Vehicle Make : Volkswagen
I had a pleasant and professional experience with all the Caliber employees that helped me. I would especially like to thank Nathan Nunez who explained every step in the process and delivered exceptional and friendly customer service. I will certainly recommend Caliber Santa Barbara to anyone asking about auto and body repair. Ten out of ten!
Vehicle Make : Volkswagen
I was impressed with how beautiful the car looked this afternoon at pick-up. Nathan has been wonderful all through this experience. I am grateful for the timely progress reports and the general care and conscientious treatment I recieved. I will not hesitate to recommend your shop. I am SO HAPPY! Thank you so much!
Vehicle Make : Volkswagen
I was more than satisfied, and won't hesitate to recommend Caliber Collision for any type of auto repair.
Thank you thank you thank you for fixing and taking care of my car! My only recommendation is to check the floor mats, even under the paper that y'all put down. I know it's been rainy (which means mud) and that y'all clean each vehicle; but when I picked up my car, my driver's side floor mat was covered in mud even beneath the paper that y'all put down. It's no major deal, I can get it taken care of the next time I get my car cleaned. Thank you again for taking great care of my car!
My car looks great and the text updates were very helpful.
This is our second repair done with CC and we are very satisfied. Great communication and work.
You guys rock . Nathan and Gina were super cool
And friendly . Thanks
Nathan was great to work with. He was professional and friendly. He was very forthcoming about the repair process and I felt I was in good hands. The repair was done exactly when Nathan estimated It would be. Can't ask for more that that!
My car looks great. Nathan, I appreciate the updates throughout the process. No surprises. All went according to plan
Everyone was pleasant and competent. Thanks for a great job!
It was a tough repair for everyone. Paint looks great. Now it's rolling a couple issues have arisen.
The outside drivers door handle is not working very well. The window does not seal which creates very noticeable air and traffic noise. I have not checked if it leaks yet.
I was hoping to return it for inspection but most likely will not be able to until next week.
I do appreciate Collision insisting on it's integrity.
Great job & customer service--thanks!
He was extremely nice , helpful and professional! Enjoyed working with him.
Gina, Larry, Kenny and the Caliber team did an awesome job in assuring my repair was completed in a timely manner and with quality work, as always. Their commitment to customer service was and always is first class. Thank you!
The repair was quick and easy and did not take much time away from my daily life. My car looks absolutely beautiful, and I am grateful to Caliber Collision for helping me put this accident behind me.
The car looks brand new. I was impressed with the mobile updates ,
And how the technician would call and keep me updated on the progress
Of repairs. The staff was very curtious and aware. Overall, I would rate Calibur
A 10*. They made my life so easy.
I dealt with Nathan for the most part throughout the whole process, with the exception of the paperwork portion at the front desk. He is really great at what he does, very thorough, professional and kind, definitely an asset to the team. Also, the whole process from start to finish took less time than I expected, which is never a bad thing.
Thanks, service was excellent!
Completely satisfied! Will definitely be recommending Calliber Collision to all my friends! You guys were great:)
I was so impressed with all the employees I worked with: Gina, Nathan and Kenny ( he gave me a ride to the shop so I could get my completed car). The timeline was spot on, all my questions were answered, the staff was professional and friendly. When I got my car back it was beautiful. Detailed inside and out. The staff that worked on my car did a perfect job. I'm so happy I had my car repaired at Caliber in Santa Barbara. Thank you all for making this such a positive experience. Well done in every department.
Excellent customer service experience from start to end.
Everything was great and on time. A very smooth and professional process and excellent body work
Great communication and keeping me informed of progress.
Car looked like new
Vehicle Make : Land Rover
You guys were helpful, responsive, and did great work. Thanks for everything!
Calibre is better than all the rest
Nathan who serviced and followed our case was very helpful and professional. We are super happy and impressed with the service received from Caliber Collision. We went To Caliber Collision because the insurance recommended it, but now that we know it, we will certainly be back if we need it. Thank you.
Everything ran well. It was a very fast service and I really appreciate the hard work. Thank you so much I am super satisfied!
Great ongoing communication by everyone. Thank You.
Outstanding service and quality of work. Nathan was great to work with and kept us well informed throughout the process. Thank you!
VERY impressed with the way you conduct business. Thanks to Gina for her patience!
Great communication throughout the whole process and quality work finished on time
Fantastic experience. Your team was great: professional service, quality work, good communication, etc. I hope I don't need your service again, but if I do, I'd feel confident returning.
Nathan Nunez was exceptionally kind in our dealings. The repair was done in a timely manner and looks great. I would certainly recommend you to my friends in need of repairl
So helpful and professional. I am very happy with the service and outcome of my vehicle
Job was done very well. All staff was friendly and helpful. I will definitely refer friends and family here in the future.
You did a great job repairing my truck and right on time with the schedule.
Vehicle Make : Volkswagen
Ethan was amazing!
Larry was good. He explained to me what repairs was done. He also offered to help carry car seat to car. Friendly staff..
Larry did a great job, right on time, car looked great !!!
Vehicle Make : Mini Cooper
Nathan was awesome!
Great customer service! Larry was so friendly, as was everyone I spoke with/interacted with. Everyone went out of their way to help me out!
Super professional, fair and fast. Thank you all!
I want to thank everyone for making the entire experience a pleasant and smooth transaction. I am very pleased with the results and my truck looks beautiful. One thing I really liked is the text messages I received with the updates. I will definitely recommend you to my friends and in the future if I ever need any assistance I will come back to you guys.
Since this was my first accident in 60 years of driving, I have nothing to compare you with (fortunately)! But if I do have another one, I'll bring it to you to fix. Thanks very much.
Car looks great, thanks for the good work!
Larry and his team did a great job, kept me informed along the way and delivered the car well in advance of the target date. the car was also washed, cleaned, and in great shape for me to drive away. way exceeded my expectations! great job!!
Always a pleasure doing business with you. Very customer focused and helpful.
The price doubled more than doubled
The treatment from your employees was excellent - friendly, cooperative, and informative. Thank you again for a job well done.
This the second time i use caliber collision and I'm always so happy and satisfied with them. To start with the customer service is 100% great. Nathan was great helping me. I will definitely keep using you guys...
Super service. Would use again and recommend!!
Excellent service from Caliber from start to finish.
Excellent service representative in Nathan who greeted me, kept me informed
On progress, made sure excellent work was done, even gave me my car back washed and full of gas. He was very efficient, friendly, knowledgeable and nice.
The receptionists who did the paperwork at the front desk were very competent.
AAA's choice for me of Calibur is very much appreciated because it is so close to my home, and they did such nice work repairing the damage I did to my NISSAN Versa, which once again looks like new. Thanks so much to everyone responsible. Sincerely, Carol
Your agent Larry F. was very professional and I really appreciated him helping me thru the insurance process.
The office staff were friendly and courteous. Most of all, the car is flawless again. Whew- thanks Caliber!
Great work. Great communication. Good people.
Excellent, timely, friendly and communicative service. Thanks.
Staff were organized and friendly. The work on the car was completed quickly and looks great.
Excellent service and repair! Nathan and all staff were wonderful. Thank you!!
Very professional and personable. I will recommend to family and friends
Everything was explained very well in the beginning. It was great getting daily updates on the progress of my car. Nathan was great and professional! Thank you!
Very impressed with overall customer service, time to complete the project and high quality performance
Such a professional team! My experience was wonderful, to the finish. I would definitely entrust this shop to my family and friends and my future necessary car body repair.
Nathan was great to work with throughout the process. We very much appreciate the follow-up and keeping us updated every step of the way...from start to finish.
Car looks great! Good communication as to when ready to pick up!
Thanks for your service and expert work.
Yes, very satisfied, Nathan Nunez is excellent, very curteous, effective an accessable. Repair job well done, 2 days ahead of schedule.
I can defenitely recommend Caliber Collision.
Nathan & Co. Did a great job. I've had dealing with many repair shops in SB but this is the best! Highly recommended!
The Bodywork was exceptional and so was Nathan thank you very much
Nathan Nunez was professional and enjoyable to work with. The office staff were terrific, and the work on my Volt was superb. Can't ask for better.
You guys did great job on my truck, thank you
Always first rate service. Thank you!
Great experience, very friendly....will recommend to friends and family
Larry did a great job keeping me up to date and working with me.
Nathan is super great. He provided excellent service.
The entire job on my 2013 Toyota Corolla was outstanding!!! I give an A++ for everything done and the thorough and professional manner it was handled! Will recommend Caliber to others needing bodywork on their vehicles!
I've already written several notes regarding the super service, repair work and friendliness and cooperation of your staff and recommend it highly and have to friends!!! My car and I couldn't be happier!!!
Vehicle Make : Land Rover
Thank you very much for an expert job! Very professional in all regards...
Completely satisfied good job
Another great repair- friendly, competent staff.
Everyone was great the job was done on time and my car looks great. Thanks
Larry in Santa Barbara is awesome!!!! Best service, professional, quick. Loved the staff at Caliber Collision. Thank you!!
Great customer service. I was uneasy about going out of town to fix my vehicle but after speaking with reception to schedule and Larry to order parts, progress of my vehicle and any concerns I would definitely recommend and use their services in the future. Big thank you to the team at caliber my car is looking flawless again!
Expedient and great work done
I am very happy with what you did to fix my car n in the amount of time it took I thank you
Great and friendly team. Was completely satusfied with my experience at Caliber Collision, they kept me informed of every major step taken during my car's repair and kept me on schedule for my return. Thank you again Calliber for the awesome experience and repair of my car greatly appreciated.
They were great! Kept me posted throughout the whole repair! Thank you so much
Customer service was excellent and the job was done on a timely manner. I would recommend you to anybody. Thank you
Excellent customer service !!
Nathan was truly wonderful. I appreciate his can-do attitude. Thank you.
Vehicle Make : Land Rover
Amazing overall experience. Professional, respectful with no pressure. I'd have to say that it was the best automotive experience my wife and I have had.
So pleased that I didn't use Santa Barbara Auto Group Land Rover. They still haven't returned my call.
Will recommend Caliber to all our friends and plan on returning for any other future work.
Many thanks to all your staff.
Bought touch up paint to have the scratch filled on right side back panel of car, as far as I can tell, that was't done.
Very pleased with the services.
I'd like to thanks Nathan for taking good care of my vehicles over the year. I really appreciate his knowledge.
I loved how my car came out!
Repaired car was delivered a day late, adding 50 to rental car & altering my schedule.
Nathan was very helpful with all aspects of the repair.
Everyone at caliber is phenomenal specially Nathan Nunez. He goes above and beyond to make sure the client is happy and satisfied.
My car was damaged whike in repair.
YES, YES, YES!!! I did write earlier commenting that everything was exceptional and that I'll definitely encourage anyone needing that service to contact you.
I already did one and she was very pleased.
I hope not to ever again have need but if it happens, I'll be there. Nathan was terrific!
Thank you! Professional and nicely done.
Nathan...super easy to deal with, reassuring, and car looks great
Caliber Collision does excellent work! Thank you repairing my car!
Vehicle Make : Mini Cooper
Great service and the quality of work was outstanding
Nathan has consistently been the friendliest and most communicative of Caliber managers and I appreciate his kindness and attention to detail
Very impressed with the service. Nathan always kept me informed. Will highly recommend Caliber.
We were very satisfied with the repair and ceasar. The shop was very clean and everyone was professional. However,the shop seems to have taken on too many jobs and stretched too thin. Our car was quoted to be finished and each day another day was added until today Thursday. They said it would be ready at 430 and when arrived it was another hour and then another half hour. They suggested we wait another day. It was already 10 days workout our car. This was the only complaint not being consistent with time frames.
Nathan was very helpful and I really appreciated that.
Overall a good experience!
Everything was made very easy and the repair was very fast! Thank you!!
Everyone was very nice and made the experience much easier then I had expected!
Great customer service , Excellent job done .
I don't often bother with these after service surveys but I thought it was warranted here. Nathan is just good at his jub. As frustrating as it is to get your car hit he made this part of the experience so much better that any prior experience at any other shop. Keep up the good work.
Your business is topnotch!!! You kept us informed on a regular basis by email and the finished work was beautiful. I would highly recommend Caliber Collision to anyone!
Cesar did a great job handling communications
Nathan was so kind and I appreciate the time he took to explain everything to me!
I liked the convenience of the text updates
Very responsive and timely. Would definitely recommend
Everyone that helped me was very friendly.
My car looked and felt like it was brand-new it was an amazing job! Thank you!
Great customer service. I felt so taken care of and in such good hands. Excellent staff on the phone, in person and over email. Thank you so much for taking care of my car!
You were a pleasure to deal with. I liked getting updates by text and i liked that you kept to the schedule. My car looks great
Wonderful. It was my misfortune that I needed Caliber Collision not once but 3 times in 2015. Each and every time the staff was kind, helpful & caring. Nathan was awesome my last experience there was all cash pay and he did everything he could to keep costs down for me and called me to personally let me how things were going throughout my car's stay with them (1 mo). Caliber Collision has made my bad experience easier to deal with. I am grateful that there are still companies that hold customer service at such a high priority. BIG THANK YOU TO ALL OF YOU. Sincerely, I. ****
This is the fourth time I have had scratches repaired. Each time the experience has been flawless from beginning to end. Excellent work, excellent service. Thank you.
Professional, clear communication, friendly, quick
Excellent customer service. Professional and courtious.
My experience with Caliber was brilliant! I really appreciated hearing how the repairs on my car were coming along each day. My car IS happy!
And everyone I met at Caliber was so personable and considerate. XO
Great customer service and quality work.
You do a great job. Good communication. Totally trust you...you've helped us with 3 cars. Yikes!!
We kept receiving texts that our car was on schedule and so we made Thanksgiving travel plans around that and even vfollowed up with a phone call. However the car was not ready and this caused extended problems with a work schedule. On the Friday the car was supposed to be ready Caliber volunteered a rental car and said we would hear back and we never did and Caliber was closed the next day for thanksgiving Saturday. No one answered the phone and the office was locked. We did not get clarification until Monday morning. This was simply bad communication and I think a lack of follow up to make sure the rental car people had contacted us. We did not know what rental company Caliber was going to use or if they simply had a loaner vehicle. So we were in the dark.
Robert did a great job of keeping me informed. Excellent customer service!
Nathan is a wonderful communicator. I'm very happy with the work and your service.
Very easy to deal with in all aspects. Cesar was very helpful.
All of the stuff are friendly & professional.
Caesar was very nice and responsive.
It was all handled very professionally. Staff very courteous
I ready like there serves this is the secan time working in my car I have been very happy with the work
Good repair and car delivered on time.
The neons in my car no longer work, my assumption is the part you removed for the mirror that needed to be repaired was connected to the same wire the neons were on. It's most likely a real easy fix. The time frame was the other issue I would say that limits me from saying 100% satisfactory, that being said your shop gave me a rental car for 3 days when my own insurance company didn't. It was really helpful and I do appreciate it. Your staff was professional the entire time
Everyone was so helpful
Professional and accommodating
Very good communication.Professional,polite,very pleased with all aspects of the repair
Vehicle Make : Volkswagen
You all were so awesome. Everyone I spoke with was so, so friendly and helpful. Kenny and Nathan were so professional and helpful. And I can't forget Leo who drove me and my baby (and waited with us) to Enterprise! Amazing! I can't get over how great my experience was with you all. Thank you!
Vehicle Make : Volkswagen
Nathan was so responsive and very helpful on all levels. Thank you
Vehicle Make : Volkswagen
It all seems so expertise at your work I have nothing to comment on your work because you're so good
Great Job. Employees were attentive, and didn't make me feel like I was inconveniencing them.
Very professional,pleasant,and quick responses. Thank you. Pete .y
Nathan Nunez is terrific as is the entire crew. 100% Satisfied.
Nathan was professional, kind, and competent. I would recommend this repair shop to anyone!
"Complete" is "complete"
What more can I say ?
Thank you for the outstanding work done on my car! The expectations I had far exceeded your work, thank you! Also, thank you the I ndoor and outdoor car cleaning! It's truly a pleasure to have my car back.
My car looks so much better than when I first brought it in to Caliber Collision. My car looks and smells brand new! Thank you for all of your hard work to repair my car and to go above and beyond to make my car look better than ever!
Great service and very friendly team, quality work, my car looks like new.
Always pleasure working with this company car looks great and drives great too
Joe was extraordinary from beginning to end. He explained how the repairs would take place and treated me with care and concern. He made sure my car looked beautiful. As a result I will definitely recommend caliber collision to others and I had a completely positive experience.
Cesar was great! The insurance company was very difficult to work with and he wevr out of his way to help which was greatly appreciated.
Thanks, I was very impressed with your shop and how you keep your customer informed
Great service and personell
Being from out of town and new to the area this place took care of me and all my needs with frequent updates on my car. Couldn't have asked for better customer service
Performed as promised. Looks good
All very smooth. Everyone extremely courteous and friendly.
Super Customer Service. I can't say enough good things. Way to go!! I love the emails and text messages. The weekly phone calls with updates are really a nice touch. Everyone in the office and in the 'yard' is just fantastic, they work together.
I LOVE your tag line . . .
Took a little longer than I expected...
Very professional in the Santa Barbara office and friendly and nice and awesome. My car looks fabilous
The staff was very professional and friendly throughout the entire process.
Seriously the best experience with a body shop I have had.
I was extremely happy and pleased with the service at Caliber! I worked with Nathan and he was superior and far exceeded any customer service wishes I had. I wish everyone working with the public was this kind, professional, efficient, .did I say Kind? .he's a great representative to your company.
I have already emailed Rachael at AAA telling her how pleased I was with Nathan and Caliber and highly recommend!
From my experience and perspective as a customer, Caliber Collision is the best run business that I have ever seen. Nate, who was assigned to my repair, the receptionist, the young body shop craftsman in training who drove me back to my office, and even whoever was sending me text updates were all exceptional. They seem to enjoy there work and told me they like coming to work each day. That is a testament to your organization. And, oh yeah, the car repair was perfect.
The staff at Caliber Collision kept us informed by phone and text on the progress of our repairs. They did an excellent job, so much so that we are hoping to bring them another vehicle to work on. I would must definitely recommend the firm to others. They were just great! Way to do business!!
I just picked up my car but it looks great will let you know how it works when I go on my trip soon. she looks great and I even got her home early thank you all for a job well done
Excellent customer service: good communication every step of the way information updates, prompt repair. You really cared about my truck being repaired to my schedule.
Team always helpful with call and keeping me informed with progress of repair
Car looks amazing!! Nathan was awesome in walking me through the process. I had a great experience.