For starters I was told the car would be ready on Friday and it was ready as promised. When I arrived Melissa at the counter was friendly and she made me feel like a person and not a customer. Then Miquel Carrillo came out to look at my car. He was a total professional and he knew his job well. I asked him some questions regarding another issue and he pointed me in the right direction. Even though the rental car place was just a ****/2 block away he offered me a ride. When I was called on Friday that my car was ready he offered to have my car brought to me and my rental taken and returned. The entire process was smooth and professional. I will never use anyone else but this Caliber and I would recommend them to anyone who asks. I never take the time to write reviews but I was impressed. By the way my car was repaired and looks like the accident never happened.
Great customer service and speedy repairs
Pedro Nolasco did an excellent job. He kept me updated through the whole process. He is an asset to your company.
Everyone I had contact with throughout the process was very kind and thoughtful. The front desk person, the gentleman who looked at my car, David, the gal who followed up, Monique, then when it was moved to Santa Ana, Miguel was great and the guy who dropped it off, Louis. The gal who answered the phone in Santa Ana. I was amazed at that the level of service never stopped no matter who I spoke with. Thank you!
Miguel was so helpful and really put me at ease. Thank you so much Migueless! My car looks wonderful. I will definitely be recommending.
Thanks very much for the professional and attentive service provided by all Caliber Collision's personnel.
My experience interacting with Miguel was top class. He was of great help and went above and beyond explaining and even staying late to make me feel comfortable about the repairs done to the cat
This is my third time with Caliber Collision on McFadden and I do not have any complaints. Service was done in the time promised and employees are ver professional.
Pedro and Luis were extremely helpful. I felt as if they put themselves in my situation and tried extremely hard to accommodate me. They were constantly updating the status of my vehicle.
Melissa is awesome at the front desk. Very friendly!
Overall great experience!!
My car looks brand new again. Thank you :)
Staff was very helpful and professional. My car needed a lot of work done on it. My car looked brand new when finished. I was very pleased and happy at the results. Thank you Pat ****
Pedro was great!! He got there early so I could drop off my car so I would be late for work. He kept me well informed on what was going on with my truck. He even dropped it off at my job so I could go straight home. My second time picking Caliber for my repairs always have great service. Everyone is super friendly.
2nd time I've used you, and both times very happy with the work done on my car and the staff I interacted with. They kept me up-to-date on the progress on my car and delivered it sooner than originally planned.
I was very pleased with the repairs of my vehicle. Miguel Carrillo follow up and answered all my questions regarding my vehicle.
It was great overall! It was done in a timely fashion
Loved it!! I knew I went to to right place.
Luis and Pedro provided excellent customer service.
Yes you did a very nice job, and Miguel has great customer service!
I highly recommend Caliber collision
Very fast, completed in 3 days. Miguel kept me informed of your progress and was terrific to work with.
Thanks, Terry Girch
Miguel was very professional, the fix took less than 3 days. my car is fixed clean , like new.
Professional staff and work
Was told my vehicle would take approximately 5 days and it only took 3 days. So pleased with timeframe
My car looks brand new! :)
Excellent job. I very happy with the repair and service you brought me. My Highlander is like new again,Thank you!
They said and did what exactly they were going to do. That's how I do business. I would highly recommend you guys
The last two times we brought a vehicle in for a repair estimate, we walk away with nothing...told you need to talk to insurance adjuster.
Miguel Carrillo was very helpful, professional, and explained every detail. Was very punctual as to when the repairs would be completed.
Thank you all for your great service. My car runs like a new car. In the future we will make sure we recommend our friends and family.
I was impressed on how fast your team completed the repairs on my car. I also appreciated the customer service that your company has with the rental car place, on your offer to return the car for me.
You can't even tell where my car had been damaged. The people who handled my claim were amazing, friendly and professional. I had my car back almost a week before I had expected to! I can't stress enough how wonderful my experience has been with you. If I ever need another body shop, caliber collision will be my place. Thank you so much for helping me get my car back to normal! ??????
Friendly & professionally - highly recommended to anyone who wants to have the job done well
Vehicle Make : Volkswagen
Absolutely my best experience dealing with a collision center. Very friendly staff and extremely efficient progress in repairs with daily updates. I could not be more thankful for using Caliber Collision. Miguel was the rep we used and he and his crew worked with my personal schedule and needs. It felt more as a favor was done for me instead of service i paid for. Thank you everybody for turning my negative event into a positive experience. Forever grateful
The entire shop was so kind and took such great care if the details this was the 2nd time I have used caliber and I refer all my friends and family.
Thank you so much
I chose to have my 2015 Hyundai Elantra repaired with Caliber Collision in Santa Ana. My car was in the shop for about two weeks. I picked up my car. Monday May 16th and when I got home I realized the the back right side was not fixed. The following day I went in to have the shop to take a look at it, then they then told me the insurance didn't cover it but I however I was not notified about it at all. I had planned to meet with my dad there so we could both speak to the service advisor which was Jason Jacobowitz. When I arrived there my dad opened the door to get off and accidentally hit Jason's car with the door to his van which left a white scratch the size of my thumb. At that moment Jason was by the entrance of caliber collision and when he realized my father and I were taking a look at the side of his car , he raised his hands in the air and with foul language yelled " you fucken hit my car and you werent going to tell me". He then approached us in a violent manner . He was very disrepectful continuing with his foul language and asked my my dad to give him $300 for the repair. My father then said no and he could file a report wth his insurance, my father also asked for his information and he denied and got offended and his aggressive behavior increased. When my father was taking the pictures of the damage he leaned his back on his van which makes a denting noise and Jason had his head In his car and got out and slammed his door and accused my father of kicking his car, once again with his foul language. I chose this Caliber Collision because of the great reputation they have and never did I expect for an employee to have this kind of behavior. Jason Jacobowitz was very out of hand and therefore, that is why I am unsatisfied with Caliber Collision. This behavior is absurd and unacceptable for anyone, especially for an employee that is wearing a uniform representing the company. Jason did not even give us the opportunity to explain to him that we goo to go in the shop and ask who that car belonged to so that we can arrange something .With that said , I spoke to the supervisor working that day and explained what had happened . I also had recently recommended a friend of mine that brought her car in to you guys on Monday but I will no longer do that because of the treatment my father and I revcieved from the employee Jason Jacobowitz. This entire situation was unecessary and could have been avoided if Jason Jacobowitz would have gave the opportunity to even speak and explain what had happened . Never in my life have I ever experienced something like this and nobody should ever have to experience something like this nor should they be spoken to in such a violent manner .
Miguel was awesome. My car was like new again. I was 100% satisfied.
Pedro went out of his way. Best experience I've had with a body shop.. Very happy!
Luis Villanueva & staff are very professional. I am pleased with the service. From start to finish great customer service. Thank you again.
Management went over and above from a customer service perspective. Luis was very professional and helpful during the entire process.
First off my car looks beautiful !! Everyone was so kind and made my first experience at a body shop easy and headache free. Thank you everyone!!
We loved having Jason help us he helped answer all my questions and was very good at communicating w me through the process. Thank you. I was revered by family and I see why! I'll be sure to refer to you guys moving forward.
Everyone was very professional and friendly all the information was given to me in a clear and understandable way they took great care of my vehicle they did a job well done. Thank you for your great service.
Pedro was very professional and helpful!
Vehicle Make : Volkswagen
Car looks great. Was kept abreast of the status of the repair and completed timely. Also, the group was professional & proactive.
professional experience all throughout.
my jeep was fixed and returned asap.
definately will come back if I get in a wreck again.
Pedro was very helpful. Overall very pleased with my service.
This place was fantastic great customer service
Also quick service and updates on your vehicle
I'm so happy with the work my car looks good
I really did like the work that was done and having the car washed and the inside of the vehicle cleaned was an expected surprise and thank you for all that.
Pedro was very helpful as well Joanna. I needed my car rushed and Joana helped accommodate my short time frame by emailing me forms and allowing me to scan and send my signature. Pedro was helpful when I came to pick up my car. Very friendly and showed good customer service. However, I did end up waiting a while in the lobby as I was told the car is being washed and put back together. As I drove away I noticed dried water marks and smears all along the right windows and mirror which was a bummer. Overall great experience with you guys. Thank you!
They were very organized. Dropped off our vehicle quickly, was updated with status. It was completed earlier than first reported. Great customer service! Thank you.
Pedro helped me a lot, he is the best. He always called me to give me the status of car and he knows everything. This location everyone is friendly and kind and I had no problem with them. I will recommend my family and friends to go with company and ask for pedro.
Caliber Collision receives my highest recommendation for skill, appearance, service and follow up. I have never dealt with a finer repair group.
I'm real happy with the work u guys did in my car the good work my car looks like new thanks again!!!!
Because I had 2 separate repairs completed I can only tell you that I was completely satisfied with everything. Miguel Carrillo was both efficient and professional in every way. Thank you for the good service.
I was very pleased with the service I received abd especially with the professionalism of your Service Advisor, Miguel Carrillo.
The staff is extremely friendly and accommodating. The work was done incredibly fast and beautifully done. Thank you Miguel. I am very impressed with Caliber Collision of Santa Ana and if I need their services in the future, they will be the first ones I call.
Your attention to detail is impeccable.
Service was excellent. We are always kept up to date on what is happening with our vehicle.
Vehicle Make : Volkswagen
I was very satisfied when I picked up my car, but after having it for a day and the ability to see it in full light we found some mistakes. I'd bring it back in, but I can't afford to rent a car to have the mistakes fixed.
Miguel Carrillo was friendly, professional and efficient! Thank you!
Excellent customer service and beautiful repair on my car! Thank you!
Well im very greatfull and happy on how an amazing job they did on my car and mostly pedro he was there answering all my questions and updating me all the way tru the finish
Excellent service, very responsive, knowledgeable, and friendly.
Very Professional & helpful Would not hesitate to use them again and I will be sure to spread the word yo friends & colleagues.
Did a fantastic job and finished my car a day early.
I am so thrilled with the customer attention and care I received. Thank you for such a positive experience.
I appreciate the organized business manner. Keeping a customer up to date on progress is wonderful. Pedro was a very nice contact person.
Luis was great. He was very helpful and I was informed on everything every step of the way. My car came out looking better than ever.
I've been here 4 times and the customer service is top notch. I can tell they take pride in their workmanship.
very easy and car looks great everyone kept in touch. thank you
Incredible turnaround time on my car repairs. I had assumed I'd be driving a rental to my Christmas events. Instead, my car was returned to me in less than 48 hours. Miguel was incredible. I hope I never require your services again. If I do I will not hesitate to return to Calliber Collision. The receptionist was very helpful also. It was great to get my car back today. It looked brand new. Thank you very much.
All staff were extremely helpful and friendly. They were very knowledgeable which helped confide in their service. The repair was done in a fast manner and I was satisfied with the repair. Thank you for making this experience pleasant.
A receptionist and a service associate are very friendly and kind to take care of my veacle. The estimated time to repair was a lot faster than I expected. The repaired car was even washed and cleaned well, too. Overall I am very happy about their services.
Everyone was friendly and professional. Great job to everyone who was involved. My car looks like new and I love it!
I appreciated how prompt and helpful everyone was.
Pedro was excepcional; this is the se one time I being my vehicle to Caliber and It's been a great experience both times.
Vehicle Make : Mitsubishi
The communication was great and I'm happy that my bumper color matches the rest of my car. The last Caliber I took it to did a crap job matching it. So, thank you!
Informative and friendly...
Luis was very customer service oriented and had my car very clean and proper for pick up once repairs were finished...
Thanks caliber and Luis
Overall great service great people to work with
Everyone I dealt with was professional and courteous! You completed the job under the time you allotted. Your 'update' system is tremendous!! I wish more companies would utilize it! Thank you very much for a job well done!
Everyone there was extremely nice and they did a great job with my repair! Thank you Caliber Collision team!!!
Very quick service and easy. Thanks so much
Jason and Luis were absolutely fantastic; very helpful and very proactive. Thanks for a fantastic customer service experience; I hope never get into a collision again, of course, but if I do, I'll definitely take my car to Caliber Collision for the repairs. You guys are great! Thanks so much! Chris Lee ****-****-xxxx
After we brought the car home we noticed that a spot on the rear view mirror was missed.
Pedro was very professional and helped me out with returning my rental car. He opened the shop early so I could pick up my car and get to work on time. My car was repaired at the Santa Ana location in California.
Luis and Pedro were super helpful and I was so pleased to get my car back so quickly.
Customer service is great,well done job on my car,fast and perfect,thank you for all staff but specially Luis Villanueva my service advisor...
Job well done! Finish on time and all!
Everyone was prompt, helpful and very nice. Luis was very good at answering questions and keeping me up to date with the status of my repairs. I felt comfortable with him, which is saying a lot because I've had less than positive experiences with other collision repair places in the past. Thank you - you have a good team in place. -Christine
Excellent service...got the car ahead of time as agreed upon..especial mention to Luis Villanueva for the good service...thanks to all staff of Caliber Collision, Santa Ana Office
I'm totally satistified wd the repair work done by CC on my car. I also highly commend the service extended by Mr. Luis Villanueva from the time my car was brought in for estimate until it was finished Luis was there to assist me. Thank you!
very happy with the service....Pedro was awesome and made a frustrating situation so much easier....I would come back again if needed and would recommend to family and friends
Thanks to the management at Caliber Colision for going above and beyond to ensure I received service. They did an excellent job on my vehicle and I'm extremely grateful for the great care I received.
It was a pleasant experience.
thanks for the job , my truck look very good thank you ....
I am a repeat client of CC... I am thus far completely satisfied with the professionalism and friendliness of "you folks"...however,my car still gas residue on it, from a nearby car's spraying of something..
I appreciated the fact that I was kept informed
of the progress of the repairs as they were
Thank you very much you guys did a good job and was so happy because it took you just a few days to repair my truck once again thank you
Well I'm really happy with the job that you guys did ......faster and well done and Luis has an excellent costumer service!!!! Thank you
Thank you Luis for the commitment to make this process as easy as possible. I appreciate your comunication and dedication to make the process as smooth as possible as mentioned above. I highly recommend Caliber Collision located on McFadden and Lyon to anyone.
The staff was fantastic -- so friendly, efficient, and helpful. Luis, in particular, was among the best representatives you could have. He made what could have been traumatic into a seamless and easy experience. He deserves a raise!
Luis Villanueva and everyone I met were great.
Great customer service, Thank you! Response was timely and I appreciate the excellent communication.
Car alarm has gone off randomly three times this week from barely sitting down even though car was unlocked all 3 times. Bumper is not flush with rear right quarter panel and has ****/8" of play.
Great service! Very professional!
Thank you for even washing my car!
The entire staff and especially Jason were wonderful and kept me updated the whole time, Very happy with how my car turned out!
The repair looks a lot better that I tough it would be. Can't even tell it was in an accident. thank you for all the great job and a good customer service
Vehicle Make : Volkswagen
Very friendly staff. Jason was a wonderful person and took care of my car very well.
I was very satisfied with the job that was made on repairing my truck. The gentleman that helped me was very professional and answer every question that I had. I definitely recommend this shop to everyone.
From start to finish, I was informed every step of the way. First Class Service
Luis was great. Overall very efficient and repairs look great!
Luis and Receptionist amazing customer Service, very pleased on taking my car to Caliber...... Nissan recommend me to Caliber.... Thank you so much.....
Luis was very helpful throughout the whole process. I appreciate his hard work. The work done on my car is top quality. Thank you.
Very satisfied with handling of the case by Jason Sipp promptly and in an efficient and professional manner.
The entire staff demonstrated professionalism. The front desk clerk was very friendly and helpful. The service advisor Jason Sipp did a great job and exceeded my expectation. He got my car fixed earlier than expected. The front desk Johanna provided a good customer service.
Great price and the process was fast, I recommend this place.
Vehicle Make : Volkswagen
I appreciate that everything was done at a timely manner even before date expected. Mr. Villanueva was on top of every single detail pertaining to my claim. I wasn't sure of my rental with Enterprise and Mr. Villanueva also took care of it. Thank you,Calliber for a great team! Keep up the awesome work!
GREAT JOB, GOT DONE EARLY , WHEN DONE OUR CAR WAS WASHED AND CLEANED INSIDE AS WELL.
Jason did a great job and tried to work within my timeline and did a beautiful job. Thank you so much. Pretty unhappy with Enterprise and probably won't use them again, but you guys were great. Thank you.
It was fast and Easy Pedro was my advisor very helpful thank You
Great customer service, workmanship was excellent.
I appreciated how fast you got our Pilot back to us. Thank you.
Luis and staff were very helping and kind. There work was fast and convenient specially because I needed my car. I liked the service they provided thank you.
Quick service. Great customer care.
Staff is fast and efficient, and courteous .this is my second time with them and completely happy with their work.
Very personable, professional personnel
Excellent and very imformative customer service.
I love my honda civic 2015 thanks caliber Collision for a Awsome Job i really do Appreciate it what you guys did you guys are the best And also a Big Thank You to Luis Villanueva For his Outstanding Job And for Always being there And halping me Out With any thing Thank you guys
I am very satisfied with the repair of my Honda. Everyone at Caliber was very professional. They made the process very smooth and kept me with update with my vehicle. I would to thank everyone at Caliber for great job.
Associates at caliber collusion were great, it's the retards from the insurance company that took forever to respond.
Loved how it was finished before the estimated date!
Luis is very kind, detailed and honest about everything that was going on with my car. Great customer service!
Great peaple. And great service
Great and fast service. I will recommend this place to friends and family.
Whole experience was fantastic! Car looks amazing.
Great job and great customer service.
Thanks caliber you made my car look brand new !!!!!
You guys knocked it out of the park. I will recommend you to all.
My car was super clean! Luis did an awesome job, by making sure that my car was done fast. I'm very happy with my car, it looks amazing!!!! Good job and everybody was very professional. Thank you so much.
Thanks for your consideration.
Thank you for your professionalism. The text messages with the updates were also appreciated. I didn't have to worry about calling and checking on the status.
They went above and beyond my expectations!
The service was excellent. The Service Advisor Luis Villanueva and the Manager at Caliber - Santa Ana, CA were great. Thank You!!!
Luis was great to work with.
The whole staff was awesome especially Luis. They answered all my questions and they were able to fix the car with no problems from the insurance company.
The service was Excelente
I have no issues with my last visit (March 4-5) but this was a warantee repair that took 3 or 4 visits since last August. Hopefully it is all finally fixed correctly.
Gene helped me by making my car look as good as new. I am very satisfied with the outcome.
Eugene was amazing and gave top notch customer service!
Luis was very good at getting my car done quickly and was very courteous and responsive.
Seats are still loose, front seat memory was erased, Windows no longer automatic, and why did it take 30 minutes to pick up my car?
Luis was great from start to finish. He got my car in, followed my requests and delivered my car looking like her old self a week earlier than estimated. i would recommend to any friend in need. thank you caliber!
The whole process was simple and easy.
Peter and his staff, mostly his technician, Javier, went above and beyond my expectations! Your organization is fortunate to have such a talented craftsman.
Luis Villanueva was very professional he went well and beyond my expectations on getting my car repaired. Thanks to all the staff I had my vehicle before the expected completion date.
Luis and Peter try to exceed customers expectations. The gals at the reception desk were very kind. Thanks for taking good care of us and our car!
My car looks great!! Thank you, Luis!
Thank you for making this a pleasant and painless experience.
Vehicle Make : Volkswagen
Great customer service. Couldn't be happier
The experience from start to finish was great. Luis was a true pro and great to work with.
Mauricio was so helpful he made everything very easy and got the job done wonderfully! Thank you!
Love the text message updates-really put my mind at ease and loved to think someone cared about my car. :)
Very nice experience. Everyone very friendly and the timing was exactly as stated. I liked the texted updates. Thank you.
Excellent customer service
Excellent service and ongoing communication to keep me informed of the progress and approximate day my car would be ready.
Luis was great and kept me informed through the entire repair process. My car looks great & I am a happy customer.
Mauricio is very professional and always kept me informed. He is very thoughtful in that he appears to really care about you and getting you back on track. I really appreciated the continual updates and that you remained on track with the timeline. That really helped to enable me to work life around the repairs. The workmanship was wonderful and my car look better than ever when you were done with it. The most important asoect was definitely the customer service I was provided with by Maurucio
It was a very painless experience!
You guys are amazing! Thank you for taking such good care of my car.
Everything was perfect!! I'm totally satisfied with the results on my car!!
Always excellent work and everyone is so helpful!
I appreciated the thorough job that you guys did from start to finish.
My only feedback is that twice I didn't receive a call back when I was told to expect one (because the person I needed to speak with was with a customer). But you all are awesome! So fast and professional. Thank you!
Luis was great! He kept me updated throughout the repairs and the front end of my dodge ram looks great!
Hi, i am completely satisfied with my recent repair, Thanks
We were overall pleased with how Luis communicated the progress with the repair on our vehicle. Keep up the great work.
I was very pleased with how quickly my car was repaired. I expected it to take a few days, but it only took about four hours. Amazing!