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Vehicle Make : Jeep
Kathy B..
1 out of 5
VERY DISAPPOINTING .Complete lack of communication from Rob on getting a door fixed for my vehicle that wouldn't latch. I went in there 2 and a half weeks ago to have it looked at and get an estimate. It was determined right away that it needed replaced....that part is understandable.I was told he would call around and that it would take a bit to locate one. Late in the week, I called in the morning and he was still waiting to hear from his parts person, and said he would call them that afternoon. The next day in the late afternoon, he still hadn't called them. What the frustrating part is, is that 6 days ago Rob told me he located a door, and he wanted me to come by so he could take pictures of my door to get a partial match, so I did right away. He told us he would go by that Saturday to look at the door. I called Monday and he hadn't gone to look at it, but he would the next day. I called Tues and he hadn't gone then either. I asked him to call me on Wed. and please let me know either way and he said he would... yet I have not heard anything from him. It is now Thursday and I am not expecting to hear from him, but wish I would because my door won't latch and that means having to disconnect the batteries everyday, 2x a day, because the lights won't turn off otherwise...... When asked where this door was, he just said some place in Eagle point area. No idea how his work is, because he never started. Very disappointing.


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