high net worth individuals. I go above and beyond the expected to maintain our relationships with clients. I will have to say I have never experienced such extraordinary customer relations in any other company, regardless of field, as I have with ABRA. You maintained communication throughout the repair process and completed the repairs before the expected completion date. Outstanding service and a commitment to superb customer relations. I would highly recommend ABRA.
Keep me updated through out prospects of fixing car,,,,looks great ,,,Thanks
Akeem did a great job!! I am always pleased with the work you do and the finished product! I will continue to bring my car in for any repair work and recommend you to anyone!
Amazing service and workmanship! I would definitely recommend ABRA to my friends and family!
Loved your updates. Thank you.
Everyone was very pleasant
I was very impressed with the fiberglass and SMC body panel repairs that the guys performed. Also, one of the main reasons for bringing my car (back) to ABRA was because of my overall positive experience and the quality workmanship of Jerry who painted my car previously. You guys have a nice team of high-quality techs and tradesmen! I will continue to recommend your services. Thank you very kindly for taking good care of my pride and joy!!
Vehicle Make : Volkswagen
Couldn't ask for a better experience. Everything was fixed promptly and every employee was very caring
Service was exceptional from the very beginning to the very end. I received constant updates on my vehicle and was overall impressed with the customer service and repairs. Definitely will be going back there for any autonomy repairs in the future.
My vehicle repair was very minor, but I was treated just as if it was an expensive repair. Hopefully I never have the need for a major repair, but if I do I will definitely bring my car to Abra.
My truck looks great! The team was awesome with communication as well!
Vehicle Make : Mitsubishi
Dustin was very professional at all times. Kept me informed of how long the car repair would take and also recommended to me where I can get rims for my tires. Lyndsey was very professional at all times and always pleasant to talk with on the phone. If I know anyone that will require care repair, I will refer them to you. Thx ABRA.
The process was easy and I appreciate the efficiency and excellent repair that was done with my car.
Very friendly and mannerly personnel.
Perfect fit on parts and matching of paint color - everyone says you'd never know my car had ever been damaged. Great job!
Will be sure to send my business your way.
Vehicle Make : Volkswagen
Great service, great work.
It should not be up to the customer to point out to a professional body repair shop when their work is not correct let alone twice for the same thing.
Friendly staff and good communication.
Excellent and professional.
Very quick and professional
Wonderful customer service which is rare nowdays, but something that we still look for. I will return when needed. Thanks
Very courteous & kept me informed
Excellent service and quality. Paint match was perfect! The communication was unbelievable and kept me up to date every step of the way!
Great turn around time can't beat it
I liked that i was update everyday about how the work was going
Very professional nice, very satisfied car repair
Great staff Great customer service And a very good job on my car
Professional and quick. Car looks great.
Very professional and I loved the text that kept me updated. I will recommend you to all my friends and family.
They kept me informed as to the status if the repair through out the process & did a great job with the repair.
Work was good and it all looked good only issue I had was for my mirror controls quit working and last time I used them they did work
Abra has always been professional and prompt
BEST CUSTOMER SERVICE in Indy!!!!!! Outstanding. ABRA & employees set the bar where orher businesses should be. Thank you Dustin & all the employees for professionalism, kindness and beautiful job done on my car.????. I will recommend to anyone needing your services. You exceeded my expectations. Thank you again????
Car does not work properly. Three warning lights came on after I left the shop and the brakes don't work right
Joe and his team are excellent. Courteous, prompt and thorough. Wouldn't think of going anywhere else for body repair.
Thanks for your good and timely repairs to my car!
Thanks to Dustin and Joseph for helping make a stressful situation into a pleasant experience.
I am more than pleased with taking my car to Abra. Staff was courteous, professional, and got my vehicle done days early so that I wouldn't be stressed out about my trip to Florida. They even got me the closest possible car to mine from the rental company they went the extra mile. Thank you so much.
Thanks for staying in contact with me via text and phone.
Keep up the excellent work!
The job was done pretty well but the back door does not match the quarter panel perfectly but it is good enough but I probably wouldn't use you again the door should have been adjusted better. Kind Regards Eddie E
Like being informed daily. The updates were very informative. Appreciate all of what you do.
I was surprised and happy to get my car back so clean, inside and out!
Dustin was great! He was very informative and was such a warm personality! He called me with every change or issue. I have always brought my car to ABRA for repairs. The team does such a wonderful job. I rarely leave without being satisfied. Thank you for always taking care of my car!!
As wonderful an experience as I could expect,the daily updates were very much appreciated - and communication is the key
Vehicle Make : Mitsubishi
Customer service was excellent!
The staff was amazing they made a horrible experience really easy to deal with. I am going to make sure I pass your company's name and what a wonderful experience I had to my family and friends.
Very kind and helpful staff! Front desk young lady was professional and very kind. Was a pleasure working w Dustin. Very detailed and good communicator. Kept me updated and got the work done fast. From what I can tell, it was a perfect job. The mgr was in the bay helping to detail my car. Very hands on group focused on customer service! Will def recommend this location!
Our car looks wonderful Dustin Million was a joy to work with however the
Inefficiency at the front desk from day one almost sent us somewhere else
Very curtious. Kept me well informed at all times on my cars progress. No surprises. When something changed I was told about the change and exactly why. Thank you.
I loved how they kept me informed of the process through a phone call as well as a text message. Thank your for courtesy vacume
My car was done super fast!
Very professional and kept me updated through the process. My car looks great, they did an awesome job!
Back quarter/rear panel was put on a little crooked. Not that noticeable and not a huge deal, just a little disappointed
Job was completed in a timely fashion and everyone was very nice and courteous. Would visit again.
The whole team did a fantastic job of repairs and keeping me informed of the process
They had my car done before expected. Dustin is awesome and explained the paint care and why it was important. I hope I never need to get body work done in the future, but if I do I am DEFINITELY taking it back there.
Great service and a very attentive and friendly staff! Much thanks! Chris
Paperwork and rental was not ready. Lady at the front desk had an attitude with my wife like it was her fault that the appointment was not set properly. Rental company was given the wrong claim number. Now that we have the vehicle back I see nicks and scratches in what shout be a new bumper. The new bumper was improperly installed and stands out approximately ****-2 inch on the driver side. I will bring my car back and get this worked out but I won't use you guys after that. I have been using this location since 2003. Has gone through several owners since then. ABRA is the worst!!
They were courteous, kept me aware of timeline, & friendly. And my car looks fabulous!????
Joe was on top of things and always kept me informed.
HAve used Abra more than once and have always received excellent service from very experienced technicians and have always gotten prime work. Will always be a supporter of abra. Will always recommend for superior work and knowledgeable staff.
My car looks like new. Thank you!
Several unresolved issues and car not ready for pickup as promised. Door does not fit still. Still finding issues.
100% awesome, kick-**** service.
I think we've made pretty clear our feelings on the whole situation. Between ABRA and our insurance this has been the worst customer service/ experience we've had in our entire lives. Complaint after complaint was made but they seemed to do no good. The horrible service provided by ABRA also made dealing with the already difficult insurance company even worse. All we got over and over again was a "sorry" there was no effort to actually remedy our horrible experience. We thought the worst part of all of this was going to be the night our truck was stolen and destroyed, but that feeling is nothing compared to the way we ended up feeling when the truck was recovered and the repair process began. This is the first time we've ever had to have car repairs like this, so I don't anticipate them for at least another 15 years, but I can guarantee we will never use ABRA again and we will make sure anyone we know needing repairs is aware of what happened. I will say, the truck looked really good, so whoever eventually did the repairs did a fine job. Thank them for that.
Service was very fast. Appreciated being kept up to date on the car's progress. Car looked great and liked that the inside was even detailed. Will definitely recommend abra to others.
I really didn't think this level of Customer Service existed anymore. I was completely satisfied with the entire process of getting my car appraised and repaired. In fact, your service exceeded my expectations. How often does that actually happen? I absolutely would recommend ABRA Auto Body & Glass to family, friends, as well as,to strangers. Well Done!
The "experience" is over. My car is fixed and I just want to move on. I will not return to the facility on Pendleton Pike Road; maybe in Fishers. I hope there is not a 'next' time. Please stop texting me and bugging me. I have a job and am tired when I get home. Please make this THE END. Thank you.
Repair was done extremely well and the car was washed and carpets vacuumed when I picked it up. Received multiple text and voice-mail updates on repair progress which is nice.
Great communication! Great job!
Vehicle Make : Mitsubishi
I was pleased with the notifications by text & email!
The work is to our satisfaction
The visit was professional & welcoming
ABRA did a great job. I'm very pleased with their customer service.
My wife is very satisfied, with the repair to the rear bumper.
They did a wonderful job and we're very professional
My accident was on May 8, my car was taken directly to Abra. I didn't get the car back until May 29th at almost 5:30 in the evening just as the shop closed. During the process I used my pto twice to meet their hours after I was told the car would be ready, if it wasn't someone would call me. I didn't get a call either time, it wasn't ready either time. When I finally picked the car up I noticed the brake pedal felt soft, it went all the way to the floor. I also noticed that there's also an electrical panel hanging down from under the dash on the passenger side. When I took it back this morning we opened the hood to see what was wrong with the brakes and found a screwdriver the tech left behind, I have a picture. The service was slow, to make matters worse the end product of the slow service was an unsafe vehicle that had to be returned.
Though the repair was a bit small and luckily it was covered by insurance, I enjoyed the ease of getting and dropping off a rental car. Everyone was kind and kept me up to date with the repair.
Easy and efficient. Good experience.
The rear bumper guard was not attached properly - I found this before we accepted delivery. Makes me wonder if everything I can't see is done correctly. The one piece on the rear gate still doesn't fit correctly. The paint color is slightly off, though I did accept it. I had to detail the inside - a light film of dust was on all the seats and consoles. Some areas were pretty heavily covered with dust.
Very good very polite very accurate could not ask for more great quality! !!!
Fast and quality work! Thank you very much!
Andy was super helpful. They fixed me up in 15 minutes while I waited. Couldn't believe how fast they were. Thanks!
My experience with ABRA is one of total satisfaction. I mean I felt satisfaction from start to finish. I felt perfectly handled from the receptionist, estimator, the work performed to the point of picking my vehicle up after the work was completed. I truly believe had interacted with the mechanics performing the work, they would have handled me just as well as the others mentioned above. I promise, if anyone asks a recommendation of a good body shop, I will suggest that they should check out ABRA. I've used other shops in the past, but I'll never go back to them. Henceforth, ABRA has all my business.
Nice surprise to pick up a nicely washed car and even vacuumed on the inside. My car looks great!
Abra had always done good work for the household. Never had any reason to doubt them
Felt my engine wasn't looked at and was not properly repaired
When ABRA called us to tell us the car was ready, they didn't mention that we would need to pay our 1000 deductible. (We were expecting the other drivers insurance company had already taken care of payment.)
Also, our keyless unlock feature on the drivers door handle is not working. Once we determine if there are any other issues in the next day or two, we will call to schedule a time to have that fixed.
Everyone was nice and friendly I had a very good experience
Vehicle Make : Volkswagen
Followed thru as promised.
The work that was done was fantastic. That area of the van is brand new looking. Totally satisfied. I did however noticed a big scratch on the front passenger door that looks freshly made. I want to talk to you guys about it. I feel very confident that it was done on your watch. It is a fresh scratch. We noticed it when we got home. We were admiring the great work you guys had done. Please call me at ****-****-xxxx.
I was absolutely pleasantly surprised by not only how attentive everyone in the office was. I would like to particularly compliment Jesse. He answered questions in a manner that a lower me to understand. The text messages were a very nice touch.
I was kept well informed and appreciated a realistic timeline. The vehicle was also clean when I picked it up. Very nice !
I truly appreciated the updates and the fact the when my truck was completed,it really was completed. Great customer service, excellent service, and Awesome employees. Thank you.
Very sstisfied with service and everyone I dealt with. Thank you for a job well done.
Outstanding work and workers from the front office to the workers. May God bless u all and your loved ones.
I appreciated the texts everyday and how clean the car was when I picked it up.
This is my 1st experience with ABRA. As a matter of fact, I had not heard of ABRA prior to this time. Several years ago I resided in a home just around the block from ANRA. So this was a surprise of ABRAs existence.
Overall I'm pleased with this experience. I won't hesitate to use ABRA again and will recommend them off I'm asked of a reputable body shop.
Totally appreciated their professionalism, customer service is outstanding. I will recommend them highly
The work on my jeep was great, and I really appreciated the updates. Thank you.
Had to return car to get heater to work
Driver door Seems to be a little sticky closing. Otherwise very satisfied. Thank you.
Vehicle Make : Mini Cooper
the car looks great, but every day sent i got my car back i had to put air in my left rear tire, in fact i was late to work to because of it and i asked about the tire before i left your shop on Friday and i was told it was okay?
I was very pleased with the updates that I received during the repair process. The repairs were completed within the time table that was given. All persons that were involved in the repair process courteous and answered any and all questions that I had. Great job.
I am completely satisfied with how the repair itself turned out and the friendliness of the staff at ABRA. The repair team did a wonderful job on my car and I am very happy with the results. Staff was friendly and understanding. I also appreciated that you were able to help set up Enterprise for me. My two issues were communication and the two delays that happened with my car.
I had two delays on getting my car back. The first one was understandable but I was getting frustrated with the second delay because it seemed the team was really dragging their heals on my car. The delays caused a sharp increase in my bill at Enterprise. The second issue was communication. I had to call to get an update on my car when I was told that I would be informed each step of the way (I left three different ways to get a hold of me text, email, or call). I got two texts one saying that you were on the final leg of the repair. Then another after I talked to staff about when I would get my car back updating when I would it get it back. I was told that I would get a call after the morning meeting. I wouldn't receive a call until 11 or afternoon and then usually after I had initiated the call back by calling the office to check on my car.
Diane did a wonderful job of explaining why the delays were happening and was very friendly. I appreciate everything you have done and will be recommending ABRA to anyone I know who needs a repair.
Overall customer service was excellent. From arranging estimate, to explaining interactions with insurance company, to providing overview of anticipate work and timing, to the speed of repair, the service was great.
It was difficult to get a clear understanding of when my vehicle would be complete. The insurance company was getting updates that did not match what I was getting either automated or personal. I was told my vehicle was waiting for a manager to test drive and that process seemed to take all day. Other than trying to weed through the various communications to decipher when the vehicle would be ready, everything else seems to be good. We are still checking over the various repair areas.
Car was very dirty when I picked it up even though they had me wait for almost 30 minutes while they said it was being washed. I am not sure what was going on but it certainly wasn't getting washed.
Few other issues but can save those for a later discussion.
Everything was efficiently handled
They did a great job looks better then new
My vehicle was dirty inside, it appears that someone attempted to clean one side of the inside windshield. Found damage to console and there is still a bolt or screw inside the rear panel. I will be contacting your representative Monday Nov 3rd resolve these issues.
Dave and the lady at the front desk were very helpful and concerned about my needs. I want to thank them for there help. A bad experience turned into a good one at ABRA.
Looks great! Excellent communication.
I appreciated the updates via email on the progress of my car repairs. I also appreciated getting a ride from you to the car rental facility when they couldn't be reached by phone.
I was kept up to date on progress.Repairs were made very quickly. Rep took me to get a rental. Professional staff. Clean eenvironment.
I was completely satisfied with the services received from the beginning to the point of pickup of my vehicle. I was advised of the progress the complete time and notified when time to pick up. The service was top notch.
General Manager was very friendly and professional. He explained entire processing detail and gave us a fair price on the work. He was also able to fit us in right away. Great experience and I will return.
My repair experience with Abra Auto Body and Glass was amazing. The staff was friendly and welcoming. The text updates kept me informed without being overwhelming. On top of the fantastic customer service, my car looks as good as new and was returned to me with a spotless interior. I would most definitely use Abra Auto Body and Glass for any future repairs.
Awesome staff, kept me well aware of progress and any updates regarding the process
Staff is very professional and polite. They respond to your questions with complete answers and keep you up to date on progress of your vehicle. I would recommend them to anyone needing repairs or services.
Just want to say thank you again!! You guys are awesome and I appreciate the work you all put in!!
Best- Jami F
Questions were answered quickly and work was completed in timely manner. First experience with a body shop since 1990 and this experience was head and shoulders above in service. I would recommend and use this shop in future needs
Promised delivery date not met at least twice.
Very professional, knowledgeable and friendly. Appreciated the updates via text and phone as well.
I was so happy with my car after you repaired it. It looks very nice. It was so clean inside and out. Everyone was so nice. I will highly recommend Abra to my friends and family.
I appreciated the quick service and timely updates
Repairs were satisfactory and car was clean upon return. Communication was great.