I did not get any updates unless I called after several days. The truck was not clean it still had glue from the windshield install on the doors and the windshield was not clean. I felt like a second class citizen for not having Geico insurance.
TERRIBLE service. No communication or follow through. When I did finally receive calls information was inaccurate. i.e. being told my car was ready for pick up (after several days of being told it was in quality control and being washed) only to find out it was NOT ready and the paint wasn't even done. Will never refer a sole to your org.
Everyone was great from drop off to completion!!
Repairs we're fine, service was horrible. My service advisor took a few days off in the middle of my repairs and no one took over his responsibilities. My vehicle was promised on Friday and at 5:45 pm on Thursday I received a text it would not be ready until the NEXT Friday. After finding out this was a handicapped vehicle that was my brother's only transport (of which I had apprised them since 5 days before I left it for repairs), the General Manager calls and tells me they have expedited it and it would definitely be ready on Saturday. After waiting patiently for a call that it was done, I finally called at ****:00 pm only to find they had closed at noon and no one even called me. (My service advisor informed me that, due to the recent hail storm, his location was working 7 days a week from 7am-7pm). My service advisor came back to work in Monday and I didn't hear anything so again I called at 2 pm and learned that it was finally ready. Several people dropped the ****, includinng the General Manager. Service King is always bragging about their customer service--not true at all in this instance. Highly disappointed.
The service was amazing! Christy Ebber was very helpful and made the process really smooth and easy for me! Would defineilty reccommend her!
Great job! Quality work, on time, great communication!
Everyone is friendly and happy to help! Time frame was good on getting my vehicle repaired. Sam was awesome
In-time communication with updated information on process of car-fixing.
Thanks for cleaning the vast too
Unbelievably quick, professional and extremely friendly. The team at The Colony is now the new standard!!
Well, you all were very professional and kind. My vehicle was repair in good timing.thxs.
I was unable to pick-up my car because
problems were noted driving the car to
the front. Surely a test drive should be
part of the final check before the pick-up
call, Everyone was was courteous &
helpful and I am glad they caught the
problems before I drove the car home.
Your full team completed my truck repair extremely fast and was done the right way. My truck looks great and service was even better.
Excellent work! Kristi and others we dealt with were very pleasing to work with. Very impressed with the service and would recommend Service King.
I picked my Ford Explorer up today from Service King in The Colony, TX today after it was in the shop for almost 9 days. I had to have my driver-rear door fixed after a hit and run. The parts for the truck were discontinued (2002yearmodel).They did their best to fix the broken trim and it is not perfect, but that's not the complete issue . My instrument panel on my driver's door and my rear door were both loose. The drivers door instrument panel (where the window switches are) has a broken clasp, and was just sat back down into place as if I wouldn't notice. The first time I closed my door after getting into it, it jumped out. I'm not satisfied with the work done, but Christy, the woman who I dealt with was very helpful. It's unfortunate that she had to answer for the sub-par work that was done. I called her as soon as I noticed the problem (15-20 minutes after I left the shop) and she told me to bring it back in and she will make sure it is fixed. I paid a deductible through my Geico insurance, but at the 2000 price tag on the repair, I am very disappointed.
Great service. Thank you Sam.
Good people fast and friendly and quality work would highly recommend to friends and family
Thank you Samantha for doing a great job. I will recommend service king to all my friends and family
Lack of communication in the beginning and ashtray missing at the end
Vehicle Make : Mitsubishi
Great service all the way around!
Christie was awesome, appreciate her levwl of cuatomer aervice.
Great communication and customer service. Would recommend to anyone.
Michael gave me service better than I ever dreamed I would receive. He was there for me all the time. He sent me daily updates and went beyond anyplace I have ever been to for service. Thank you Michael, you are an asset to Service King.
My car was repaired super fast. You could never tell it was damaged.
Samantha handled all of the details from start to finish. I felt that she had everything under control. She demonstrates caring and concern for the customers well being. Thank you Samantha !!!!!
I appreciated the daily progress texts, that was a nice touch.
The repairs were completed very timely and even a little under the quote. The car looks great and I couldn't be happier with having Service King do the work. My compliments to the crew who did the repairs !!!!! Awesome job!!!
The young woman who helped me was extremely professional, sweet and thorough! They did an excellent job! I loved all the text messages and keeping me up on everything! The job was finished in a very timely manner!!! LOVE SERVICE KING!!!
Samantha Kumpe did an excellent job working with the insurance company and taking care of my truck.
Work was done good. Service advisor Brian Griffin did a food done. Thank you very much.
The service was astounding! Also Enterprise took the cake in service, except the car was really dirty on delivery. But, it ran really well. The Enterprise staff were awesome!
Kristie my agent is the best I've ever had with service, she should be commended for excellence. She stayed in touch, handled us with kud gloves, just love her personal service. Words can't explain the care, and people nature. I was really surprised.
Thank you Kristie, your amazing!!!!
Great customer service. Great communication during process..fast turnaround and high quality work!!
Excellence service at all
You do a good job plus I came back because of Michael's customer service
Car was finished Friday
Between AAA and Service King couldn't get paperwork on estimate settled until following Monday February 20 and only after several calls.
Your service guy wanted 10s but I don't see it that way. AAA blamed Sevice king and vice versa. Got in car and had to reset security code for radio myself.
Who's extremely satisfied with the end result.
Every staff is so nice and kind.
I am satisfied with their services
Cristy took good care of everything. Great customer service and friendly personality. She also expedite the repair according to my need and made it hasslefree. Totally satisfied.
Great customer service communications
Great professional service. I would recommend their repairs to anyone. They kept me informed each day and did a great job.
Everyone was very helpful and kept me informed everyday regarding the status of my car repair.
Brian was terrific informative and honest
I liked the text updates a lot
My car was very much delayed in being completed. Your automated response said it would be ready Saturday and I came in Monday to pick it up and it was not ready. The excuse was that someone was out sick 5 days, so it was held up for 5 more days. That excuse would never fly in my industry. My insurance covered a rental so I didn't mind the wait. Just sharing with the owners.
When I stepped into service king I was greeted and they helped when I first walked in. Christy was very kind and helpful through the whole process and told me what to expect. She took ownership and kept following up with me with any updates. She told me when my car would be fix and it was fixed sooner and right away she informed me. I would definitely do business with this service king again and recommend to my friends and family I really appreciate how they took care of me.
They are very good about updating the status
I was impressed with the work and would refer friends and coworkers back to Service King. It exceeded my expectations.
Nice service. Never been to SK before. Quite impressed with friendliness, professionalism, and commitment. Hope I don't need to return but wouldn't hesitate in a minute. Good job in my book.
Lot of paint thinner smell, can't breath in my car , also interior was filled with dust from body shop grinding , I ask the guy to fix it , within 5 minutes he came back with not really nicely done job , not except this kind of job from service king
I appreciate getting into a clean car and a full tank of gas!
Everything was terrific in my dealings with Service King. Michael **** did everything terrific I always felt comfortable and felt all of my needs were met
Excellent! This was a 'Kaizen' experience. Everyone was professional and I was delighted with the prompt service. The text & email communications saved
me phone calls. Will highly recommend to neighbors!
Many thx Service King!
Great job and thank you for the quick repair
Awesome experience, great customer service.
Michael is awesome, did a great job for me. Valuable employee. Brett S
Very nice staff. Frequent updates via text and done before the estimated date. I will definitely be referring friends.
Sean and the guy from geico was pretty awesome. Stellar customer service.
Friendly, informative service. Everything looks great! Thank you!
Shawn was fantastic. He made sure I completely understood the process, walked me to get my rental, and kept me updated on the process. Based on Shawn's service I would recommend the shop to people and use it my again myself in the future if the need arises.
The service was outstanding..Car looks lucky new
Brian was very helpful and kept me informed throughout the process. It made dealing with the insurance company much easier than I anticipated.
very nice people and an amazing job
My truck feels and looks the same as before the accident. I appreciate the vacuum as well. Very professional and I had some important items that I happened to forget inside my truck. They were still there. Thanks for the hard work and prompt service.
The entire process was conducted by a group of class A individuals! We are totally satisfied!
Great communication and attention to detail. Very polite and excellent follow through.
Vehicle Make : Volkswagen
Well done. Staff are very friendly and helpful. I'm very impressed with the great job. Thank you!
Everything went fine. Communication was amazing and Shawn did a great job.
Great and fast service. Literally no complaints at al. Great job.
Very professional! Thanks
Great customer service. Was always informed on progress of repairs.
Good updates and customer services,,, Michael. Thanks.
Everyone was very helpful and friendly. I was kept up with text and phone calls throughput the whole time my car was being taken care of. Excellent ratings across the board.
My car looked brand new again! Even better than brand new! I'm very pleased with the job Michael and team at Service King did on my car! Thank you so much! Kristi A
Friendly team and kept me informed of the status of the repair.
I loved walking out to my car and seeing it not only repaired but washed and vacuumed also. I was thrilled. The speed of the repair was also excellent.
Thanks for keeping me updated throughout the whole process, Shawn!
It was Grate working with Shan
He got my truck back fast and kept me informed
Excellent customer service, specially Bryan
Everything was great and I thank you all for doing a great job. Let your team know keep doing great!!!
Terrific customer service
Sean was extremely helpful and they got my repair done a lot faster than expected. The service was great.
Great experience , service advisor Brian was very professional
There's nothing to improve. It was perfect!!! Everyone was friendly and helpful!!!
Shawn Marchant was very informative. He called periodically with updates and was very professional.
Shawn was great to work with. Car looked great. Randy Vitek is a personal friend. His shop is 53 miles from Rockwall.
Vehicle Make : Volkswagen
Exceptional customer service and a great job donefrom Shawn and his crew,
I raise my hat for service king. You guys have an asset in your service advisor Shawn.
Just keep on doing what you doing ????
Shawn Marchant was my service technician. He provided excellent customer service keeping me well informed with the progress of my vehicle and clearly explaining what to expect. Repairs look great and and was finished ahead of schedule.
Shawn did a great job and kept me informed every step of the way. My car was even ready 2 days earlier than expected. Awesome!!!
Looks great. Your folks made everything easy. Thnx
Everyone was wonderful! My car was ready 5 days early witch was awesome. Enterprise was very helpful with getting me a car right away! Thank you so much.
Like how I was kept informed all along the way of the repair progress.
Great service, very simple process.
This was the best service king experience and best repair experience in my life
It was an amazing experience I'm happy that I went to this location
Great job and great communication
The team at the Colony was exceptional in customer service from drop off to pick up and in between. The people at your Midway location should take lessons from them, especially their receptionist, who is suppose to be the face of Service King and the first impression people have of your company.
Michael **** was awesome. He was able to have my vehicle ready in 2 days. The new shop is close to home so that made the experience even better.