Very polite & thorough completion of my repairs & vechile was finished right in time for my birthday & as promised. Kudos to your team!
The staff was amazing! From the receptionist that kept my 2 year old entertained while I filled out paperwork to the technician who thoughtfully explained the repair process. I also greatly appreciated the clear and regular communication about the status of my vehicle.
Cooks is the most professional, competent company that I've dealt with in my 72 years. The work is superior. I highly recommend them highly.
Very friendly n welcoming atmosphere...
Unfortunately I’ve had to use Cooks Collision several times with two different cars. Everyone has been very professional especially Todd Tiscareno, he made me feel confident in his assessment of the damage each time I had to
Bring my cars in Todd has a very pleasant demeanor. Hopefully ???? I won’t need your services
Again yet if I do I would request Cooks.
Great and friendly staff!
Thon Saechao was professional and knowledgeable in his estimate of damages. He was quite patient and thorough in his explanations and kept me updated frequently on the progress of the repairs. He greatly eased my concerns when he told me the damages were not as bad as expected. As a result, I got my car back sooner than expected. I was very happy!
Amber was an angel helping me through the accident process. She verified with CHP that I did not need to file a report with them and held my hand through the car rental process. She was in direct contact with the car rental manager to ensure that I got a car that fit me, was clean, and felt safe driving. She was so kind, thoughtful, and easy to talk to. Amber was trustworthy! I felt safe and no longer lost in the process. She took care of all the paperwork so I did not have to do anything. Amber made everything work for me. May God bless Amber in many ways!
I am truly grateful to Cook's Collision for the outstanding service I received from Thon and Amber. Thank you!!!
Everyone at Cook’s Collisions is absolutely amazing! Not only did the employees provide exceptional customer service and support but, the work done on my vehicle was flawless. They handled everything like pros and left me feeling truly taken cared of in a stressful situation. Keep up the great work!
Todd was in constant contact with me during the whole process. Polite and professional.
My vehicle was done before the estimated time frame. ?
Amber- at the front desk is great, too!
Todd was my main contact while my car was being fixed. He did an excellent job at updating me and was very friendly. When I got to see my car and pick it up, it looked beautiful. Shinier than when I left it and everything looked up to par. I am very happy that I decided to go with Cooks Collision for my car repairs and will definitely be going back if any other problems arise in the future. You all have great employees, and great quality in your works.
Great service! Always kept me updated on the progress of my repairs. The whole staff was friendly and knew their jobs well.
Todd was great! I had two cars being repaired at the same time and he kept me informed on both and moved the repair process along quickly. I have brought several cars to this shop over the years and have always been extremely satisfied. I appreciate Todd and the staff continuing that level of service.
I was completely satisfied with the repair of the vehicle. The excellent customer service provided by Luis was greatly appreciated. He kept me informed on the status and delays of repairs every other day while my car was in the shop for two weeks. Thank you, Lupe Rivera.
Everyone was Professional , courteous and the service was excellent
Vehicle Make : Mercedes Benz
Great customer service and very flexible with my schedule!!
Everyone was so very helpful and professional. I feel well cared for. Cheers.
Should check first before call customer for pick up
I'm glad to have my vehicle back and it looks great and run like it always did.