Shu Y.
Vehicle Make : Hyundai
Very professional, quick and friendly service!
Harshad K.
Vehicle Make : Honda
LKAS dosent work. Very disappointed with the service. Kept the car for 5 days but still couldn't fix completely, and they handed the car to me. Now I have to go back again and keep my car with you for another couple of days. Seriously did not expect this from Hersons
Connie J.
Vehicle Make : Lexus
I am very happy with entire process. The claims, the estimate, the status update, etc. everyone did fantastic jobs. I really appreciate Geico team and repair teams help.
Dorothy B.
Vehicle Make : Chevrolet
Quality service
Wikanda C.
Vehicle Make : Scion
Friendly / Excellent / Professional
Lawrence K.
Vehicle Make : Ford
Good, prompt customer service, good notifications via email.
Nicole R.
Vehicle Make : Honda
Everything was fluid and organized. The texts messages are great for updates. Having the rental car ready was crucial. The first question James Liu and Edgar asked when we stepped outside to view the car was asking how I was, if I was hurt in the accident. To me, that’s awesome customer service. They probably knew from the paperwork that I wasn’t hurt but asked anyway. Very happy with all aspects of the experience!
Jeffrey .
Vehicle Make : Acura
Appreciated the constant updates in the progress of the repair. Everything was seamless and it was a plus to have Enterprise on site.
Elizabeth W.
Vehicle Make : Honda
The work was done well and my phone calls were always answered. Thank you!
Anna Z.
Vehicle Make : Cadillac
My repair was handled promptly, and only took 2 days. Everyone I spoke with during my repair was very helpful and kept me informed when it would be completed.
Carlos P.
Vehicle Make : Hyundai
Good services. Fast and reliable. You keep customers informed all the way.Good job
Ozzie S.
Vehicle Make : Dodge
Having situational awareness on how a car is suppose to look like really helps if you're investigating a claim
Marie G.
Vehicle Make : Honda
Great service from ALL involved:
Hersons, GEICO and Enterprise. Really impressed- exceeded my expectations.
Melene G.
Vehicle Make : Honda
After my car was rear-ended I was worried that it might not regain its pristine appearance. Herson's Honda Collision Center did such an amazing job, it looks like it just came off the assembly line! Every team member with whom I interacted was professional, knowledgeable and focused on my satisfaction. I received regular updates and I got my car back on time. Thanks guys!
Ahmad H.
Vehicle Make : Toyota
Very professional group of people. Did a good job
Kyi T.
Vehicle Make : Acura
No comment.
Bill T.
Vehicle Make : Kia
This is the second time we've had repair work done in your shop. Good customer service, great communication and fairly accurate estimation of time and cost. Thank you.
Natalie S.
Vehicle Make : Nissan
The repair was done very poorly. There is an obvious chip, and the paint job has white streaks in it. The work is unacceptable. The exterior and interior of my car are filthy. There is white dust all over my black interior. There are white marks on my upholstery that aren’t coming off. This is a brand new vehicle. I was told the manager would contact me on 12/26/2017, however I have heard nothing from Hersons. I am not remotely satisfied with the way my car was treated.
Xin Wei.
Vehicle Make : Lexus
Great work
Michelle N.
Vehicle Make : Chrysler
The pick up process took significantly longer than I had been told it would take. I was told it would take about 5 minutes. Apparently paperwork was not completely ready when I arrived and my tires were also not fully inflated due to the cold weather. It ended up taking about 25 minutes and if I had known that I would have come at a different time of day, not when I was rushing to get to work.
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