Maybe just that it take longer than I had thought?
But given that we had a substitutive car from insurance it wasn't a big deal.
They did a great job as usual!!
Very friendly courteous and knowledgeable they made me feel right at home. Have my vehicle one day shorter than expected Thank you possum
Friendly, cut considered and professional service
Vehicle Make : Land Rover
As far as the repairs go my car looks amazing. The gentleman I think his name was Mike called me to let me know my car was going to be delayed due to an issue with a part not coming in fast enough. That was no big deal although inconvenient I was able to make arrangements for the extra days without a vehicle. I was then called again by I think Mike the night before I was supposed to get my car and was told my car would be ready the next morning which was perfect for me to pick it up and was told I would get a call as soon as it was ready we discussed that it would be around 10;30am but he would call me as soon as it was ready so I knew for sure it was ready to go. At 11:30 am I had still not received a call so I called and got a different gentleman I asked if my car was ready and he said oh I thought you already came and got it there was like 4 people looking at it this morning. I said oh ok great. Shortly after I got a call back that my car was actually not ready and that they had forgot about it needing an alignment and les schwabs couldn’t get my car in until the afternoon so it would be ready around 4:00 just in time for them to make their deadline. Well actually the deadline was Friday and it was now Tuesday and then told it would be the morning and now told afternoon so twice I had to rearrange my schedule and plans to accommodate their timeline. I originally did not want my car in the shop at all this week and was very disappointed that I did not get it back in time. But Mike was so friendly so apologetic and so helpful. The other gentleman who made it seem like I was inconveniencing them by calling and asking if my car was done made me feel like I shouldn’t have called. I have had **** other car repaired by possum and had a a wonderful experience so this experience does not deter me from going back. The quality of repair is fantastic and I would still recommend them. Just hope for a little better time line if I ever have to return. I do appreciate their hard work and staying late to try to get my car back to me as fast as they really could.
Appreciate professional customer service, as well as excellent auto body technical service. Communication upfront on estimates, etc was very thorough and updates during repairs very useful. Was very positively impressed by sincere, rapid response to door problem on return visit. Personal communication from both owners/managers very much appreciated. You clearly care about your work and business. Haven't seen this level of good service in years. Proud to be a customer.
My car looks beautiful!! I love that it was ready when we were told it would be and we will always choose to support good local businesses!
This is the second time I’ve had to bring my car in and each time you’ve done a great job
The staff is super friendly. My car was fixed better than the original quality. They also helped me out with a rental car while mine was being repaired
Thanks for the timely repair. Possum is the best.
Everything went as planned and on time. Thanks again
Vehicle Make : Volkswagen
Always great service
Amazing experience, very professional and quick
You took s long time, see you on March 20 to get the bra in front put on. Thanks again
Did good work on my truck
Would like to thank Jim for all of his help and advice throughout the process. The car look like it was never in an accident. Thank you so much!
Thanks for doing a great job and keeping me informed on your progress. If I need any other paint and body work done in the future, I'll turn to you again.
Great job and very quick...
Good job guys. The turn around on the job was excellent thanks again