One of the holes into the door was bent a little during the repair.
Vehicle Make : Mercedes Benz
Quality of work is excellent. Communications is easy and effective
Very professional & efficient!
Melissa did a great job with communicating the status of the vehicle and the repairs were done in an exemplary manner. I would highly recommend your San Ramon location.
Cooks Collision San Ramon did a wonderful job on my Lexus ES 350. I highly recommend Cooks Collision San Ramon.
The bumper paint color did not match the vehicle color. It was not acceptable.
Michelle listened to my concerns and the car was delivered in super great condition.
Thank you Cooks Collision Team!
The car looks fabulous and we are happy with it. The one criticism we have is the estimate of time it would take to complete the job and the actuality of what it took. It was hard to plan and confusing.
Everyone in the office was so nice and professional. They even gave me an appraisal without an appointment and squeezed our service in quickly! I was kept up to date with a text and email on progress at least once a day, sometimes more. The work was done beautifully and finished two days early. Such a treat! The only small thing that I wished was done differently was that it would have been nice if my car was completely vacuumed out. My passenger side window was shattered and while I could tell the passenger side was vacuumed, there was still glass pieces in the middle of the car and a little piece on the driver seat. Again, it was just a small thing, but would have been greatly appreciated. I would not hesitate to recommend Cooks Collision in San Ramon and would always bring my car back for auto body repair!
Professional and friendly. Rare combination.
Everyone was polite and professional . Customer service and communication were outstanding . The issue came with the details around the completion of the car. A piece was missing , there was an area where the paint wasn’t quite right, the rubber stripping was partly tucked in the window and there was a fine dust all inside my car. I did let them know and they promised to make it right . Car is returning next week for finishing touches.
The service was excellent and communication was frequent and helpful when vi had additional questions they where very helpful. I would go back.
They were very professional and fast, I as very satisfied.
The quality of work was great and the communication always kept me aprised of the status.
Vehicle Make : Mini Cooper
I was told I would get my car back on Monday .... then next day .... next day .... finally got my car back Friday evening. With no apologies ... just matter of fact ..... next time I am ever in a position to take may car in ..... I will think many times before bringing my car in to Cooks Collision, San Ramon , California.
Communication verbally and by email could have been improved. I was never sent a final estimate of my repair. I was only given an original estimate and the final repair differed by a few thousand dollars. Also I kept receiving auto generated emails indicating repeatedly that my car would be ready on a Tuesday but instead it was ready on Wednesday with no updated non-auto generated email or phone call. I also asked for the claim to be under my name but instead almost all communication was done under my husband's names including multiple generated emails. It made me feel less important as a customer because time was not taken to input my name and number. Staff was courteous and professional.
I appreciate the updates. Melissa was very professional.
Mellisa was wonderful. Kept us appraised of progress from start to finish.
Helped to expidate completion ahead of schedule.
Cook’s is where we will take our vehicles, if needed.