I am extremely happy with the entire experience with Paul, Nadia and everyone at Caliber My car is better than it was before the accident and I would recommend Caliber Collision to anyone needing body work. They are fast courteous honest and extremely competent in every aspect of repair work I will not hesitate to come back anytime but hopefully I will not need to! Thank you Caliber Collision!! So grateful that this is where the insurance company sent us!
I was just getting a mirror replaced but they kept saying they would "take apart the vehicle to look for more damage" which kind of scared me. I don't think they did it, so I don't know why they kept telling me they were going to.
Nadia and Paul provided excellent customer service!
Sending text updates on Repairs that were not correct. I was told they may be incorrect because another source sends them for you. Stop allowing texts to go out with incirrrct information or send them yourselves. Then, I was told I owed 500 deductible at pick up. Sone manager had to ok the release of my vehicle to be without the deductible. Obviously, what was in your system was incorrect information. Then, on final walk around I was shine my re-surfaced tire that was missing a cap on the air valve. Where is the quality control?
Great service !!! Will recommend
Too much wait time at shop but you all did a good job
I love the repair on my car they did a excellent job and i am highly satisfied I also like the way the agent paul kept me inform on everything that was going on with my car and i appreciate everything
Will not accept the fact that i brought my car with a technical issue and ended up only fixing the exterior putting in danger my life. will think about in taking your services agsin. Things were differently when Luis was working there. So efficient and professional that would be always missed.
Very good service, very good job. Excellent quality, thank you for your job. Very much recomended. Sincerly, David L
Jeffrey kept me informed on a regular basis of the status
of my car. I am very pleased with the repairs done. Car was clean
when I picked it up.
The receptionist were very polite and professional.
I will recommend Caliber Collision and Jeffrey Coloma to my family and friends
for any car repair services when needed.
Thanks again to Jeffrey and staff for a job well done.
Rubber strip in the front bumped was overlooked and the driver
seatbeat bracket does not properly work and the daskboard driver side is scratched from something sharp being placed on it. Jesse ia a great service mgr he told me to bring car back on Tuesday.
The experience was very nice constantly keeping we aware of the process of my repairs. I would definitely use and recommend your service to friends. Farmers Insurance gave high accommodations to your quality and it definitely turned out to be true. Thank you Caliber Collison in Hawthorne. Special shout out to Paul great and fast job.
Awesome job and thank you all
From what I see it looks excellent completely satisfied.
Jessie kept me informed and accommodated all my needs. Great service,
I was not in the best mood. But your team remained calm and took care of my needs. It's never easy to deal with stress around this time of year. So I appreciate the customer service I received
Jesse was so informative. Made the processes real simple kept me updated at all time answered my question
Having damage on a car is not fun, but knowing that Caliber Collision is doing the repairs is a relief. I got a few estimates done, but none of the other body shops gave me the peace of mind that Caliber gives me. They have repaired several of my family's cars and we have always been satisfied.
Informative and nice job overall
Thank you for your professional conduct.
Want to give Paul a huge shoutout for having me satisfied with my car
My time is very valuable to me and I appreciate the hassle free experience along with the continuous contact by text message letting me know the status of my repair work.
I would recommend you to any and everyonr!!!
You guys did a excellent job
Good service. Strong customer support. Work done as indicated. High level of craftsmanship. Quite pleased with result. Absolutely "painless ". ????
Jeff is great...thank you Jeff!
Caliber did a great job. The customer service was excellent. I have no complaints.
Paul and staff were awesome l. great customer service
The customer service that I received from Caliber was really great from beginning to end. As much of a pain it is to have to deal with an accident and repairs, the communication and courtesy that I received made the experience the best it could have been. Paul and Nadia were especially helpful and great to deal with. I would recommend Caliber Collision to anyone that was in need of repairs.
Customer service was great loved the updates via text message.
Jesse is a wonderful young man who helped me restore the rhythm to my life. I would absolutely 100% recommend this specific location to all of my friends and family!
More damage was done at Caliber Collision, small dent on top roof of the car!
Everyone was very nice and my car came out like new! Only thing I would say to fix is the amount of time it takes to get in and out of the place. I was usually seen about 10/ minutes after my appointment. Other than that, really great service!!
Amazing thank you looks brand new
Your customer service is amazing! You made me rethink the customer service in my own office! You're all awesome!
Excellent in every way. Everyone I came in contact was very professional. I receive constant follow up. Will be happy to recommend
I appreciated getting the text updates. My car came back looking brand new ..thanks so much Sam
It was fast and easy;thank You'll, great job.
My car was done earlier than expected!
Jessse would call me and let me know what stage my vehicle was and what needed to be done. He kept me updated EVERY step of the way! He called with estimate of damages and even when estimate went down.
When picking up my vehicle, he showed me what was fixed. Thanks! :)
Jesse was great very informative and polite
I loved the fact that i wasnt left in the blind about anything i was constantly texted with updates about my vehicle.
There was totally to much "Orange Peel" showing on my vehicle. I could also see the bondo through the paint. I kno not much about body work, yet when i walked up to my car i could notice where the repairs had been done. I left the car in the care of your body shop as i was assured the correction will be made and restore my rear bumper to factory satisfaction.
I m happy with my car and they took care of my car. Henry was very helpful
Very professional. 100% satisfied.
Good job my car looks great
Jesse was a great rep to work with. I am completely satisfied with the services from start to finish.
The work was done on time.
Follow up calls we're given so I appreciated that.
Vehicle Make : Mini Cooper
Paul & everyone over at Collison were great! Super attentive to my needs, and fixed my car within four days. Seriously, amazing! My Mini looks brand new. Hopefully, I won't need collison repair anytime soon, but if I do Cailber Collison is the place to go. Thank you!
They kept the car for an extra day because they didn't buff the door properly and had to repaint. Apart from that ok.
I am happy for your service. I had follow step by step, Luis call me how everything was going with.y Carr. I didn't have to call he gave me updates, and also like the mesagi g. Thak you for you service.
I really like that I got phone calls from my main person Luis and that I got updates around when my car was going to be ready. The work was magnificent. I love the extra care that they gave my car. They washed and vacuumed it super clean.
Car took longer than estimated time given, due to things not being done properly and damages that were done on the car while being serviced.
I still don't have my car. This was supposed to be a 4 day repair job.
Was very disappointed with the service I had to take my truck 3 different time to get it fix if it wasn't because you forgot to tightened the bolts on the bumper or because you guys forgot to replace the gasket that go around the door I don't even know we're to stop I know I won't recommend you to no one.. Very disappointed!!
Your customer service is exceptional. From the friendly, helpful associates with great follow-through to seamless coordination with my insurance company and the rental-car agency to your text message system for keeping customers apprised of each phase of the repair, Caliber Collision goes the extra mile. Special thanks to Service Advisor Paul Campbell for making everything so hassle-free, including arranging for an alignment from another vendor while my car was in the shop for a bumper repair as well as staying open a little after hours so I could pick up the car after work. What an impressive operation you have!
I have 2014 red kia. The work they did on my car was excellent. Thank you to the guy's at caliber collision.
Service was quick and convenient.
Everything went smoothly and the staff was very nice and helpful.
It was great small mistake buffing the paint that delayed it a bit but worth it in the end because the car looks brand new!
Vehicle Make : Volkswagen
Took forever and too many tries
Very professional and great service
Fast professional service. This is my second time using your service and I would choose you again.
I would like to say "Thank you so much" for all of those who did the repairs of my KIA and most spcially to Mr. Paul who managed it. Again, I say, I am completely satisfied.Thanks God. More power to Caliber Collision !!!
Customer service was great
Very happy with the repair on my car. Very clean and they were done before the due date.
Very fast and friendly. Easy process.
Great service, care and concern!
I would recommend Caliber to anyone. Sam and Luis ROCK!
You did a fabulous on my car. Service was great and made my experience so easy and quick. Thanks Paul and caliber collision!!
Car looks great I'll let folks no what good work you do
Everyone at Caliber is very friendly a d professional. I have referred many of my friends and family here and will continue to do so
Don't get me wrong, the repairs from the accident were great. There are a few things that can be improved. My only issue was with the color matching of my rim. Jesse was a great representative. His updates and call with the progression of the repairs made me feel in good hands. A great addition to the text updates would be an image(picture). The staff at this facility seem to make a great attempt to make you feel comfortable from the moment you walk in the door.
The work on the car looks great! It met all of my expectations. Thanks!
I want to thank Lewis for he just took me through everything and made the experience as satisfactory and you know you did an excellent job you guys know your job very well and I want to thank you once again for helping me get my baby back on her feet and looking good like she supposed to hopefully I'll never have to bring her back to you again thank you very much
I am super happy wit my new car. Thank you Caliber Collision. ????????????????????????????????????????
my experience with Caliber Collision was absolutely wonderful Jessie was kind knowledgeable professional and knew exactly how a customer should be treated I would definitely recommend Caliber Collision thanks to your associate Jessie Caliber Collision Hawthorne
Excellent Job ! Outstanding customer communication. And follow up
Please call me about Caliber using "streaming music
from the cloud " in the 385 retail caliber units -
providing music in customer lobby work spaces
customized to caliber brand , allows dedicated messaging
Steve BelZer 310-673/7066
M y car looks great, can't tell it was in an accident & I was kept up to date on the progress.
Lois is great! you guys did an amazing job
Overrall it was a gob well done nice sevise
I will always use this Caliber for any of my car body repairs. Special thanks to Luis and Sam for making sure that I was completely satisfied. My Solstice looks like new. Thank you. Thank you. Thank you.
Finished early. Looks great
Staff was very friendly and informative; however, I am not satisfied with the quality of work. I will be returning my vehicle to address my concerns.
Everything was good just noticed a small chip on my front hood that wasn't there before I took the car. But over all the repairs seem very original as if my car was never hit.
Kept me informed on the progress of the job being done. I liked that. Friendly staff. Did good work on the car. And wow,washed the car and had it looking good when I picked it up. Thanks
Jesse and Sam thank you for taking car of my car damages you and your team did a great job. I can't even tell anymore my car was in a accident and the paint matches the rest of my car. I appreciate getting my car back washed and cleaned.I will definitely recommend your shop to family and friends.
Good service from everyone
Best ever! Seriously! Loved the frequent updates and got my vehicle done sooner than expected AND it looks great! And the associated were all friendly and helpful. Triple A rating in my book.
I was extremely happy because I had my car within 2 days. Paul was great and the receptionist was very courteous and helpful. I was very pleased that I didn't have to call Enterprise myself Caliber Collision did it for me. I will recommend everyone to the shop, it was the best experience I had ever had. Thank you Paul.
Good and clean job I really like it I give ????????
I was treated kindly by everyone and I enjoy the work that they did.
Everyone was helpful and were quick to respond to my question
VERY good work also work was done in a timely manner thank you
Well I liked the costumer service I am happy whit the job you gays did to my car
Everything trun out amazing ,. Better than perfect thank you guys so much
There was something dragging on my car after I picked it up from the collision repair shop.
Thank you so much for keeping me updated and having my car ready earlier than said.
Kept up to date,staff were friendly but professional the car was clean and the laundry change l had stashed was untouched
Jessie did a good job. I am very happy with the job he perform. Jessie was very kind each time he called and when I arrived he greeted me so kindly. Thank you Jessie for a job well done.
Exemplary service, professionalism, and communication.
Luis and all the team at Hawthorne were great to work with.
The repair work was good but the communication was horrible.We had to keep calling to get a exact day and time of completion and no follow up calls we given. Really disappointed with that service.
It took over a month for the repair to the hood to be completed. Once I received the car I notice my trunk has water damage.
I love the updates I got everyday from caliber. Since the first day I walked in I received excellent customer service you guys are awesome!
Dropped off the car Monday, was told estimate would be done by tuesday afternoon, I had to call Thursday to get an update. Turns out I called to remind someone about my car because I got the estimate Friday which delayed the check from AAA and the repair time. I went over 6 days rental car and was short on the payment to calliber after paying enterprise. Took some arguing with AAA to finalize the transaction and get my car back. Work done on my car is great.
Also, thanks to Paul Campbell for being very informative on tea repair process.
Customer service was excellent & all the up dates. The repair was excellent I have received many compliments on my car. I would certainly give recommendations.
Vehicle Make : Volkswagen
the staff was very polite and professional from beginning to end. I was pleased with how often I received text messages regarding the status of my vehicle. It was definitely re assuring knowing the was a time line and updates versus "we will let you know when it's done".the work on my vehicle was very good and have no complaints about the job. Overall very pleased and would definitely recommend caliber collisions to anyone who needs body work done on there vehicle!
They did a good job on my car and the people were very helpful and caring
Thank you! My car looks great. I'm very happy to have my car back. You guys are great. Thank you!!
Luis and his team were excellent. Car looks like it has never been in an accident. They (Luis) always kept me in the loop on the progress of my car.
A big thank you to Jesse! Always made sure to keep me updated about my car. Very professional. Thank you all!
I love it that I received text messages on the progress of the repair work done on my car. I felt I was kept well-informed and updated. My service adviser, Luiz, was also very professional and knowledgeable in helping me.
Well done, Caliber Collision !
I was happy with the experience, but the smell from my new bumper is way too strong. If I get cancer now, I'm going to be very unhappy.
Great customer service with ongoing communication.
Sam the manager at the Hawthorne, CA location provided exceptional customer service to me. I so appreciate him going above and beyond for me.
My experience was awesome! I loved the text updates!
Thank for your prompt service.
My car was done perfectly and everyone was soooo nice plus it was repaired in a timely fashion thank you Karen bearns
I appreciate the extra effort on repairs and taking care of the rental car return for me.
Excellent service kept me up to date daily. Paul was excellent at keeping me in the loop and I really appreciated all his help and support. Plus the car looks like new. All in all very happy and would easily come back.
My car was dirty and not completely repaired. Repairs unfinished. Parts missing. Back window didn't open. Electric seat didn't work. Huge white stain on passenger seat. HORRIBLE JOB!!!
Great service, even dropped my vehicle off!
Excellent communication and customer service
My truck looks like nothing ever happend to it. That's all I wanted. Thanks
Luis Rodriguez, @ the Hawthorne site was
Very informative, thorough and Professional.
The very first moment that I entered the office, I found everyone to be professional, courteous and very helpful.
Thank you for returning the promise. I highly value your service.
The repair came out excellent and even a day before estimated.
I am just very happy to have my car back! Caliber always kept me updated, there was never a real concern for my car, and it came back feeling like a new vehicle. I've been to this location before and it's always been a good experience. Very nice staff!
Samuel and his staff were very professional, prompt, and efficient from beginning to end of having my car serviced at their location. Very pleased.
You guys have always taken care of my cars for over 10yrs
Keep up the good work. ..
Paul and his colleagues were very professional, helpful, and gave great customer service! Would definitely recommend them to anyone needing help with their vehicle:)
I am very pleased with the service and communication I received during the process.
The receptionist was awesomely patient and kind. Luis was incredibly professional, polite, patient and kind. He made sure I was completely satisfied when I first checked my car and wasn't pleased. With a meticulous eye, on the next day I was satisfied and will recommend this location to my family and friends.
I don't know what do u call that, it's a rubber located at the edge on the left side wasn't fix and that is part of the accident.
Paul was so so helpful! Very nice, very informative and kept me updated weekly. Very detail oriented and made sure my car was well taken care of.
I loved the text updates! And everything was finished when promised! A job!
Great job on my car I would definitely chose you guys again
I love the text message updates on the progress of my car ... and my Rep Paul was amazing friendly and very informative ... Liz at the front desk has the best customer service that i have seen in a long time ... Caliber Collision Rocks ... Thank You !!!!
I really loved the fact that they were on time with the repairing My vechile very satisfied with their work
I waited over a week for the parts that were ordered to be received, once the parts were In it took only a couple of days to do repairs. I was very impressed that. Luis Rodguez was very efficient and professional.
Experience was great...car looks like it was never damaged.thanx alot
Overall great job and done quickly
Very nice and accommodating staff. Did a great job on my repairs.
1) It took three attempts for me to pick up my car. This is completely and utterly unacceptable.
2) On your first two attempts, your shop told me my car was ready before actually checking it. With my untrained eyes, some things I noticed: incomplete application of paint at edges, weird texture (felt like orange peel), particles in the paint, dripped paint dried to my bumper.
3) The work was cosmetic and minor, but you had it from Monday, June 8 to Friday June 19. The first estimate I was given was that the car would be ready by June 11.
I don't know how you could possibly improve this experience. I have informed my insurance of your shop's poor performance.
Everything was done professionally and efficiently
My car looked nice your staff is very nice and professional, great experience!
The work you did was well done. And we are very happy about it.
Great service. Very freindly staff.
Thank you for always repairing my vehicles in a timely matter?
Terrible experience, door was misaligned 3/16" (pictures available), bumper "popped" out of bracket (pics available), gouged paint on door handle (pics available), paint had overspray and pitting (documented). Work has taken over 3 weeks and 6 visits. To allow the car to leave the shop in this state is ridiculous, I feel as I was taken advantage of. Complained to corporate on Tuesday, promising a call back from Ronnie...never called, as of Friday (Not Good)
Great customer service and communication. Very professional and thorough. Thank you so much!!!
Keep up the the work guys and also give more time to listen to your clients request & be more accomodating to help for your customer satisfaction. God bless & i will make you now my auto body shop.
Everyone at the shop is great! From the receptionist all the way up to management... everyone there deserves a raise for their great customer service!
Thanks for the continued updates. I had never experienced that.
Excellent service, nice people & great car repair, particularly as I drive a Saab and parts are very hard to find. Will recommend Caliber & Paul to everyone who needs car repair! Thanks.
I thank you so very much for the excellent job done with the fast service. I will return for more repairs soon
Vehicle Make : Volkswagen
Caliber Collision went out of their way to not only expedite repairs on my vehicle, but also were tremendous in their assistance with the handling of my rental. Any difficulties that I was going to have in relation to my rental vehicle were averted thanks to the assistance of Caliber and I greatly thank you all!!!
I am very happy with the service on my car and the outstanding customer service I received from the first day I came into your business.The texts were very informative and a very nice touch to the customer service.
Keep appointments punctual, not just a general time frame. It seemed that the receptionist needed help, or they scheduled too many people at one time. My appointment time was 10:00am, I didn't get serviced/finished until 10:45, while I waited for her to finish w/people that were there before me.
Vehicle Make : Volkswagen
I appreciate how the work was done quickly and well done. The staff was very polite and cordial. Thank you for a positive experience.
Keep up the good work. I Was shocked and impressed the inside of the car was also cleaned
Everything was good, I have always appreciated you guys, good work and customer service. Thanks
Vehicle Make : Land Rover
Everything was great!
Vehicle Make : Mini Cooper
I really love the job you guys do
Staff was helpful and made a frustrating time less stressful.
Paul Campbell was great. I love how he communicated with me and took off some charges due to having to extend the repair time. I love how I received updated text on the progress of my repairs.
Everyone at this office was very professional and attentive. Paul was amazing and kept me posted on the status of the repairs. Lisette at the reception was friendly and very informative. Great staff!!
I received a very good service from Caliber
your customer service is great!!!
The guy and the lady at the front office are very polite and made me feel like in family
Thanks to all of you!!
Awesome work as usual repaired a lot faster than expected
I was completely satisfied with each person that assisted in helping to get my car fixed. Thanks do very much for keeping updated on the progress of the work being done.
Everything was done with my convenience in mind. Great experience.
My experience could not have been any better. Excellent service from everyone involved.
Thank you Paul and everyone that helped in my repairs
Paul and Diana made this the most flawless automotive body repair experience I've ever had.
I was so happy about the service. I was treated great and it made me feel so good. Mr. Luis Rodriguez, Diane and Paul gave excellent customer services to me. I extend a sincere thank you to them with a high 10 for excellent services.
Mary A. Robinson
I am totally satisfied with the repairs that you did to my GMC Yukon and I will tell family and friends about the good work that you did and thanks again