I was very pleased from the beginning with all the people I interacted with from the beginning. My car was ready a day early and looks perfect. Connor Brothers were referred to me from a neighbor who had used them for years. I will be happy to refer others to them with out question.
I am very satisfied with the repairs you made to my Toyota Avalon, as well as the way you kept me apprised of the progress being made. I would definitely recommend you to anyone needing to have work done on their car. Thank you so much for looking out for an uninformed old broad (that's Yankee talk for "you done good"!)
Very pleased. While I don't know who actually worked on my car Kristi was more than nice to me! Would recommend you guys to ANYONE! Thanks again for your help!
very impressed as to how clean the inside of our car was and the professional work that was done to our car.
I was not expecting to find the inside of my car clean and vacuumed upon pick up, it was a pleasant surprise. Thanks!
Very quick repair and great results.
Time to complete the repair was definitely not where I think it should have been but I understand a lot of that can be blamed on GEICO. Having said that to have a car for 2-3 months and a 6k bill it is completely unacceptable for me to get a car back with a huge stain from a greasy or dirty hand on a fabric covered A-pillar. I'm not one to complain, but it makes me question the quality of the entire job. Thee people up front have been great, im just not sure if Connor Brothers will be getting any kind a recommendation from me.
Vehicle Make : Volkswagen
You said what you would do and you did it!! Email updates kept me in the loop. Nice added value detail.
Great Service with Excellent Work!
Excellent service and staff.
Conner Brothers always make the vehicle look just like when I drove it off show room floor. They do excellent body work and I would gladly recommend them to anyone.
The repairs look perfect. The staff was very professional and friendly. I appreciated the status emails. My car was completed earlier than expected - thank you so much.
You guys did great! Geico **** and caused my repair to be delayed by 3 weeks.
It obviously you guys love cars. The work on my car and the customer service is first class.
Best group of workers ever
This is the second time that i have had work done. Both times, I have had to bring back again for fixes to issue(s). Also, whoever cleans and washes the car does a mediocre job at best. Only positive is that Kristie at the front desk has been very accommodating, good communication and professional during each process. However, my experience has been an overall hassle.
All the staff were wonderful. I especially liked the e-mail daily progress reports !
There are issues with the "repairs".
- Repaired hood corner isn't at same angle as unrepaired side.(ie it sticks out more on one side than the other)
- A few different paint imperfections on the side that was repaired as well as the hood.
- build up of clear coat on all edges.
- top channel molding and roof are scratched.
- rear bumper has bigger gaps than when it came in.
Everyone from the people who answer the phone were just as polite and kind as they could be. The workmanship was excellent. I wouldn't think of using anyone else. Thank you so much for making a bad thing so pleasant !
You guys were so great! The people that work at Connor brothers on both ends of the phone and the guys that do the work on the cars are equally excited and concerned about your expectations! I was blown away by the text messages with updates about the car and the customer service experience I had when it came to Connor Bros coordinating with enterprise for my rental car right around the block! My car came out looking fantastic and I enjoyed the company of the people who are employees at Connor bros!!!
Conner Brothers did a great job on my vehicle. The office personnel were very friendly and professional. I had a wonderful experience.
finished on time with necessary repairs as they should be.
This is my third experience using Connor Bros and all have been good experiences.
I had an unfortunate run in with a tree during a busy month of July. I brought my vehicle to Conner brothers with the request of repairs on a tight time frame. While the request was probably a bit unreasonable the staff at C.B.made it happen. The communication through the process was impeccable and the service manager outstanding. I prefer to not have vehicles in the body shop, but if I must I strongly recommend Conner Brothers for a quality job on a professional time frame. They have enabled me get back on road and on to my next outing. Noal C
My only constructive criticism would be to better inform the customer of the completion date of the work. I had to call to get updates. Esurance updated me with photos which was really cool but I was still in the dark of the process and when I'd get my vehicle back. Thanks for the work
The usual GOOD WORK that you do.
Thank you for a "A job well done!"
Great job. I'm Conner bros from now on
All around - awesome experience - thanks!
I liked the e-mails informing me on the progress of my car's repair. Everyone was very polite and helpful. June C
Disappointed with lack of communication, especially when a power steering leak was noticed and never reported. So after Conner Bros had my car for three weeks and delivered late, I had to leave it there because it cannot be driven. I had been told that your company was great at communication, but definitely don't agree. The frustration I feel about not having my car working is hard to convey.
The work appears to have been done perfectly. Thanks!
Great job! From what I've experienced I 'am confident that if the repair, even though it looks great now, I can count on a positive customer service experience if I need any minor corrections to the current repair and any future repairs that I may need will definitely be done by Conner Brothers.
Vehicle Make : Volkswagen
Car was not ready as promised. Not finished as well as not cleaned for delivery.
I am very satisfied with the repair service I received at Conner's Brothers. Staff were professional, efficient and helpful. Each step in the repair was explained to me and handled in a very timely manner. I would be happy to recommend your service to family and friends. Thank you.
Could not be happier with the quality of the repairs, service level, or overall experience. Everyone was great to work with and went out of their way to make sure my experience was a good one. Repairs were completed ahead of schedule, and my truck looks as good as the day I bought it. Thank you!
Quick and courteous service from everyone in the shop. Completed repairs in less time than quoted. Beautiful work.
The connor brothers team was extremely nice and understanding and helped me in a difficult time if i ever need help with my vehicle again i know where to go and who to call.
I discovered after that my car radio hookup must have been loosened as the radio now goes out whenever I go over bumps in the road.
I did not say I was "completely" satisfied", just "satisfied". Your survey is misleading (and maybe unethical.)
I had to fix an error caused by your repair. A fog light bulb fell out of its reflector housing and I had to reinstall it. The bulb melted plastic from shrouding in the area and left some plastic residue on the bulb. This might cause the bulb to burn out early if it causes a hot spot. I will keep an eye on it.
The Midlothian branch did a great job getting my car done quickly. They also cleaned and. Washed my car for me upon giving it back to me.
We're very happy with the work on our Jeep...Thank You!
Great staff, especially Kristie & Jay! Excellent job with my car, will trust them every time with my car (hopefully not soon though). Finished way ahead of schedule, a very nice surprise!
Everyone I had contact with was pleasant and helpful..thank you.
Great working with you guys
Please create a cushion to catch keys from the key drop
I was very impressed from start to finish with the process! Keep up the good work.
From the beginning to the end the staff was extremely courteous and helpful. Thank you.
Thank you for your professional and efficient service. I appreciated the email and phone updates. All of the staff were pleasant and helpful. It was beneficial to hat the company worked directly with the insurance company. I would recommend your repair services.
And thanks for going the extra mile to help with a burnt out brake light! Connor Brothers rocks!
Connor Brothers is terrific to work with. They kept me informed on the status of the repair to my car and answered all questions I had. I highly recommend them
You are always so professional, and I will recommend you to others!
The car was not clean when it was returned. I wasn't given any estimate how long it would take for the total repair until I dropped it off. This was an inconvenience on me because of the car rental situation
Very happy the work was great, but also extremely fast. Christie was so helpful!
Very satisfied thanks so much. I will always trust Conner bros with cars
On time. Frequent communication
Vehicle Make : Volkswagen
Was so happy to get my car back! It was so clean and looked brand new!! Thank you!
Continue delivering the same good service.
You kept me up to date and when there was a difference between the check the insurance company sent me and what the actual was you took care of it.
Everyone was very nice and accommodating. I felt like I left my car in great hands.
The entire team was very helpful I really like the text updates
Vehicle Make : Mini Cooper
The Mini is once again my wife's pride and joy. She was so sad when it got damaged but is over the moon to have it back to perfect health. A job well done to all that worked on it.
Very professional, friendly and courteous staff. I would gladly recommend Conner Brothers to anyone needing bodywork.
The best experience ever. So professional and
Ver nice. A pleasure to have met the associates
And this company. I recommend
Conner Bros to anyone that needs their car
Staff I spoke with was very friendly, knowledgeable and helpful. I appreciated all the text message updates (especially the one where my car was happy). Repairs were done in a timely manner. Repairs look flawless and great. Car looks like new! Thank you! Friends recommended Conner Brothers to me. I didn't bring my car to your shop because of Statefarm. I will not hesitate to recommend you to people I know.
Just tel them job well done.. WE will keep using you for any job we need done. Thanks -- Larry
Ms. Walthall was a joy to work with she kept me informed and her attitude had me believing that everything would work out just fine. Guess what? It did. Good job folks.
I send you an iMessage telling how you are all so AWESOME...thank all of you!
Rear bumper looks like new.
Everyone was friendly. Plus, the car repair was finished early, mush to our surprise!!!! Thank you for your communications and all that you did for us.
Daniel and Christianne Dalton
Repairs were not complete paid for additional rental days due to that fact still need to bring vehicle back a second time to finish repairs . Requested Connor Brothers pay for 4 additional days of car rental waiting to hear back. Additionally not sure if car needs front end alginment accident was front a front end impact, so it may need to come back again for that. On a positive note staff is friendly and stayed to 530 both pick up days. Also liked the text alerts.
My car came in ahead of schedule and looks beautiful. THank you for caring for it with the same regard I care for it.
great job of communicating
Great service, awesome & quick repair!
Thanks for constant updates of the vehicle status and the wonderful customer service that you guys provided.
Very nice service. Will certainly recommend.
Looks great and done quicker than expected. Very pleased
Great customer service and fast, exceptional work!
As always, I received excellent customer service and the repairs were to notch!
Matt was great to work with. I appreciate his efforts in keeping me informed all thru the process.
Finished 2 days ahead of schedule!!
Thanks for the good work, patient assistance through working with my insurance company and keeping me apprised of progress.
Just one thing. I wasn't contacted the first day and I had to call the next day. When I spoke to anyone there, they were very nice. I finally got on the text notification system and all was good. The car looks great! I loved the woman at the front. I think maybe Christy or something close to that. She was so nice and just made me feel relaxed about everything. Thank you.
Vehicle Make : Volkswagen
The repair work was satisfactory but their refusal to take payment information over the phone was problematic for us. We moved to another city while the car was being repaired. Our former nanny picked it up for us on a Friday so we could then pick it up from her over the weekend to drive it back to our new home in Charlotte. She had to pay for it out of her own account because the manager refused to let us make a credit card payment over the phone. I felt bad asking her to do that but we had no other choice at that point. In addition the manager interacted with me like I was trying to pull something over on him. I don't appreciate being treated like a criminal. Other businesses do this all the time, so I'm not sure why this was so problematic for Connor Brothers. (It was only 400!) Where is the customer service? I definitely would not take my car back to them.
All around great experience! Everyone that I interacted with exceeded my expectations and the work done was perfect! Completion was ahead of schedule!
Car looks great. Done when i was told it would be. Kept me i formed through the whole process. Will recommend conner bros. to others.
I was completely satisfied with the repair service that I received.
I feel like you did as good of a job for me as you would for yourself. That's not very common any more. Thank you!
Great repair job! Friendly service!
Thanks to Christy for expediting the finish date
The service was outstanding! And the turnaround time was as promised. They only had my vehicle for a day when everyone else said 2 to 3 days. And the estimate was dead on. And the staff was completely personal and professional all at the same time. I will be eager to refer my friends. Very pleased! The only thing that could've made my experience better was if the repair was for free! ????
My husband and I are very satisfied with our repairs.It was very reasonable and pretty quick.We really appreciate your way of communicating with us also.
Mr.& Mrs. Carter
Your service was excellent from the estimate through completion of the repair. I loved the "updates"! I'll bring my truck back when I get the linex job done. I will recommend you to everyone at Chesterfield Fire & EMS. Job well done!
Very punctual with communication as to the timeline of repair work and completion of work. Very good experience. Great communication skills.
Really appreciate the courteous and professional service - the repair looks great and the cooperation with the insurer made the experience as positive as it could be.
Helpful communication regarding status of the car and exact repairs done.
Extremely polite staff, super clean facility. Never had to wait for service, staff seemed to be expecting me. I was kept well-informed about progress of work. And the final result looks terrific!!!! I can't say enough good things about your service and work. The whole experience was smooth, easy, and top-rate. Wll definite recommend you to friends.
You have an execlant team and great technicians. Great work as always.
Cornner brothers was as excellent as before to provide high quality of service, employees are also very friendly, strongly recommended!
I've had many repairs in the past through Connor Bros and have been completely satisfied with your work. I knew this time going in I'd be completely satisfied with the repair and customer service. Thank you.
job well done!! loved the email updates!! customer service was top notch! will definitely pass the word along :)
took too long to get the part and then the part did not look like genuine Honda part.Did not fit properly either and paint didn't quite match.Also price is not as quoted.
Frustrated and disappointed...especially after all the good reviews online