Sandra provided exceptional customer service throughout the whole process. She was professional and provided updates almost daily. I couldn't be happier with my decision to go with Cooks Collision. Hopefully I won't be back anytime soon but if something comes up Cooks Collision will be my go to spot.
Awesome communication from your staff
I am very happy with the quality of the repairs to my car.
Sandra Souriya was my contact and she was fantastic every step of the way. She had very clear and prompt communication and was very personal. Thank you for your excellent work!
Well organized, very pleasant interactions and did a great job on my car!
Friendly service with frequent status updates. I was always kept in the loop regarding the progress of my repair and what was being done.
The repairs looked good. Andrea was great to work with.
They did good work.
But a few things are wrong.
My radiator was replaced and a hose that is coming from the motor...is leaking.
My passenger side headlight was unplugged.
My fog lights were not properly put back together and were not functioning.
My hood was also replaced and after opening it to check things out. It wont close.
My rear wheels both were scratched very noticably. They were BRAND new before i left it.
My front bumper lip is installed incorrectly. And as a result may have damged the paint on the new bumper that was also replaced by Cooks.
Will be calling for all to be fixed and or replaced.
If I need to have my car repaired any time, Cooks Collision in Berkeley will be my go to body shop. Thanks to all.
I was always promptly greeted by the receptionist. Andrea explained everything and kept me informed about my vehicle. This was my second experience with Cooks and the excellent customer service was the reason I came back.
Sandra was really great person.
She kept update and took care of my car really well.
She explained everything and answered all of my questions.
My car had fixed much faster than the expected date.
Vehicle Make : Mercedes Benz
Alan was super helpful, informative, and professional. My car looks great. Thank you for a job well done. :)
Professional, friendly, communicative service from Andrea..the Cook’s representative.
one part of the job get missed , there is a long scratch on the driver side never take care of, when i pickit up i was in very rush and i missed, ****-****-xxxx
This is the second time I have used Cooks Collision to
do repairs on my car and I have been completely
satisfied with the work and the service. And would recommend your business to any of my friends in need of repair work to the vehicle. You are a professional company and that is the highest recommendation I can make.
You brought me to work and picked me up! I didn't think businesses ever did that anymore! You made everything so easy. I hope you know how much I appreciate everything you did to make everything so easy. Thank you.
Sandra was extremely helpful with my vehicle. She worked around my schedule and made the process easy. My car was ready in less than a week! I would highly recommend you to friends and family.
You were the most efficient repair company I have ever delt with. Although, I have to admit I have only delt with a few.
Very quick, and the car looks brand new. Thank you very much.
I love COOK`S! They always take great care of me and my family. Great experience!