Dandan J.
Vehicle Make : Toyota
****. two weeks past promised deliver date
2. update emails abruptly stopped after first 3 days
3. no updates whatsoever after original delivery date passed
4. called the shop and no one there would provide no delivery date saying only someone who’s not in the shop knew and they would call back. they never did
5. customer called statefarm for help, who contacted the shop. car was ‘done’ the very next day
Moises G.
Vehicle Make : Toyota
Thank you for the fast and quality repair. Outstanding job!
Janet C.
Vehicle Make : Acura
I especially liked the daily updates on the repair of my vehicles. If the need comes I would use your services again. Great customer service.
Richard W.
Vehicle Make : Cadillac
Great Customer Service
Emerick V.
Vehicle Make : Honda
As usual the service and job were excellent and received our Honda back before originally scheduled.
I wish they could repaint just the door on my other car, a Toyota Rav 4, that has paint peeing due to manufacturer's defect. Toyota will not do anything. However, Cooks standards would not allow them to paint just the door, do to possible slight mis-match of the color. The total cost would have been prohibitive. I trust they would have done an excellent job on just the door and I would have not noticed any slight color shift.
Richard K.
Vehicle Make : Honda
Exceptional good service and quite satisfied with the repair workmanship. Thank you very much.
William D.
Vehicle Make : Toyota
The repairs to my Highlander were well done in a timely fashion. Bill Sweat communicated often and well. My Highlander was ready earlier than predicted. Cooks did a great job communicating with my insurance company (USAA). I’ve had 3 vehicles repaired at Cooks. I hope I never need to be a customer again (ha ha) but if misfortune returns, I’ll be back. My only negative comment is this. Whoever thought it was a great idea to spray an entire bottle of “air freshener” in my Highlander, tell him “Next time, DON’T!!” Or at least ask the owner first. Seriously, that stuff reeks. So you did a great job, just hold the air freshener next time.
Celina L.
Vehicle Make : Dodge
Great experience. I knew what was going on with my car the whole time.
Rebecca's the bomb! My car looks great, thanks to your team of mechanics. Thorough updates throughout the process A+++++
Stacey W.
Vehicle Make : Mercedes
Everyone I spoke with was very nice and helpful.
Mohammad A.
Vehicle Make : Toyota
Good job! The repair was perfect. Wonderful customer service, Adrienne!
Linda A.
Vehicle Make : Toyota
Great job
**** Ho.
Vehicle Make : Honda
I just hope that the receptionist serves a better service. It seems to me she isnt incline to help.
Suneetha B.
Vehicle Make : Toyota
Very good
Huabin H.
Vehicle Make : Toyota
Good service
Stephen B.
Vehicle Make : Jeep
Enjoyed working with Bill. He did a great job keeping me updated on all of the repairs! The repair turned out great!
Thanks!
Kayvan F.
Vehicle Make : Toyota
THE BODY WORK DID NOT FIT CORRECTLY AND TIGHTLY
Harold T.
Vehicle Make : BMW
Staff was very friendly and helpful with constant communication throughout the whole process. Really good experience.
Kathleen L.
Vehicle Make : GMC
Great customer service and communications
Christie W.
Vehicle Make : Nissan
Travis did a great joy communicating the process and kept me up to speed with the progress of the project. He was kind and approachable.
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