Chris Keeler and company did another excellent job.
I've been unfortunate over the past 6 months on the road, your excellent craftwork quality and communication has truly made the best of several bad situations.
Thank you most sincerely,
Jacob took photos of two areas but I have not heard back
Seemless service Thank you.
Appreciated the estimate and enough time to make our final decision about our car. We are happy that we made right decision about our car.
Chris and Lake are the best. The crew at kniesels did a great job repairing my mercedes sl55 and I can't thank them enough. The treated me in a very professional manner from the office staff to the manager Chris and always kept me updated during the process. Thank you all for taking care of my baby. John F
Appreciated being kept informed of the progress of the repair, and repair work appears to well done. Thank you!
My truck looks like it just came off the showroom floor.
Highly recommended, job well done...
Excellent service and workmanship
Vehicle Make : Volkswagen
The staff were professional, cooperative, the repair went smoothly, on schedule, and they kept us informed on each step till they finished the job on time. We appreciate their friendly treatment. I will recommend it to my family and associates.
Lucas explained to me the work that will be done to my car, which I appreciated. He was thorough and caring.
I felt they went above and beyond in getting the car rental company to find a car that would fit our family. I was told that the repair would take a day or two and they were done in 4 hours.
Thank you for all your help.
Thank you for your quick and well communicated repair of my car and for working with my insurance to get me a rental car to your location
Felt very confident that our car was going to be returned in the original condition. It was very easy going to a AAA approved shop.
Dustin, Summer, and Mike did a great job on my vehicle. Looks fantastic!!!
Thank you.. Car looks great.
Excellent job! Thank you!
Lady working the Computer was really hot.
Thanks for getting my vehicle repair completed so quickly!
I was notified every step of the process and i love that!!!
I really appreciate Chris. Good service. I will recommend Kniesel's to everyone that need service.
Chris Keeler was fantastic. I've never crashed my car before (and hopefully won't again!) and had no idea how the process worked once my car was towed to Kniesel's. Chris was super helpful and cooperative with my lack of knowledge and walked me through the process better than my insurance company. He was truly the best and helped me to not stress about the situation. I can't thank him enough!
I am so impressed with Kniesel's! I couldnt have imagined receiving such amazing service at a body shop. I will always use you, and refer friends.
Communicated with me each day that my car was in the shop. The car looks great.
Chris always take such good care of me . My car looks absolutely great????????????The fact that he got it fixed so fast was wonderful. He is the very BEST.
Thanks so much.
Also thanks for letting me write a check. It had been a very tough day and I did not get cash from the bank.
Thanks again. Kay. Brown
I really enjoyed my experience from quote to finish. Very helpful and professional including helping arrange my rental car. I hope I don't get in another accident but if I do I'll be back for sure. Thank you!
Great job and quick service!
I was completely satisfied with my experience with your shop
Excellent service, staff kept us up to date on everything. Would like to commend the staff of Kniesel's for a job well done.
Nice job done on our Camry. Everything looks great. Like brand new. Thanks again.
Awesome job, fast and friendly service
Chris took the time to explain the process and detail of the work to be done and answered all of my questions and I appreciate that very much. The car was ready sooner than promised and that was awfully nice too. I would like to thank everyone for a job well done.
Thx to Chris and team great work!!
From start to finish they kept me in the know how.
The service at Kniesels is excellent. I couldn't be more pleased.
Your team did an amazing job.
Love the text messages and keeping me informed
Looks great - professional job. Kniesels Collision in Citrus Heights does a wonderful job in repairing my car.
The daily e-mail re:progress was slightly confusing as it wasn't entirely true. But, the car is beautiful and delivered by a very nice young man. Thank you.
They were courteous and professional at all times get me up to date advise me of any changes and follow through on their time projection looks like they did a great job
Pleased with the results, will use your services again, when needed.
The repair was extremely efficient from the initial estimate, to daily e-mails with updates and the final date of delivery
Customer Service and return of car were great. The bumper still has a small dent on top and there are some minor imperfections in the paint on the driver door. I'm just going to live with it because I don't want to give up my car and also have to pay for another rental.
Excellent work and service! we will always go to kn iels for body work. Great paint work!!! Everyone is so helpful. Always recommend kniesels.
There is a problem with the fit on the left rear door causing the edge of the door to protrude when the door is closed. Also the door latch does seems fit the same. I will bring the car back in for a appointment next Monday or Tuesday.
Thanks to the whole team at Kniesel's for making the process seamless for us when having our car repaired. A huge thank you to Luke for keeping me informed every step of the way. You guys rock!
I'm a "raving fan" of your great quality and service. It is at the very top. I was impressed the other time when I was rear ended and the persons's insurance company used you - so I looked for you this time. Superb service. Everybody was super good and super friendly!
Maintenance crew and Mgr. rate 10 on scale of 1 to 10
Outstanding professionalism and concern for my needs.
Due to unexpected additional work and delivery of wrong or substandard replacement parts my delivery date changed from a 6 day job to a 12 day job thru no fault of the crew. I thought vulgar and rude thoughts of them in that time, but was extremely pleased when I picked up my car.
Great service from the inside counter to Chris Keeler. I don't hesitate to recommend Kniesel's.
Thanks for accommodating us on short notice and completing the work before the estimated time.
They did a very professional
Job, my car looks like new. They kept me updated as to what was being done at all stages of the repair, they all deserve a TEN iny books. Thank you for a wonderful job!!!
Absolutely great customer service. I knew I did not need to "shop around". Thank you
I was very pleased with the end result of the work done on my car. Two small issues were it took too long to complete the job and after I had picked up my car I had to return because the check engine light was still on after all the work was completed.
Very pleased. Service and Staff very professional and courteous.
Everyone at Kniesels is so pleasant,helpful and professional. I always choose Kniesels for my auto bodywork. Thank you Chris and your crew of great employees
Vehicle Make : Volkswagen
Great job, thank you
You should never except work if you do not have the time to do it. That is exactly why I had my vehicle removed from your shop.
You guys did a great job. Thanks For Always Doing A Great Job And Treating Your CUSTOMERS Like family.
Very friendly team. Communicated reasons and what was done. Even the car got cleaned and washed.. That was awesome!! Thank you! :)
Did not keep us updated regarding repair work.
The car looks great and all the staff was very friendly
Chris K was so awesome. He was very engaged and promptly ansered any questions I had. I just turned 18 and he treated me like a true adult and I couldn't ask for anything better. The door that got fixed was flawless and I drove away with a big smile :)
I just realized that there's a piece that is completely missing from my bumper so I will be bringing it in tomorrow to get that addressed along with the scratch that I got on the back of my car from leaving it there
the mirror that you repaired does not fold back as it should. it is stationary now. I hope that can be fixed. Howard.
Both adjusters (Chris Keeler & Lucas Allan) that helped me were knowledge & efficient. Able to explain process & ans questions.
Office staff helpful & friendly.
Service was done faster than expected which is much appreciated.
Good job on the work & painting.
Thanks to all!
Great communication during the repair, and quality work delivered on time as promised!
Thanks to all. Exemplary customer experience. Thanks to Dustin for walking me through the repairs and to Hannah and Amy (not sure if those names are right) that were outstanding whether on the phone or in person.
I chose to have Kneisel do the work on our car even recognizing that was a 17 mile drive from our home. There is a competitor doing the same work in our town of Lincoln only 3 miles away. That demonstrates the trust that we have in the Kneisell name. Dustin is a professional who knows his business. The work on a car was impeccable. Thank you.
Chris Keeler is the best!! Professionalism, enthusiasm and courtesy are all top notch! Can't beat the service and oh by the way the car looks great!
I have continued to use Kniesel's Collision Center over the past 20 years and have never been disappointed. Again I am very pleased with the work they did on my Camry,
Very perfessional and courteous.
thank you all. it was fast, easy, and my car looks great. good job
It seemed to take longer than usual. What I didn't like was you used after market parts which delayed me getting my car back. What I should of told you was no after market parts. Your staff was nice and professional but even my 7 year old daughter noticed something missing on the bumper. I won't be back and I won't recommend anyone else to your business. Thanks.
The final cost was double the initial estimate which was somewhat unexpected. I would have appreciated a more accurate initial estimate, given the company's experience. This repair was paid out of pocket (not an insurance claim). I should probably have gotten repair estimates from several different companies in order to have validated most probable repair costs. That said, all in all, the repairs were expediently completed and the quality of the repairs was wholly satisfactory.
Everyone was very helpful. They all helped me our in my time of transportation needs.
Chris and the ladies the desk were amazing.
Friendly and done early. Awesome job.
Absolutely Fantastic service ! I put a review on yelp on the excellent service and quality workmanship
The whole team was truly outstanding; from the lady behind the desk to the painter with more than 35 years of experience. I received periodic updates informing me of my job status and when I could expect delivery, which turned out to be ahead of schedule. This is my third experience with this shop and I wouldn't go elsewhere. Not that I'm accident prone, my vehicles seem to attract other drivers.
I'm completely satisfied with Kniesel's work.
My experience was very pleasant. The customer representative, Chris, was excellent. He kept me updated with any changes to the schedule as well as the cost. My car was even ready a day early. The front office staff and shuttle driver were very helpful and friendly too! I would highly recommend my friends to your business.
Professional, nice work & good communication. Everything was good!
During the inspection I had to bring it to the service rep's attention that a clip was not placed right so the black plastic had a flare on it. Now we have to take time out of our day to come back and have it fixed.
Great job done on my lincoln, thank you
Chris was attentive to me and my car, and communicated the process well. I liked the text messages. Thanks.
I have not picked up my vehicle yet!
very nice people all were very great when I got my car it was all nice and clean even inside thank you so much I will recommend you guys and you guys score at 10 thanks again
I was very impressed with your customer service. Chris did a great job of keeping me informed about the progress on my car. Thank you.
Excellent customer service from beginning to to end. Excellent workmanship!
Jacob was great, loved the text updates.
My experience at kniesels was stress free. Cole did an outstanding job making sure I didn't have to worry about the repair of my Toyota Corolla. I am 8 months pregnant and he worked around my crazy schedule with me. I am truly great full for how informative and supporting he was with my many questions towards the damage and repair towards my vehicle. I will be coming back to kniesels if there is any future damage towards my car.
They did beautiful work on our car, and the work was completed in a timely manner.
My Scion looks absolutely amazing after the repair! Luke was awesome to work with in the process of getting my car repaired! Thank you so much!
everyone was very knowledgeable and friendly.lucas? the gentleman who handled my account was always very helpful although extremely busy.
They took care of the basic repair and did some extra items as well. Thanks again
The repairs were done perfectly and were completed in a reasonable time. I was kept informed and updated every couple of days as to the progress. Everyone employee that I dealt with conducted themselves in a very professional and courteous manner. The entire car was cleaned completely inside and out and was appreciated very much. Thank you!
My car looks brand new! Great service, excellent cleaning of my car. Very satisfied.
Have always taken my cars to your establishment. Always have been extremely statisfied with your service, customer service and friendly people.
It looked like the molding on the door had new damages to me and your acct rep was going to check with State Farm to see if they would cover same.
If you still believe it is prior damages, kindly show me the photo taken prior to the 6-13-16 accident that shows that the molding damages existed prior to that accident.
Otherwise, I was very pleased with the repairs for the two accidents.
Excellent job done, paint matched near perfectly, vehicle was very clean ipon pickup.
The whole process was easy at Kniesel's.
Luke was very professional,this is the second time using you guys and I'm just as satisfied as the first time. Luke went above and beyond for me, my vehicle came back flawless. I like that it had been washed and the inside was wiped out as well. Carol at the front desk was very professional and kind as well
Fast service, employees were wonderful, always had a smile. Definantly I will come to you if need. ( hopefully not to soon though. Once again thank you.
You made the process painless.
Always a great job, great communication and easy to work with!
As always they did excellent job. Staff is very friendly and professional. Completely satisfied
You guys always do a great job. I usually go to the Rocklin location but no matter which one, you guys are great.
From the minute I entered your doors, all employees were very professional and courteous. All my questions were answered, and there was no question that was treated with prejudice or pride.
Thank you for a wonderful experience.
Everyone was friendly and accommodating. I saw plenty of smiles. The work was complete quickly
The job was done fast and Jacob went to the extra effort to make sure I was satisfied.
Having a vehicle, especially a new vehicle, damaged while parked is an annoying and inconvenient experience particularly when you are supposed to be on vacation. Kniesel's went above and beyond to make the best out of a bad situation. Luke was friendly, courteous and professional throughout the process, always returning calls and communicating any additional issues which came up on further inspection of the damage. The work was completed on schedule even when additional damage was discovered. Extra care was taken to restore the vehicle to new condition. I don't think the phone rang more than three times before being picked up on the numerous times I called the office. Office staff were very courteous and helpful in clearing up insurance complications The whole experience exceeded my expectations in a positive way. I will definitely be a return customer in the unfortunate event I am in need of collision repair in the future and will heartily recommend your services to others in need of vehicle repair.
It looked as good as new when I picked it up.
Everyone including the office people were very helpful and freindly.
Jacob held my hand throughout the whole time. He is great, as were the techs who made my 2005 Avalon look like new again!
I was very pleased with the outstanding service provided by Kniesel's. Good Communication is a huge issue for me, I never had to wonder about the status of my repair because I was frequently updated by text message.
Great service friendly people
thank you very very much for helping me through a very traumatic experienceI loved the very special attention that was provided to me and the way my car looks. I will recommend you to everyone we need you thank you very much again
Dustin was my contact person and he kept me informed of what was happening and was very helpful and answered all of my questions. You are lucky to have him working for you.
The work was excellent and Dustin was a fantastic liason!
He always kept us well informed and made sure we understood everything.
Great job, thank you SO much!
Dustin and Luke were excellent I'm so happy with the work they've done.ive had my car to you three times in eight months so I feel like I'm a regular however I do need to get the door programmed to the key but I will be in Mexico for two weeks and when I return I'll come in for you to program it but thank you for everything!
Excellent work as always. Melody W
Awesome service and follow up.
I was rear ended at a stop sign - in contacting insurance - I was asked if I preferred anyone in the area - otherwise they would offer top 3 companies that come up near my zip code.
I requested Kniesels. The moment I hung up, my cell rang - it was a Kneiesls representative immediately following up and offering a mobile technician to come to me to look at damage ..
I was shocked at the customer service and how kind the person was calling who did not know me. I needed to follow up with my insurance as / there was an issue with driver that struck my car ..
A technician arrived per discussion / arrangements were made and rental car as - enterprise part of the Kniesels in site.
I then received s call : days prior to / making sure I could drop my car and the rental car was handled - I did not have to do anything ...
Unfortunately I. Had more issues with my insurance due to no issuance on the side of the person that was at fault. But- the fact that Kniesels took care of me - and quick let snd understood my issue and even though they could not do anything - they listened - and sometimes that's all we need -
I was treated respectfully, and I felt like my file was known by all - as did others coming and going as this is a very busy company -
I have always heard nothing but "!the best" regarding if Kneiesls and I have been there in past .. It's so nice to know that there are companies tgat still treat the customer as number #1 and we're all helpful with a great attitude .
This allows me to believe the leadership stems from top management and the top - treat the employees well, as it's absolutely apparent !!!
I told my insurance company - in giving out phone numbers to people - they should consider putting Kniesels at the top of their list -
Wonderful service and I felt like I was treated extra special - but, NO - I believe that is truly how each person is treated and I believe the staff, office assistants , technicians, mechanics, etc.. are all treated as I was .!!
Thank you Kniesels!!
We have used you several times on 3 different vehicles and have been more than happy with your work!! Love the text updates too!
I had a great experience, the employees are professional and caring. They did their best to resolve the insurance issues. I do recommend Kniesel auto shop to everyone.
Dr. Ibtisam Rashid, DDS
I am very satisfied with the customer service and quality of work that I received. I am happy to recommend Kniesel'so to others.
Car was put back together incorrectly. When I returned to have fixed the paint was scratched. No I have to bring it in again to be repainted. I had to take time off work to have this problem addressed. Now I have to use my day off to turn the car back in and deal with a rental car. We have used Kniesel's many times before. This may be the last time if I have to deal with more problems.
Chris, Carol, Jessica, Samanta everyone at Kniesel's provided me with outstanding customer service! I am thoroughly pleased with the service. My car looks fantastic! Thank you and God bless!
jacob did a very good job keeping me updated. there were some flaws that need to be taken care of and the car will need to go back. the overall repairs to the car and the paint job were done very well.
Team was great, car looks fantastic and was done early! Will highly recommend and will come back for future needs.
The staff was great to work with but the real
Benefit is that my car repair looks
excellent and repairs were done with
care and professionalism.
very professional and straight up. Did excellent job on repair of our nice BMW 650i Grand Couple
Paint jod awesome. Would definitely recommend their services
Car looks like new, wouldn't even know there had been damage.
Vehicle Make : Volkswagen
The car looks great!
I want to thank you . For a wonderful job you did on our car ( Buick lacrosse ). Myself I think it's a better car Now than before. I'm telling everyone I know that if they ever need anything for their car ,to go to your establishment for a excellent job 5hank you again williamkane
Very happy with the service. I would highly recommand to my friends and family. I never had to call them to get information on the status of my car repair , I was alway called with updates .I just want to thank you for caring .Thank you again! Happy with my car it looks great !:)
your staff, especially Chris was exceptional.I felt like I was treated like family. I would recommend Kniesel's to anyone who needed work on their car or truck. Thank you everyone. Kathy Huckabay
1) job seems to be done correctly, 2) job was done very quickly, 3) Friendly staff. And 4) job cost on the low end of the quote (bonus!).
My whole experance was great! Fast done right,
Second time for repairs Will not consider anyone elsewhere
Great experience. Done timely.
Chris Keeler is a great help! He has been such a big help every time with my car!
First, I was amazed at how quickly the repairs were completed.
Secondly, I was so impressed with the professionalism of everyone I spoke to; the office staff & Chris Keeler. And the work that was done on my vehicle was excellent. My Chevy Tahoe looks brand new.
I will recommend Kniesel's, without hesitation, to all of my friends and family.
Luke was an excellent representative of your company. Luke kept me informed of all updates with my car. Carol was very pleasant and helpful as well. Kniesel's is number 1 when it comes to body work and repairs. Hopefully, I won't need these services again but if I do I will go to Kniesel's.
Chris keeler did an excellent job, which has is ultimately why we choose kniesel's collision center. If we have problems again, we'll be back.
Your staff is the best I have ever worked with
The office girls, on a scale of 1 to10 I would give them an 11! I also like the way Mr. Cook kept me informed on our vehicle, thanks. And as for the guys in the back room, thanks for being artists.
Bill & Myrna Heinz
Everyone was extremely friendly. Chris was very good with keeping me up to date on what was happening every step of the way.
Service was top notch by all personelle. Couldn`t be happier.
Incredible! Awesome! Amazing job!
Thanks a bunch I was very happy with the outcome and the communication was great throughout.
did a great job in a timely manner and phoned to keep me update
The work performed was excellent, I was not disappointed. Work was finished ahead of schedule, and everyone I dealt with throughout the process was kind, helpful, and I would recommend Kniesel's to others.
I can't say enough good about the job on my car you guys were absolutely fabulous I thank you so much . PS I will let all my friends know about the job you did .
The service provided by Emmery was outstanding. She went out of her way to be helpful. I was pleased with the work, but her customer service skills will have me recommending this shop to anyone I know that needs auto body repair.
The service was wonderful I knew exactly what was going on with my car at all times it was a breeze I did not have to do anything I had a rental car there waiting for me and Chris kept me posted with everything that was going on hopefully I don't need to use you again but if I ever do I will definitely will come back and refer anybody that has an issue to you as well
Excellent repair work and excellent customer service. With all the bad customer service out there today it was a pleasure doing business with you
Used kniesles a few times. They always do a great job quickly.????
Carol is the best, she was concerned about taking care of me and my car, she did just that by having Emery handle the job. Car looks good as new. Thank you
Thank you for outstanding service! Service not only speaking of our car repair but excellent customer service from everyone we came into contact with! In this day and age we live in, high quality customer service is something that has gone by the way side for many big companies. Kniesels has been around for a very long time and I've only ever heard positive remarks out in the community about your company but now I can say first hand that my expectations were met above and beyond! Thank you kindly,
Dustin was incredible!! His knowledge gave us confidence that the repairs would be completed with the most reliable parts which gave us peace of mind. We would definitely use Kniesel's again!! And we will definitely recommend them in the future. Thank you!!!!!
Amazing service!! Very quick but super accurate. Would definitely use this shop for my auto body repairs!!
Chris did a great job of keeping us informed about the progress on our car. It was also ready earlier than expected. Great job!
Emmery was very responsive and helpful. Makes a customer feel comfortable. Great work done as well.
As always Chris Keeler kept me updated with the status of the repairs and any changes in the delivery date.
Vehicle Make : Mitsubishi
I have never worked with any business in any capacity that has such a high standard of quality customer service at every level. The best part is that it was so natural and at no time felt forced. It made an otherwise horrible experience so easy. I loved the constant text communication. I never wondered what was going on for a minute..
Emmery was very helpful with trying to get me my car as soon as possible and keeping me updated . Definitely appreciated all her help through this process . Tell her thank you again for everything she was great .
Vehicle Make : Volkswagen
Chris Keeler did an excellent job of determining the extent of the damage on the Passat. He let us know exactly what work would have to be done. He was competent and experienced in finding the needed replacement door and the tire that needed to be replaced. He kept us notified on the progress being made and was accurate as to the amount of time needed to finish the work. He was kind and capable in doing his job.
Was extremely satisfied with service received
Vehicle Make : Volkswagen
I really appreciate the speediness of service and how polite/pleasant the employees were
You made an. Unfortunate situation into a positive situation.
All staff were very courteous, helpful and friendly. The repairs to my car were excellent. It was a positive experience. My thanks to everyone.
I am so glad that I chose kniesels to handle the repairs on my Toyota. I have to say that having Chris Keeler taking care of my repair made my experience so much easier. If I should ever need auto repairs again I will bring it back kniesels. I will also highly recommend kniesels to anyone who is in need of auto repair. That is because of the care and concern I received from Chris.
thank you very much.
The staff there were very professional and courteous! I would recommend them to everyone who needs auto body work!
Very friendly and our car was ready early. Also, the car was beautiful.
They always take care of me.
Chris was great! Called me to let my know when my car would be done (approximately) and called again to let me know the confirmed time. Definitely would recommend anyone to get work done at Kniesels!
The car turned out very nice. I was updated often about the progress and I appreciated Lucas' good service. He was very thorough. Linda P
I had to bring it back. I want all Genuine Toyota parts in my car.