Staff was professional and communicative at all times. Made the experience as painless as possible. I can see why the company is a USAA preferred provider.
Excellent customer service, regular communication, front desk staff also very friendly. I was very happy with the quality of the repair!
Vehicle Make : Volkswagen
Adrian is always professional, efficient, knowledgeable and easy to work with. We trust him 100% and recommend him whenever the opportunity arises. Absolutely no complaints!
Wonderful service and professionalism! Recommending to everyone!
Friendly, professional, honest and quality service. Great to do business with and I would recommend your body shop to anyone looking for your type of service. Thank you.
Adrian was excellent throughout the whole experience, kept me informed throughout the whole process. Repair looked great i am one happy customer. Hopefully i dont have to use a bodyshop in future but if i do, I know i will be in good hands with adrian and crew at caliber. Thanks for a job well done.
Couple of things:
****-Wesley was outstanding! Keep me informed. I never had to call to follow up on anything.
2-Adrian was outstanding as well. Appeared to be sincere in wanting things to be right. Wesley as well.
3-I have been around the industrial environment my entire work life. This facility shocked me as to how organized and clean the shop was.
4-I am not a youngster, this was smooth transaction from start to finish! Thanks.
Vehicle Make : Volkswagen
Very good service. Exceeded all expectations.
Caliber performed a first rate repair of my car. I am very please with the results.
Robert O. Friedel
Quick, professional, quality and very nice staff
A real pleasure to be their customer ; top to bottom courtesy from the staff Car looks great .I will recommend them every chance I get
Awesome team - fit my car in quickly and delivered on time!
The best car repair service I have ever used
Vehicle Make : Volkswagen
This was an excellent experience. These guys are very professional, do outstanding work, and care about service and making things right. I couldn't be more pleased and would highly recommend this place to anyone needing collision work done. These guys are great.
You all did an amazing job on my Sierra. All fixed up and shining like the day I drove it off the lot. Thanks.
The service and quality was outstanding. A great team of professionals and highly skilled collision experts!
Communication with the staff was outstanding. I received progress reports about my vehicle and the repairs were completely quickly and efficiently.
Vehicle Make : Mini Cooper
Nothing that I can think of. Everyone was very nice and helpful.it felt good to be helped and always knowing what is going on with the car.
Best job ever done on my car. Would recommend and use your services in the future. You also gave me some paint and showed me how to do touch ups on areas not covered by repairs.
I was excited to get back not only my truck properly fixed but it was also clean like I had just got it brand new. Thank you for a job well done.
I had a great experience with getting my vehicle repaired. The customer service was top notch.
Everyone was so helpful throughout the estimate and repairs process. I have full confidence that my time was valued by the staff and that every effort was made to make the process as painless and swift as possible. Thank you so much for all of your hard work getting me back on the road.
Very professional. Clean facility and expert performance, highly recommended.
Excellent customer service
I was worried coming in, I had no idea how repair shops work because I never been in such an accident. After getting the results, I was super amazed on how brand new the car looks. Perfect job
Caliber was excellent and we were completely satisfied. Adrian did a terrific job!
They did and excellent repair job on car.
I was very happy with all aspects of the experience. The repairs were done ahead of schedule and the end result was great! I really appreciated the numerous notifications from the shop during each stage of the process. Everyone I dealt with at Caliber was very friendly and professional.
They are terrific as always! Staff are very friendly and very knowledgeable about repairing cars and trucks. I will go no where else.
Everything looks great and glad that I choose this shop to do the repair on my car. Friendly staff with the ones I communicated with.
The whole process was efficient, friendly, and I was kept informed. Reception was friendly. I knew what I was going to pay, and the turn around time was quicker than what I was quoted. The quality of work was awesome.
Very happy with service and results .
Excellent customer care and very timely ????
I had a wonderful, friendly and professional job done on time.
The communication was great, they kept me informed each step of the process. I really enjoyed them explaining exactly what they had to do. The timing was awesome. The office atmosphere was very warming and friendly. Thank you Caliber for a great experience! You have a customer for life and I will definitely recommend y'all to my family and friends!
Caliber did a great job on our repairs, and they got the job done quickly.
I have used Rick Stanley's auto body for years which is now Caliber Collision. Thankfully the same wonderful staff are there. I give special thanks to Wesley,Adriene and Stephanie. 4 of my vehicles have been repaired here and have always had good service and high quality work.
Thank you :-) LL
Always have had quick, efficient, and outstanding service at Caliber Collision, previously known as Rick Stanley's. This last experience only confirmed my previous experiences.
Excellent job and terrific customer service
Awesome job fixing my car. Thanks!
Would use them again but hope I don't need to!
Great work! The front of my Nissan looks like it's new. Thank you
Delivered on the date promised, and the work was excellent. Thank you
Vehicle Make : Land Rover
Very satisfied with the customer service and the prompt and great job that was done.
Caliber did a great job in a short amount of time. Customer service was outstanding! I will definitely recommend them!
Outstanding work and service! I wouldn't trust anyone else!
Staff is friendly and professional. Did a great job on our repairs.
I appreciated that Wesley offered to pay for a rental when my car wasn't ready when I went to pick it up.
Brian Turner did a wonderful job throughout this process. He kept me informed concerning paperwork requirements, time tables, and financial considerations. My wife is thrilled to have her vehicle back, and Brian and the Team did whatever it took to return the vehicle prior to Christmas. Thank you Caliber Collision for making this as painless as possible.
The staff was friendly when I dropped off my car. They finished my car before they originally stated it would be done. They were very nice when I picked up my vehicle and did a few extra perks like washing the whole car and vacuuming the interior. They were wonderful to talk to and deal with and I would recommend them to everyone.
Extremely fast repair. Very polite
I had an awesome experience with Caliber. Not only did they they make the experience pl Asante but also very painless. They were totally awesome.
Vehicle Make : Volkswagen
John krauss a d Wesley were great to work with.
Vehicle Make : Mini Cooper
Seamless. No hassle. Professional. Excellent workmanship
Adrian was great to deal with. He kept us informed every step of the way. Our car looks & drives great!
Overall amazing experience. The guy who helped us was seriously the best. I hit a deer. They stayed in touch and were so kind. When o got my car back it was so clean!
I had the absolute best customer service experience. I was kept informed, treated with respect, and felt like my cars repair was a priority. There was a slight mix up on locations and Brian Turner and Stephanie Banks were gracious enough to stay open and wait for me after the shops hours. You don't see that kind of service anymore. I was touched and thankful. I will be back to this location if the need ever arises.
They were thorough and polite. And kept me updated throughout the proceds
I've driven the vehicle a couple hundred miles since picking it up. I'm hearing some squeaking from the front end (I believe). I'd planned on following up with Caliber this coming week.
We were very pleased with the prompt service. The staff at Caliber is very friendly and professional. Thank you!
Car was finished before projected time. All employees were professional and helpful. Thanks!
I received outstanding customer service and Brian went to the highest standards to deliver progressional and services and results!
The experience was perfect. Adrian and the lady at front desk were wonderful. Very satisfied.
everything was great. thank you.
I was very please with the service! Not just the work done, which was amazing but also the customer care was super! Thank you. I will recommend you to anyone who needs work done on their car. My car looks like new.
Brian Turner was helpful and quite professional. Thanks!
Thank you for the amazing work. Great staff.
Rick Stanley always does a great job.
It took longer than expected due to discovery of additional damages, but it would have been a better experience if there was more communication to inform me of the delay than what was initially given.
Wesley did an outstanding job in keeping me updated about the repair process. And he was extremely helpful and patient in answering my countless questions
about the actual repairs my Jeep needed and the entire repair process and cost involved.
He is a knowledgeable professional who is a tremendous asset to your company.
Wesley was the person that took care of me. Excellent job,very friendly & professional staff, everything was done in a timely manner. I was kept informed of the status of my vehicle through email and text message. I'm very please,my car looks like a new car .You can't tell where it was damaged On a scale of **** to 10, they're a 10. I would highly recommend them to family and friends.
Thanks you, I'm a happy customer.
They completed a massive job about a week early. It was no small thing with $8000 worth of damage and my entire front end destroyed. It drives great and looks great too. Thanks for al you guys hard work!
Overall great work. Noticed your technician did not replace my rear view mirror on my windshield that was broke off during the accident. Found it lying in my backseat. Decided it was not worth it to report, just wanted my vehicle back. Got fixed at my expense.
I could not be more pleased with my experience at Rick Stanley's from the estimate through the pick up my vehicle. I will highly recommend your business to friends and family members without any reservations. Overall, you made every effort to turn a negative situation into a positive one.
Loved the text messages keeping me informed along the way. And truly appreciated it being ready when promised.
Very fast, excellent quality, well managed process.
This is the second time I've had my car repaired by Rick Stanley. Both experiences have been exceptional. Thanks so much.
My car came out better than it was before accident. Wish they had to do the other side. Car was done before the expected day. Very pleased!
Excellent experience! My car was completed **** day earlier than scheduled and looks great - very high quality work, cannot even tell it isn't the original paint!
My car looks wonderful for the second time in a year. You are the best!!!
Awesome job on the vehicle. Very Satisfied with my experience.
Vehicle Make : Mini Cooper
Nobody wants their car damaged, but it happens. Now try to find a collision repair shop that will get the job done right. You and your team repaired my 2006 Tundra a year or so ago. USAA recommended you then and I was very satisfied with the repairs. So when my Mini was damaged, there was no question as to where I was going. Once again I have to say you guys and gals did an exceptional job!!
Thanks, Shelton Belsches, USAF, Retired.
Quick service. Bodywork looks good as new. Will use again and definitely recommend to friends.
Vehicle Make : Volkswagen
Everyone was friendly & professional. They did a fine job & returned my car to me a day earlier than expected
Bryan was fantastic. Made the experience simple and smooth. Thank you
My service experience was excellent my car looks great wonderful job
Appreciate that the car was done even earlier than expected and that the rental car experience was so easy.
Excellent service. Completley satisfied with their work.
Those folks are the very best.
Excellence service and highly professional treatment from the entire staff. Courtesy and quality of job performed unmatched. Thanks. Sincerely, Fernando Robledo
Nice paint match. Looks like new. No issues at this point
Brian did a great job of keeping me informed and handled the transaction very professionally. The repair is invisible and I'll know in a few weeks of use whether the mechanical work is as expected. Thanjs!
Car was ready when promised. Repairs were done and the folks there were courteous and polite. There weren't any hassles. I don't like hassles. Overall this was a very good experience considering the circumstances.
I have had cars repaired at several different auto body repair shops over the past 30 years. Rick Stanley's has been by far the very best experience I have ever had. They were courteous, efficient, truthful, accurate, and a true pleasure to deal with from start to finish.
Love your service and how beautiful my Genesis looks after you repaired "her."
The whole process was easy and seamless; from dropping off my car and picking up the rental, to picking up my car and dropping off the rental!!
Vehicle Make : Volkswagen
Absolutely outstanding customer service
My wife and I were informed of the additional repairs.
Very efficient. Wesley always very professional and courteous. I will continue to recommend you guys!
So far I'm satisfied with the job that was done. The car looks great and doesn't appear that anything happened. Thanks for a great job.
Excellent from start to finish!
Beautiful job done on time as promised!
Did a great job and have a pleasant atmosphere at the shop!
Process is great. You provide estimate to insurance, get approval, order parts and schedule repair. Also coordinate with rental car. Repairs always look great. Could not be easier for customer. Great service and staff. Thanks.
Very good at updating the status of my service. Great paint matching and the use of Siekins paint. Honored the promise date as well!
They went beyond their focus area by helping to cleanup a water leak unrelated to the repair.
Great customers satisfaction and professionalism.
This is my second time dealing with you guys. The staff is polite and professional, they know their business, and they do excellent work. They answered all my questions and had my car ready when they said they would. Thanks for a great job.
This was my second time going to Rick Stanley. Everyone there is always so nice and professional. I will definitely go back for all of my repairs.
Excellent repairs and caring staff
Such lovely people. We would highly recommend them.
From the minute they received my car to the mi ute I picked it up, they were constantly updating me on the progress via text or call. Professional doesn't say enough of their service. My car looks like it did the day I drove it off the Honda lot! Thank you, Rick and crew!
We appreciated the communication. You kept us informed from beginning to end. It's also impossible for us to tell any damage was ever done. It is evident that your attention to detail was meticulous.
The repairs were done very quickly and look great. Thank you so much for cleaning the car inside and out! Everyone was very nice throughout the process and made it very easy. I really appreciate it!
Great job and ready ahead of axhedule
Job on the car was great. Very professional and the estimate and actual price were very close. Passenger door presently will not open unless it is from the outside. I have contacted the office and they said I can bring the car back and it is a quick fix. As well a slight 'dimple' where the rear bumper was reconnected with the right side of the frame. Very slight but my untrained eye spotted it. Staff was great.
The bumper missing clips and not liner not positioned correctly.
The staff kept me updated on everything
Very honest and highly professional auto body. It was my pleasure working with such a dependable team!! I would highly recommend them to everyone!!
The Wilson family
So glad my vehicle was ready when promised. It looks great!
Wesley Handled my repair he was bet efficient and kept me up to date on what was going on. He is definitely an asset to your company. Great job
My repair looks great, but wish I hadn't had to wait a month to get it completed.
I am very impressed of how I was inform on the status of the repair. I would recommend anyone to come to thos Body Shop for any body repairs.
Very accommodating and concerned.
Great people to deal with
Friendly service. Forgot to replace rock guard on door.
Vehicle Make : Mitsubishi
Excellent workmanship! Thank for a job well done!
It was great to get the truck back sooner then expected. Everyone was polite and thanked me with every contact.
I was treated with respect and the things that was done to my trk was explained to me where I could understand.
The work looks great and the job got done much quicker than I anticipated. It was a true pleasure working with you guys, thank you so much.
They did an excellent job and I would highly recommend this company to my family and friends.Again thank you for the job well done.
I am thrilled with the car and did a great job. However, I feel that it taking over a month to get it back was u acceptable. That aside I am pleased with the work.
This is the best place to take your oops than any other place we have b3en. We are treated as the only customer and with all the work they have ..... They still manage to get the parts and get it back together better than new..... Simply the best.
This was a wonderful experience. I appreciated the updates and ease with which everything was handled! I would recommend this company to everyone I know!!
We always get great service at Rick Stanley Auto Service.
There were no issues from start to finish and the car looks great!
I clearly marked that i wanted the damaged parts but they said they threw away the lite assembly.
I had to wait nearly 3 months to get my car repaired.
The car was not vacuumed out or cleaned on the inside.
Excellent repairs with friendly and responsive customer service. Also thanks for grabbing our garage opener from the rental.
Job not finished when called to pick up car. Now I have to make another trip.
Vehicle Make : Volkswagen
Everyone was extremely courteous and my car looks fantastic
Very nice job fixing the vehicle. Very professional to deal with. Only suggestion is to provide a head's up as early as possible if vehicle won't be ready on original day promised. Allows more time to deal with rental car company, etc. Overall this is minor and the experience was great. Would definitely use again.
The work Don was fantastic the professionalism was also very good and they had my truck ready when they said it would be ready I would recommend this body shop to anybody that needed quality work
Great, professional, and on time!
Very impressed and would recommend to anyone!
We planed to fix my truck while I was out of town. Truck looks great and was fixed on time. Please tell everyone involved thanks. Howard M
I appreciate the frequent updates regarding my vehicles status. The repair took a little longer than we originally anticipated but the shops staff did everything they could to ensure my total experience was as pleasant as possible.
OuR experience with Rick Stanley auto body was great. The only thing we did not enjoy was how long we had to wait from the time of the accident until repair date. We plan on using them again in the future if needed.
Awesome customer service. They kept me informed about status of the repairs and helped make the whole process painless.
I am glad I trusted my repair work for my car with Rick Stanley Auto . It's a job well done. That's why I always come back, you guys do excellent work.
Couldn't ask for a more professional and great team of people. They answered any and all of our questions. Top Notch!!!!