Great service prompt attention to my claim thank you for a great experience
Brian was very cordial. He constantly let know me what was going on as far as the process and staus of the repairs. 1000 % better than Toyota of Cerritos collision center. From now on caliber will be my first choice.
Outstanding staff from initial phone call to vehicle completion. Every employee needs to he recognized for their outstanding customer service.
The associates at your facility were extremely professional and provided excellent customer service. I wanted my car to be repaired as soon as possible and they were able to complete the job prior to their anticipated end date. My car looks as if it were never damaged and I'm extremely happy with the results. I'll definitely recommend this location to friends and family.
They made the best out of a unfortunate situation and let me know what was going on every step of the way, couldn't be more glad with the customer service that Adolfo provided. Definitely will keep them in mind as my go to body shop.
Brian really help me out alot in the question I had..and really helpful on explain how things were going to go...it was my first accident...
Customer service was excellent. Staff was friendly and professional. The work was done in a timely manner.
Such a quick easy repair. They were so helpful and got me my car quicker than the other shops had estimated. They sent me e-mail updates throughout the whole process and we're really professional. If I ever have another need, I will DEFINITELY be back. The best part was that you can drop off your rental car to them when you pick up your car and they'll get it back to Enterprise. Such a great, easy experience.
They did an amazing job on my car.The service was great.
Charles, is incredible Caliber Collision representative. If all companies had representatives as Charles, this world would be a better place. Also, and I don't remember their names, two young men whom I picked my car up from also conducted themselves as professional as any once could be.
Charles and his team did so well that when issues came up, they kept me informed of all that was going on. Their attention to detail and professional attitude made the experience less painful.
Also, I did want to say, that although the work took longer than expected from unexpected problems; The car looked amazing. I pray that I will not require this type of service again, but if I do, I'm coming back to Caliber.
Great place, I hope I don't have to come back but if I do I'll probably come here.
Im very happy with repair my car and exehob
Great overall experience from the first moment I walked in to the last moment I walked out. Charles was very helpful and informative with the process of my vehicle. I love the text updates that keep you inform of the status of the vehicle. Very reliable service and great overall quality of work.
Charles at the Notwalk office was a pleasure to do business with. He was well informed and professional. Made the whole experience seemless.
I found the ability to be able to communicate with Caliber Collision ( Eric and Charles) very comforting. There ability to answer all my questions left me with a sense that my car was being taken care of. They were understanding of the urgency of getting my car back to me asap When I arrived my car was ready and flawless. I'm hoping that I don't ever have to be back again. But if I do I'll be taking my car to Caliber Collision Norwalk. I will share my care with all my friends
Very very satisfied with the over all customer service, if this was a one stop place I would keep doing my over all business with them! Very grateful and thankful for them.
Everyone and everything was awesome!
Brian was the best service writer I have ever dealt with in my life this kid has a bright future ahead of him. He consistently kept me updated on a daily basis. My car looks better than it ever did, feels like a new car again. :) 100% satisfied
Store's front exterior is clean with easy access to the very spacious reception area manned by very courteous young ladies. Waiting area has a convenient popcorn, coffee and water station. Wait is not very long if you have an appointment. They gave me Brian for my rep and I already read his reviews on the internet and they were all impressive. My car was rear ended so the estimate repair was 3 days. Brian assured me that it would be done on Friday. I requested that my car be transferred to Norwalk Toyota for the regular maintenance and due to a miscommunication my car wasn't transferred over as agreed. Since Caliber was closed on the weekend, Brian still made sure to give me a call even if he wasn't working to update me on the status. Caliber also agreed to cover the rental cost of the error. After picking up my car, they did an excellent job on the bumper, looks good as new. Caliber through Brian made sure that I was totally satisfied with my experience and made follow up calls through their manager Eric. With that experience, I am a happy customer. Thank you Caliber! Thank you Brian and Eric for your teamwork!!
Great personal service. Nice to see smiles!
Leo sólo que me volante se mueve un poquito y antes no lo hacía
I love taking my car and husbands car there for repairs. Charles always makes sure we are taken care of. He goes above and beyond. Thank you for having great employees there.
we already took time off from work to bring it back and going to have to bring it back again:(
Am still expecting my back wheel cover for the pass two months .Spoke tithe staff more tha 20times and still promised to deliver it to me .
Completely satisfied the job well done awesome people very friendly super professional definitely will recommend your shop to family and friends
Thank you so much Brian! Top Notch Service! PUT SOME RESPEK ON IT!
Caliber Collision delivers on their promise "Back to the Rhythm of your life". Caliber Collision is second to none on quality and service. We are also very pleased with the professionalism, courtesy, and genuine concern of employee Charles Fabrizio. Mr. Fabrizio is an asset to Caliber Collision. Please acknowledge his efforts in promoting the positive image of Caliber Collision.
The vehicle was repaired ahead of schedule. I need my vehicle for work so I was excited to get it back sooner than expected.
The service was excellent. I dealt with Brian. He was an absolute pleasure to work with. He was very diligent about reporting to me daily about the status of my car. Everyone very pleasant. Car was completed in a prompt manner and looked awesome. Thank you everyone for making what could've been a crappy experience very pleasant. Extra thanks to Brian.... excellent customer service!!
Charles, as always is amazing and does and outstanding job. Always going above and beyond. Everyone is amazing at Caliber but I always like dealing with Charles because he has always fixed my autos. He know knows the way I work and how I like things done. Charles and I have stablished and personal bond and that speaks highly of him to be more than just my collision expert, he has become family.
Vehicle Make : Volkswagen
the representative that helped me was very professional and kept ke informed of progress.
Charles was a top of the class representative, kept me informed and was on the ball the whole way.10 stars out of 10 stars.
I wasn't the one who picked up my car cause im at work. They called and said everything is set but when i got home and cheked the car its not done yet and accdng to my husband if the delivery will arrived they will come to my house and fix it.... they shouldnt be giving wrong information to the customer. I even called this morning (may13) to confirm and they didnt even tell me about the missing parts, the guy i spoke to said "youre all set". Im Sorry to say that i am not satisfied the way they fix my car...they have to re do it again. The bumper is not properly fit (distance b/w the bumper and the headlight).
Brian kept me apprised of the repairs being made and I appreciated his business manner.
EXCELLENT EXCELLENT SERVICE. GREAT COMMUNICATION. Eric was awesome. Thank you Caliber. You are highly recommendable. Thanks again, Susan
Brian is very nice and personable but his communication during the repair was lacking. I found myself calling into your office for updates. The text message feature also sent messages that were confusing so I again had to call in to get clarification.
Brian told me the job would take 3 days - we dropped the vehicle off on Monday and it was ready the next Tuesday. I understand there was an issue with the delivery of a part but I only found that out by calling to ask for an update.
When my wife picked up the vehicle, there was confusion about whether or not the balance was paid. I was told the job was marked as "paid" although no payment was given either by us or the insurance company.
I had a positive experience with Charles and that is why I returned to CC for this repair. This experience with Brian will make me hesitate going to CC for this type of work.
Brian did a great job, he was extremely helpful in answering any of my questions and updating me on the status of my car and what needed to be fixed on it.
Vehicle Make : Mitsubishi
Great speed in the repairs, thanks Brian for the help.
Vehicle Make : Mitsubishi
Excellent customer service from start to end. Charles had great communication skills. Service with the smile. Work was done on time. Everything was communicated well. Thank you so much. Overall rating is 10.
Repairs took much longer than anticipated due to parts delay on my 2016 RAV4 but Brian was great, keeping me constantly updated. I had issues with my rental as well and Brian stepped in to assist with that as well. I was very impressed with the customer service. I have only received car back today but so far it looks and runs great!
Can be better they did a great job,the best collision repair i ever been.
Great personality of every one there highly recommended
Brian was excellent, courteous, professional, and all service was great, thank you all.
You guy doing a very good job, Brian is very nice he is doing a very excellent job, I am very happy with the result. Thank you and very appreciated. Job well done. Thank a gain.
I will recommend caliber collision to friend .
Everyone was super helpful and accommodating, kept me involved throughout the whole process and made sure I was happy with the repairs.
I was very fortunate to have brought my car to Caliber Collision in Norwalk and a gentlemen by the name of Brian Guijosa helped me throughout the entire process. I was involed in a car accident in which I was rear ended and Brian, made the entire process an ease. He was a pleasure to work with. He is extremely professional and made sure I understood in detail everything that was going to be done to my car. I am very thankful to Brian to returning my car to me like BRAND NEW. Everything was on schedule. I brought my car in on Monday 4/4/2016 and got it back on Friday 4/8/2016. My red Toyota Corolla is now ready for a road trip with its newly aligned wheels! Thanks to Brian!!! He deserves a promotion and two raises! :)
Brain and Vhida were excellent. They both exceeded my expectations
Great costumer service Brian Guijosa was a gentleman, he kept me updated throughout the process. I will recommend caliber collision to my friends.
The receptionist there is awesome. She was super helpful. Also the team that completed the work were very thorough. My car drives well and I'm glad to be back on the road. Thanks for everything!
Vehicle Make : Mitsubishi
The staff especially Bryan Guijosa was great and helpful. He kept his word on the estimated time of repair completion. The repair was exceptional. It looks like new.
I love how great your customer service is! This is my second time getting my car repaired there (nothing to be proud of i know) and I would again and again! Very very pleased with overall experience
Thank you so much for everything!!
so far no problems with the repair .
U really did a really good job i would tell my friends and family thank u very much
Loved the service with Brian's help. He was very attentive.
The costumer service at Caliber is outstanding. Carlos knows the meaning of listening to the customer and following through with what needs to be done. I will recommend Caliber in Norwalk to friends and family because of the great service I recieved from Carlos. 5 stars 10 plus
Brian and Denise were great!!!
Brian is awesome! The staff here are super friendly. Thanks for everything!
I was told exactly what they were going to do, how long it would take and was kept informed how it was coming along. Plus everyone I came in contact were the nicest and most polite people I have came in contact with. The work that was done on my car was excellent.
You guys really provide an excellent service I am very satisfied !
I was extremely pleased and surprise with the kind of service you guys provided from the moment I called to make an appointment Denise was very easy to talk to and professional. I was then taken care by Bryan who was also very detailed and explained to me the work that was going to be needed and how long it was going to take. He then proceeded to tell me that it'll take only approximately 4 days to have my car back and that he would call me and update me the next day. To be honest with you I was douptful that my car was going to be repaired that quick and that I was going to get called. Not only did Bryan called me as promised but I really liked the text messages I received updating me on the progress and most importantly my car was repaired, washed and waxed as promised. Having to deal with an accident is very stressful as I'm sure you know if you've been involved in one but your employees sure made things better. I usually do not do this but I wanted to say thank you for your help and keep up the good work and excellent customer service you guys provided. You really did lived up to your company slogan "restoring the rhythm of your life". I will most definitely recommend you guys and keep you in mind should I ever need your services. Please forward this message to upper management and recognize your employees work.
I want to say Thank You so much, you guys were honest from the beginning and I love the work that you guys did. Thanks for everything! Especially the service advisor CHARLES FABRIZIO. I will definitely recommend you guys were AWESOME ???? Thanks again ???? We are HAPPY ????
Thank you, Carlos, for making my experience with Caliber Collision a great one. Very professional service! Awesome communication! I will definitely recommend Caliber Collision ????
This was my first experience with a repair body shop. I appreciate that it went smooth and the work looks well done. My case was handled by Brian and I appreciate that he was really nice and professional, helped me getting and returning my car rental, as well while explain what was going to be done to fix my car. Thank you very much!
I'm very happy with the repairs on,
My car. Thank you, very much.
Very professional and courteous
Friendly and helpful people.
The entire Caliber Collision team were great, it was the best experience, thank you very much Norwalk Caliber,very professional group of people.
Comforted with constant repair status and trust from honesty of wrong part order. Customer service has professional manners as well courteous. Repair fixed, car was cleaned, look like new when picked up. Thank you so much would refer my friends and family!
Having to deal with an accident is never easy. When I was referred to caliber collision, it was so easy from start to finish. I'm glad Brian Guijosa, an employee there, helped the process run so smooth. From the start, he took the time to help me understand the process and made fixing my vehicle his number one priority. He provided phone call updates to me which I thought was amazing. This type of customer service made me feel at ease and I knew I left my car in good hands. The front desk staff that helped with the paperwork and payment process was easy and straight forward. Even after the whole process Brian made it known that if I had any questions or concerns about the repairs, to give him a call. I'm so happy with the way this company operates. I never felt stressed or concerned about my vehicles repairs. I've shown my gratitude to the staff and Brian already but please pass along this information to them. They did such a great job!
Carlos as well as Vedee were very courteous & took very good care of my needs as far as my car repair,& their customer service skills. In general overall I am very satisfied with ur company & ur employees. I would definitely recommend ur company to friends & relatives. Thk u again Carlos & Vedee I know I am spell n her new wrong,but I am quite sure u know who I mean. Thk u from ur prompt service Isela A
I will highly recommend your Caliber Collision office in Norwalk, CA.
The service agents and personnel were extremely courteous, detail oriented, and professional.
I was updated constantly regarding the work on my vehicle and was quite satisfied with the outcome.
Ms. Abarca, Mr. Guijosa, Mr. Estrada and the parts manager were very helpful.
Thank you, S. Reinoso
Brian did an amazing job! He kept me updated and informed of everything. Was very satisfied!
Great service and my car looks perfect. Employees were fantastic
The best and most professional business I've ever dealt with people were courteous and knowledgeable will definitely recommend you
The agent that helped me was very thorough and attentive. He made the process of getting my fixed go smoothly.
My experience at Caliber Collision was more than wonderful. I was kept informed, updated and if I ever need my auto repaired in the future I will definitely return because of the great service and excellent work they do.
Amazing service!!! Thank you for EVERYTHING!!!!
Staff were courteous. My questions were answered
I was regularly updated. They did a good job on my car.
Keep up the good team work.
The people that helped me were very nice. I was informed of my cars progress every step of the way. And the work done was perfect. Thanks.
The staff was awesome. The car was ready right away. Was very happy with service. My car looks new. Thanks again,
My truck is brand new again. Brian was very helpful and kept me aware of every step of the way. Very customer service oriented. I am very happy with the service and care I received at Calliber. Thank you!
I was informed every step of the way! ROCKIN' Job!!!
Thanks a million!!!
I'm so happy with the good customer service. Carlos Mejia is friendly and approachable, he's detailed on explaining to me on the things that they did to my car.
Excellent job and very friendly and helpful people
Very very good services on time n pleasure to do business great service
Bryan was amazing, he answered all my questions and was very polite! I was pleased with his costumer service overall and I will definitely recommend him to my peers.
Carlos keep me informed with all the repairs that were done to my car.
Great customer service, was updated on progress as promised. No hassles or any delays.
I was completely satisfied with the service I received. Eric kept me informed on the status of my vehicle. The work was done in a timely manner. I would recommend Caliber Collision to my friends.
Very excellent service even the car was ready on Saturday ????????! Thank you very much!
I would like to say inner bottom of my heart your service is awsome n timely compilet repair my car so I'm always appreciated n recommend my friends thak u
It was very a pleasure working with staffs.
All I can say is thank you for professionalism. I really appreciated the updates on my car. Charles did an excellent job keeping me up to date and answering any questions I had.
Brian did a great job from beginning to end. He let me know the phases or steps that my vehicle was in. I am very satisfied of how my vehicle looks. Brian took very good care of me
Erick Estrada has excellent customer service satisfaction treatment. I'm completely happy to deal with him. I thank Erick so so much .
the entire staff was very polite and professional, i really appreciate my service advisor Eric Estrada for being so patient and kind. Thank you very much! I'll most definitely refer family & friends.
Thank you attention to detail, the great customer service, support and understanding. This has been the easiest repair I've experienced. Great job team and a special thanks to Charles.
I was impressed with Brian. He kept me updated on the progress of me vehicle. He was professional. I am very happy I used Caliber Collision for the repair of my vehicle. Many thanks to Brian.
You returned the car a week before the estimated date and is completely appreciated
The entire caliber team was absolutely fabulous! Everyone is very friendly and welcoming. I felt comfortable taking my car in for repairs knowing that it was in the great hands of Erick.! Thank you so much!
The windows tint was removed. Paint is chipped. I will be calling on monday
The was all very nice and friendly. Made it very comfortable
Your team made the entire experience so easy. Last year I used a different collision center ( green something) it was a nightmare! Thanks to Charles and Vivi and others I will not hesitate to recommend ur center to anyone.! THANKS..
All the staff are very accommodating and special thanks to Brian for the excellent service. Happy holidays everyone!!!
Brian was very helpful and kept me updated on every move I was extremely satisfied and had a wonderful experience
Great fast service. Kept me up to date with everything. Brian Guijosa was very friendly and helpful. Overall a very pleasant experience. The work was completely to satisfaction.
I was very please with the staff and how I was kept updated about the progress on the repairs.
I will recommend your services to everyone I come in contact with!!! I am so very happy with how you treat your customers!!! I work for Disneyland and both Sandra and Brian have gone above and beyond. I would never expected that type of customer coming from a your type of service. I am so very happy with the results of my truck and completely enjoyed all of the text updates throughout the week you had my truck. Caliber Collision has a great thing going, keep it up. Thank you you again Sandra and Brian, both of you are awesome. Oh and Sandra, Hope you make it to Big Bear.
Wonderful communication! I was kept completely informed about status, next steps, delivery. Very happy!
Eric and Brian did a great job. I will absolutely recommend caliper collision to my friends and love ones.
I. Was completely satisfied with the managers through knowledge of the workmanship of the hold repair from start to the completion. Also the receptionist politeness of receptionist. I will use your company and refer your company to all my friends.
Thank you caliber,job well done
Very nice and friendly service. Will definately recommend Caliber to friends and family
Thank you for fixing our car you guys did a very good job. Thank you.
Grasias por el buen servicio que se me brindo de parte Del personal en espesial la persona que me atendio me dirijio como llegar asta el lugar por medio Del Telefono tambien a Eric que me atendio estupendamente Grasias Eric
where they faultered at the beginning with the painting of a different color in the bumper and not securing the bottom of the fender properly they made up incredibly with their high level of customer service. The management(sandra) was amazing in resolving all the issues that I had. thank you guys so much for the highest level of customer service you provided I am very happy thank you
Great communication by phone and text Brian was great thank you so much
Brian Guijosa is the best!
Since the very first Welcome to the last Good bye this people are great!
Everyone was friendly and thoughtful! They went beyond their job to completely satisfy me. Mr. Erik as well as his manager wer constantly messaging me with updates and worked hard to provide me with full satisfaction. Again thank you for going out beyond your job and showed me you compassion in assisting me. I will definitely recommend you to anyone I know and also go back if I need any work done on any of my vehicles. Congratulations on a great team
They left the front fender unsecured and the bottom part came off on my way home after picking up the car. What a dissapointment
The first two days of any accident are tough. The team in Norwalk did a great job making sure we were all ok. The walk through went well and they began the repair right away. I was most impressed with the high level of communication both by telephone and emails giving me updates. The car was finished three days ahead of schedule and looks better than before the accident.
I love my repaired vehicle!
Everyone who attended to me were so courteous and professional in their job!
Thank you for making everything simple and understandable. Quick service, thanks.
thank you Charles Fabrizio and front desk.
Great Expierence from first contact to delivery
I know estimating time of completion is difficult but let the customer know the process of repair and if the vehicle has to go to dealership for programming. I was told about 2 days and it was completed in 6. Other than that service was good. Got my baby back. Thank Caliber.
Excellent service with Erick and Brian.
I dealt with a young man by the name of Bryan. The repairs were done in perfect order. The time frame of when the work was done, was done as estimated. Very pleasant place to deal with. The receptionist was very pleasant to deal with as well.
Super nice and polite staff really satisfied with the employees there ,down to the guy doing the detailing
Pleasant people to work with. Very happy with repairs.
Gracias a Erick por arreglar mi Kia lo mas pronto podible????????????????????
yes you did an excelent job.and of course a trusty service.thanks to all of you.
Thank you everyone for quality work and costumer satisfaction!
No comments. The staff is great for listening to my issues.
Vehicle Make : Mitsubishi
Excellent customer service and up to date status
Great service. Friendly and courteous
Erick and Bryan were exceptional! Made my nightmare become just a bad dream. I will definitely recommend this shop to anybody that needs a little TLC on their car.
I was very satisfied with the quality of work performed on my vehicle. The customer service was phenomenal.
I got help from a guy named Brian, his service was top notch! He always called and let me know how my car was doing and how far along they were in the process! The repair is wonderful and I love it! Thank you to Brian and the whole team who worked on my car!
Charles F. Gave excellent customer service, and my car was repaired as if nothing ever happened, overall great experience here
Impressed on the overall courteous & outstanding customer service. Thanks for the peace of mind & for the timely manner in which you updated me throughout the process!
The car looks good as new, and the work was finished a week before initially promised. Eric Estrada was very helpful, sent frequent updates, and arranged to have the car delivered to my workplace so that I would have it over the 3-day weekend. At the beginning of the process, there were a couple delays in communication concerning the estimate, but overall I was very impressed with the quality of the work and the professionalism of the staff.
As always, my husband and I were completely satisfied with caliber collision's customer service and work. Brian took care of us, explained the process to us, answered all of our questions and kept us updated and on schedule. I also loved the text updates that I received; they were very convenient. The woman at the front desk (regrettably I can't remember her name) is an absolute pleasure. She is very friendly and really took her time to make sure she answered all of our questions. THANK YOU!
Thanks again for the fast and perfect job that was done. I will inform anyone that is in need of car repairs to contact Caliber Collision. You guys and ladies are a blessing and wonderful to work with. Thanks again.
Dear Caliber Collisions... thank you very much for the great service!! We want to thank Eric Estrada for his dedication and great customer service!!! Thank you to each and everyone that worked on fixing our truck!! You guys put a smile on my face again!!! God bless you all!! :D
I was very satisfied with Eric he was very professional and I will highly recommend anybody to caliber collision
Thanks to Charles from Norwalk for keeping me up to date on things! Guy is a gem.
I just personally want to thank Brian & Charles for their time,
You guys really were professional, thank you so much,God Bless You
Take care! Joe T
Quick repairs, great customer service, very satisfied
Thank you for getting my car done early.
I think calliber did a greatbjob
The txt updates were extremely helpful. It really took the edge off. The staff contacting me was also courteous, they answered all my questions and kept me in the loop. Never been more relaxed in leaving my car to get work done
Great service from Dianna and Michael, highly recommended!
Vehicle Make : Mitsubishi
The collision was very upsetting to me. The repair process was not. I want to commend the entire staff for getting me back on the road in such a timely manner. Thank you all!
Your staff was extremely professional, and delivered on every promise. The repair looks awesome too. Thanks!!!!!
Diana did a good job in helping me out...
Vehicle Make : Mitsubishi
Excellent staff, very courteous and helpful.
Brian was very helpful and very effficient
I just want to take the opportunity to thank all your representatives that assisted me during my car service. They were respectful and responsible. They made it possible to have a positive experience with their service.
Yes, Charles handled everything beyond expectations, quick, efficient. I'm now even planning to do any repairs with or without insurance but I would request Charles every time. Thanks!
Super customer service . Could not for a better place
To get you car fixed.
all can say are the jobs they doing are accurate, propesional work and they treat as customers best and satisfied job well done,,
Customer service great, and they do excellent work.I would recomend them.
We appreciate the repair was done in timely manner. Thank you for keeping us informed. The car looked as if it was a new one again. It was washed Very clean. Diana was so kind and we are impressed.
Thank you for a job well done.
Talking about the repair, it was a great job calliber and keep up the good work.
Very happy with overal service, your crew did n excellent job!
My repairs were very minor, but i will recommend you and also return if i have any needs thank you very much
Diana Bryan and team were amazing. Thank you for all your help and patience. Customer service is premium. Daily/hourly updates were very helpful.
Thanks for a job well done and for the constant communication and updates with my car. Thanks Diana and Viri!!
Charles is the. The whole team is great, I've had a bad year and been there a couple of times more than I should have, Charles and the rest of the team has always made my experience in a rough time pleasant!!
Quality was very good. The statusing was appreciated and welcomed. The painter even applied paint to a large ding N/C.
Best service only place I would recommend
Your daily text were excellent. It kept me in the loop. Thanks
Christina was so helpful and kind. I appreciate good customer service!
I am very happy with the job done.
Thank You.very much specially Diana Maldonado she is wonderful. The service is great, very professional and quick.
Everyone was very helpful. I appreciated receiving the updates through text messages.
Everyone was so nice and my car was only there for 1 week. Very fast service. Thank you.
All was good. Prompt updates, calls etc. one misunderstanding when I asked a question and it wasn't understood but it was worked through.