Vehicle Make : Toyota
Never again. Dropped my SUV off for a written estimate on a State Farm Claim for a damaged rear quarter panel. The estimate was completed in a couple of days. We requested to have our vehicle prepared for pick up - provided 3 business days notice with the simple and obvious instruction to have it reassembled to the condition as originally dropped. We arrived to find the interior was still in absolute shreds with a heaping pile of parts and panels - not even touched. They apologized and requested 2 days additional to resolve. 2 days later the vehicle had not been touched; we were told they were busy - really? 4 days later we arrived to find the vehicle half assembled with some interior panel parts now missing and others damaged by their team. They acted as if this was normal! I don't get it? Their comment was 'your just going to take it to someone else'.
Although the situation was completely unacceptable, now going on six days of held hostage without a vehicle, we accepted the half assembled and damaged truck only to find their team had drained the battery, disconnected the airbags, seat belts, and tire pressure sensors. Either the mess was intentional, they are not capable, or they just don't care. The jury is out.
Vehicle Make : Honda
Gerber Collision & Glass was one of three shops my insurance recommended for my car repair. At the time, the reason I chose Gerber was because their shop was close to my office. From the initial visit until I picked up my car, my experience was fantastic! The entire staff was very friendly and professional. I loved the text messages (and phone calls) with updates on the status of my repair. I have never had an experience where a body shop (this was my first major accident) communicated with you regularly. The entire process (and experience) was seamless. If I ever need this type of car repair again (or know someone who does), I am definitely going with Gerber Collision & Glass. My sincere "Thanks!" to the entire staff.
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