Mario was very helpful and answered all my questions. Hayk and Naira were friendly and professional. Naira remembered my sons! That personal touch makes a difference. And, of course, my car looks great.
Caliber went above and beyond in their repair job. I am super happy with the work they performed.
Robert took very good care of me and my car repairs. I received helpful text messages while they worked on my car. They noticed the car rental rep was taking a long time to pick me up so they drove me to the rental shop. Easy in and out, everything delivered just as promised. Would recommend this shop to family and friends.
Excellent service, I appreciate all efforts and professionalism by service advisor Arthur Martiryan. Thanks.
All we can say is that we were extremelly satisfied with the quality of work done in a less of time expected!! The manager (Hayk) along with Mario went the extra mile to make sure everything was perfect. I believe that all the employees there work very hard and do an outstanding job.
Robert & team were awesome.
Totally satisfied and would recommend them to anyone.
The level of customer service and attention to detail Arthur provided went above and beyond my expectations. My car was ready before the promised due date. And the numerous phone calls I received by Arthur to keep me updated was something I've never experienced before. Thank you Arthur and your team for a job well done. I will be recommending this place to my friends and family. Thank you again!
Robert was always in communication with me and quickly resolved all of my issues!
Professional work. Exceeded my expectations.
well done.highly recommend hayk very good counselor and agent.
Everyone was very friendly and professional. I appreciate that my car was done in a very timely manner.
Great job. A+ service 10 out of 10 quality.
Everyone was so friendly and nice and helpful. Great at keeping me up to date with what was going on. Thank you so much!
Vehicle Make : Volkswagen
Great Job! I really appreciated Mario and Anaida's hard work and attention to detail. I will absolutely come back. Thanks for the excellent service.
Arthur was amazing, and on top of everything! I was very pleased with the service, and would refer my family and friends as well! Thanks to AAA for referring me to them.
I really liked the customer service I receive when dropping off my car as well as picking it up. The text messages providing an update on the repairs was a nice touch. The repairs done on my vehicle were great. You cannot tell where the repairs were done. Even my husband really like the quality of work that was performed on our vehicle. Thank you Caliber for making my car look like new again. Thank you Mario!
Arthur was outstanding. He went way beyond to make sure I was satisfied. I also appreciated him personally calling to give me updates on my car. He is very professional and thorough when assisting a customer. I have only positive comments about Arthur. He's the BEST!!
The service was great and very easy from the first moment to the last.
The service was very professional and I was kept informed of the progress all the way through.
Finally, it was completed two days early!
Thanks for the great serevive!
Awesome job and communication
No hassle. Fast and quick w attention to detail. No headaches. Thank you!
You wete friendly and professional you gave me a date when my car woud be available and you met the deadline. I'm very thankful, my car looks like new!
Great staff- very attentive - work done as promised.
Robert took care of it all!
This was my first ever accident and I have been driving since 1969. I have worked for a State Farm agent since 1988 so I have always been in the opposite position of claims. I got a better understanding of the claim experience. I received excellent service and the job was excellent too. I would recommend Caliber to anyone. I have personal experience now and very happy with the experience. Never a complaint from my policyholders either. Thank you keep up the good job. Shout out to Robert **** in the Burbank Shop, really nice and helpful.
The best repair shop I have ever used. Time and time again they go above and beyond! Thank you so much, I couldn't be more satisfied.
thank you robert for always being so helpful!
Arthur at the Burbank/Lake St location was the best! Honest, knowledgeable and super helpful...he even had my car ready two days earlier than expected!
Everyone was friendly and professional. They made the experience very easy. Thank you.
Hayk provided exceptional service as he was very professional and knowledgeable. He truly strives for costumer satisfaction, and it shows every step of the way.
Car looks awesome! Like new!
I'am truly happy with your service. Robert was very nice and professional. I will definitely recommend caliber collision.
My car looks better than it did before the crash!
Robert was so great to work with. Very smooth and painless all around
Vehicle Make : Mitsubishi
Arthur was great and returned my car earlier than planned. He provided excellent service!
Everything was completed before the estimated date and it looks great!
Arthur was extremely thorough with my car and did a solid job!
I couldn't be any more pleased with my experience with Caliber. Thank you all so much.
Perfect job. Completed early. 'King' Arthur was very cordial and professional.
Hayk and team did an amazing job! Best customer service: friendly, understanding, on time, everything under control, clear communication & follow-up, great results!
everything looks great, delivered on time! thanks
They did a great job and completed the repairs quicker than anticipated. Awesome service!
I'm very happy with the repairs. I'm recommending all my friends and family go there for repairs!
The car looks like it was never damaged, the final bill was exactly as quoted, and the car was finished a day earlier than promised. This made the task of dealing with a car accident a little less painful. Robert was helpful every step of the way, including getting me in and out quickly at drop-off and pick-up. I will definitely recommend Caliber Collision to my friends and colleagues. Thank you again for the great work.
Completed ahead of schedule. Washed and cleaned inside and outside of car. Very professional!
Job was completed on time as promised. They even found me some cost saving by reusing a part that was still good - appreciate that! Regards Albert
My car is looking perfect! The job done was very well done, and they went a extra mile and clean it inside and out! Thank you Caliber Collision!
Friendly and great people. Fast and easy
You were very accommodating...I needed my car before traveling to TX with my 96 year old father-in-law...you allowed me to drop it off the day before I left...one month after my accident and repairs were made while I was out of state ... add kept it an extra day so my daughter could pick it up for me. Thank you. She tells me it looks like new. I have yet to see it, except from a picture...Thank you. Angela
Very professional & friendly
Arthur did an awesome job in every aspect.
Job finished early and well. Thanks Robert ****!
Robert was friendly, extremely informative explains the repairs, process and timing
Fantastic! Car looked brand new!
Excellent repair work and first rate service advisors.
Thrilled that the repair was done faster than estimated. Thank you!!! :)
The staff are caring & efficient. I have always taken my car there since 2010.
My car was very satisfactorily repaired. Arthur took wonderful care of me.
His communication with me was superb. I was in New York & he kept me updated almost daily. Upon return I was handed my car beautifully repaired.
I will always take my car ( God willing the need will not arise) to the shop on Lake in Burbank. Arthur needs a big "on the spot" recognition for excellent
Customer Service. Irene Paul.
Robert handled my case in an expedited manner and took care of my car completely. I called my insurance agency and literally booked an appointment to be seen by caliber collision that same day. He helped me transfer all my stuff to and from the rental car and even tried to accommodate my return from the car rental place. The car looks new and the employees are kind. Thanks Robert!
Robert was excellent and helped out with all aspects of my car repair.
Hayk and the friendly staff did a very efficient and courteous job. Thank you!
Arthur is the best Auto Body sales person I have ever dealt with. I hope I never need your services again, but if I do I will return to see Arthur.
I sent a e.mail you my staff on how impressed I was with the entire process. Lake Street Staff & product produced was great.
Robert was awesome and easy to work with. He kept me informed, for which I am appreciative.
Thank you Hyke you were so amazing and so helpful. I have used you guys in the past and have always had a great experience. Your customer service is outstanding! Thank you so much .
The customer service provided by Mario and Hayk at the Burbank shop was excellent, the daily status updates were also informative and the work quality was excellent.
everybody was professional and courtiouse.
The service was great! I love how my car looks and the way they sent me updates about the repair progress :)
Robert **** was excellent to work with.
Robert was very professional and always helpful whenever I had a question.
The entire experience was excellent from start to finish.
Quick and efficient and did a great job! Arthur did a great job of keeping me posted on status of the work and actually completed ahead of schedule.
Definitely recommend them!
Happy Birthday Robert Gonzalez thank you for taking care of me.
My car looks as good as new.
And thank you for having Enterprise take care of me and giving me.
Everything went smoothly, fast and easy. My daughter and I were very glad Caliber Collision was able to fit her car in their schedule on the same day of the inspection because school starts just around the corner. Thank you Mario, body repairman and staff. Thank you all for a job well done. I hope to never have to see you guys again ;-)
Vehicle Make : Volkswagen
Windshield fluid reversed -- had to take it to another Caliber to fix since I'm not in LA.
Thank you for getting my car back to me in a timely fashion.
Excellent, fast, efficient service.
I would highly recommend you to anyone,
and cleaning my car before returning it was
like icing on the cake. Thank you!
Robert at the caliber collision in Burbank on Lake St was honestly the most helpful and straightforward person I had the pleasure of dealing with. He made everything convenient and completely turned my car around. Much appreciated!
Great job and service. Thank you
I love this Calliber collision!!!! They did a fantastic job on my grandmas car and when I needed to take my car I knew that this was the only one I wanted to take my car to. Robert and the staff are just plain AWESOME!
Everything was done on time and looked great, thanks
Arthur responded to all my needs. Good job
Great employees. The only thing I was disappointed in was that I had a tiny ding and it was going to be over 600, almost the same price the insurance company got billed for a lot more work!
Caliber collision is excellent I wouldn't go anywhere else .
By far the best customer service I have received in a long time. From the moment I walked in I was greeted with a smile from Jennifer at the front desk. Hayk assisted me throughout the entire process. Very professional and caring. He explained everything in detail and made this experience very pleasant and seamless. Thank you! I will highly recommend this place to friends and family.
Everything was fast and smooth. Text updates were great but could have been a bit more frequent, especially with updates leading into the weekend.
The work was top quality and excellent. I am very pleased with the results and the progress updates were very helpful. Thank you for going the extra mile for your customers. I would like to say I would do further business with you, but I hope that's not the case!!!! But if I or anyone else I know ever needs body repairs, I know exactly where to go.
Robert ****, who handled my claim, was extremely friendly & helpful! The text message updates were very useful, too. And the body work looks great - just like new! I would definitely bring my car back to Caliber again for any future repairs & recommend it to family & friends.
Car looks better then when I bought it. Thank you
Arthur Martiryan was excellent, again excellent, with customer service & satisfaction. He deserves a promotion. The paint matched well & they vacuumed my car, washed it, & armoralled my tires. They had my car ready earlier than expected & always kept me updated. They made me forget about the trauma of my car accident. Please let Arthur know how much I appreciated his sensitivity regarding my car situation. He also explained things well in terminologies I understood. He is why Yelp gives Caliber Collision Center 5 stars on Lake in Burbank. Thank you Caliber for having the best working for you.
Robert was extremely helpful throughout the process. Made an inconvenient situation very stress-free and smooth. Every thing was done in the time frame stated and I'm very happy with the results. Thank you
I appreciate how Arthur went above and beyond to fix my car and deliver it in like new condition
first class all the way, we are very happy
Robert was great and very very nice!
You guys were awesome! Very organized and easy experience. Will recommend to all.
I am very pleased with the work, and the process was smooth and accommodating. My service coordinator, Hayk, was understanding and helpful. I'll recommend Caliber to friends.
My car was repaired good as new. Very happy with the workmanship. Customer service was excellent especially from Arthur Martiryan who went above and beyond.
It was a very smooth and easy promise. It was also nice to see that Robert always recognized me.
Thank you for doing such an amazing job on th sent that was given to my car. It looks brand new because you guys replaced my trunk and bumper
Robert made this experience seamless. I'm super pleased with the work done on my Altima! Thank you to Caliber and Robert for taking care of me!
I had the best service advisor ever!!! Mario Bakker thank you so much for all your help with my car!!! Your the best
I loved every step of the process. Hayk was very friendly when we met, his communication was excellent. I was aware of how things were going at very point. And, the most important part, the repairs were done extremely well. I will be recommending Caliber to others.
Vehicle Make : Volkswagen
A special thank you to Mario for helping us get our Volkswagen repaired. This was our 2nd time going to Caliber Collision for repairs and we were satisfied both times. Quick service and friendly workers..Thanks guys!
I am really happy about the work performed on my car. Robert was an excellent representative. Very attentive and easy to deal with.
Robert **** in Burbank is the person I worked with, and he was FANTASTIC. I can't say enough good things about the excellent service he provided. He was friendly, efficient, honest, helpful and overall exceeded my expectations. The work that was done on my car was wonderful, and I am very pleased with my experience here. I will recommend Caliber and Robert to everyone. Thank you!
Art was amazing! He helped me through every step of the process. I've never had better service... Really!
Thank you for making this a great experience.
Robert Was absolutely amazing! Robert went above and beyond. My car looks so WONDERFUL!! ???????????? everyone in the office was very sweet and pleasant. Thank you sooooo much...
Awesome job to the team for turning my car around in just 3 days. Very nice work and car was washed and looking great upon pick up
Everyone that helped me on the phone, in person or through email were very professional. Everyone that I dealt with was knowledgable and made it easy to get my car fixed.
Robert **** took care of everything. Very professional. I[m very pleased.
Arthur was very professional. He kept me informed through every step of the repair process. And, most importantly, he delivered my car to me on time as promised.
Job well done!
People are super and loved all the updates. They did a fantastic job and looks like nothing happened to my car in the accident. Thank you!
See my response to your previous inquiry.
The staff person was very professional and service to the truck was performed in a reasonable amount of town with excellent workmanship.
Repairs appear to be well done. Arthur was very kind & kept me informed with regular updates.
The customer service I received from Robert was amazing he stayed in contact with me to make sure I was well updated. He was also very good at addressing all my concerns and made sure I was fully satisfied. He truly made my experience easy in such a stressfull time.
Great service. My 2nd time using Calliber.
The car looks great! Thanks for a job well done.
FYI, I realized the next day Hertz charged me more for gas than was my understanding of what they represented when I returned the car.
Robert was professional and so helpful and gave great customer service.
The repair is amazing and beautiful! Clearly very skilled and conscientious people working at Caliber. Job was completed in very good time, and i felt i received very good attention. Front desk and phone people were polite and helpful. My car is somewhat unique and so being able to keep original parts because of good body work and paint was so important to me. Caliber really came through, i'd give my highest recommendation to a friend. Robert Gonzalez is an excellent representative, obviously very knowledgeable and passionate about doing high quality and artistic work. This was my very first insurance claim after decades of driving, and i am very glad (and relieved) for this experience with professionals. My car is beautiful again! Thank you to Caliber and State farm and Robert.
Did take longer than expected to get the written estimate
My car looks like new. The service was outstanding.
Very courteous staff. Very helpful and accommodating. And the vehicle was done early. Thank you!
The staff were very helpful and polite, and it was nice to get text updates to let me know how things were progressing.
We were treated very professionally by the staff. Robert **** was very patient with grandma. We were kept informed through out the time it took to repair our car.
Robert did an amazing job, wonderful customer service, excellent work, very happy. I will continue to use calibur as I have for over 7 years so far. Thank you!
Great customer service (professional, informative, friendly), quality repairs, timely
Arthur did a outstanding job, he was very professional & thorough. I was very satisfied with quality of work at Caiber Collision. I'd highly recommend them.
Excellent job.thanks to hayk.
Art who helped me through the process went above and beyond to make the process as easy as it could be. I was lucky to have him helping me.
Caliber excels when it comes to customer care. True professionals and the quality of workmanship speaks for itself. Never the need to check the progress of your repair. Always kept me informed. Thank you !!!
Robert **** was the individual concerning the repair of my RAV4. He was up-front with me at all times and delivered my repaired car exactly on schedule.I was very well pleased with his handling this matter. On a rating of 1 to 10, I give him a 10.
I really like the text updates. People are nice and friendly.
We enjoyed and appreciated the daily and witty updates. We didn't have to call and check on the progress. Thank you so much.
Mario was great to work with. Always pleased dealing with caiber.
Hike was very helpful and kept a constant flow of communication. My car never looked better! The work was impeccable and I would refer anyone I know to this location for any body work. Thank you all very much.
Caliber did a great job with my car. I was surprised with the extra service of a car wash, vacuuming and buffing of my headlights. It was very much appreciated.
I also liked receiving the text messages on the status of my car. Very professional and nice staff.
Fast, high quality, professional service!
Robert was my service tech, he went above and beyond to make sure everything was perfect on my vehicle especially because my truck was brand-new when the accident occurred. I have had caliber collision repair other vehicles of mine in the past and the service as always was exceptional.
Employees are professional and car was ready within 5 days.
Hayk was incredibly helpful during this entire process and he even had my car finished a day earlier than estimated.
Robert was professional and very helpful in the process of getting our car repaired and back to us in a timely manner. Thank you Robert!
One small detail to Caliber- I've had my car repaired at other places in the past, and as an added bonus, they've returned my car washed and vacuumed. Caliber washed our van on the outside but didn't vacuum the inside. Not a big deal, but it would have been a nice and much noticed and appreciated customer service touch. Food for thought.
I'm very happy with the service! Mario was wonderful and kept me informed thoughout the entire process. Thank you!
Everything was excellent! I appreciated the updates, and my car was ready much earlier than expected.
It looks perfect and Theresa Wiseman thought that it looked as if brand new.
Another great job
Robert did a great job taking care of all the details.
You fixed our car. Thank You. -- Peter
Service was great! Hyke (I may have missed his name) was great, he kept me informed and my car turned out great! I will definitely recommend caliber to everyone. They left my car as good as new!
Robert help me with all my questions and needs so he was very good. Keep up the good work.
During a stressful time in my life, dealing with Hayk Kuyumdzhyan made my situation a lot better. Hayk was very professional, courteous, and knowledgeable. He explained all the repairs to me so I would understand the process. He answered all my questions and was easy to work with. He provides excellent customer service and I would recommend anyone needing vehicle repairs to Hayk.
Very good service and fast! Will highly recommend to my friends!
Robert **** was awesome! He kept me in the loop and made me feel welcomed! My car also came out great, can't even tell I was rear ended
I will have to return my vehicle the body man forgot to do the small scratch marks in the lower rear section of my vehicle. I didn't notice the area until I arrived home. I am not up set . I like the body work in the front of my vehicle. Please let me know when to return my car it's a small area and I don't think it would take a long time to adjust. Thank you for your professional action in letting me know how long my job would take.
Vehicle Make : Volkswagen
Thank you Caliber Collision, I'm very satisfied with you're exceptional work and service..
Everyone was very nice and answered all of my questions without hesitation. The repair we quicker than expected which was a bonus!
Very pleasant experience. Good customer service!
Robert was great and car looks good as new. Thanks!
The office staff was always polite, courteous, followup and efficient...The Service Advisor Hayk Kuyumdzhyan was a true Professional- he explain everything in details, efficient and his follow up was excellent...to start to the finish. I will always recommend Caliber Collision to friends and family members...Thangs again.
I am impressed with the service and care I received from my service person Hayk and the office staff. The job was performed ahead of schedule and I feel the quality of the work is excellent. I will recommend this to anyone. Greg
Hayk helped me out and he was very professional. My car looks great!
I was impressed with how fast and how easy it all was. Both dropping off and picking up, I was there less than 5 minutes each. Rental car was brought to me and picked up conveniently. And the work on the car was beautiful. I even got it back a day early and with a much needed car wash. Thank you Hayk and Yuri.
Robert and Arthur are great customer service reps. Thank you.
Vehicle Make : Volkswagen
I had a wonderful experience w Caliber. Robert went above and beyond to make sure my needs were met. This was a very smooth process and my car looks amazing. brand new like nothing happened. I will definitely spread the word about Caliber.
Amazing job and it was finished two days early which never happens! You guys rock.
I went in for body work, i came out with suspension issues and an out of alignment car. Plys the bottom piece under my car wasn't attached completely.
Robert provided excellent customer service. I appreciated that he kept me updated along the way and even assisted with arranging my car rental. My car is in excellent condition. Robert provided such a good experience he helped ease my stress and made the process so simple for me. Thank You
Excellent job , Hayk was very friendly and communicated every step of the way , overall the shop has excellent servise and the repairs of my car surpassed my expectations and we definitely will be recomending the shop to friends and family members .
Robert was pleasant and professional.
Thank you. Fast and friendly
Robert was great, very professional and very detailed about the process, drop off, rental car and even got my car back ahead of schedule.
Thank you for bringing it in under budget. Robert was very friendly and made sure everything went smoothly.
The staff at caliber collision has always been friendly and professional and helpful to me during a difficult time. Thanks again to Hyke and all the wonderful staff for taking such good care of me, it is very appreciated as always!
Your people were all friendly and accommodating. I appreciated the text updates.
Great customer service! Robert was great in keeping me up-to-date with the status of my car.
This is the first time I have taken my car to Caliber Collision after State Farm recommended them. Leaving my car anywhere for an extended period of time is always highly stressful for me, and I am SO happy I didn't go somewhere else. I called before I brought my car in and was told I could drop it off anytime. When I got there later that day though, I was told by Robert that they didn't have room for my car at the time and he asked if I could bring it in a few days later. After letting him know that I was leaving out of town for a week, he did me a huge favor and took my car in anyway.
My car had been keyed on both sides all the way from the front side panels to the back side panels. I also had tons of deep scratches on the back bumper. He advised that he wouldn't be able apply new paint to one of the sides because I also had a minor dent on my door that I hadn't noticed... if that wasn't fixed beforehand, the dent would become visible and look terrible. I was so thankful that he told me about this before starting the work that the insurance company had approved so I could make a decision to have the dent fixed beforehand.
I got text updates letting me know the progress of the work, constantly saying that my car would be ready on the 12th. On the 9th, Robert called me and told me my car was ready to pick up. When I saw my finished car, it was gorgeous. He even repaired the deep scratches on my front bumper, cleaned my headlights, cleaned the inside of my car, and washed the outside. It looks and smells like a brand new car and I could not be happier. I have to admit I got a little emotional after seeing my car, and asked Robert if I could hug him before I left.
Hopefully I won't need any further work done in the future, but if I ever do, I will definitely go back to Robert at Caliber. His level of service was incredible and so much more than I would expect from any body shop. It's obvious that he cares about his customers and wants them to be happy with the work Caliber does. He and his team have definitely earned my trust.
Caliber Collision in Burbank did any excellent job on my car, my back bumper was dented, it looks brand new now, they did the paperwork with the insurane fast. They texted me to update me on the status of the job.