The service was excellent and communication was frequent and helpful when vi had additional questions they where very helpful. I would go back.
They were very professional and fast, I as very satisfied.
The quality of work was great and the communication always kept me aprised of the status.
Vehicle Make : Mini Cooper
I was told I would get my car back on Monday .... then next day .... next day .... finally got my car back Friday evening. With no apologies ... just matter of fact ..... next time I am ever in a position to take may car in ..... I will think many times before bringing my car in to Cooks Collision, San Ramon , California.
Communication verbally and by email could have been improved. I was never sent a final estimate of my repair. I was only given an original estimate and the final repair differed by a few thousand dollars. Also I kept receiving auto generated emails indicating repeatedly that my car would be ready on a Tuesday but instead it was ready on Wednesday with no updated non-auto generated email or phone call. I also asked for the claim to be under my name but instead almost all communication was done under my husband's names including multiple generated emails. It made me feel less important as a customer because time was not taken to input my name and number. Staff was courteous and professional.
I appreciate the updates. Melissa was very professional.
Mellisa was wonderful. Kept us appraised of progress from start to finish.
Helped to expidate completion ahead of schedule.
Cook’s is where we will take our vehicles, if needed.
Melissa and Christine were great!
This is my second time using Cooks and everyone I've come in contact with has been so helpful. The best customer service!
Friendly, fast and Thorough. My car looked great.
Very professional, consistent communication on status of work
Fantastic I am so very happy with all of you thank you so very for being so kid and professional. My car looks beautiful and I appreciate your good work. Your staff from beginning were great I will recommend them to everyone I know. Thank you
The nod looks great and they finished the job promptly
Excellent service all away around. The work done was Fantastic and the down time was really short. Although I hope I never have to go back, if I do it will be to Cooks Collision! Thxs to all!
Our family was extremely satisfied with our experience at Cooks Collision! From start to finish Cooks provided excellent service! We were constantly updated on the status of our vehicle and just knew our car was safe and in good hands! Thank you to Melissa for being so patient, kind, and informative. Thank you also to the kind staff that helped us when we picked up our car and also to the team that worked tirelessly to repair our car. Truly grateful!
The Yra Family
Professional and efficient service. Thank you!
The car came back perfect you could never tell it was damaged. They keeped me well informed of the repair and deliverd it ahead of schedule I’m very pleased with there work and would recommend them for repair
Thanks for taking care of me Dan D’India
Great work and great communication/updates. Everybody was very organized and professional, and the car looks great. Thanks.