Vehicle Make : Volkswagen
Had to order the door part twice - took 3 weeks for the repair.
I was well pleased with the work that I received
Keep the good work at the lowest prices
It took a little long to get my car in to get fixed but was really happy with how it came out
Julio, was my service agent. He kept me informed of all time factors and information. Very satisfied with the overall service.
Thanks for the very regular updates and excellent service! This was a stressless process because of your team.
Caliber Collision did a great job! They always kept me updated and did things in a timely manner! Great first experience.
Everyone was very professional and Julio was great at keeping me updated on the progress of my repairs. I would definitely recommend this location to anyone needing any car repairs!
Caliber collision exceeded my expectations. Everyone was very friendly and helpful. They kept me updated on the status of my repair every step of the way. If I ever needed my vehicle repaired again, they would be the first place I went to.
The date of delivery was changed and there was over spray left on my windshield
Couldn't even tell if there were ever any damage, excellent job well done, I'm very impressed,the employees were very helpful and polite,made me feel right at home. I will recommend you all to anyone who needs vehicles repaired. Thanks again for a job well done.
You made it an easy experience.
I really appreciated Jamel's thorough follow up regarding the status of my car.
Thank you to your whole team!
Caliber Collision always performs more than what is expected. I want to thank my service provider, Jamel for always maintaining contact and informing me of my vehicle's progress. It's nice to know there are people out there that want to take great care of my vehicle.
very nice & friendly staff!
Smooth process from dropping off vehicle to driving off lot after repair was completed. And thank you for cleaning both interior and exterior!! Huge help especially after traveling during the holidays. Cheers!
Jamail was awesome and professional. Thank you!
Good costumer service very professional.
Awesome! All of staffs are wonderful.
I was informed several times on the progress of the repairs and was given a target date for completion, which they met. It looked great and I was completely satisfied.
Great service. Timely updates. Car looks amazing.
These guys are cool...real cool...Thank you and keep up the good work!! Job well done!
Everyone was very professional and helpful. The work done was very good.
Everyone was very nice and the repair was quick. I had a great experience thx.
Your team worked together and met the promised deadline. Never heard of a repair shop keeping their commitment. Tyrell was a fantastic Customer relations professional...courteous--friendly---helpful----kind. He is a valuable asset for Caliber. I do Thank you all and hope you have a blessed and Merry Christmas. Sincerely, Donna M
Communication was fantastic
Everyone was terrific and I love the communication as to keeping me up to date with the repair process. I would definitely recommend.
Robert was great love his attitude very pleasant answered all of my question
Fidel was professional and updated us constantly on status and next process.
Quality work and quick turn around.
I enjoyed every step of my experience! The people were kind and informative, the teams kept me up to date and expertly answered any questions or concerns I had, and best of all my car is looking as good as it did when I first took it off the lot a year ago. Thank you!
First appointment was to look at the vehicle and order parts. 2 weeks later we were told to drop the vehicle off and more parts had to be ordered not sure why the car wasn't completely evaluated during the first visit
Excellent customer service and experience for me being my first time using caliber and collusion
good customer seems to be your goal. Everyone was very friendly . It was very convenient with the rental car location right next door. Let's hope the actual repair holds up . It was dark sky and cloudy when I picked up my vehicle . Hard to see color / paint .
Robert had the best follow up and was always proactive in his communication and updates. I never had to call him. He was always letting me know what was going on and his time estimates were spot on. Great experience.
Everyone was so nice and helpful!
It was nice that they always text me and called me letting me know what was going on with the repairs. Everyone was nice but I spoke with. They took really good care of me thank you .
Fantastic job! Will let friends know to go there!
Everyone was extremely nice and helpful
Great job , very professional . Thank you !!!
Very nice and friendly people to work with,
and they kept me updated all the time. I
would use them again. The body work on
honda was extremely well done. Thanks
I liked that I could expect a call from Robert every Tuesday and Wednesday on the status of my car, even if I didn't answer when I got off work I could listen to the voicemail and keep up.
They did a great job on the repair and Robert kept me informed of the progress every step of the way. I hope that I will never your services again but if I do I will not hesitate to use you guys.
I'm very impressed with the repair and paint. Y'all did an awesome job. Now I'm gonna have to find someplace to paint the rest of the truck, just so it matches the repairs. lol thank you
Damage to rear panel was repaired, but damage to taillight was not. Geico rep said a replacement part would be ordered and installed, but that final part has not yet occurred. (At which point, my answer will change.)
WhenI picked up the car, I didn't really get to inspect the work. Got the car home and the chrome onthe bumper still has scratches and there are areas where tge paint is chipped off. Honestly, not a very good job. My husband called and left a message with customer service. We will be calling again tomorrow.
I was really happy that I was updated every day about what was going on with my car and that it looks better than before!
Thank you for your friends and efficient service.
They were the best. Took real good care of my car and kept me in the loop with everything they were doing. Will go back to them any time.
Jamil was very professional and remiained in contact with me throughout the process.I appreciated most of all.. THANK YOU
Great from the get go. Getting a car repaired after an accident is a hassle but you guys made it simple and easy. I was able to drop my car off and pick up a rental without a hassle. I didn't have to wait for anyone. It was truely a great experience. Thank you!
Truck repair done quickly and looks great!
Extremely satisfied with the job finished 2 days before that the job has been suppoustely has,to be done super friendly an kind staff accuerate and clearly paper work also,very profesional on the updated notificatipns calls emails messsges WOOOWW this attention went over on my expectations thanks guys thnksks geico thanks calliber collision from 1 to 10 ill give you 1,000,000 stars thmks again
Everyone was very helpful and friendly!
Excellent staff and service. Clean and beautifully maintained service center. This is as good of an experience as you can have when dealing with something as stressful as car repair.
Excellent!! Friendly staff! Very professional and courteous!! Excellent repairs and paint job!! Would recommend to everyone!! ????????????
Service was great. Love the coordination with GEICO and Enterprise. Text updates on progress were a nice surprise and I also got frequent check in phone calls from Jamel (sp?). Hope I don't have another accident and need y'all, but if I do I'll certainly be happy to use you again.
Rep, kept me abreast on everything going on and he promised me my car back on Monday and he delivered it by the end of the day on Monday
The service I received was beyond exceptional. Everyone was very professional and thoroughly explained everything to me and answered all of my questions. My car was repaired very quickly and the quality of the work was great. I could not have asked for a better experience! I will definitely recommend this Caliber Collision location to others in need of repairs.