I was never updated appropriately as promised and I had to call every evening to find out if I had to leave work early since no one called me. It took an additional 4-5 days and the receptionists upfront were not professional and not competent in their job. Brad is the only one that took time to explain everything and apologized for his coworkers mistakes. The repair work itself looks great, the staff was not except brad.
Stellar customer service and the return of a clean car. Well done.
One of the best experiences I have had with an organization in dealing with car repair. Caliber Collison kept me informed, were professional throughout the entire process, and best of all my car looks brand new. I will enthusiastically recommend Caliber Collision to all my friends.
Great experience... and customer service
Caliber went above and beyond. The repairs were done earlier than estimated and they even repaired a small area that was not a part of the specified job.
After returning home, I noticed that there was an over spray on areas that wasn't painted.
I'm sure that I can buff this out, however, if the car was covered properly, this would not have occurred.
Services was prompt and curdious. I was in and out quickly. They did everything they said they would. It was a great experience and I would recommend them to my friends.
Very easy process. My car looks wonderful. I would use them again.
This was by far the best repair service I have ever had. And this from a mother of 7 former teenage drivers! Thank you!
Great job. Great, expedited service
Brad, Jessica and Kelsey at the Chesterfield location (#1733) were all professional, helpful and great to work with! Their exceptional customer service made a less than ideal situation go really well! My jeep looks fantastic now! Thanks guys!!
I am all about customer service and yours did great. Ashley was on top of everything, very knowledgeable and extremely professional.
Excellent customer service and Excellent on the body repair on my lexus. I higly recomend Caliber Collion.
Everyone was very kind and very helpful. Staff new their stuff. Will recommend to others
Love the customer service,
Ashley ey was amazing and very polite. Overal customer service was EXCELLENT. I'll definitely go back and recommend others to come here.
Upon arrival home I noticed my bumper that was repaired on the passenger side below tail light pokes out a bit where the driver side does not. As well as the trunk when open and closes makes a rubbing noise now and the passenger side does not. When you open the trunk you can see the lining looks to be cut on the driver side where the passenger side does not. I assume it was taken out or moved around while repairing the bumper because this was not an issue prior to my repair. I feel assured that this company will handle all my concerns as the staff seem to be very concerned with customer satisfaction. I as well realize these things happen sometime. The staff seem to be about their business to include the manager. I will be following up on Friday March 3rd. Thanks Amy C
Customer service was excellent. We received constant updates on the vehicle status. We were very pleased with the finished product. Paint work was exceptional!
Greg was very informative, and kept me updated everyday. I'm very happy with the repairs done, and would recommend caliber as a go-to repair shop.
Dalton is amazing. Positive attitude. Exceptional customer service
The truck looks great. I will refer everyone to this location due to Dalton's customer service and quality work
The repairs were perfect (as if the accident never occurred). We are extremely satisfied with end results.
Professional in all areas and very polite.
It was quick and hassle free experience.
I highly recommend Caliber Collision! The service was excellent. The staff were friendly and very knowledgable. I was mostly satisfied with the frequent updates on my vehicle by both phone calls and text message. The repairs of my vehicle were a perfect match. Thank you Caliber Collision.
Outstanding customer service. Very impressed
I did not like the quality of that was down because when i bring my car in the front did not have any cracked when give me back my car the winshield had a crack in and hood rode that hold the hood not sitting right
There is air that whistles in through the door that was replaced.
This was a great experience
The repairs came out perfect and I got my truck back quicker than I expected. The associate that helped me was professional, knowledgeable and went above and beyond with everything for my truck. A excellent overall experience.
Everyone was amazing. Great customer service. Extremely fast fixing time. Definitely would recommend
Can't say enough about the staff... Ashely Ey along with Krystin Pinchefsky helped to dissolve any worries I had and really made me feel like my truck repairs and getting me back to normal was number **** priority. Very helpful with any questions, concerns I had. I would absolutely recommend this body shop to anyone needing repairs.!! I really like the text messages updating me on the status of my truck. Thank you ALL that worked hard getting me back to 100% ... Matt Allen
Everything they did from customer service to repairing my vehicle was A service and I'm planning to return to them shortly to have my bumper replaced.
The repair seemed fine when I checked briefly on site. The fob light looks great! However, when I got home that day to do a more thorough check of my car, I found what seems to be splatters of white paint on the hood, new scratches on the upper left corner of the hood, many small scratches (specs) all over my winshield, more damage to the door handle on the passenger side, and a white stain on the floor mat behind the driver's seat.
Truly impressed with the extended services. Will definitely recommend Caliber
Very Professional from one business owner to another.
Everyone was so nice and professional, I was amazed at how great my car looked, I want to thank everyone for the excellent service I received. I will truly recommend Caibur Collision to my friends. Thank you, a truly satisfied customer
The service has exceeded our expectations. Impecable service.
I was very satisfied with overall work done to my vehicle I would recommend them to anyone who need body work completely satisfied
Kept me informed as the process went along
The lady that works in the garage with the gauges was awesome. She is super friendly and explained the whole process. The young receptionist with the long blonde hair however was not very friendly or helpful. Overall it was a fast easy process.
Everyone in the office from the front desk, to the GEICO adjuster, the car repair woman and even the rental car gentleman were all very friendly! My son enjoyed getting a bag of popcorn and the repairs were very quick and well done. My car was detailed without me asking. Shawn the enterprise agent offered assistance with carrying my child's car seat from my car to the rental and the repair woman also assisted with taking my belongings from the rental and back to my car at the end of the day. I am very pleased with everyone and everything at caliber collision. Keep up the awesome work!!
Everything was very quick and professionally handled. I appreciate the commitment to your companies vision of getting your customers back on track with their routine.
I can't believe how professional, curtious, & fast my repairs
We're done. WOW!!!!
You did a great job. I really like and appreciate how I was kept informed of the progress of the work being done. Also the amount of time it took to do the job. Great workmanship. Thanks.
Ya'll did a great job and i was completely satisfied with the whole experience! Thank you very much!
The entire team had excellent customer service. I was very impressed with how well they fixed my car.
Extremely satisfied with repairs
Entire process was excellent
Dalton and his crew were amazing and very helpful
You guys did an awesome job on my car. I will for sure recommend this shop. Dalton was who I dealt with when my car was there. He was great. Thank you guys for everything.
Every person I talked to at Caliber was helpful and friendly. I appreciate the great customer service and your patience with my very impatient teenage daughter. The repairs look great!!
I appreciate everything that took place in the repairs done to my ford ranger,from the friendly staff and the text messages sent to my phone every day letting me know the progress being made,thanks for a well done job
Very friendly, knowable and professional staff. Product was completed on time and I was kept update on the status of the vehicle throughout the entire process.
Brad & the staff were very easy to work with and kept me updated on the repairs. Job well done
Everything was superb! Brad is the best service guy you could ever ask for.
His customer Service was excellent. Between Brad and the front desk, they made my daughter and I feel as if they have known us forever. I would definitely refer anyone to them.
Awesome job and great service! Very professionally done. I am very satisfied with how my car turned out. I appreciate the excellent job that was done.
Excellent work and kept me well informed about the progress.
Repair was reduced from original 3 day estimate to 2 days per my request (not even a quibble about it ). Despite an unexpected problem, car was STILL ready on time! Periodic updates are a nice touch. Good front desk staff. Smooth, seamless operation to get me back in the car. Repair looked like it just came from the showroom floor. Bravo Zulu! USCG/USN lingo for Well Done!
I was very satisfied, from the time I walk through the door. The shop was absolutely amazing and clean, everyone was so good to me. Yes I would highly recommend to everyone.
Above and beyond service. Washed and vacuumed my van in addition to perfect repair job, and that means a lot when you have four kids in tow! Thank you!!
My experience with caliber collision were excellent I'm extremely satisfied thus far Dalton went above and beyond to meet exceeded expectations my thanks to caliber colllison and Especially Dalton your service will never be forgotten
I appreciate your pride in workmanship and your friendly service
Great communication during the process and even beat the original deadline .
I am very impressed with the organization and professionalism of everyone I had contact with. They made what could have been an unpleasant experience and made it simple and comfortable. I am very pleased with with the work and the use of text to keep me updated on the progress of the work. I will definitely recommend Caliber Collision to anyone who has a need of repair.
The team at Caliber collision did a great job of getting our truck done right and done fast. I would recommend you guys to anyone
I appreciated you keeping me posted, by computer and phone as to where you were and how long it was going to be. Thanks so much. Ann
My car looks as good as new, I couldn't be happier.
Thank you guys for getting me back into my truck. Much appreciated. Had a great experience and glad I chose you guys to do the work. You made my truck look like nothing ever happened, and with a new teuck, I really do appreciate it.
Easy, thorough, and great customer service!
Work exceeded expectations. Updated during the process was appreciated & will refer others
Excellent quality work a very courteous staff, i will recommend them and use myself if needed
Greg helped us. He was informative, accomodatingn and patient. Worked with the insurance company to insure a timely and complete repair, AND expedited repair a day early so that we could take a trip to see family for Christmas. Service and performance rated 10 out of 10. Will come back to Caliber if needed and reccommend to anyone I know that needs repairs. STELLAR SERVICE!!!!
caliber collision did an excellent job on my vehicle. I will recommend their services for sure!
thanks caliber collision!
The staff particularly brad was incredibly friendly, thorough and professional. He took great pride in his work and the entire experience for me
Thanks for all your help and being professional. Excellent Service!
Was very surprised how well they did taking care or me. Was very helpful in getting a rental car set up. Did a great job of keeping me posted about my truck. And was very pleased with the quality of work done to my vehicle.
Greg was professional and courteous. Great job keeping me updated. I never had to call him for updates.
Great service love the car! and the repairs customer was absolutely amazing
The staff was friendly and accomodating. Thank you for attention to details concerning customer service. The repair work itself looks fantastic. Thanks.
Brad did a great job! I appreciate his professionalism and he made sure the car was to my satisfaction.
They did a wonderful job on my car.
We were extremely satisfied with our service at Caliber. We especially loved the voice mails, texts, and emails sent to keep us updated on the status of our vehicle. Great customer service!!
I was worried about the car. I wish it could have been finished faster. Thanks
Excellent service; seamless repairs; after repairs van looks brand new. I am completely satisfied.
I was very satisfied but I did find the communication to be a bit lacking and it did take rather a long time for the car to be ready. I was originally told it would be a week but instead it took almost three. Overall, I was happy and the staff was fantastic.
Great job overall I would come back and refer others
The truck looks great and I appreciate all the effort in getting the parts in order to complete the repair job
We were very happy with our experience with Caliber Collision Center. Our car looks beautiful, the staff were very professional, polite and worked very hard to get our car returned to us as quickly as possible.
Great job. They knew me by name. Also happy to see me. Kept me updated on a daily basis. Exceeded my expectation. Thank you, James and staff.
Excellent service all around. Thanks.
Professional servuce, great follow-up.
The associates were amazing and very professional. We had gotten there a little early and the workers went ahead and helped us and got us out the door in about 20 minutes. This was some ofancy the best customer service I have received in a long time. I will be definitely recommending your guys shop to all family and friends.
Service was great!! I was updated along the way and the completed work was A! I plan on returning for some additional work!
I would recommend ur body shop to everyone great job,plus keep the customer updated on vehicle.
You guys were professional throughout the entire process of completing the car repair. I was very satisfied the first time you guys repaired my car. When it was time for me to repair my car the second time, it wasn't difficult to select you guys the second time. I will definitely recommend you guys to anyone I know who needs any repair work on their cars. You guys have met my expectations. Your company has an outstanding and excellent reputation that you all should be proud of, because I am proud of everything you guys have done, and the amount of work you guys put into repairing my car. I have to say, my car looks "brown new" when I picked it up following the completion of the repairs. You guys do not cut corners when it comes to repairs, and you always put your customers first. Thank very much. Toks Ogunyileka - Loyal customer.
they did an excellent job in the repair of my Honda civic 2008
Fantastic service, professionalism and on time repair. One of the best experiences I've had with an auto body shop.
All service and communications exceeded my expectations. I feel confident my car is back to its original condition. I appreciate every aspect of my experience with Caliber Collision.
Best customer service I've ever received at a car place. Best repair job I've ever received anywhere. The staff was friendly, professional and efficient. The technicians who repaired my car did an amazing job matching the paint and fixing the bumper and Quarter panel and headlights. They even washed and vacuumed her!???? My vehicle hasn't looked this good since I bought it - seriously! You have my repair business for life and will come highly recommended to everyone I know! Thank you for everything!
They did an amaizing job at a reasonable price. They kept me posted daily of the process. They explain the whole work that they were going to do. **** Cauley was great to keeping me on the loop. I highly recommend them. Amazing job.
Great job on my civic. I'm happy with the results. Britany and jessica were helpful and courties. Greg kept me informed about the progress on my car. Very satisfied with caliber.
Great customer service. Will definitely recommend Caliber to friends!
Job was finished early. Technician Brady answered all my questions and was very.helpful. Thank u
You all did a good job. It looks like it have never been in an accident. Thanks
I had a great experience. I hate to be picky , but there were a few dirty marks on the interior of the car , but I understand things happen. You all did a great job and treated me awesome.
I am happy with all involved, from the time I walked in on Monday till the time I was called on Wed. evening saying that the car was ready for pick up!!! The work looked very well. and was done in a very timely manner. Yes I will recommend anyone I come in contact with needing body work to your business!!!
Thank you very much once again!!!
Very impressed with everyone's professionalism and quality of service and work. Thanks for making the entire experience this easy. Special thanks to the young lady at the front desk and to Brad for being so helpful and providing top notch customer service!
I really do not understand why the shop would call on four different days to say the car was ready then call the next day to say it wasn't ready. Geico would call and say the car was ready then the shop would call a few minutes later to say it wasn't ready. The work was good but the communication of when the job was done was horrible.