Thank you for your wonderful customer service before during and after the repairs of our car. It was a comfort that you stayed in touch about the progress and that you were able to finish ahead of schedule. Also it was a wonderful bonus to find our fully repaired car cleaner inside and out then when we dropped it off!
Everyone I encountered at Cooks were very knowledgable and provided outstanding customer service. I would recommend Cooks Collision to anyone. Also my car looks great.
I appreciate your continuous communication and great work. Despite a small error that forgot to include my front bumper in the damage estimate, your immediate response meant that I didn't have to worry. Thank you!
Vehicle Make : Mini Cooper
It took three tries, but the team finally got the window/seal on the driver's door to work properly. I appreciated their concern to get it fixed right.
When my car was hit in a parking lot and needed repair, I asked her insurance to approve Cooks!! I was willing to drive from my new home in Sausilito ...for Cooks expertise. I am most appreciative, and just hope the recent restructure doesn't affect that.
Vehicle Make : Volkswagen
Cherie Ochoa was very helpful and made the experience of repair easier than otherwise would have been.
Cherie and Carolyn were extremely helpful and communicative with all transactions and correspondence. Both ladies went above and beyond in helping me facilitate through this experience with my insurance company. I certainly appreciate their help!
Carolyn at the front is a delight, such a helpful, kind person. Thank you for everything! Great work on the car, looks great, looking forward to having it waxed in a couple of weeks.
The whole team did a wonderful job
Vehicle Make : Volkswagen
Thank you for that great work that was done to my car and in a timely fashion.Really appreciate the job.You all have a great week.
Warm and friendly office staff. Excellent communication and organization. Clean and comfortable lobby. Was very pleased with Cherie’s customer service as well as Carolyn at the front desk.
Everything worked well: drop off, work completed on the volvo, pick up.
On a scale of ****-10. You guys are a 12, thank you for your outstanding service in all possible ways!
The process went very smoothly! I had my car back in no time!
You were all so easy to work with, very communicative throughout the process. And my car looks great! Thank you again.
From the time I came by to show them the damage, to the time I picked up my car, nothing but premier service. Friendly and competent, can’t beat that!
I deeply appreciate for all the attention I’ve got concerning repair of my car. Also I was advice about the progress of the repairs every few days. Job was done timely as promised. Would recommend them to anybody and use them myself if I need future work to be done on my car.
Thanks a million!!!
Vehicle Make : Land Rover
Very professional and organized from step 0. Superb service and communication throughout the process. Without a doubt, the best auto body service I've ever seen.