The team kept me informed of the progress. I was impressed with their courtesy. The body shop did a great job on paint and detail. I actually told my family that this process seems surreal. I had not heard of or witnessed such hospitality and politeness bin a long time from any type of business.
The repairs were done in a very timely manner and they kept me informed the whole way.
Friendly and professional staff was informative the entire process
Didn’t know you guys existed until my insurance agent said you guys would do the work. Really friendly and excellent customer service. From someone who is a big customer service person, I will be back if I have anymore problems. Thank you!
Car looks great and Payton was excellent on keeping me informed of the progress.
Courteous front room employees. Repairs done timely and professionally. Pick up and drop off of rental car was very convenient.
They stayed in contact with me the whole time. Peyton was personable. Everyone I talked to was nice.
Very professional, helpful. Stayed in contact with me and I appreciate that.
Very happy with results and your customer service was very much appreciated ..Josh and Peyton went above and beyond my expectations..Thank you..will spread the word..????????
Door was not lined up properly and driver side rear stuck out a little when I first got the car back. They did take care and fix it
I had a wonderful experience at CW! My daughter was so happy to get her Blazer back. I only wish CW had a better way of obtaining parts because me doing the work on location took away from the time she could have had it back and driving it.
Its easy to spot a job done by someone who takes pride in their work. There’s a big difference between a craftsman and a laborer. In my opinion the repairs on my truck were done by craftsmen. If you use words like “that’s close enough” or “that’s good enough” then your just a laborer who is only in it for the money. Thanks guys for a job well done.
I called and left a message after picking up. Still no call back.
The staff keep me updated on my repairs & were very friendly.
My truck had hail damage was brought to Collision Works from past experiences. This time has been a nightmare. The hood had hail damage in one spot hail had hit and put a screw through the hood they had to repaint and fix the hood. I dropped it off on the 29th with a appointment when it was finally completed on the 21st of August the hood still had the hole in it and there where bubbles and a couple pencil tip size spots that you could see the silver aluminum hood. It was decided I would leave it a new hood would be ordered and my hood replaced. I picked up my truck tonight and I don’t believe the hood was changed out as there are still pencil tip sized spots with the aluminum hood shining through to be seen by the naked eye. Not happy with the repair will never go back I don’t like being lied to.
The repair was fine. Customer communication from all levels was TERRIBLE!! I was told it would take 3 days, it took 2 weeks, and they didn’t even finish the entire project we requested. Which again was never communicated. We were highly dissatisfied!
Work looks good and done on time. I was completely satisfied.
Enterprise told me Allstate did not pay for the full rental. When I call Allstate they tell me that you are supposed to pay for 2 days of the rental. Enterprise wont give me back my deposit until this gets paid. I don't know if it is supposed to be you or Allstate but I hate that I seem to be in the middle. Please speak to each other and get this worked out so I can get my deposit back. Other than this everything was great. Thanks.
Excellent job done. Loved the communication received and timely repair. Had to use auto craft previously and you all did a WAY better job.