Everything was very good.
Brian is very gracious and straight to the point. I appreciate that very much.
The main receptionist was very nice. She did a great job.
Everyone especially Brian were super nice
Laura helped me she is great
I paid for my car but had to go home an ride my bike back to pick it up. I arrived to pick it up at 6:45 after office was closed. When I tried to open back door the handle fell off. I started the engine and the AC vibrates like a helicopter, and the check engine light is on. I work in Irvine. It's hard for me to get off work to get back to Long Beach. Also deep scratch on passenger arm rest. I left car in your lot, but I have the keys. Please call me asap. ****-****-xxxx
Brian Guijosa is a great service advisor.
Perfectly done, I can recommend this shop to my friends. Mr. Ricardo did it well, no questions about his skills. Thank you so much.
Rick Ricardo has help me through the whole process and he been super excellent. So far I am so grateful to trust him and the team at caliber collisions of Norwalk.
Friendly, efficient, professional.
Se mira mi carro muy bien
Laura se porto al cien
Maria muy bien me trato
Tienen muy buen equipo
Exelente al 100 porciento
Eric and Brian were very accommodating ????????
Great customer service overall!
Great job quick and perfect .i can recoment your service my friend and to other people's cos of services 100% good job.
Quick, quality repair with abundant status updates along with excellent customer service by Laura Garcia & staff.
Vehicle Make : Volkswagen
Everyone was friendly great customer service was perfect but while my car was being fixed left with no gas after having to take it to another city twice to get my wheel replaced.
Excellent service! The staff was professional and courageous. My car is back to normal and I love the workmanship. Back to its original look. Rick Venor answered all my questions and made sure I was completely satisfied with the repairs. Thank you Lupe R
Very good customer service
very welcoming and concerned about my repairs being done properly. I appreciate the associates being veey professional and easy to talk to. I am greatfull that Rick and yesseni got me through my ordeal. All in all I am very grateful that caliber collision helped me.
All my respects to Bryan... he was very helpful and awesome! Thank u
****) Keep estimated promises (my car was ready4 days later at anticipated)
2) Don't send text updates after 5pm (you sent me an update when I was a minute away from the shop to pick up my car; the update was letting me know that my car wasn't going to be ready-was notified too late)
3) Keep in mind that customers are paying daily rental fees and/or daily rental insurance.
4) my car was missing the trim on both rear tires
5) the back rear door rubber insulated was not repairs (it has a tear)
Great work with detail and with going over 100% on the workmanship, quality, and making my vehicle look like nothing ever happened.
I really want to thank Brian for going above and beyond with my vehicle. Always kept me informed and my car looks brand spanking new, you guys have a customer for life!
Brian is a very good associate. He did evrtything he could to make up for my car being a day late. He succeeded
Customer Service was excellent. Repairs were done very well and in a timely manner. 5 stars from me.
Very polite staff and great customer service. They even called the car rental place to pick me up. They replaced my bumper so now my car looks good as new! I was happy with their service.
My wife and I were overly pleased with the work that was done to our Toyota Camry
Overall a great experience, everyone was very helpful and very nice. Very pleased with the work and will recommend caliber collision to friends and family.
I love the work that was done on my car and I will highly recommend you to everyone.
It was good, but it was a bit slow
Very professional and Rick was great
It was done so quick. the staff were so cool.
Brian did an excellent job. His customer service care is amazing. Brian kept me informed all the way until the work was completed. He is very professional and made a bad experience for me a pleasure.
Repair is neat and car look great. Timeline was the best.
Very pleased with the customer service from the front desk as well as Brian.
I appreciated the way they kept in touch give up dates . They keep it easy and nice to let them take care of it all . I will refer all friends and family to them hands down. Thank you to Rick and his Team .
The entire staff is wonderful - they made the experience positive and simple. Thank you!!
I really liked that everyone was nice and polite.
It also didn't take long to fix the car. I was worried that it would take longer than it did. I also appreciate all the text messages with updates on the repairs.
Very satisfied with the work done to my car and friendly atmosphere in the office.
Everyone was very courteousand willing to help. Really appreciated that.
Everything was great and in a timely manner.
To whom it may concern,
Caliber collision was very professional. They fixed my car in a timely manner and left it looking brand new. The staff at the norwalk branch were very helpful and extremely friendly. I am very satisfied and will totally recommend caliber collision to family and friends.
All the crew was amazing. From the front counter to the actual repair crew of my Ford Focus. When I saw my car after comoletion, I couldnt believe it was my car. It looked like new. Thank you Caliber Norwalk team.
Brian was very helpful & took addressed all my concerns. Made sure I was satisfied with the final job once I picked up my vehicle. He also kept me fully informed through the whole repair process.
Your manager Eric Estrada is great at dealing with customers needs.
Calliber Collison is amazing! they were professional on point! Loved the fast and efficient service I had a great experience being that is my visit with Calliber. Ricardo our rep completely our exceptional experience! Thank you Calliber Collision
A cigarette was left in my car and my 11 year old son found it.
The expected completion date was not given consistently.
Brian was a very personable and professional reprentative of Caliber Collision. I felt very satisfied that he had my car's repair at heart. He and the other employees are always helpful and make your customers feel at home. I have Caliber Collision perform all of my repair work, thanks again for a job well done!!!
Brian and the front end staff werr awesome!!! Great team
Thank u for quick turn around. Car looks great
Great friendly customer service from Brian
From start to finish the communication between us made me feel very good about what was happening. Less time worrying so that reduced my stress. The text messages I found to be a great tool as well. The employees were all great and friendly as well and not just me but everyone that walked in while I was waiting also
Air out the vehicle so the paint smell wot be so strong.
Repairs were done much quicker than expected and quality of the job was amazing.
My truck was spotless when I got it back, and so far everything appears to be in complete working order.
They did a really great job on the car repairs, I am completely satisfied with the repairs, Thank You.
I am extremely happy with the work done on my vehicle, The result exceeded my expectation. I am also extremely grateful for the customer service I received from Brian. He was very attentive, communicated well with me, and went above and beyond to ensure that I was happy. Thank you Caliber Collision and thank you Brian for your excellent customer service. I greatly appreciate it. I will definitely recommend Caliber Collision to all my friends and family. Happy Holidays.
They did a great job,and they have a very good customer service, all ways with a smile,thanks for everything.
Very responsive, organized service, and outstanding customer service! I was given updates in a timely manner and was never left out with the status of the claim and status of the vehicle.
Excellent service! Everyone is super friendly.
Car looks great. Customer service (office oersonnel and service advisor, Adolfo Huerta) was excellent. A far better experience than I had at Lexus Collision.
I was really impressed with how personable everyone at Caliber Collision is. Adolfo is amazing -- a very kind and helpful employee that got the job finished quickly. Thank you!
I was extremely satisfied with the service! Brian was a great help and always kept me informed about my vehicle! I would definitely come back for any repairs I need. Thank you so much! This experience was great!
Adolfo was excellent. Everything was very thorough, professional, and completed in a friendy and timely manner. I would absolutely recommend this company especially at the Norwalk location. Thank you!
I love how you can't even tell that there was damage in the first place. The paint looks identical to the original car. Plus, caliber collision also finished the job a week before the expected completion date, meaning I was able to drive my car sooner than I expected! I would definitely recommend them.
Very professional and the process from beginning to end
was brief. The entire staff was ready to answer any questions I had and my service advisor Laura kept me updated on the progress throughout. I'm satisfied with the work performed on my vehicle.
My car looks and drives great. All of the personnel at Caliber were professional, efficient and extremely nice to deal with... a real pleasure. Thanks for everything.
My experience with caliber was more than what could of ask for, they were really consistent on keeping me updated. The face to face service also great, friendly staff, great people. Overall a satisfactorial experience! Thanks!
My car was delivered at night, everything seemed to be good until the next day when I noticed that the color of my car was not the same color, my car was a bright metallic blue that sparkle, the color of the car that was delivered to me is dark blue.
Great service prompt attention to my claim thank you for a great experience
Brian was very cordial. He constantly let know me what was going on as far as the process and staus of the repairs. 1000 % better than Toyota of Cerritos collision center. From now on caliber will be my first choice.
Outstanding staff from initial phone call to vehicle completion. Every employee needs to he recognized for their outstanding customer service.
The associates at your facility were extremely professional and provided excellent customer service. I wanted my car to be repaired as soon as possible and they were able to complete the job prior to their anticipated end date. My car looks as if it were never damaged and I'm extremely happy with the results. I'll definitely recommend this location to friends and family.
They made the best out of a unfortunate situation and let me know what was going on every step of the way, couldn't be more glad with the customer service that Adolfo provided. Definitely will keep them in mind as my go to body shop.
Brian really help me out alot in the question I had..and really helpful on explain how things were going to go...it was my first accident...
Customer service was excellent. Staff was friendly and professional. The work was done in a timely manner.
Such a quick easy repair. They were so helpful and got me my car quicker than the other shops had estimated. They sent me e-mail updates throughout the whole process and we're really professional. If I ever have another need, I will DEFINITELY be back. The best part was that you can drop off your rental car to them when you pick up your car and they'll get it back to Enterprise. Such a great, easy experience.
They did an amazing job on my car.The service was great.
Charles, is incredible Caliber Collision representative. If all companies had representatives as Charles, this world would be a better place. Also, and I don't remember their names, two young men whom I picked my car up from also conducted themselves as professional as any once could be.
Charles and his team did so well that when issues came up, they kept me informed of all that was going on. Their attention to detail and professional attitude made the experience less painful.
Also, I did want to say, that although the work took longer than expected from unexpected problems; The car looked amazing. I pray that I will not require this type of service again, but if I do, I'm coming back to Caliber.
Great place, I hope I don't have to come back but if I do I'll probably come here.
Im very happy with repair my car and exehob
Great overall experience from the first moment I walked in to the last moment I walked out. Charles was very helpful and informative with the process of my vehicle. I love the text updates that keep you inform of the status of the vehicle. Very reliable service and great overall quality of work.
Charles at the Notwalk office was a pleasure to do business with. He was well informed and professional. Made the whole experience seemless.
I found the ability to be able to communicate with Caliber Collision ( Eric and Charles) very comforting. There ability to answer all my questions left me with a sense that my car was being taken care of. They were understanding of the urgency of getting my car back to me asap When I arrived my car was ready and flawless. I'm hoping that I don't ever have to be back again. But if I do I'll be taking my car to Caliber Collision Norwalk. I will share my care with all my friends
Very very satisfied with the over all customer service, if this was a one stop place I would keep doing my over all business with them! Very grateful and thankful for them.
Everyone and everything was awesome!
Brian was the best service writer I have ever dealt with in my life this kid has a bright future ahead of him. He consistently kept me updated on a daily basis. My car looks better than it ever did, feels like a new car again. :) 100% satisfied
Store's front exterior is clean with easy access to the very spacious reception area manned by very courteous young ladies. Waiting area has a convenient popcorn, coffee and water station. Wait is not very long if you have an appointment. They gave me Brian for my rep and I already read his reviews on the internet and they were all impressive. My car was rear ended so the estimate repair was 3 days. Brian assured me that it would be done on Friday. I requested that my car be transferred to Norwalk Toyota for the regular maintenance and due to a miscommunication my car wasn't transferred over as agreed. Since Caliber was closed on the weekend, Brian still made sure to give me a call even if he wasn't working to update me on the status. Caliber also agreed to cover the rental cost of the error. After picking up my car, they did an excellent job on the bumper, looks good as new. Caliber through Brian made sure that I was totally satisfied with my experience and made follow up calls through their manager Eric. With that experience, I am a happy customer. Thank you Caliber! Thank you Brian and Eric for your teamwork!!
Great personal service. Nice to see smiles!
Leo sólo que me volante se mueve un poquito y antes no lo hacía
I love taking my car and husbands car there for repairs. Charles always makes sure we are taken care of. He goes above and beyond. Thank you for having great employees there.
we already took time off from work to bring it back and going to have to bring it back again:(
Am still expecting my back wheel cover for the pass two months .Spoke tithe staff more tha 20times and still promised to deliver it to me .
Completely satisfied the job well done awesome people very friendly super professional definitely will recommend your shop to family and friends
Thank you so much Brian! Top Notch Service! PUT SOME RESPEK ON IT!
Caliber Collision delivers on their promise "Back to the Rhythm of your life". Caliber Collision is second to none on quality and service. We are also very pleased with the professionalism, courtesy, and genuine concern of employee Charles Fabrizio. Mr. Fabrizio is an asset to Caliber Collision. Please acknowledge his efforts in promoting the positive image of Caliber Collision.
The vehicle was repaired ahead of schedule. I need my vehicle for work so I was excited to get it back sooner than expected.
The service was excellent. I dealt with Brian. He was an absolute pleasure to work with. He was very diligent about reporting to me daily about the status of my car. Everyone very pleasant. Car was completed in a prompt manner and looked awesome. Thank you everyone for making what could've been a crappy experience very pleasant. Extra thanks to Brian.... excellent customer service!!
Charles, as always is amazing and does and outstanding job. Always going above and beyond. Everyone is amazing at Caliber but I always like dealing with Charles because he has always fixed my autos. He know knows the way I work and how I like things done. Charles and I have stablished and personal bond and that speaks highly of him to be more than just my collision expert, he has become family.
Vehicle Make : Volkswagen
the representative that helped me was very professional and kept ke informed of progress.
Charles was a top of the class representative, kept me informed and was on the **** the whole way.10 stars out of 10 stars.
I wasn't the one who picked up my car cause im at work. They called and said everything is set but when i got home and cheked the car its not done yet and accdng to my husband if the delivery will arrived they will come to my house and fix it.... they shouldnt be giving wrong information to the customer. I even called this morning (may13) to confirm and they didnt even tell me about the missing parts, the guy i spoke to said "youre all set". Im Sorry to say that i am not satisfied the way they fix my car...they have to re do it again. The bumper is not properly fit (distance b/w the bumper and the headlight).
Brian kept me apprised of the repairs being made and I appreciated his business manner.
EXCELLENT EXCELLENT SERVICE. GREAT COMMUNICATION. Eric was awesome. Thank you Caliber. You are highly recommendable. Thanks again, Susan
Brian is very nice and personable but his communication during the repair was lacking. I found myself calling into your office for updates. The text message feature also sent messages that were confusing so I again had to call in to get clarification.
Brian told me the job would take 3 days - we dropped the vehicle off on Monday and it was ready the next Tuesday. I understand there was an issue with the delivery of a part but I only found that out by calling to ask for an update.
When my wife picked up the vehicle, there was confusion about whether or not the balance was paid. I was told the job was marked as "paid" although no payment was given either by us or the insurance company.
I had a positive experience with Charles and that is why I returned to CC for this repair. This experience with Brian will make me hesitate going to CC for this type of work.
Brian did a great job, he was extremely helpful in answering any of my questions and updating me on the status of my car and what needed to be fixed on it.
Vehicle Make : Mitsubishi
Great speed in the repairs, thanks Brian for the help.
Vehicle Make : Mitsubishi
Excellent customer service from start to end. Charles had great communication skills. Service with the smile. Work was done on time. Everything was communicated well. Thank you so much. Overall rating is 10.
Repairs took much longer than anticipated due to parts delay on my 2016 RAV4 but Brian was great, keeping me constantly updated. I had issues with my rental as well and Brian stepped in to assist with that as well. I was very impressed with the customer service. I have only received car back today but so far it looks and runs great!
Can be better they did a great job,the best collision repair i ever been.
Great personality of every one there highly recommended
Brian was excellent, courteous, professional, and all service was great, thank you all.
You guy doing a very good job, Brian is very nice he is doing a very excellent job, I am very happy with the result. Thank you and very appreciated. Job well done. Thank a gain.
I will recommend caliber collision to friend .
Everyone was super helpful and accommodating, kept me involved throughout the whole process and made sure I was happy with the repairs.
I was very fortunate to have brought my car to Caliber Collision in Norwalk and a gentlemen by the name of Brian Guijosa helped me throughout the entire process. I was involed in a car accident in which I was rear ended and Brian, made the entire process an ease. He was a pleasure to work with. He is extremely professional and made sure I understood in detail everything that was going to be done to my car. I am very thankful to Brian to returning my car to me like BRAND NEW. Everything was on schedule. I brought my car in on Monday 4/4/2016 and got it back on Friday 4/8/2016. My red Toyota Corolla is now ready for a road trip with its newly aligned wheels! Thanks to Brian!!! He deserves a promotion and two raises! :)
Brain and Vhida were excellent. They both exceeded my expectations
Great costumer service Brian Guijosa was a gentleman, he kept me updated throughout the process. I will recommend caliber collision to my friends.
The receptionist there is awesome. She was super helpful. Also the team that completed the work were very thorough. My car drives well and I'm glad to be back on the road. Thanks for everything!
Vehicle Make : Mitsubishi
The staff especially Bryan Guijosa was great and helpful. He kept his word on the estimated time of repair completion. The repair was exceptional. It looks like new.
I love how great your customer service is! This is my second time getting my car repaired there (nothing to be proud of i know) and I would again and again! Very very pleased with overall experience
Thank you so much for everything!!
so far no problems with the repair .
U really did a really good job i would tell my friends and family thank u very much
Loved the service with Brian's help. He was very attentive.
The costumer service at Caliber is outstanding. Carlos knows the meaning of listening to the customer and following through with what needs to be done. I will recommend Caliber in Norwalk to friends and family because of the great service I recieved from Carlos. 5 stars 10 plus
Brian and Denise were great!!!
Brian is awesome! The staff here are super friendly. Thanks for everything!
I was told exactly what they were going to do, how long it would take and was kept informed how it was coming along. Plus everyone I came in contact were the nicest and most polite people I have came in contact with. The work that was done on my car was excellent.
You guys really provide an excellent service I am very satisfied !
I was extremely pleased and surprise with the kind of service you guys provided from the moment I called to make an appointment Denise was very easy to talk to and professional. I was then taken care by Bryan who was also very detailed and explained to me the work that was going to be needed and how long it was going to take. He then proceeded to tell me that it'll take only approximately 4 days to have my car back and that he would call me and update me the next day. To be honest with you I was douptful that my car was going to be repaired that quick and that I was going to get called. Not only did Bryan called me as promised but I really liked the text messages I received updating me on the progress and most importantly my car was repaired, washed and waxed as promised. Having to deal with an accident is very stressful as I'm sure you know if you've been involved in one but your employees sure made things better. I usually do not do this but I wanted to say thank you for your help and keep up the good work and excellent customer service you guys provided. You really did lived up to your company slogan "restoring the rhythm of your life". I will most definitely recommend you guys and keep you in mind should I ever need your services. Please forward this message to upper management and recognize your employees work.
I want to say Thank You so much, you guys were honest from the beginning and I love the work that you guys did. Thanks for everything! Especially the service advisor CHARLES FABRIZIO. I will definitely recommend you guys were AWESOME ???? Thanks again ???? We are HAPPY ????
Thank you, Carlos, for making my experience with Caliber Collision a great one. Very professional service! Awesome communication! I will definitely recommend Caliber Collision ????
This was my first experience with a repair body shop. I appreciate that it went smooth and the work looks well done. My case was handled by Brian and I appreciate that he was really nice and professional, helped me getting and returning my car rental, as well while explain what was going to be done to fix my car. Thank you very much!
I'm very happy with the repairs on,
My car. Thank you, very much.
Very professional and courteous
Friendly and helpful people.
The entire Caliber Collision team were great, it was the best experience, thank you very much Norwalk Caliber,very professional group of people.
Comforted with constant repair status and trust from honesty of wrong part order. Customer service has professional manners as well courteous. Repair fixed, car was cleaned, look like new when picked up. Thank you so much would refer my friends and family!
Having to deal with an accident is never easy. When I was referred to caliber collision, it was so easy from start to finish. I'm glad Brian Guijosa, an employee there, helped the process run so smooth. From the start, he took the time to help me understand the process and made fixing my vehicle his number one priority. He provided phone call updates to me which I thought was amazing. This type of customer service made me feel at ease and I knew I left my car in good hands. The front desk staff that helped with the paperwork and payment process was easy and straight forward. Even after the whole process Brian made it known that if I had any questions or concerns about the repairs, to give him a call. I'm so happy with the way this company operates. I never felt stressed or concerned about my vehicles repairs. I've shown my gratitude to the staff and Brian already but please pass along this information to them. They did such a great job!
Carlos as well as Vedee were very courteous & took very good care of my needs as far as my car repair,& their customer service skills. In general overall I am very satisfied with ur company & ur employees. I would definitely recommend ur company to friends & relatives. Thk u again Carlos & Vedee I know I am spell n her new wrong,but I am quite sure u know who I mean. Thk u from ur prompt service Isela A
I will highly recommend your Caliber Collision office in Norwalk, CA.
The service agents and personnel were extremely courteous, detail oriented, and professional.
I was updated constantly regarding the work on my vehicle and was quite satisfied with the outcome.
Ms. Abarca, Mr. Guijosa, Mr. Estrada and the parts manager were very helpful.
Thank you, S. Reinoso
Brian did an amazing job! He kept me updated and informed of everything. Was very satisfied!
Great service and my car looks perfect. Employees were fantastic
The best and most professional business I've ever dealt with people were courteous and knowledgeable will definitely recommend you
The agent that helped me was very thorough and attentive. He made the process of getting my fixed go smoothly.
My experience at Caliber Collision was more than wonderful. I was kept informed, updated and if I ever need my auto repaired in the future I will definitely return because of the great service and excellent work they do.
Amazing service!!! Thank you for EVERYTHING!!!!
Staff were courteous. My questions were answered
I was regularly updated. They did a good job on my car.
Keep up the good team work.
The people that helped me were very nice. I was informed of my cars progress every step of the way. And the work done was perfect. Thanks.
The staff was awesome. The car was ready right away. Was very happy with service. My car looks new. Thanks again,
My truck is brand new again. Brian was very helpful and kept me aware of every step of the way. Very customer service oriented. I am very happy with the service and care I received at Calliber. Thank you!
I was informed every step of the way! ROCKIN' Job!!!
Thanks a million!!!
I'm so happy with the good customer service. Carlos Mejia is friendly and approachable, he's detailed on explaining to me on the things that they did to my car.
Excellent job and very friendly and helpful people
Very very good services on time n pleasure to do business great service
Bryan was amazing, he answered all my questions and was very polite! I was pleased with his costumer service overall and I will definitely recommend him to my peers.
Carlos keep me informed with all the repairs that were done to my car.
Great customer service, was updated on progress as promised. No hassles or any delays.
I was completely satisfied with the service I received. Eric kept me informed on the status of my vehicle. The work was done in a timely manner. I would recommend Caliber Collision to my friends.
Very excellent service even the car was ready on Saturday ????????! Thank you very much!
I would like to say inner bottom of my heart your service is awsome n timely compilet repair my car so I'm always appreciated n recommend my friends thak u
It was very a pleasure working with staffs.
All I can say is thank you for professionalism. I really appreciated the updates on my car. Charles did an excellent job keeping me up to date and answering any questions I had.
Brian did a great job from beginning to end. He let me know the phases or steps that my vehicle was in. I am very satisfied of how my vehicle looks. Brian took very good care of me
Erick Estrada has excellent customer service satisfaction treatment. I'm completely happy to deal with him. I thank Erick so so much .
the entire staff was very polite and professional, i really appreciate my service advisor Eric Estrada for being so patient and kind. Thank you very much! I'll most definitely refer family & friends.
Thank you attention to detail, the great customer service, support and understanding. This has been the easiest repair I've experienced. Great job team and a special thanks to Charles.
I was impressed with Brian. He kept me updated on the progress of me vehicle. He was professional. I am very happy I used Caliber Collision for the repair of my vehicle. Many thanks to Brian.
You returned the car a week before the estimated date and is completely appreciated
The entire caliber team was absolutely fabulous! Everyone is very friendly and welcoming. I felt comfortable taking my car in for repairs knowing that it was in the great hands of Erick.! Thank you so much!
The windows tint was removed. Paint is chipped. I will be calling on monday
The was all very nice and friendly. Made it very comfortable
Your team made the entire experience so easy. Last year I used a different collision center ( green something) it was a nightmare! Thanks to Charles and Vivi and others I will not hesitate to recommend ur center to anyone.! THANKS..
All the staff are very accommodating and special thanks to Brian for the excellent service. Happy holidays everyone!!!
Brian was very helpful and kept me updated on every move I was extremely satisfied and had a wonderful experience