Loved the text updates!!!
Job well done to Mr. **** for his prompted helping me through out the process. He made everything easy for me.
For the front desk lady I think she need more training of how to gain trust of your customers. She look like she has no interest on helping me. No greetings neither a smile.
Constant communication was appreciated. Thanks for a speedy job well done
Vehicle Make : Mini Cooper
I liked the texts providing almost daily progress. But I have one comment: my left headlight high beam appears to point low. Is head light alignment yours or shoul I go to my mechanic?
Everyone was AWESOME polite and very helpful
It was a very pleasant experience. They do great work. I'm very happy with the job they done on my car.
Every staff member I came in contact with was very pleasant. I came in and within minutes the receptionist had enterprise there to pick me up. I came in to have a little knick repaired from an accident and also had a large scratch down the side of my bumper which had nothing to do with the accident they took care of not only my knick but also the scratches on the side with no additional charge. I truly appreciate them going the extra mile and Haley was wonderful.
Haley, the estimator, was a pleasure to work with. She has good customer skills, and seemed always ready to work with me to insure she understood what I was looking for. She kept me informed on progress and I felt she went out of her way to insure I was happy with the job.
The Jeep was totaled. It was not fixed. My wife asked if the frame was bent and she was told it was never put on a lift. I do not think fixing it was ever considered.
Awesome! Friendly, professional, knowledgeable. Explained the entire process from beginning to end making sure I understood what had to be done. Didn't over promise but finished the job in less than half the time I expected. They delivered the car back detailed and as good as new. Very happy and satisfied! Thank you.
Thanks for making the whole process quick and painless
Very friendly and professional
Very pleased overall....communication was consistent throughout...though nobody's fault, it took longer than insurance reimbursement period for rental car....the truck looks beautiful!
I will NEVER again use your business for repair. Your estimate was totally inaccurate, your communication was awful, your email updates were completely off, your manager is totally unprofessional and seems to have no idea what going on in the location that he supposedly runs, the list goes on. Im not the only person I know that had a bad experience at this location (Easton,MD) and I can assure you that your business won't last long in a small town with the reputation you have given yourself thus far.
My car has never been cleaner. The daily text msg kept me updated and we're humorous. The attention to detail was amazing. They went above and beyond. Something you just don't see anymore. Very refreshing.
Thank you for the updates on the progress. You did a beautiful job.
Every step was well done and I was always informed about what was happening. A great job.