Mallory R.
Vehicle Make : Honda
Theresa was wonderful to work with!
Brad M.
Vehicle Make : Toyota
Carrie was amazing. She took the time to explain the process and gave me updates on my the progress.
Marlon R.
Vehicle Make : Toyota
Good jobs and nice people ????
Jennifer G.
Vehicle Make : Nissan
Not knowing what to expect, our experience with Cooks exceeded any expectations we could have had. Thank you for making this process as pain free as possible.
Garett G.
Vehicle Make : Kia
Thank you for being so helpful! You guys were awesome!
Kimberly R.
Vehicle Make : BMW
The car was fixed very very well!
Carrie Wood did a great job keeping us posted on the finishing of the repairs. Job well done!!
Klotz.amy Klotz,anthony.
Vehicle Make : Subaru
Tyler kept me informed throughout the whole repair. These days it is the exception to have stellar customer service - thank you Cooks collision for this pleasant surprise! I wish more companies provided the excellent service you did. Many thanks for getting my car back to me timely and efficiently!
William S.
Vehicle Make : Toyota
your team did an OUTSTANDING job with the repairs on our vehicle. Ms. Tiffany was awesome keeping us in the loop throughout the entire process. Thank you so very much
Merrit C.
Vehicle Make : Chevrolet
Carrie was so helpful and communicative through the entire process. She really went the extra mile. The truck looks great and it’s so clean too! Ty was also very helpful.
Richard D.
Vehicle Make : Mercedes
Everything was done right.
Deondre D.
Vehicle Make : Mazda
They were problems originally with getting the notifications correctly. I was originally assured that they would change the email from my husband’s, however the emails were still going to my husband’s and not mine. Also, I had to follow up on the status on the previously determined date of pickup. I called that morning, I asked if I could receive a couple of hours notice, and then I did not receive any follow up. I called at the time estimated and was told to come on by and it should be ready.
Marcia J.
Vehicle Make : Toyota
You have a nice clean entry and waiting room. The staff is very helpful and kind.
I hope to never have to use a collision service again but I would use yours.
Yolanda C.
Vehicle Make : Hyundai
THIS IS MY FIRST AND BEST EXPERIENCE WITH INSURANCE CO. AND BODY SHOP WORKING TOGETHER, AND KEEPING ME IN THE LOOP. I DIDN'T HAVE TO CALL TO FIND OUT WHAT WAS GOING ON, THEY KEPT ME INFORMED EVERY STEP OF THE WAY. THANK YOU TO USAA FOR HAVING COOKS COLLISION FIRST ON THEIR LIST FOR THIS CITY. THANK YOU COOKS COLLISION FOR A PAINLESS EXPERIENCE. THE PROFESSIONALISM WHEN I FIRST WALKED INTO THE OFFICE, TO THE SERVICE OUT THE DOOR, WHEN I PICKED UP MY CAR, NOTHING BUT AWESOME. THANK YOU.
Richard B.
Vehicle Make : Lexus
Very attentive!
Larry B.
Vehicle Make : Subaru
It was quick and was notified of any changes
Scott F.
Vehicle Make : Subaru
The service was done on time. Great work
Marissa B.
Vehicle Make : Ford
This is my second time at Cooks and the service was excellent. Theresa is awesome and I hope to not be back but if I need repairs I will be back!
Jason R.
Vehicle Make : Chevrolet
Job was done to my satisfaction great job
Darnell R.
Vehicle Make : Lexus
Very pleased thank you
Douglas V.
Vehicle Make : Dodge
Theresa was more than pleasant to work with, I loved that we received email updates as to our cars progress. If I had questions + Theresa wasn’t available I would receive a call back same day.
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