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Real Reviews From Verified Customers

Body Shop Review Summary

5 star 54 reviews 72%
4 star 16 reviews 21%
3 star 1 reviews 1%
2 star 3 reviews 4%
1 star 1 reviews 1%
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(All Vehicle Makes)
Ludwig K.
Vehicle Make : Honda
5 out of 5
11/26/2021
Don's did a great job!
Ravi K.
Vehicle Make : Honda
5 out of 5
10/31/2021
I really appreciate all the people that work in the office! They are so friendly and helpful. There was clear communication every step of the way. Thank you!
Marvin V.
Vehicle Make : Mazda
2 out of 5
10/16/2021
Luis and/staff needs to properly set and manage expectations around job completion and timely communicate status updates to its customers. Getting the car over 2 weeks when it was initially promised that it would be done within a week is more than an inconvenience. Luis also needs to communicate in a professional manner and not in a condescending tone. As a customer, I don't need to know "industry standards" of work hours performed and the car that came in that distracted and caused Luis to forget giving me a status update. I only care that my car is delivered to me on the promised date. Finally, if Luis does not want customers to reach out to him on his cell phone, then Luis should not initiate contact using said cell phone.
Ashley N.
Vehicle Make : Toyota
2 out of 5
10/11/2021
I brought in my 2012 Toyota Tacoma for window repair. I felt the service was rushed, I had to have my boyfriend pick up my truck because I work 9-5 M-F. When I was able to inspect my truck the window was not completely fixed, it was only rolling down half way. I tried repeatedly to find out a good time to return. But I was ignored. My windows not fixed, and the customer service needs a lot of improvement. I would love to have a working window that I paid $609 for. But I feel uncomfortable returning since I've been ignored for weeks.
Judith C.
Vehicle Make : Volvo
5 out of 5
10/2/2021
Great repair work
**** A.
Vehicle Make : GMC
5 out of 5
9/15/2021
Luis kept me updated on the progress of the repairs. I am very happy with the repair work done on my vehicle.
Paul Y.
Vehicle Make : Toyota
5 out of 5
9/4/2021
Excellent job and they kept me updated. Repair process was simply and easy
James S.
Vehicle Make : Scion
4 out of 5
9/3/2021
Luis was in all respects resourceful, honest about time required, and managed the project beautifully. I was very pleased with the results and with my experience.
Charles M.
Vehicle Make : Jeep
5 out of 5
8/13/2021
No complaints
Nancy C.
Vehicle Make : Dodge
5 out of 5
7/31/2021
Great communication.
Ernest N.
Vehicle Make : Toyota
4 out of 5
7/24/2021
luis waas very good in telling what has to be done and when it will be finished. The job was completed ahead of time. Dust on the car was hosed of and the tires were cleaned when I came to pick it up. These extras was much appreciated.
Maria V.
Vehicle Make : Toyota
5 out of 5
7/16/2021
I'm very satisfied, they make sure customers are happy after the job is done. They even make the car clean through their courtesy. Very dependable. This is the place you can always refer to anybody without a doubts.
Jeffrey M.
Vehicle Make : Honda
5 out of 5
7/14/2021
Thank you! Fantastic service. High quality repairs. Timely. Professional. Above and beyond service!
Janice G.
Vehicle Make : Lexus
4 out of 5
6/22/2021
Highest marks for fine, professional work, prompt delivery, an honest assessment & outstanding customer service - Luis is the best. Thank you all, my car looks great
Derek W.
Vehicle Make : Subaru
5 out of 5
6/11/2021
Luis was very helpful. I'll definitely be reaching back out
Keiko L.
Vehicle Make : Subaru
4 out of 5
6/6/2021
Don't have any suggestions. I was very pleased with the work you did and I would definitely recommend you to anyone else.
Gary G.
Vehicle Make : Jaguar
4 out of 5
6/3/2021
Everything was completed as promised and car looks great. Louis and Cherie were wonderful to work with.
Steven A.
Vehicle Make : Honda
5 out of 5
4/6/2021
Great work
Duong Q.
Vehicle Make : Honda
5 out of 5
4/3/2021
EXCELLENT EVERYTHING
Anita S.
Vehicle Make : Toyota
5 out of 5
3/26/2021
I’m very satisfied with the customer service your staff had shown me and the work that they had done with my car.

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