From the moment I made the call to make an appointment for my car, to all the service people I dealt with were fantastic... especially Robert or Richard. I don't remember his name exactly, but he was extremely helpful friendly and a pleasure to work with! Everything was on time and exactly as they said it would be and I would highly recommend this place to all my family and friends.
im completely satisfied with the repair of my car.
and customer service of your staff begin in with the service advisor Mario he was great!!
thank you so much!
Robert was very professional and kept me posted on all the details of my vehicle.
Robert **** did a great job in taking care of my vehicle. I will definitely recommend him to my clients.
Mario Bakker was a complete professional and a pleasure to work with. I was confident that Caliber Collision would do an excellent job and they totally exceeded my expectations.
Amazing experience and Robert was great! He helped me so much and was on time with everything.
Just want to say thanks to Robert and the team at caliber for making my Lexus look the way it should. Did an AWESOME job and I would definitely recommend this place to all my family and friends. Thanks again guys!! ????????????
Being that my car is made of fiberglass, they weren't sure if they could accommodate but, they smoothed the glass to perfection. VETTE OWNERS BRING YOUR CARS TO CALIBER IN BURBANK@@@
They will do the job
Thank you so much for having my car ready on time and for the good service you have , it was a pleasure doing business with Caliber collision ..
Thank you for repairing my vehicle in a jiffy! I am very please with the final results.
Friendly service. Excellent work
we are real happy with Caliber and specially the best guy they got is Hayk ???? We had always used their service with other repairs. Calivered not only delivers a great job but also a smooth and kind service. Thank you for all your help and the punctuality!!! You guys rock.
Vanessa & Roberto Santana
Robert was great! Up front and professional. Would definitely recommend this place to anyone looking for a reliable auto body shop.
They did their great job, and they wash my truck! Great job.
Loved the communication and the ease of my repair, from arranging the rental to the text updates.
You guys were absolutely amazing. The whole process from start to finish was great and painless. Car looks great as expected, but what really impressed me and had me floored was the customer service and professionalism, you guys absolutely nailed it.
Overall experience was phenomenal!! I'm so impressed with the quality of service and the quality of work. Thank you Caliber Collision and specially for Hyke! Great job and I highly recommend them to anyone who's looking for a body shop.
Vehicle Make : Mini Cooper
No complaints. I'm really happy with the constant customer service!
Vehicle Make : Volkswagen
Robert was great. He answered all of my many questions and repaired my car quickly. When I picked up my car I was pleasantly surprised that it was even dusted, vacuumed and spotless. Excellent service.
Had a great experience with Caliber Collision. Arthur was great - helpful, proactive and friendly. I'd highly recommend Caliber Collision to others! Thanks so much!
Its a very good experience, was able to get updates of my vehicle every week and the repairs were done much earlier than the expected date. I am 100% satisfied.
Great customer service. They waited for me tonight even though I was so late! And they kept my rental for me! So nice and helpful.
They were great and on time!
They did a great job with my car and I felt taken care of.
I found Robert to be very personable. Loved my experience with Caliber. It was great getting text updates and never having to worry/wonder when my car would be ready.
Everyone was extremely nice and the work on my car looks fantastic. I've already recommended you to someone. Thank you!
They were very professional and courteous. I would highly recommend them
Arthur, my service rep, was fantastic!
i was pleasantly surprised at the quickness of the repair. Great job team!
Your company was very professional and kept us up to date at all times and even completed the car before it was due to be completed. Mario was very helpful and professional.
I had an amazing experience!! Raul was outstanding , my car was done sooner than expected and it looked brand new. They fixed dents that weren't even part of the accident!!!
It felt as is if I never got into this accident. Arthur and the team made this process as easy as possible and the end result was excellent. If I ever get into another accident (I hope I don't) or if anyone I know gets into one, I'll make sure to refer to this team once again. Thanks guys!
Awesome job, very fast, very organized! I was pleased that you were able to find a way to save me money on my repairs.
Your facility went above and beyond any expectations I had. I will recommend you to everyone I encounter and I want to thank Arthur for being such an amazing person to work with.
They were great! Great communication around my car and they got it done 2 days early!!! Thanks!!
Thank you so much to Robert and the team that repaired my car perfectly! I feel safe and secure knowing that I'll be in good hands if I ever need another auto repair again.
Best experience. Professional and so helpful. Car looks great. Will definitely recommend to everyone. Thanks for everything!
Robert and Sarah were both a great help, very communicative and kind. Thank them please for superior service!
I received excellent service and quality repairs that my 10 year old car looks like a brand new car. They kept me informed of the progress of repairing and delivered before the estimated date. My consultant, Hyak, gave me excellent service and advice. The staff is also professional and efficient
Very happy. Thanks for the great work.
This is my third time at Calliber of Burbank and once again, I am satisfied with the professionalism by ALL employees. My car is exceptionally PERFECT AGAIN! the facility of the location is very inviting, clean, and comfortable.
My best experience there was working with Robert who was the employee that has been with me through my last three experiences. Robert was very helpful and extremely empathetic to my experiences! He was in constant communication with me regarding the progress of my car. No doubt, Robert will always be my go to guy for fixing up my car or other friends and family! Thank you!!!
Great communication which I greatly appreciated.
Great work. Great customer service. Thank you.
I only go to the one in Burbank off of lake street. They are very nice and do a great job.
Very excited!! Great job!!!
Everything went accordingly with care and professionalism. I was very satsfied.
Vehicle Make : Volkswagen
Robert Gonzalez was amazing. He handled the repair process extremely well, listened to my requests, and made sure my car was repaired to the highest level of excellence. Thanks again!
I would highly recommend caliber collision they did a great job on my car and I am very pleased with the work it looks like a brand new car
Great across the board!!!
Arthur was extremely helpful and patient with me. He showed a genuine care for me as a customer after having been in an accident. Although my cars damages were a total loss he still made the process very easy for me.
Communication was great. Robert helped me get back up and running as quick as possible.
This place is AMAZING! Hayk Kuyumdzhyan and his team finished way ahead of schedule, provided regular text updates and made my car look like NEW. I couldn't be more pleased. They made a bad situation so much better. I will definitely recommend to my friends. Thank you again - so much!!!!
Robert was great! Attentive and informative. Car looks awesome.
Excellent service as always!
Great work, fantastic service!
Pleasant staff and good quick service.
Thanks for fixing my car so well.
Caliber and their employees are a model for client communication.
I had dealings with Arthur as my service rep and he was fantastic. If
other companies realized the value of customer communication like Caliber
they would triple their customers.
And besides all the communication they did spectacular work on the body
of my vehicle, looks brand new.
I was assured and felt comfortable through each part of the process. My collision agent, Hayk, was very thorough and informative. His cooperation and guidance was highly regarded.
Great service, quick turn around rate. I recommendend this place to anyone.
Robert was wonderful to work with and so kind. Thanks for the great experience!
Excellent service. Thank you for taking care of my car in a timely manner
I'm really happy that my car was repaired way ahead of schedule.
Mario Bakker was great with providing customer service and satisfaction to making my car look good as new. Not only was my car repaired but it was also cleaned and detailed from the inside and out. Love it!
This is my second time I've preferred to go to Caliber Collision and I'm always impressed by the excellent work that they do.
Thank you so much!
I'm so happy with the great great work done to my car by Caliber Collision, they went above and beyond to make my car look like brand new.
I recommend Caliber Collision to who is insterst of geting their car fix and be happy as I I'm.
Very satisfied. My repairs were flawless and completed on time. Robert was very professional and helpful.
My experience with Caliber Collision was great! Very professional, knowledgeable, trustworthy, and quick turnaround. My service advisor, Mario Bakker was great too! Always returned my emails, followed up with me and even stayed after hours to make sure I was able to pick up my car the day it was ready despite being the shop already being closed. Thank you Caliber Collision!
Arthur Martiryan was of great help once again. I returned to Caliber Collision Lake St. for my vehicle that was insured by a company other than State Farm. I was still taken care of regardless of my insurance company! Given the possible hiccups of the completion of my vehicle in a timely manner, Mr. Martiryan was able to get the job done as promised. Most importantly, my vehicle looked brand new! It was a 2017 vehicle - bumper only. ;) Thanks again, Arthur!!!
It's not a happy time when you bring your car in for an accident. Everyone at Calliber Collision was extremely polite and professional to me. Arthur Martiryan made the entire process extremely pleasant He went way above and beyond to keep me updated, madr sure I understood exactly what they would be doing to my car and basically kept me informed the entire time my car was being worked on. I think this is my third time at Calliber Collision and Arthur has always helped me and made the experience very pleasant. Thank you.
I am completely satisfied with the service provided to my Dodge Challenger and as a first time customer. From inception to completion I have experienced only professionalism from this shop and Robert. Thank you for repairing in a fast and convenient pace and providing great customer service.
Robert, my main contact at the shop, was super helpful and I'm very happy with the quality of the repairs. I'll consider coming back to this location if I need more work done.
Good Hovik the vehicle and good customer service as well
The email updates were great and Mario was very professional. Thanks, but I hope I don't see you guys anytime soon!
Robert was amazing!! He kept me updated on pricing and time with my car. I would definitely come back!
I had a great experience with my repair at Caliber Collision. Robert and team were very pleasant to work with and made the process 100% quick & painless. I would definitely recommend this site to others.
Kept me informed of the progress of my car. It was ready as promised and it looks great.
Mario was wonderful, as well as everyone else!
Great job in a timely manner!!! So happy!
Amazing customer service and update are prompt
I can't say enough about how pleased I am with caliber collision and the repair of my car. The workmanship was excellent and the service was great and everything was done in a timely fashion. They come kept me apprised of the progress as the project proceeded
Robert **** was a pleasure to work with and my car looks great!
I appreciate the staff washing the car, both inside and out before I picked it up. That's a nice touch.
Robert was great in handling my vehicle. The whole thing was easy and fast!
The repairs are flawless and look like no damage was ever sustained. Will definitely recommend if a friend is ever so unlucky. Great job was done.
Robert made the whole experience so much easier, he was very communicative, explained to me in details on what to expect, made the whole claim process very easy. The car was ready early and looked amazing, it's my 2nd time using caliber collision and every time the service and the staff has been amazing. Thank you so much
Great service, great communication, fast repair. Couldn't be happier!
Kept me updated answered all questions
Mario did a great job of getting my car in and out. The entire process was very simple and the car looks great. Thanks!
Hayak was excellent and really took interest in not only repairing my car but ensuring it was to my satisfaction plus his. Always a stressful situation especially when my car was only 10 weeks old when it was rear ended. Hayak new how stressful the situation was for me and really took interest in ensuring the repairs were done to not only his level of expectation/satisfaction but to my level of expectation/satisfaction too with car being so new. You definitely have a great manager on Hayak, he was amazing!
Robert was very helpful and handled arrangements with the insurance company.
I got my car back in the day they had estimated it done.
Everyone at the front desk were friendly.
Robert was honestly the best he took care of every need was quick and professional definite customer for life.
Excellent service and high quality work! Robert **** provided outstanding customer service. Caliber Collision will always be my number one choice for body shop repairs. Thank you!
Exceptional, friendly customer service. They did an amazing job on my car--I will be referring all my friends and family--thank you so much!
Robert was great and he kept me informed through the entire process.
I really appreciate the text message updates throughout my repair. It would be better if they included some technical information
I loved that I was provided with updates of the progress of my car. I was very satisfied with the speed in which my vehicle was repaired, and my service advisor, Arthur, was great!
Mario did a great job keeping me posted about the job. The car looked amazing afterwords. Couldnt even tell thats how great of a job they did. Thank you.
Everyone was friendly, courteous and helpful. The work looks great.
Robert was amazing. Professional, pleasant, and made us feel like we had nothing to worry about. He even drove us to get our rental car! The text updates about my car were steady and made us feel totally comfortable that all was going well. Can't say enough about this place, the work ( car was perfect) and especially the care Robert took with us. We will never go anywhere else!
Jill and Mike in Burbank
I have frequent updates about the repairing and the whole process from dropping the vehicle to picking up the vehicle went so smooth and fast! I am completely satisfied with the service! Thank you!
Car was prepared by expected date, the staff was very welcoming and friendly. Amazing customer service from Robert.
I was constantly provided updates and the staff communicated well with my insurance adjuster.
Arthur went above and beyond! Thanks so much.
Arthur is very professional, polite and friendly.
He worked with us, walked us every step of the way by keeping us informed.
Arthur is excellent, pleasure to work with.
He's a real asset to Calliber.
Robert **** assisted us in the process and was excellent in communicating and helping us get the car into its best shape.
I'm very satisfied and hope to not have to need bodywork again however I would return to this establishment. I was treated very kind and and very professionally. I would certainly recommend this garage to my friends and business associates. My car appears to be back in the shape it was in when it was new. Very happy with all the employees employed and kindness.
Great communication, always on time.
Mario and Sarah were terrific!! Car was really clean, and I was always informed via email with updates on its progress.
The service was excellent. Fast and efficient and continual updates were emailed to me, which I appreciated.
Robert and Sarah were the best!
Excellent customer service from day one. Thank you, Hayk & Sarah.
My car looks beautiful again.
Excellent & fast service. Thank you to Arthur & and the mechanics who repaired my car.
Communication was excellent, the process was really straight forward and the work done to my car was done in a reasonable amount of time
Great quality and great service all around. Would recommend to everyone!!
Mario was awesome! Car looks fantastic and delivers on time
Everything was perfect! And arthur was great. I will bring my car in for everything now! Every ding or scratch.
At first I was skeptical because I had a bad experience with Caliber in Montclair. I lost an important item in my car and they acted like they don't care. My friend was the one making the calls and she told me that the staff here seem very professional so I went. I was impressed by the way Hayk took care of my car. He was very honest and professional. Always updating me about the progress of the repair. I would definitely recommend this place to my friends.
Arthur and Hyke are complete professionals. They helped us throughout the entire incident. They assured us of the repairs and were able to get our vehicle back in no time even with the Thanksgiving holiday.
Vehicle Make : Mini Cooper
Very satisfied with whole experience. Would return if need be. Will let friends and acquaintances know what a great relationship with Caliber I had. Very satisfied customer Thank you so much. Arthur was excellent with customer relations.
Great communication from Caliber. Car came back looking great. Fine job by Robert coordinating everything.
Everything went perfectly. I am delighted.
This is the second time I've gotten my car repaired from Caliber on Lake St. and they still take tops in repairs and customer service. I've referred my family and friends to them because they are true professionals with their service and expertise. I am very pleased with my car.
An excellent experience.
Thank you very much!
I appreciate the service and professionalism I received from the staff at Caliber Collision
I was treated extremely well
Arthur was so great. Kept me informed all the way and was very kind when I was there. Thank you so much.
Fantastic customer service! The job was done beautifully and in a timely manner. Everyone was so friendly and attentive. This kind of Service is hard to come by these days. I highly recommend caliber!
Excellent service. Thank you for your work, no just fast but with great quality. Special thanks to Mario.
Job was done on time as promised and you did a great job
Exceptional and friendly staff that took care of all my needs. Robert went above and beyond by working to buff out some water spots and my headlights at no extra charge. He coordinated with the insurance company to go ahead with my rental reservation and kept me updated along the way. He and the rest of the staff made a stressful accident into a pain free experience that allowed me to get back to normal.
Robert is a pretty cool guy that doesn't afraid of anything.
Everyone is polite and professional. It makes a bad situation better
Robert **** was very helpful and I am very happy with the service.
Robert **** was exceptional. Completely satisfied.
I was very happy with the way my car looks after they work on it, customer service is excellent Arthur was vwry professional and helpful I sure would recommend this place ,,,I give caliber coalition 5 stars
Robert ****, my service provider, was helpful and professional. He accomodated my work schedule so that I could pick up my car on time, before my shift. The repair process was swift and easy. I greatly appreciate his assistance and extra effort.
I twice asked (once in person and once via phone call) that Caliber send my repair updates via email rather than text. That change was never implemented.
My experience was excellent and I would highly recommend caliber
Incredible attention to customer service. Timely and frequent communication. Have never had a positive experience like this in my lifetime of auto body repair. Highly recommended.
Left long Yelp positive review
Thank you to Robert **** for his kindness and keeping me updated on my car. I also like the text notification, thank you very much!
Excellent, highly professional and fast.
Raul was extremely helpful and completed work on my car in an extremely timely and professional manner.
Arthur was great representing caliber collision and providing an excellent costumer experience
Mario was very helpful and answered all my questions. Hayk and Naira were friendly and professional. Naira remembered my sons! That personal touch makes a difference. And, of course, my car looks great.
Caliber went above and beyond in their repair job. I am super happy with the work they performed.
Robert took very good care of me and my car repairs. I received helpful text messages while they worked on my car. They noticed the car rental rep was taking a long time to pick me up so they drove me to the rental shop. Easy in and out, everything delivered just as promised. Would recommend this shop to family and friends.
Excellent service, I appreciate all efforts and professionalism by service advisor Arthur Martiryan. Thanks.
All we can say is that we were extremelly satisfied with the quality of work done in a less of time expected!! The manager (Hayk) along with Mario went the extra mile to make sure everything was perfect. I believe that all the employees there work very hard and do an outstanding job.
Robert & team were awesome.
Totally satisfied and would recommend them to anyone.
The level of customer service and attention to detail Arthur provided went above and beyond my expectations. My car was ready before the promised due date. And the numerous phone calls I received by Arthur to keep me updated was something I've never experienced before. Thank you Arthur and your team for a job well done. I will be recommending this place to my friends and family. Thank you again!
Robert was always in communication with me and quickly resolved all of my issues!
Professional work. Exceeded my expectations.
well done.highly recommend hayk very good counselor and agent.
Everyone was very friendly and professional. I appreciate that my car was done in a very timely manner.
Great job. A+ service 10 out of 10 quality.
Everyone was so friendly and nice and helpful. Great at keeping me up to date with what was going on. Thank you so much!
Vehicle Make : Volkswagen
Great Job! I really appreciated Mario and Anaida's hard work and attention to detail. I will absolutely come back. Thanks for the excellent service.
Arthur was amazing, and on top of everything! I was very pleased with the service, and would refer my family and friends as well! Thanks to AAA for referring me to them.
I really liked the customer service I receive when dropping off my car as well as picking it up. The text messages providing an update on the repairs was a nice touch. The repairs done on my vehicle were great. You cannot tell where the repairs were done. Even my husband really like the quality of work that was performed on our vehicle. Thank you Caliber for making my car look like new again. Thank you Mario!
Arthur was outstanding. He went way beyond to make sure I was satisfied. I also appreciated him personally calling to give me updates on my car. He is very professional and thorough when assisting a customer. I have only positive comments about Arthur. He's the BEST!!
The service was great and very easy from the first moment to the last.
The service was very professional and I was kept informed of the progress all the way through.
Finally, it was completed two days early!
Thanks for the great serevive!
Awesome job and communication
No hassle. Fast and quick w attention to detail. No headaches. Thank you!
You wete friendly and professional you gave me a date when my car woud be available and you met the deadline. I'm very thankful, my car looks like new!
Great staff- very attentive - work done as promised.
Robert took care of it all!
This was my first ever accident and I have been driving since 1969. I have worked for a State Farm agent since 1988 so I have always been in the opposite position of claims. I got a better understanding of the claim experience. I received excellent service and the job was excellent too. I would recommend Caliber to anyone. I have personal experience now and very happy with the experience. Never a complaint from my policyholders either. Thank you keep up the good job. Shout out to Robert **** in the Burbank Shop, really nice and helpful.
The best repair shop I have ever used. Time and time again they go above and beyond! Thank you so much, I couldn't be more satisfied.
thank you robert for always being so helpful!
Arthur at the Burbank/Lake St location was the best! Honest, knowledgeable and super helpful...he even had my car ready two days earlier than expected!
Everyone was friendly and professional. They made the experience very easy. Thank you.
Hayk provided exceptional service as he was very professional and knowledgeable. He truly strives for costumer satisfaction, and it shows every step of the way.
Car looks awesome! Like new!
I'am truly happy with your service. Robert was very nice and professional. I will definitely recommend caliber collision.
My car looks better than it did before the crash!
Robert was so great to work with. Very smooth and painless all around
Vehicle Make : Mitsubishi
Arthur was great and returned my car earlier than planned. He provided excellent service!
Everything was completed before the estimated date and it looks great!
Arthur was extremely thorough with my car and did a solid job!
I couldn't be any more pleased with my experience with Caliber. Thank you all so much.
Perfect job. Completed early. 'King' Arthur was very cordial and professional.
Hayk and team did an amazing job! Best customer service: friendly, understanding, on time, everything under control, clear communication & follow-up, great results!
everything looks great, delivered on time! thanks