Excellent service! Mike kept me informed every step of the way and went out of his way to be aure I was able to pick up my car on a Saturday. I cannot say enough positive things about my experience.
Nice job, guys and gals. I liked the text updates and the fact that you got it done quicker than you said you would!
Vehicle Make : Volkswagen
I'll always recommend Caliber to people I know now. Fast, communicative, and you all did a great job on the repairs!
I worked most directly with Mike and found him, and in fact all staff, to be extremely friendly and professional. Mike was honest, candid and reassuring in his description of the process, and completed the job a day ahead of schedule. What I especially appreciated was the regular updates by e-mail and voice message, as the job progressed. Being able to grab a bag of popcorn in your waiting area to celebrate completion of the repair was also a nice, fun touch!
Brain was very helpful. I was updated while repair in progress. I would think of visiting again and suggest my friend in case of any car repair needs.
This was the best experience I ever have. They did a awesome job and a good time frame. Thanks guys!!!
Great communication! Amazing service. Thank you
Very accommodating and understanding....
My service advisor was top notch
Very happy with the cleaning done which I was not expecting. And the repairs look perfect.
Everyone was polite and helpful. We were kept up to date on the progress and car was finished as we were told. Cliff was a very good spokes person for your company. We would recommend your quality of work to anyone. Thank you for helping to make a bad experience less stressful.
Sally and Bill Reeves
Caliber Collision stayed in touch with me through the entire process of the repair via email and telephone. They were extremely professional, the office was clean and immaculate. The staff was friendly and very courteous.
I paid 2000.00 to get my vehicle fixed. It was returned to me with the hood sitting proud of the fender. Took it back to have it adjusted. Still can't make it flush. The vehicle should never have been returned to me in the first place. You have 2000.00, I have an improperly adjusted hood. It's really just nonsense.
Mike, the estimator, was very understanding about what we needed
Great service, great staff. Never expected such a good experience from a body shop. Will highly recommend.
The staff were helpful from the first time I called to the time I picked my car up after repair. Job was completed quickly and looks great. Cliff even put air in my tires before I drove off! Good experience.
You guys did a good job. My car looks awesome. I feel like I am deiving a new car:) Thank you so much for your hard work.
I liked the updates and knowing that you all were a phone call away. While the messages were generic and sometimes contained redundant information, it was still appreciated.
I also was pleasantly surprised that you all took the time to vacuum / tidy up the inside of my car. That small thing was a nice touch and made getting my car back that much better. Thank you.
I was worried when the "check engine" light came in in my car after having it repaired because it was not there previously but after cohercing the employees to look further at the situation they acknowledged it just needed to be turned off because the door was replaced. So as long as that doesn't actually turn out to be something later down the road I think the repairs look okay. The door isn't quite flush but post assembly line production I'm sure that's harder to do. Thanks!
Work done looks great except for one blemish in the paint which can be fixed. However, they only did part of the job, as they missed one of the two job tickets. They are getting a dent puller to see if he can fix what was missed.
Several delays. Dropped off 12/27, told would take around 7days. After 7 day period I called to check status and told waiting on parts. Then told truck would be ready on ****/17, then ****/18, then ****/25.
Door does not latch properly, would think that would be the first thing checked since it was replaced, fender cowling not attached properly missing bolts
Horrible. Body dust stil inside on dash, steering column, inside glovebox. Still red x spots showing on exterior for previous damage.
Would lto ask the same question to Caliber::Are you completely satisfied with the job you did.
Efficient, on time, great communication, and excellent repair. Car was also very clean upon pickup. Thank you.
Mr. Goodwin was very helpful and I received regular communication. The vehicle was delivered as promised.
Awesome job! Great customer service! Made a challenging situation much easier! Thank you. Worth the trip from Charlottesville.
I appreciate the thorough explanations given.
In the future, I would suggest you overshoot the due date. I would rather be pleasantly surprised that it was due before the deadline, rather than having the closure date backed out to a later date.
The whole team was great to work with!
Getting the daily text updates was great. The staff were very friendly. I also was not expecting my car to be completely cleaned inside and out. Thank you so much!!! If I ever have another issue, I will definitely come here.
My car looks better than when I first purchased it from CarMax. The employees from Caliber were very thorough and kept me in the loop with any changes were made. Very professional and timely with responses when I called and need to speak a certain person. My car is riding great, and I couldn't be happier!!!
Very happy with everything! Great customer service and great work.
Vehicle Make : Mini Cooper
An excellent outcome. The whole experience was very positive from my first visit up through delivery
I had the pleasure to speak with Tommy at the Dabney Rd. location and he was amazing. He satisfied all my needs with my torned up Lexus. Communication was excellent, he kept me updated with what was happening with my vechicle and walked me through everything that was repaired. He's absolutely amazing and I definitely see myself returning to this location for anything I need in the future.