Though it's upsetting to go through such an ordeal John made me feel very relieved when I was dropping off my car. My rental from Enterprise had an awful cigarette smell but overall my experience was great!
Vehicle Make : Volkswagen
I really like the option of pick up and delivery of the vehicle. it fits well with unconventional work schedule/routine.
Vehicle Make : Mitsubishi
Car looks like when I when I drove off the lot!
John gave detailed information and instructions through the whole process!
Excellent customer service. Thank you.
John is great. People nice. Got my car back and it smells like spray paint. Was going to be a Friday pick up. Went to Tuesday. Looks good, but with the smell I feel like it was rushed at the end. Strong smell. Gives me a headache. Just sayin...
All positive from the drop off to the pickup. I'll always use and refer Brian's for any body repair. John is the most honest and accommodating representative at Brian's.
Thank you for taking care of my car.
My car looked brand new when it was finished, will definitely recommend!
My engine bay was covered with dust
Very happy with the service a results. Thank you!!
Speedy service & very friendly.
Very good experience and quality repairs.
This is the second car we had repaired at your place. Both times we have been completely satisfied. Thank you!
John was courteous and helpful throughout the process.
Vehicle Make : Volkswagen
A beautiful job. My wife's Passatt looks new. Estimate and job completion professionally done. I'm happy !
Could not believe how easy and completely painless this experience was and my car looks like nothing ever happened!
Great job and quick turnaround!
i really like the automated sms notifications on status of the car
Car looks great. Thank you.
We have used Brians for all our misfortunate "accidents"
We wouldnt ever consider using anyone else.
You guys are the BEST
very satisfied with the service and professionalism of his staff the politenessthey did a great job with the repair on the van took good care of it would recommend it
Great job, thank you for the fix up!
Excellent customer service
it was finished before time very happy John is a very helpful young man
This was my second experience with Brian Auto,I received the same quality service each visit .
Peace and Love,
The truck looks like new and was done on time as promised.
Vehicle Make : Volkswagen
well done and timely
So far, so good. Only been one day. Ask me in a couple of weeks. Driver side headlight looks a little off but will try to check out
I'm so happy with how it turned out. It looks like nothing happened. That helps, because I'd like to put this whole ordeal behind me as I was the victim of a hit and run in a parking lot. Thank you so much!
Good customer service. Liked the text updates.
I am completely satisfied with your work. When we brought the car in for estimate we were met by John. He told us exactly what was wrong with the car, gave us an estimate and a date to bring it in. He called the next day to confirm. We brought the car in, was told when it would be done, sure enough, it was done on time and looks great! Thank you all very much! I will recommend your shop to all my friends.
You did a great job!!! My car looks new. I was given a date to bring my car in and I was told how many days it would take to be done, and it was right on schedule.
When I picked up my car, the interior smelled like smoke. No one in my house is a smoker; so, I am very pissed that my van stinks of smoke as I did not drop off a van that smelled of smoke prior to repairs!!!!! I did call and spoke to someone about it and was told to come back with the van so that something can be done about it; however, your entire facility smells of smoke and do not feel confident that my van can be cleaned there.
I was very satisfied thank yiu
There was a two day delay on delivery due to the fact that the part was not a factory part and when that didn't fit, they had to order the factory part. I did not know that was a possibility. Would have appreciated know that upfront.
I really appreciated the updates via text. It was done on on schedule. The car looks great! I am happy with everything.
Customer service was excellent...very knowledgable & helpful during the process. Was extremely happy with the updates also via text messages. Overall I was highly satisfied!!
John was a great help from begining to end. He kept me updated all throughout the process, answered all of my questions, and was very courteous. I was very satisfied with my experience at Brian's Auto Body and for that I thank John.
A happy customer
I was called Thursday night and told my truck was done. Came in Friday morning and was told it was not done Had to wait about 30 minutes Not very happy.
Everything went very smoothly. Beautiful job from start to finish!
The whole team there are great! This is the 2nd time I've been there and again as before had a wonderful experience!
Thank you for returning my car in pristine condition and a car wash, besides!!!.
You do excellent work; your service persons
are curtious and responsive to questions!!
Thanks for going up and above and cleaning the car as well as fixing the damages.
Thank you so much for doing such a great job on my Sonata. It looks beautiful and I'm very happy!
Car interior smells like paint
I was very pleased with job done on my vehicle and how professional was manager John. He even stayed after their close time to make sure my car is clean and ready for me to be picked up on the day it was promised.
Great job. Will recommend to all my friends and family
Kudos, are in order with everyone at Brian's. Special thanks for John Voulgarakis who explained everything required for the repairs. The email updates are certainly on the plus side and personal calls, giving updates/delays on repairs. The car looks as if it were never in an accident and shows how skilled your staff is on doing repairs. Would recommend anyone that has to have repairs done.
Very professional and considerate to my needs. I will recommend others to use Brian's auto repair.
Repairs were nicely done and completed on time,text updates were a nice touch. Thanks for a very smooth and professional job!
Brian's Auto Body workmanship was above and beyond my expectations.
Great customer service. Helped with making a stressful situation less stressful. Quick service and I appreciated the emails of progress.
I just want to say Thanks to John he was very professional and a pleasure to deal with. Kudos to John.
Chris S was a pleasure to deal with, and the work turned out great. Scott R
I made the mistake and brought the jeep in earlier, and instead of them turning me away to come back on the schedule date they scheduled me in that day and took care of my car as though the car was scheduled that day. I apologized for my mistake and I received our heart warming customer care. This company has a customer for life! John is the employee that to care of me from the time that I walked into the door to the time that I left. if there was anything that I could do or if I had the power to do I would like to suggest that everyone there get a Financial raise (especially John!)
Vehicle Make : Mini Cooper
Thanks for the great, quick work!
You guys did a great job thank you!
it looks good to me.I will tell you in a mt. or 2 if i see any thing that is not right
Vehicle Make : Mitsubishi
There were a few issues when I picked up the car.
1. the license plate cover was still damaged upon arrival.
2. John said he would touch up the scratches on the back bumper. That did not occur.
3. There were pieces of glass in the back of my car.
4. the dashboard was sliced. it would appear to be from the inspection sticker removal.
5. the luggage rack rail bracket is not installed correctly.
6. there was a communication issue between employees, e.g. who was getting my keys and how/when the check would be provided.
Great communication and updates via text throughout the entire process
Very pleased with that aspect. One part was missing at the time of pickup
But arrangements were made for me to stop back later in the week
To finish the last step.
Work up excellant standards.
Paint smell in car, hope it goes away soon:)
I want thank Tom Riches for going that extra mile to make sure my jeep looks awesome. He is an asset to your shop!
It was fixed like nothing ever happened! job well done
I have had to use Brian's Auto Body a few times over the years. Very professional customer service, prompt service and great workmanship on repairs.
I like the work you done on my car. Thank you
Thank you! Great job the car is driving perfect and looks brand new!
Was nice to receive text updates but this stopped the last few days
John answered all my questions. The car was done in a timely fashion. Completely satisfied.
Excellent service, very prompt, will definitely use in the future if in need!
Courteous team, very fast and helpful from car drop off through rental return.
I am very satisfied that is why in times like these you get my business.