I had to call two days later to have the estimate emailed to me, when it was supposed to be sent when my car was dropped off in the afternoon. I got the run around saying your car will be done this day. When it wasn't completed until three days later! I get there at 5 to pick up my car and it still wasn't ready. I waited for it to be done. Every time I have called or came in, I always got the answer of "sorry we're short staffed" or "sorry our detailer is out today". I kept getting the text updates which were completely wrong! My estimate said it would take 11 days and it actually took 15 days. I understand things happen and I usually don't complain. But it was constantly one thing after another and I am not Satisfied at ALL! And will never use this body shop again or recommend it to others. Not to mention when I left the lady said "you might get a survey from us and you have to give us all tens." Sorry but I'm going to rate the experience I had and not lie.
I was very pleased with all communication and how they seemed to take care of everything and I never felt like I was being pressured or bothered with anything. This was my 1st experience with having a vehicle repaired and I couldn't be happier with the outcome.
My van looks great - very pleased with the workmanship.
Very courteous staff - always keeping me informed of the progress.
Excellent service and very professional!
Wonderful staff. Prompt service. Excellent repair work. Will recommend Service King to everyone.
The car look like new after the repairs. The gentleman that did the repairs did a great job. The ladies in the front offic was very helpful in every way. Made you feel like family. I like the way they kept me inform about what was going on with the repairs.
Beautiful job ! Vacuuming the inside was a special touch
Thank you so much
Very pleased with the service and employees
Vehicle Make : Volkswagen
Great job overall, car looks better than it has in a long time.
Excellent service. The repair was fast and well done. Lexi was very personable and customer oriented.
The work on the vehicle was perfectly done. Your automated updates were helpful. But most important Lexi was an absolute rockstar.she was very informative and whatever she said is exactly what happened.it would be very difficult to have a better experience in this situation. Thank you Service King and Lexi for being the best in your industry. Donny
Howard and crew are real professionals and manic with bent vehicle metal! Thanks for a job well done.
Same great service as always...my husband and I have used y'all 3 times this year!!!
Everyone was very nice and helpful
Great service wouldn't trust anyone else thanks a lot
Great job to all involved.
I am very appreciative of the care that was taken with my car. I met the servicemen and they were very nice and I thank them in person for working so hard to make my car look great again ??
The customer service received was great. The people were very helpful and friendly. Was very pleased with the outcome.
Staff was very friendly and worked hard with unwilling insurance company.
I'm very please with the service I received from the representatives. I'm very happy how my vehicle is well put together from the incident and how the service guys took great pleasure in fix my vehicle .
I'm very happy and I will recommend your shop to anyone who will need auto body service.
Thank you for a job well done.????????????
Thank you for keeping us informed throughout the total process with text msg and calls as well as helping us deal with the insurance company. We are very satisfied with the work preformed on our car. Again thanKs to all for making our experience a great one.
Wonderful customer service and speedy quality work!
Terri was a pleasure to work with you did an amazing job thank you
The office staff is amazing, they deserve huge raises. The most friendly and knowledgeable staff I have encountered.
They do very good work.and happy with there work and the ladies in the office are excellent in what they do. Wonderful customer service. Thanks Timmy v.
Great service and timely completion. Customer service was exceptional.
The service was great. Everyone was so helpful. It was a very good experience.
Service King was very professional and knowledgable about the process. They were able to walk me threw each step. They cared about what I wanted for my truck and I how expected it to return. They kept me posted as my truck went threw each step to get fixed. Once able to pick up truck which was lighting fast it looked amazing. I would give service King an 11 out of 10.
Service King did a great job and it was completed in less time than first thought. I will be using them again if neede.
Your staff was very patient with me.
Repair was excellent. Could not tell that any damage had occurred. Staff was very friendly and went above and beyond my expectations. Was very pleased with every aspect of the process.
The car looks very nice. Thank you.
I was very satisfied with service king from the beginning to the end. All I came in contact with were very professional and kind. The service on my car was excellent and was my car was given back to me in a timely fashion. I recommend service king to every and anyone. Again thank you Service King for your excellent service. j Turner
Whatever was wrong they made right! Excellent job on my repairs...Thank you*****
Very good work. Car was beautiful
The car looks good - I drove it today & it ran fine so far- I appreciate all the work you all put into fixing my car - as I told Terri today Service King came with great recommendations- I felt very taken care of with myself & my car- Thanh you Shirley????
The work on my car was done well ahead of schedule and they had even washed and vacuumed out my car. They did a wonderful job!
They were very professional and explained everything that was going to be done to my car. Also I was able to get everything repaired in a timely manner so I was able to get my car back on-time.
Excellent job. Office team was prompt and straight forward - service crew did an outstanding job. Like it never happened.
I was 100% satisfied with work done and not only that but the staff was very nice and friendly I would recommend them to friend's.
Again thank you
The steering wheel, lights, mirrors, and settings didn't need to be changed.
Vehicle Make : Mitsubishi
Love the text message updates!! The car looks brand new!!!
I am completely satisfied with the service they have given me. Treated me like a VIP.
The quality of the work is great. I also like the professionalism of the people who worked on the car. They did a very good job.
My trunk leaks even with just light showers Fri afternoon before I picked up my car. Vehicle was left unlocked in parking lot for the weekend. I locked it when I checked on it at 545pm. Annoying constant text messages with no new info. A text notifying me the car was completed was not sent
My car looks brand new!! You can't beat that.
Vehicle Make : Volkswagen
Very pleased with work & the politeness of staff!
Everyone was very nice to work with.
I am very pleased with the work that you guys did! We continue to bring our vehicles to you when there is a need because we trust you immensely! We always have had a great experience with you all! I was very pleased at how quickly my car was repaired and how wonderful it looks! Thank you so much!
Quick and easy..cleaned the car before delivered
Had enterprise rental car pick up and drop off right at their shop..Hassel free. Car funished ahead of schedule....Would definately use them again. ..
The area that was repaired looks so good, the rest of the car is looks terrible and needs improvement. Thanks for doing a great job!
I brought you a car that was broke an filthy you gave me a car back that was clean and fixed like new thanks again.
They even washed and cleaned the whole truck too!
Thank you. Bill
They made a difficult situation easy to handle and did a great job on my vehicle.
The work was done very quick! And the fact that it was washed and ready to go when I got there!
Every one was kind and professional.
Very professional and friendly team members. They scheduled my vehicle quickly and took prompt action. They went out of their way and provided a ride home because my vehicle was undrivable. The car was repaired quickly. Thank-you.
The front corner of my car looks like it had never been hit. It looks great! Plus it looked like the car had been washed which I really appreciate. Many thanks to everyone who was involved.
The car looks very good and I can't tell it was in an accident
I was never kept in the loop or updated about service, and I had change stolen from the console.
so far, so good. Looks excellent finish appears great Thanks Alden & Gwen
Thank you for a job well done. Everyone was friendly and very helpful in not only getting the job done, but doing it right. My Honda Pilot is as good as new! Thank you!
Vehicle Make : Volkswagen
Professional services. Professional work.
Vehicle Make : Volkswagen
We liked that the work was completed Ina timely manner.
Outstanding, office staff was exceptional! Thank you again.
Thanks**** for taking care of our vehicle.
Great job they did I will definitely come back!!!!
Getting the estimate was quick and easy. The repairs were done well and quickly. Everyone that I dealt with was very friendly.
Overall I can't really tell that it was ever in an accident.
It broke down on the way to NC and had to be towed to the dealership.
You all always do an excellent job. Customer service is always good. Thank u all so much!
Terri was a tremendous help during this whole situation. I appreciate all of the assistance with the insurance company from here. I also appreciated both Ben and John keeping me updated on the status.
Great job with the sawzall! I own one but don't think my hand would have been as steady. I bought the truck in 2005 from CarMax. The tailgate never operated as smoothly as it does now. Also appreciated that you washed the truck. Looked great. Thank you for a great job.
Always very nice.and professional.
Very happy. They went above n beyond by delivering my bumper to my residence since it would not fit in my truck.
Vehicle Make : Volkswagen
The bumper looks awesome and makes me feel better about my car. I was surprised and delighted that my car was very clean inside. Thanks!
Very professional, ready on time and a job well done
This collision center is very professional and competent. We are very satisfied with our vehicle
Done in a timely manner and there was no unexpected surprises.
Job well done thank you very much
They did a great job the Secretary there was great very pleasant easy to deal with this place gets 10 stars
Did a beautiful job and the estimate was on the spot.
Professional and couteous. Car looks like new
We are very pleased with the work and honesty from this company.
Thank You for getting my car back to the condition it was prior to hitting the deer.
I just want to say Thank You! I thought during the drop off the gentleman was rude. He seemed annoyed & question the vehicle being considered non-drivable but due to everything leading up to that point the insurance agent I was working with decided to list it that way. She was hoping the situation wouldn't continue to inconvenience me & get me back whole as quickly as possible. I am happy to say that my husband & I are so impressed with the end result that we would recommend you to friends & family & if ever needed again we would come back.
State Farm Insurance Claim
2007 Silver Ford Edge
I could not be happier with the AMAZING quality repair job! It looks like a brand new car instead of a car that had been hit by a large Buck deer! So pleased with the experience from the estimate to the repair time to the finished work. No wonder USAA insurance raved about these folks!
Wonderful customer service !!!
Great job and Excellent results
Very great work and customer service. Would definitely recommend your business to others. Thanks for the rapid work.
Keep doing great work that you all always do thanks again
I thank y'all so much for the great job you did on my car.
Vehicle Make : Volkswagen
Everyone Was So Nice And Helpful And The CasR Looks GrEat!
It took a long time, from December 16th to January 10th; but my vehicle seems brand new again. I love it.
Wonderful work. Doubt I'll ever go anywhere else for body work as long as I'm in the area.
My car is 8 years old and it looks brand new! I really appreciate the work that Wentworths did to restore my baby! The staff was very professional and it was just a great experience. Now I can go on dates again! Anyways, Thanks crew!
You guys were awesome! You did a great job on my car. I'm recommending you to everyone I know.
The car looks great! Thanks to**** and Terri for working out my parts requests. Obviously, thanks to the guys that did such nice work on my car!
Unfortunately this is the second time I've had my vehicle repaired at Wentworth's. So far I am satisfied with both visits.
The door looks good, like it was never hit at all.
I was very pleased with the work that was done. And I really appreciate your customer service ,customer service is very excellent.
The team did a superb job working on my truck. It has never looked this good before.
Thanks to Ben and all those who assisted wi th the repair. The final fit and finish is practically flawless. Wonderful job.
Vehicle Make : Volkswagen
Loved the quick fast service in the way they handled everything from ins co, rental car, repair and even cleaned it inside and out! Cleanest my car has been sense i bought it :). They called to let me know i left personal items in rental. Loved text up dates. Big thank you to Ben, the Office Admin assistant and the Repair Team!!
Awesome job. Great people to work with.
Great work! My car looks like I was never involved in a hit and run accident. Thanks again for all your hard work!
The radiator that was installed was defective in some way. When I took it in for regular maintenance (after driving only 890 miles) I learned the radiator was defective & had multiple leaks. Since I am from out of the area returning it to Wentworth is not an option. Since USAA required an after market part, it isn't under warranty. So I have had to pay 500 for a new radiator within 3 weeks of getting it replaced. This is on top of paying my deductible. I have contacted USAA as I am very dissatisfied.
Thank you for the quick turn around and professional attitude you presented. "If" I require any other work I would return.
The hole team was awesome that guy Donny did a really good Job I would come back and have my truck worked on again at collision works thank you and god bless 👍
Great job yet again by the team at Wentworth's.
I was completely satisfied with the repairs made to the vehicle. However, there was just a problem with the radio. My husband realized driving the car home that the radio which was working when it was dropped off is no longer working.
Excellent repairs. Finished before promised
Glad l chose you for my repairs. Thank you so very much.
Car was not ready at the time promised.
Service King was very informative to me as my car was being repaired and as to how long it might be. They sent me texts when updating on the repair, and also called me to keep me informed. Very happy with the car repairs as well.