You guys went beyond what was expected
Vehicle Make : Volkswagen
Though an unfortunate incident happened to me and my vehicle, Caliber Collision in Camino Capistrano was a delight to deal with. Everyone there was helpful and kept me updated throughout the process. The customer service I received was of the highest. Thank you for providing such a pleasant experience in repairing my vehicle!
Great customer service. Great communication. Great overall experience.
Kevin was fantastic! Thanks
I appreciated the progress reports. John was very personable and kept me updated even on the pick up day. My car was done ahead of schedule. Loved that!
Very professional and service is great.
Speedy repair with great notification service
Vehicle Make : Volkswagen
My car looks brand new! The repair was done so quickly and looks perfect. It was so nice to pick up my car and have it be clean inside and out. Caliber Collision handled my insurance for me and the entire experience was a pleasant one. I would definitely recommend to anyone in need of an auto body repair shop. Thank you!!
I am satisfied. Professional and courteous team.
They were always friendly and accommodating and did outstanding work on my car
Kudos to all. A very high recommendation from me
Jesse was above and beyond helpful, patient and informative. And the car looks spankin' brand new!!! Well done
Great customer service!!
Will highly recommend you to everyone!
Thanks for all the updates????????
Work was not complete when the car was delivered. Have to bring the car back in again. Obvious items missed. Very disappointed.
Very professional. Process was so easy. Great customer experience. Will surely recommend.
Appreciate the fast friendly service. Especially pleased with getting a price estimate that did not change when payment was due. Plus it was three times cheaper than what the Mazda dealership would have charged.
John was friendly, knowledgeable and I got my car back ahead of schedule. You all did a great job!!
Everyone was very responsive and helpful from Thuy at front desk; Jesse and then Chris the manager al very polite, helpful, I will definitely recommend Calibur Laguna Niguel
The Caliber Motors Team went
above and beyond to exceed customer
I will recommend them to all my friends.
Thank you very much for your courteous and
Excellent work and service.
Not satisfied my car was clean when I lift it I got it back dirty and there's a marketing that won't come off my windshield looks like it had a sticker on it there's rust drops on my hood and I am missing a ingine cover
Excellent job.nothing to complete abaut fantastic craftsman.good job
Vehicle Make : Land Rover
The repair looks as good as new. The customer service was excellent I will refer people to Caliber Collision repairs.
Love the text communication. Love the service but I do not want to see u again
Wonderful customer service and my car looks great after the repair!
Excellent company, kept me well informed throughout the process
My sons car has been in your shop a few times and it always looks great you can't even tell there were repairs done to it. The people that work there are very polite and always communicate what's going on with the car. Best body shop around
Friendly knowledgeable staff. Well coordinated team. I left a positive Yelp review
Very fast and good service.
Everyone was very friendly
Excellent service and repair of my auto.
From start to finish John in the woman upfront handling the front desk were awesome I would recommend them to anyone
Vehicle Make : Land Rover
Caliber made sure the work was 100% complete before returning my vehicle back to me even though they kept running into problems with my vehicle. I appreciate that rather than having to bring it in later for them to finish the job.
Best service EVER!!!!! Wow! So impressed. I can't thank you enough!!!
Kept me informed with status updates
I was kept well informed of the status throughout the repair process
Excellent experience; hassle free and completed sooner than expected.
John Blattner went the extra mile to provide excellent customer service. He kept on top of everything from the beginning estimate, thru the repair process and the final delivery of my vehicle. Twee made the arrangements with Hertz for the loan car and handled all the paperwork efficiently. The repair work, itself, was excellent. My thanks and compliments to the tech who worked on the vehicle. I highly recommend this Caliber location.
Staff very friendly, helpful and efficient. I liked the text updates. My car was completed before scheduled and as always they did a great job. The paint on the new part matched perfectly.
If I have a choice I always choose Caliber for my repairs.
Everything was great. Great, high-quality work and courteous service. Thank you again!
Thank you for constant updates and the gentlemen who repaired and did an excellent job on our car. We really appreciate it. And thanks to Jesse who stayed a few minutes over so that we can collect our car
Text messages are good for updates. Thx. Your team is very friendly and helpful. We are very pleased with the work completed on our car(s) and have only had good experiences with your shop.
Thank you! Appreciate delivering my car to my house.
Job weekly done in a timely and professional professio manner thank. You very much. Les Briggs.
Thank you for sending my car back washed and clean. They did forget to put one piece back on the door but it is an easy fix to stop by the shop. Thank you.
Vehicle Make : Land Rover
No need to call . They can't fix this . My car looks fantastic. They put on a new right door.
But the two precious decals on my back window are gone. They told me they remember them,?
But no one can explain how they disappeared? One was from our safari in Kenya 10 years ago. And I never put it on my Jaguar. But it was more fitting for a Land Rover .
I lost my husband this year , and we went to Kenya together. Going through pictures and memorabilia. I found the decal I bought there 10 years ago. So I decided to finally put it on to remember our trip. The other one I just got in Bali where I took his Ashes and put the Bali decal on . Bothe arr gone and someone had to see it come off?
I can't figure how ?
I've washed the car many times and they never come off?
Sad about it , can't replace that
Chris and his team are very customer service oriented. Will definitely recommend his shop to others. Thank you!!
Great service, liked the text updates and the fact they took care of my rental.
Very prompt, very courteous, the best!
Nice job, nice guys, clean car!
Great experience all around. Jesse is the best
John Blattner was great. Everything was great, looked great and my car was washed and detailed. Thanks again for a great experience.
One of the most professional organizations. Everything run by the book of "great customer service. No "attitude " from anyone just perfect and on time service. I will continue to bring all my vehicles to them
Range Rover/Porsche/Mercedes/jeep hope I don't need them soon but if I do they have my business
David N. laguna niguel
John kept me informed of the repair progress and delivered the car on time.
Good work. Took more time then I thought but work done well
I had 7.00 in quarters in the center console that were stolen. The empty plastic container was left behind. I leave them there for parking machines in Laguna, Long Beach a and LA. I suspect they may have gone missing wherever you send the car outside for work you don't do. Also, papers in passenger side door were removed and not replaced. This was the door that was worked on. Nothing important just menus and envelopes. No big deal. I loved the job you did on the car. Service was excellent. Ray
I was so impressed with the turnaround time on the repair! Thank you for working hard to get my vehicle fixed and back to me right away!
My entire experience was excellent. Jesse was great. Car looks as good as new. Thank you again!
When I picked up the car and drove it the steering pulled to the left. Just wondering why nobody drove it to see if the front and was aligned. Other than that they did an awesome job on the bodywork. Period I had to leave it for another day to have it aligned. Which means an extra day for the car rental.
The passenger seat does not go up and down as before. I immediately tried calling at 10 to 6 and no one answered.
Jess was great. Kept me informed and got my car back to me exactly when he said he would. Excellent
John and the front receptionist were extremely friendly and fast. I will come back again if I ever need my life's rythem returned to normal.
John and staff were very courteous and great at keeping me apprised on the progress of my car. I really appreciated the excellent customer service.
John has done a great job on keeping me updated and thorouh! Thank you!
Very satisfied with work and courteous staff.
The entire staff was friendly and kept me updated on the status of my vehicle. AND my vehicle was returned cleaner than when I dropped it off (inside too)!!
Entire staff were excellent
You guys are awesome. Thank you for your 5 star service!!!!
Great job and on time ad promised. People are very courteous.
Car had scratches in the newly painted area and I took it back twice to buff out. Clear coat needed polishing. On the second visit I noticed bubbles in paint and cloudiness on one side of car. Carpet was not replaced properly. Needs to be worked on for third time.
Jason was very professional and a pleasure to work with.
John and the friendly staff at Caliber Collision were professional and courteous. Thanks for repairing my bumper beautifully and on time. Just continue providing excellent service and quality work!
Jason was very helpful with the first estimate, frequent updates and assuring my satisfaction with the end result. I would recommend Caliber gladly.
I was satisfied with absolutely everything.
Everyone from the receptionist to the car handler and the work done were superb. Top notch service all around.
John was great to work with! He took excellent care of me and my car was done on time. I will definitely refer people to C.C.
Nice people! Efficient!!!
My service advisor name was Jesse Amezcua from the Laguna Niguel office. He did an excellent job and was a great advisor. I appreciate all that he did for my vehicle repairs and would highly recommend your company to someone else. Sincerely, Regina R
The door repair in my toyota was very good job the only detail was the car wash it was a poor job but anything else was ok thank you for everything
Thank u :)
3 Days over estimate & still not complete !
Vehicle Make : Volkswagen
When I took my car in the consultant stated that the repairs would also include a buffering of a keyed portion of my car. While not part of the damage from an accident I was impressed that this would be done. However it wasn't done so I was disappointed. However the process for getting the repairs and the Commnication about the status was good.
Thank you for fixing our car.
Vehicle Make : Volkswagen
Extremely high level of customer service guarantees that I will be a repeat customer
I was so completely impressed with the service as well as the customer service provided at Caliber. Any questions I had were answered were answered in such a great timely manner. I will continue to bring my car here to Caliber in the future and will recommend it to any of my friends.
My car is back to its beautiful condition. My thanks to everyone who worked on it. Special thanks to John Blattner, my Service Advisor, who was especially kind & efficient. Thanks too to Christina at the front desk, who made my visits actually pleasurable.
Great job. I'm very pleased.
My experience with John was as best as it gets. Very professional and answered all my questions and also addressed my concerns. If I were to ever need a repair in the future, I would not hesitate to call caliber of Luguna Niguel. Mike made the repairs to my vehicle. I never met him, but he did an excellent job. I am very maticular and was very pleased.
Very happy with our experience.
Everyone was very helpful.
Great job! Good service! Liked the continuous updates
The only problem I had was the disconnect btwn the texts I was getting and the calls the service manage was getting- the mgr told me one thing and the text said another. The repair came out fine. It took longer than I expected.
Everyone was courteous and professional from time of setting up the appt to repairs and picking up my vehicle . It was also nice to provide water n coffee for clients . This is second time going to this company n would definately recommend it.
Great customer service and the repair job was excellent!
Part of the job was left incomplete. The door handle wasn't fixed and still had red paint from the car that hit me. Everyone that worked at the location was great. I just wish it was 100% complete when I received it back.
Se realizo un trabajo muy profesional, y nos sentimos muy satisfechos por haberle confiado nuestro carro a su compañia.
Great service all around! Thank you Caliber Collision!!
Excellent communication by Lance! My repair was fast and Caliber did a beautiful job!
Car looks great good job. Jesse was very good to work with
Brad was the nicest person I've ever met. Even despite not having Matthew McConaughey there when I picked up my Lincoln. Great work done by Brad's staff!
Great people, great service, great facility and a perfect repair job. Well done! Jim Sittler
Great service and excellent work!
Great communication and quality work
Although I have seen your street ads all over the area, I had yet, thankfully, had no reason to take you up on your claims. I was allowed to use your services when hit by a young lady leaving the school near my home. Your ads couldn't be more accurate. Thank you. John
Caliber Collision did a excellent job on my car and the service I received was beyond what I hope for. I would recommend there service's to all my family and friends.. Thanks Caliber Collision...
The entire experience at Calier was stress free and pleasant. The staff was very friendly, respectful and helpful. They were also very efficient and had my car ready within a few days. I would highly recommend Caliber to others and use them again if I ever need auto collision repair. Thank you.
Great job my "Toby"" got a nice face lift. Thank you for all the attention to detail ????????
They did a great job on our car and finished ahead of time, which was great. The paint job was terrific, John Blattner was terrific as was the lovely young lady at the front desk, sorry I can't recall her name. Thank you Caliper!
Nice people doing good work in a very reasonable amount of time makes for satisfied customers. Thank You, Bill
John was extremely helpful and flexible with my fluid schedule. Work was top notch!
Thanks for taking great care of my vehicle
John and the rest of the team made the process as painless as possible. I would definitely recommend.
Gunny John and Christani were easy to deal with and appreciated. Lance was quick and competent on the writeup. I came to Caliber though another USAA approved shop was lower, because as they said, "Which one are you more comfortable with?"
Ronaldo, your driver, was very professional and a pleasure. Also, he drove like he was taking a DMV exam. A keeper.
Excellent customer service as well as good communication about the progress for the completion of the work.
Excellent customer service. Jesse should be commended for providing phone updates in addition to the text messages. The quality of the work on the repair was also excellent.
Great service. Brad is the best!
Courteous, clear about repairs, and prompt. Only one slight negative when someone did write corrected phone # so called an old one when car was ready.
Jesse was great and very friendly!
The best service! Would never go anywhere else!!
Excellent communication! Finished sooner than expected. Everyone at the office was friendly, and fun! Great crew and the Camino Capistrano site! Will definitely recommend Caliber Collision to my circle of friends!
From start to finish, your location was exceptional. The entire team seemed genuinely happy you were there and made me feel right at home. From the moment I walked in, to the convenient text message updates and the courtesy calls and until I drove away with the vehicle, I was treated with respect and I was thanked several times for trusting them with my car. Thank you all for making an otherwise bad situation seamless and smooth, like my bumper after you fixed it! Many thanks and appreciation, Frank P
The work was done in a timely manner. Always keep me awere how far alone they were on a daily bases. Very professional all the way thru the process. We are very happy with the job they did. And thank you for making thing very easy
Vehicle Make : Volkswagen
John and Mallory were awesome! Friendly, engaged and attentive! I had a great customer experience! Painless! Thank you!
John was professional, courteous, and extremely customer focused. Couldn't be happier with the service and the results.
Thank you for the amazing experience
Jesse was wonderful, responsible and respectful. A real asset to your company.
I was completely satisfied because the people that I dealt with were all very nice and respectful lam amazed at the way you treated me as a customer and a person thanks
I was annoyed by the fact that my car was noisy and noxious. John handled my problem so well, that I was delighted I had chosen Caliber Collision Center. He VALIDATED THE FACT THAT MY CATALYTIC CONVERTER HAD BEEN STOLEN, handled the replacement, and returned my car in great shape. Every person I had contact with at CCC was pleasant and efficient.
Jesse and his co workers were
Great! So was Mallory at the reception desk. Many thanks!
Joh Blattner is outstanding. Receptionist terrific. Workmanship great. Interface with USAA flawless
Excellent customer service
I will return if I ever have to!! You're all wonderful!!!
The service writer Jesse was very professional and pleasant to work with . He kept me informed on the progress of my vehicle ... I was very pleased with how well my vehicle turned out and would refer them to anyone needing this service ..
Jesse was my repair contact agent & he was really great
The work was fantastic looks wonderful - looks brand new.
The staff was extremely helpful and Jesse was great. He made me feel very comfortable and he kept me informed every step of the way. He was great !!
Excellent service and repair. Totally satisfied!
The big thing that I was dissatisfied with was my car was promised to be done in 5 days. By the end of 5 days I came in and it was not ready and was promised by either the next day or Monday and then it was still not ready until Tuesday. It was an extreme inconvenience to not have my size of suv for that weekend as we needed to haul a lot of cargo. I was extremely satisfied with the friendliness, professionalism and attitude of the staff as well as the work that was done and the extra detail that was done to the car to make up for the delay.
There was one area on my vehicle I assumed would have been fixed and I was surprised to see it was left untouched. At the very least, someone should have contacted me with options if necessary
Thank you for fixing the car yet again! Looks great!
Excellent job, very professional.
Vehicle Make : Mini Cooper
Super service with great communication.
Gilbert, the service manager, did an exceptional job.
Vehicle Make : Volkswagen
It was great
The entire team made me feel that I mattered. Great job Caliber.
Job was done sooner then expected...great jod
Your follow-up was exceptional, front office personnel were friendly and competent and Gilbert was communicative and very responsive and flexible. Overall an exceptional full service experience.
John and staff were timely and professional! Were very pleased with our choice of Caliber. Scot C