Friendly, professional, thorough. Provided updates as repair progressed through the phases. Ensured we understood the warranty and had contact information should we have questions or concerns in the future.
Phillip was complete, through and professional with the handling of our Jeep repair.
Everyone was nice and professional. Explained every detail to the T. Enjoyed the total experience
I appreciated the almost daily updates on my car.everyone was very kind and most of all my car looks great again!
Kevin was amazing with his customer service. He kept me updated and was very informative.
Everyone very nice, courteous, and professional. I was amazed on how I was continuously informed on my vehicles process. Thank you!
They kept me updated every step of the way and even finished a day before they estimated . Got there and my car looked amazing. My baby is back to looking new again thanks to this amazing team! Thanks again for all y'alls hard work and dedication. -Meranda Poe
I appreciated being informed about the progression of the repair. I also appreciated being briefed and debriefed before and after repairs began.
They did a wonderful job on my corvette repairs. Looks showroom perfect. Everyone at that establishment is helpful polite. I'd recommend them to anyone from now on
The customer service is great and everyone was really friendlier.
Fantastic customer service and repair team!
Have already recommended your business! So impressed with everyone's professionalism and excellent customer service.
New to the area, we went to this CALIBER COLLISION for repair due to its location and it's large signage. The service from this location more than met the company title's adjective, that is, CALIBER, distinctive and meritorious. During our time at the body shop, we noted how each associate acted in a polite, efficient, and gracious manner with us and other customers.
Our vehicle's exterior and interior came back pristine, better than it appeared before it was hit! Earnest kudos to our Service Advisor, Phillip Gaines, and the technicians involved in our repair. Thanks also for the patient front desk receptionist, Tammy.
Vehicle Make : Volkswagen
I loved the text updates and the extremely fast service!
John was extremely helpful and courteous. I will definately recommend Caliber to friends and family.
Work incomplete but will update my response on Tuesday after further repair.
Most everyone was overly nice, the car looked great. Everything on every paper was explained almost to excess. My only complaint is that the texts that came to me were not the same information ...one gave me a finish date then 5 minutes later I would get another that said they had to order parts & had a different finish date, so that was confusing. When I picked up the car all 4 tires were very low so I had to wait on getting them aired up. The people that cleaned the interior found my lost earring! Tell them thank you!! Loved my guy he was super sweet, I'll give him a 10+
Very great paint job and left the color exactly the color of my car. Very fast and responsive communication as to what was happening and the process.
Courteous and professional. Completed earlier than estimated. Kept informed of progress.
I was happy with the detail of the work even though it took longer than expected.
Outstanding job! From amazing customer service to a flawless finish, John and his team tackled a major repair on my vehicle. Extremely satisfied.
Smooth experience. My dad had done auto body for years and I actually painted my first vehicle in high school. Excellent job blending and all the lines as in tail lights ect were lined up like factory. Good job and thanks for the hard work
The work was complete when you said it would be. Thank you for delivering the car to me and bringing me home when I delivered to you. I will definitely recommend you to anyone.
My car is just as good as new
The people there were awesome and caring. I would and will recommend this location to others!!!
The breaks made a bad sound when stepped on. The A/C was not working and you all had to come pick up my wife because the car would not start. This all happened within an hour of picking up the car when you said it was all ready to go. It would appear that it was not. Also no one did a test drive of the car or checked to see if all aspects of the car functions were in proper working order. Overall not very impressed with the attention to details. Not only was it a waste of my wife's time but also a waste of your manpower and production time.
My car was fixed quicker than I thought, it was very clean and the people that I worked with were very professional
Vehicle Make : Volkswagen
The staff were great, very friendly and made it a point to answer my questions each time(3 in all) that I went in with issues.
It was an absolute pleasure working with Phillip. Everything went as scheduled, and was handled with the outmost professionalism
Thank you job well done. I will recommend to my friend and family.
Very pleased and very nice staff!
Best experience ever. Daily notifications status updates. Service and repairs unmatched by other competing businesses. Customer service excellent. Thank you for being the best in the business.
Everything was professional and my car was completed within 5 days of dropping it off.
The staff were so friendly and helpful. They explained the process very thoroughly. The updating texts were helpful too. The repair job was great. The staff went out of their way to deliver my vehicle to me since I couldn't find a ride to pick it up. Best customer service EVER! I would highly recommend this company to anyone.
Everyone I dealt with was polite and helpful. I really appreciated the regular updates by text as well. The repair on my car looks fantastic and it was also done in a timely manner. An all around great job!
Professional , great customer service, daily updates on repair status, repairs done to my vehicle made my car look new again. Would be nice if other companies had the front desk customer service like Caliber Collision! Thanks again for all your services provided!!
I am satisfied with the professionalism and service, but felt the cost was a bit overly expensive for a few scratches. However, I imagine your prices are comparable to other repair shops in the area.
Outstanding service in every way.
Very courteous and thorough job. Work was completed in a timely matter and I was pleased with the amount of updates throughout the process
Very professional. Will recomend to others.
Really awesome service. Really helpful through the whole process. Texted me updated through every step of the repairs. I will defiantly tell my friends to go there
I was completely satisfied with the job done. Very professional kept me informed at all times.
Thank you for always having everything ready when calling for charges.
Not only did they done a darn fine job of fixing the fender, they detailed the interior and that is a farm truck. What a job the detailer had. Hopefully I'll never need your services again, but if I have a fender bender I'll call you all!
At least one part doesn't fit. correctly and there is some over spray on the left outside mirror. I should have answered yes to the question and not no. I just haven't had a chance to get in yet. Thanks.
Vehicle Make : Volkswagen
The staff was very professional and helpful throughout the entire process of getting my wife's car repaired.
If I ever need any automotive repair again I will only use Caliber Collision. Prompt, courteous, and perfect. Grateful to have found them!
Erika and Phillip top-notch
Vehicle Make : Volkswagen
Customer service was amazing. You kept me up to date at every step and were so friendly every time I called.
Phillip was very helpful from start to finish. My vehicle looks amazing. I would definitely recommend Caliber to anyone needing repair services
Everything was great from the start. From the customer service reps to the service advisor Philip Gaines who provided me with constant updates on my vehicle. I know that I was in good hands. 5 star rating and I will definitely recommend your business to other people.
Phillip and the rest of the staff were great! I have told me friends and family.
The consist updates were great! Customer service was top notch as well as the repair!
Everything was great , the personal the service the atmosphere was professional
Excellent work and customer service
Don't tell people best case scenario up front if you're going to tell them bad news later. To be fair though, once I got bad news about how long it would take to get my truck done, I contacted them and they got stuff moving right away and completed the service the same day. Very capable company, they are just busy.
Everyone was very nice and personable. A very nice experience considering the circumstance!
The people were very nice and professional. The building and grounds were clean. Kept me informed at every step. I would and will recommend Caliber on NW Expressway to friends, family & coworkers. I was extremely pleased with the quality of service received.
My only frustration was I was told I could text with questions and my texts would be returned. As I was in training in another state during the repairs I attempted this method of communication a few times with no responses.
Everyone at Caliber extremely friendly & professional. They handled the insurance part of it & kept me informed with everything. My car turned out great & was all clean when I picked it up! Would highly recommend them--Big thanks to Phillip Gaines & Erica!
I'm glad to have a brought my vehicle here, i saw it on the drive home one day and thought that would be close to where I live, and glad I gave them a call to work on my vehicle, from the instant I called I knew I would be in good hands, I felt like I was welcomed and appreciated, their customer service is the best I ever had, they would always update and let me know the status without me having to worry, I will definitely use them again for anything else.
Everyone was really nice and provided great customer service
Everybody did a great job
Great customer service from the start to the finish.
All the employees are very professional and nice. Great attention to details.
The personnel at CALIBER COLLISION were more then helpful. The repair was expert and my honda looked beautiful, almost like new. Thank you for the overall experience.
Caliber Collision could not be more accomadating and professional to work with.
I a extremely happy with their service.
Philip and crew (NW Exp and Council) did a great job.
Great work! Thank you for being so quick and keeping me updated throughout.
Caliber Collision could not have been more accommodating or more professional. An excellent job. I would give them 10 stars and a huge thumbs up!!!
You seem to have an excellent team at the NW OKC location. Keep up the good work!
Updates were good and often everyone was very nice and repairs were on time
Great job of keeping me updated. Repairs looked like new.
I would 100% satisfied with my experience with caliper. They gave me daily updates and the work was done professionally and on time. My car was finished on the day that they said it would be. Very happy with the experience.
People were very professional .met my expecting .and they cleaned my car washed and vacuumed I was over the moon happy.
Very satisfied, car looks great! Especially liked the text updates. Did not have to wonder about status and no need for repeated calls. Thank you - well done!
The timeline was spot-on and the service was great. It was easy start to finish and the staff was helpful.
Timely repair with great results! Keep up the good work!
Absolutely! Rapid repair, keeping me posted about progress & cleaning my car before I picked it up definitely set you apart from others. Job well done.
I will most definitely recommend you all to anyone who needs body work. The advisor, Phil kept me informed on my car and it was finished in a timely manner. The receptionist is great. Everyone and everything went well. Keep up the great job!
More than excellent service
They did a fantastic job. Phillip Gaines kept me informed and did a great job. The whole team there is great
We will call you in the morning to talk about broken glass in the passenger door!!
The entire process, from a review of the estimate, to the actual repair, to payment went perfectly and professionally. The entire staff were courteous and friendly. I hope that we are never involved in a wreck again, but if we are we're bringing our vehicle to Caliber Collision!
I want to let calibur collision know that they did an exceptional job on my vehicle. Thank you so much for your work.
Done just the way i asked, extremely satisfied.
24 hours after receiving my car the repairs seem to be holding well. I was frustrated to hear that my specialty light bulbs were "lost" , however the manager agreed to replace them once i sent the information about the bulbs to them.
Amazing job! Exceeded expectations!!!
Though there was a delay in the work it was only because the initial repair work didn't meet their QC. I will use them again and will recommend them to anyone I know.
Vustomer service was exellent. They kept me informed and updated on the repair stages of my vehicle
I came to you because you did quality work for me before, and I'm not disappointed with my choice this time. You're a quality operation.
Great communication and beautiful work.
I am so happy with my experience from the office to the work done by the guys in the shop. Thank you all and I wish each of you a Blessed day.
The people are great, the service is great, I am very satisfied
Thanks for making this a positive experience!
Awesome & fast service. Friendly people. I loved the daily updates.
So far everything seems perfect!! I was informed about the lifetime warranty so I'm not worried! ????
You guys did an awesome job and had it done before you said you would.... it looks so good now
Kept me well informed and finished a day early. Thank you
Found several knicks, scrapes, scratches on my vehicle once I got it back.
Driver side window switch has issues. That should be taken care of tomorrow and it will be all good.
Friendly staff! They even cleaned the inside. Thank you!
Perfect Customer Service!! Entire team of professionals!!
Pleasantly surprised that my car was detailed when I picked it up. Love the little text messages that kept me informed . Thank you for getting it repaired sooner than anticipated.
Quick service and reasonable cost
Very efficient and pleasant to work with
Looks brand new. I'm happy you went out of your way to fix my temperature reading inside. Thank you again. I will be looking forward for the estimate on the front bumper
In my mind I think Mr. Philip Gaines is an awesome and knowledgeable person in the field of a service advisor. He went over in great details what was going to happen and what did happened. Everyone at Caliber collision was professional and courteous. A job well done from all!! Thank You...
Awesome job guys! I'm so happy we chose you all!
The local office was fantastic. My car was ready ahead of schedule and I felt like Phillip really kept me abreast where my car was in the repair process.
One complaint - the after-hours person told me my location was open on Saturday and it Was Not. In retrospect, I don't remember him even asking me my location, so I wonder if he made an assumption based on the phone number I was calling from. I have an Arkansas cell phone number, but I live in Oklahoma City. This was a problem.
But the local shop was was great!!
Vehicle Make : Mitsubishi
Caliber employee was kind enough to give me a ride to Enterprise to pick up my rental car. When no one ant the rental facility was able to come and pick me up.
They were professional in every way. They even went out of their way to make my experience that much better. Job was completed in a timely manner and looks great. Wonderful job!
The person who assisted me throughout the process was very friendly and helpful. I appreciate such wonderful customer service!
Great communication from shop!
Great communication and notices about the car.
This is the second experience I have had with Caliber. Each time my truck has come back looking new again. The only issue I had this time was that one part of the truck didn't get fixed. However, when I brought it to the attention of my sales rep, he assured me that the part would be ordered and I could bring it back and have it completed.
I was very pleased with the service and repairs made. They were very kind and helpful as well.
Very friendly, efficient. Good communication.
I really like working with Caliber. Everyone is so kind and really keeps in y ouch with mr. Job us great and done quickly too.
Peggy in Edmond
You made a bad situation easy
Really happy with the day status of the repair. The work was completed one day later than estimated (I think that was because work transitioned from one advisor to another midstream) but it was performed just under the estimate. I'd definitely recommend you.
My car looks great. I am extremely satisfied with the work at Caliber Collision.
Philip Gaines was great through out the entire process he kept me informed of every step the car was going through. He was very respectful and also professional every time we spoke. I will bring back my car to be serviced by him every time in the future and will also refer his work to my family and friends he receives 10's across the board from me.
Very professional, timely, and they went the "extra mile" in their service. If I need service again, I won't hesitate to go with them in the future. Philip and Berry were my points of contact - great guys!
I asked for scratches to be touched up and the **** refused. No one told me until I picked up my car and I explained twice over the phone to touch up the scratches. I'm not satisfied with the work or the service.
Looks great and shiny. Excellent job and loved the hospitality of the staff
Nice people, fast, great job! Couldn't ask for more ????
Vehicle Make : Mitsubishi
Caliber Collision was extremely helpful throughout this situation.
I was extremely impressed with how quickly they were able to get my vehicle in and repaired. The quality of the repair was outstanding. Another thing that I was impressed with were the daily updates that went out letting me know the status on the repair work. Would definitely recommend Caliber Collision!
Repairs were finished in the time promised. Very professional staff and management. Provided me with a ride when car dropped off. I will tell others to use them.