Vehicle Make : Volkswagen
Top quality all the way. Looks gr8. Excellent customer treatment. Job VERY well done.
Customer service was excellent and beyond what I ever expected. Quality of the work was really great. True quality body work.
I wanted my car to come back to me without any scratches. I have a scratch on the driver's side door that was not there when I brought it in. I do have one question. When did the representative take the pictures of my car with the circles showing the Dents and what not? When this can be answered would love to talk to someone at Kniesels. Do not want to talk to Carlos. Please respond by email with the answer to my question. ****-****-xxxx.
Customer service as well as communication
My car is beautiful and Carlos did a FANTASTIC job. Thank you
Tamara is a gem! She kept me updated from start to finish, and the work you do is flawless. You did a beautiful job on my vehicle! Thank you so very much!!
Job well done
Tamara did an excellent job working on my vehicle
Carlos and his team did a great job. My car was done on time and looks fantastic!
Service wS great from the receptionist to the surrounding staff to the manager. Awesome. They took great care of me.
The repair work was beautifully done. I feel that the technicians treated my vehicle as they would have treated their own. I am thoroughly satisfied. Thank you for taking such good care of my truck.
Some minor or issues need correcting so need to return to get them fixed
Everyone was very professional and treated me very well. I am very happy with the repairs. Thank you very much.
Vehicle Make : Mitsubishi
Great job! I will come back here for any repair and paint job for my vehicle....
You guys did an amazing job on my Mercedes! Thank you so much!
Carlos did a great job on the repair. He was very friendly and was very good about sending me updates on the status of my car.
Anna and Michelle provided excellent customer service.
You have a great team. Thank you all!
Vehicle Make : Land Rover
Carlos was excellent great customer service
Def recommend to others
Thank you for working so hard and getting the job done right!
The texts sent did not give an accurate time of completion. Other than that, I was satisfied with the excellent job done & lifetime warranty !
Excellent and very fast service
I have drop my F-250 that had few fender dents on Wednesday and all I had was 4 days before I depart out of town and they deliver the truck by Friday
I love it and I'll recommend them to anyone
Waited 2 weeks for a simple repair. Was told 5 consecutive days that the car would be done tomorrow. Person actually had no clue when car would be done. Just lied to me so I'd wait another day.
There is no way someone could be off by 7 work days on when car would be done.
The communication wasn't a hundred percent. I came to pick up my car after along drive from work Wednesday the 14th just to find out my car wasn't ready. I lost two hours of over time at work. A phone call would have been nice.
When receiving my vehicle back I noticed the sensors are not active, besides that on a good note, the paint is beautiful great job on the paint job !????????
I appreciated the excellent service I received. You kept me posted on the status of repairs being made and completed the work as promised. The clerical staff were courteous and professional and the repars made looked great. I want to thank Mr.Estrada for his courtesy and making this such a pleasant experiencwere done in a prompt manner
Quality of work is great. Was happily surprised by a lower final payment compared to my estimate.
Vehicle Make : Volkswagen
The repairs on my car were done with care, and in an above average amount of time. The communication about the repair status was fantastic, after the estimate was done.
Great experience. John and the staff were very professional and courteous.
Staff friendly and helpful. Good experience even tho my car was totalled by insurance.
The customer service that I received was above and beyond what's expected. I didn't wind up getting my car fixed but it was in better shape when I picked it up then when I dropped it off and I think someone clean my headlights because they were cleaner when I pick the car up. If I'm ever in need of a collision center I will only use Kniesels and I will definitely recommend you guys and spread the word.
Best experience ever, great service and processes to keep me updated on my cars repairs. Carlos and staff was awesome.
The bumper looks brand new and the customer service was great!
The BEST experience all around. From estimate to driving off with my pristinely, perfectly repaired vehicle, Kniesel's (especially Carlos) nailed it! I was kept updated as to inspection, progress, estimated completion time, everything...the whole time via text and phone calls. They accidentally scratched the paint when reassembling and called to notify me they'd need to keep my vehicle longer. They are definitely perfectionists in ALL they do!! I picked up my vehicle. "Pearl" was clean and looked like she'd just "stepped out of a salon". They even put air in my tire and just went ABOVE AND BEYOND to insure a happy, satisfied customer! I'm VERY HAPPY and HIGHLY SATUSFIED with Kniesel's and recommend them to anyone needing to have auto body work done! Awesome experience! Way to go, Kniesel's! Thank you so VERY, VERY much!
Your team members were a joy to work with. Getting my estimate to AAA was delayed do to a computer or network problem which delayed the start of repairs. Once this was taken care of there were no further problems. You have done what you said you would do. Thank you.
Justin did excellent job taking care of my truck thank you
Thanks for the excellent communication and customer service. Our car looks great!
Vehicle Make : Volkswagen
Tamara offered the absolute most excellent customer service imaginable. She was customer friendly, informative, engaging, and gained my implicit trust in all that she did for me. The front counter receptionist were tremendous in how they managed each customer. I will always refer and recommend kniesels for any and all of my auto body repairs, hands down best in the business I've ever dealt with. Can you please get some Splenda???
Very courteous and friendly and they did a good job
Thanks for making the process so easy...I'd happily recommend you to anyone needing work on their vehicles.
Excellent service, they took care of everything with my insurance, car rental, would definitely use Kniesel's again if needed.
Kept me informed at all times
Thank you. I appreciate you cleaning off the tree sap on my car after it was parked outside.
Your team provided excellent customer service. Thank you
The car looked amazing inside (I am embarrassed to say, since it was so messy in there when I left it with you) and out! Thank you so much!
My Rep Tammy I hope I remembered her name she was so professional and so friendly it made this process so easy. Everyone that I dealt with in the office being it was only 2 days everyone was so friendly. Awesome staff and a big thank u and Kudos to my Rep your the best.
Did a great and quick job. Thank you!
It was nice working with you too.
5 SRAR QUALITY AND SERVICE. THANKS SO MUCH . GOD FORBID IF I HAVE ANOTHER ACCIDENT OR I CAN REFER SOMEONE....IT WILL BE YOU.GOD BLESS AND HAVE A GREAT DAY.
People were very professional and very mature about satisfying customers
Vehicle Make : Volkswagen
Work was completed on target and on time. Great work. I can tell that the staff is knowledgable and cares about the work they do.
Always stay possitive, just the way I witnessed from everyone. It makes for a better day for all of your customers.
I feel I should have been told that it would take 2 days to finish my car. The receipt I was given said 5 hours. I was under the impression I would be taking it home the same day.
Perfect!! Loved the text updates every frw day!
Vehicle Make : Mitsubishi
Thanks you all for a job well done.
I love you guys! This is my second time at this location and I appreciate everything you guys have done!!! Customer service is always excellent!!!!!
Thank you Carlos for taking the time to call me with an update on my car and being so professional. Everyone at Kniesel's was friendly and provided great customer service. Thank you for giving me a ride to Enterprise and thank you for washing my car so thoroughly I appreciate it. Great Team!
Thank you for everything! Your team did an amazing job. I appreciate all the hard work.
These guys has earned my highest appreciation.
They have in the pass also serviced my family's vehicles on mechanical and now through the body Collison service. They have satisfied both American and European automobiles. Their attention to see details, resolve long term quality repairs.
Great job in managing and completing my family needs in trusted service.
Super great customer service.
D Bryant. Thanks
The customer service was excellent and very professional. I'm very impressed with how much time it took to get my vehicle back.
Thank you everyone that was involved in getting my truck repaired.Especially Carlos he kept me updated on progress on the repair. My girls were really happy to see the truck was back home again
Thank you again from
Professional staff. Fast and easy service. Will do business again.
Excellent work. Great customer service!
I was completely satisfied with the job Kniesels did on my Chrysler everyone there was very pleasant.
Very courteous, professional and knowledgeable staff. I will not hesitate to refer Kniesels to anyone.
Really good job and quality people. I appreciate the job that was done on my car.
They did a great job communicating about the repairs to my car. I got text messages and voice mail keeping me updated. After repairs were completed Carlos walked me to the car. They polished my headlights and had my baby looking ????!!
The girls in front were friendly, and the repair staff was beyond helpful! I had an amazing experience, thank you so much!
Desiree was amazing. She always kept be updated and answered any questions I had. Wonderful customer service.
Awesome service from the start---wonderful customer service from the front desk and from John Estrada. The repairs are beautiful and I couldn't be happier to have my car in such great condition as if the incident didn't even happen. The door no longer squeaks every time it opens and the paint matches and blends unrecognizably well. Thank you to the whole Kniesel team!
Job well done. Job done in a timely fashion, and my car looks really nice!
Excellent customer and quality work. Looks like brand new. Thank you so much
Thank you and I appreciate your excellent customer service and professionalism.
It's a hassle free experience . Blake is vey professional and understanding. Michelle is very courteous on the phone.
You guys did an awesome job! Everyone that saw my car when I brought it home said it looked like it did when it was brand new!! There's a lot of anxiety involved when you put your car in someone else's hands and I felt none whatsoever when I left my car with you guys. You guys were so efficient too and the car was done even before the projected completion date. Thank you, thank you, thank you!! I will definitely recommend your services to anyone I know in need!!
Friendly staff and answered any questions I had. Fair estimate and I was kep up to date on the progress and they finished before the estimated time
Professional and quick!!?
Thank You for doing an outstanding job on my 2013 Corolla S. Car sparkles brand new again.
Fast professional service and quality workmanship. My car looks brand new again. I love that they detail my car too.
Thank you for the beautiful job!
Great work and customer service!
All the people with whom I worked at Kniesel's were professional, friendly, and helpful. My contact, Blake, was a pleasure to work with and the whole repair process was a breeze. I appreciated all the text and phone updates. I liked that I had one point of contact throughout. And your guest area was comfortable and pleasant to be in. I'm very impressed.
I was really impressed with the workmanship and the car wash was the icing on top of it.
My car looks like a new one. Thank you!
I love it, my car looks brand new. Thanks!
The car was spotless inside and out and I was amazed that you would do that for us. The car was fixed in a timely manor and everyone we have delt with was more than professional. The staff is polite, personable and could ansewer our questions.
Thank you for your service and we shall use you again if we have an issue with our car again and refer you to our friends and family.
Missing some parts on the car.
Smooth process, I have no complaints. My car looks great!
My car was there for repair on Jan 20 and then back again in May. This last experience I felt very rushed to pick up my car. It was completed on Friday at 4pm. I could not pick it up that evening. I am self employed with a busy schedule and I really felt pressured to pick up my truck. Well the accident was not my fault so the inconvenience of taking it to the shop and then picking it up ASAP after it was completed was stressful for me. I called AAA they did not have a problem paying for my rental. I felt extremely pressured by your team to come pick up my truck. Quote "It was just a bumper repair". Well I can't say
I was very pleased with the service this time. I felt like I was putting Kneissels in a bad situation because I couldn't rush over there during YOUR business hours. I'm sorry but your hours conflicted with MY business hours. I am a returning customer and I refer other customers to your shop. I did NOT like the pressure I felt to get my self over there on your timing! Sorry but I'm not giving your service a excellent review this time. I understand that
You have time limits to keep your rating high but I really hope I don't feel pressured if I need your services again in the future.
Very satisfied thank you all again!!
We satisfied with two car repair they did execellent job thanks
Put totally at ease by Tamara & Co. All aspects of the process were discussed with me including a time line for completion that was met. Very professional team.
Very helpful, friendly and have direct personal communication. The experience was perfect. And the car was left like new! (:
Tamera, was extremely professional from start to extended time it took tamera handled my car as if it was hers, my car looked new again???????? I will send people to her as it comes to me from family and church people she is an true asset to ur company thx thxs again
Your team is always professional and it's nice to get updates on any changes that occur.
EVERYONE was fantastic!! So nice-- everything was done so well; I am so happy with the repair and process!! Thank you
Very professional, and outstanding work.
Everyone took the worry out of the entire experience . You guys are quick thorough , friendly and wow talk about quality work! I will always come to you and refer and re conned you. You and your staff are amazing ! Thankyou sooooo much !
Great staff in the shop! Anna and team were awesome, explaining all of the paperwork and repairs and cost. Highly recommended!
Very professional!! Excellent service, thorough explanations and even though my delivery date was moved, it was great to get the communication via phone and email!! Thank you Tamara and team!!
First my car looked beautiful. The staff were very friendly from the front desk to the driver that took me home and brought me back. Also Tammy that did my estimates etc keeping me informed. Thanks so much.
Always do a great job. Friendly and fixed my car in a timely manner
Everyone was pleasant as I expected although Tamara was busy she always had a smile and explained the procedure
while being alpoljectic (soelling?) Great job, consider using another rental car agency that has standards as high as your company, that way the whole experience would be great.
Excellent service. Our car looks fantastic!
The time for repair was longer than initially told. More damage was found after the process was started, then parts were ordered and not stocked by Honda. Overall the repair looks excellent, though I just picked it up today.
If I had the money, I would take them all to lunch. Instead, I give them a rating of 10! Thanks for a wonderful experience.
You guys rock! I was impressed the first time I went to you guys 4 years ago. I'm even more impressed now! Although I hope to not be a customer again anytime soon (lol), if I ever do need body repairs again, I will only trust going to you! Thanks for making my truck look amazing again!
Thank you for cleaning the inside and outside of my truck! I did not expect that, it was a disaster with dirt on the floor boards when I brought it to you. The cleaning was and unexpected surprise, Thank You!
While Tamera handled well on the day I brought my car in, my appointment that I made on the day of my estimate was not on the books. If I had not called to verify my appointment, then I would not have had a rental car (which was late in arriving anyway). My original return date for my care was 3/21, which was extended - day by day - until 4/5. Furthermore, on 4/5, I called Kniesel's to see when my car would be available for pick up. I was told between 5:00 and 5:30. I called again at 4:50 to ask if it was ready and if I should come by, and I was told yes, that everything was good to go. I arrived at the shop around 5:05, and the car was not ready. I waited until 5:25, even though when I called over a half hour before, I was told it was ready to be picked up. When checking the car, I asked about the polishing of the headlight covers, as they looked similar to when I dropped it off. I was told that it was "the best they could do," which seemed like a fairly inadequate explanation. Lastly, I was disappointed with the interior of my car. The back of my drivers seat was full of smudged in dust and dirt. I notified Ana, the front desk clerk of this, and she asked if I wanted it cleaned. I declined, seeing as I'd waited 30 minutes already. When driving away, I noticed the the front dash board and most surfaces in the front of the car (door handles, center console) were covered in this dust as well. Overall, a not so wonderful experience.
Car looks like it is new. Thanks for service and warranty.
Unfortunately, the estimated damage to my Jeep was beyond the repair threshold and my vehicle was deemed a total loss. Although the outcome wasn't positive, my experience with Kniesel's definitely was. Desiree was very helpful in the estimate process and went above and beyond to provide information as soon as it was received to both myself and the insurance company. Exactly who I would hope to work in any customer service situation. Thank you for taking the sting out of the insurance claim process.
I was given 3 different completion dates and on the last day I had to call around 3:15 to get status.
You do very good. Thank so much
This was not my first occasion to have one of my vehicles repaired at Kniesel's and in both instances I was kept well informed of the progress being made. The quality of the work has always been outstanding for me and for those that I have recommended to Kniesel's.
car looks great! great experience. and who ever cleaned the inside and out did an amazing job. I don't think it was that clean when I bought it brand new off the lot!
The rental process was excellent.
Job well done! Very professional. Love the customer service. The repair team was did a wonderful job.
Vehicle Make : Volkswagen
Wonderful job on my car. Looks brand new.
Your inspection of my vehicle and communications to me were timely. Thank you, Victoria M
Completed on time. Did a good job. Definitely recommend kniesel's
Desire a was very professional and empathetic addressed my worries and concerns. Met and exceeded my expectations. Met the delivery time Kniesels stated.
Great coummication, customer service and on time delivery.
Great job, great service, staff fantastic
Terrific working with you
Excellent customer service
This experience was the best service I have ever had. NOT only were the employees extremely polite but I was always updated on the progress. THE work was incredibly detailed and precise. Thank you for a wonderful experience. Dennis F
Honest and professional staff made the rough experience bearable.
It was a great from when my 4runner was picked up from my house up till it was dropped off to me at my work. Thank you so much to all of you!! I would recommend Kniesel's to anybody I know.Hassle free experience????????.
When I asked for a estimate on my front bumper scratch I was told that with the extra paint they would paint it but it wasn't don't say something if your not going to do it
Excellent service. And, I appreciated the updates on the process of repairing my vehicle. Thank you!
Your team was very professional, courteous, and very warm and friendly. Getting text updates was extremely going the extra mile!!! The repair was executed to the best standard possible. I am very glad to be a customer and will work with you again!! I will highly recommend your shop!!Great job!!
You guys do quality work my truck looks great thank you
Did great job and they explained really good about repairs
Customer is good too.
I was impressed when my car was accommodated 1 week ahead of the confirmed schedule
Well done!!! I'm very satisfied with the work and customer service.
At first, I was thinking, why is it taking so long...?, but in the end my car looked brand new where the work was done. I was pleased, and the customer service was really good. Thank you. -Mrs. Brown
All staff friendly,professional and helpful. Quality of work outstanding. Thank you.
Vehicle Make : Mitsubishi
Excellent and prompt service! I'm very pleased.
Tamra took good care of me and my work was done much quicker than I anticipated. Very pleased.
Great job, very professional and hassle-free!
Thank you Tamera - your insight and follow through were incredible.
Price was more than estimate. But the service & work on my truck was excellent
A superb company to do business with. The staff was very friendly and helpful. They got my rental there for me and took it back as well. The service was lighting fast. Should I ever need auto repair again, I will use them. A service. Highly recommend.
The staff was Professional and Courteous as the always are.
Quick service, staff was nice and helpful. Car looks good, good communication.
Great workmanship on the repair. Only one slight issue was the bed of the truck still had shop dust and other debris in it. It would have been nice if cleaning the bed was part of the detailing process. That being said the issue was immediately taken care of as I will return to the shop today to have the bed cleaned...all in all a great experience.
Great customer service. Very comfortable waiting room my son loved the fishes and play area. Thank you!!!
Very impressed with the customer service and follow up.
The staff was the most caring and helpful ever! I love the way my car turned out absolutely perfect! Can't thank them enough!! Very satisfied
Very professional, fast repair with quality work
Everyone was very helpful and friendly. Never had an accident before so was surprised everything went so smoothly. Thank you
The staff was great and make the process very easy.
I'm really happy withe the text communication while my car was in the shop. Thank you.
The Kniesel Team was great... They kept us informed along the way. No shortcuts and we are really Happy.
Very very happy with my experience with your staff and work that was done. Thank you so much
My car looks great, the staff were awesome to work with.
Thank you for going the extra mile. The car looks great.
I was very happy with everything. Everyone was nice and explained everything so I could understand. On a side note, I love your pins they write so well..LOL
Happy Holidays and again thank you for everything. Good job!!
I found the people at Kniesel's to be most professional, in how I was treated, how I got emails regularly updating what stage of doneness my car was in, and the final result my car looked like it just came off the show room floor, I could not be happier with the quality of work done to my Camry.
Thank you to all involved, my hat is off to each and every employee.
A pleasure to do business with your company. I was very impressed with every employee I had contact with, including the front desk staff, estimator, and transport person. My car was ready as promised and it looks terrific. Thank you Kniesels!
Professional from beginning to end. Thank you!
Fast repair. Great staff. Car looks better than new. Thank you
Jaime was very professional and informative from start to finish.
Quick and painless! Thank you!
This was my second time using kniesel. The team was perfect very kind very fast and helpful. Perfect customer service I would recommend kniesel to others
Very good job! From start to finish.
Best experience with getting a car fixed ever!
Thank you for keeping me informed every step of the way!
Jaime, the girls up front and others who worked on my car did an excellent job on my car. The service is excellent... I would recommend anyone I know to take their car at the shop.
Great job Blake and his team
Terrific service. Justin kept me updated from start to finish. I would recommend your shop wholeheartedly. Thank you very much.
Thank you for returning the front of my car to its glorious beginning. It looked almost brand you. And thank you for returning it to me in a timely manner. Glad to know I won't have to rent a car to go to work on Thanksgiving Day.
Everyone was super nice and professional! Blake did an amazing job answering my questions and keeping me informed through the whole process! My vehicle was fixed quickly and the result was amazing!
Pretty awesome place and really friendly. 5 stars
Justin was a great help. He explained everything from start to finish. Any time there was a change he promptly notified me and made sure that my experience was awesome.
great communication, easy process
I can't remember ever having such a wonderful experience with a company. Each of the women at the front desk were so knowledgeable of your company's policies & procedures. They were very helpful. I must also acknowledge Jaime Villarreal who is a great asset to your company. He was a good listener, very knowledgeable about car damage, and made my experience stress free. Thanks to all Kniesel
It was a great experience. Everyone we dealt with was professional and easy to speak to. The facility was very comfortable, but we never had to wait long enough to completely utilize it ????. The text updates were pleasant and very helpful. Everything was completed on time and we appreciated the consideration to our convenience. The repair to our vehicle was excellent. Keep up the great service, it truly was appreciated.
The entire staff was kind, courteous, and most helpful.
Everyone that I had the pleasure of working with was wonderful! Always a pleasure.
Great communication from the team and all were courteous to my requests
I would return if I should need your services again.
Vehicle Make : Mitsubishi
They did a fantastic job!!
Excellent customer swevice
The dent was fixed well and I was very happy that they touched up a couple little spots on the car with no extra charge. The car was also detailed when the job was done. It looks like a new car.
Great customer service. Justin was really nice and helpful. Love the text updates. The work was done early and it was great work. Justin did a great job. We are return customers and we really love working with your business. Thx
Thank you guys in Kniesel's. All of your staff is Great. My car looks better than it has in a long time. Thank you for going beyond & providing Excellent Service :)
Excellent job on my car. I feel you guys went above and beyond. I will definitely use you again although I hope it won't come to that again.
We were elated the repair was completed in 1 day than the estimated 4 days. Thank you!
Jaime and the Kniesel's team got my baby (2011 Dodge Challenger) looking good as new. My experience was smooth and hassle-free. The shop sent me updates by txt throughout the repair. Customer service was great, and I was clearly informed of what exactly needed to be fixed and/or replaced on the car, and the workmanship was excellent. The Kniesel's team really knocked it out of the park!
Your team kept me in the loop on what was happening at all times. Great customer service comes with great communication. Front desk was fast and efficient when it came to paperwork and having someone from the car rental company ready for me. And the work on my truck came out awesome. All in all, from the front desk to the service department, everyone was great.