The company communicated effectively and kept me updated in regards to my auto repair. If i had questi9ns they were noce enough to answer them and encouraged me to call if i have any questions. And they reatored my car back to health as if nothing was ever wrong with it
I had come to Caliber Collision in January to have repairs to my 2015 Hyundai Santa Fe Sport. The Attention and detail that was given to me regarding the extensive damage was Superior and I was back to the Rhythm of Life in little to no time at all.
I was involved in another fender bender and back to Caliber Collision I came. The Customer Service was outstanding and I feel confident that any concerns that I have pertaining to my vehicle are always addressed and that gives me the satisfaction that I deserve as a Customer. Once again, thank you for the Excellent Care and helping to restore me and my vehicle back to the normal rhythm of life.
Felicia C. Harris
Nice team, very coordinated and makes it easy. One stop shop.
This place is awesome! After my f150 was hit I dropped it off with them, and in a very timely manner they fix it back to new. They have a very friendly staff and I would take any of my vehicles to them in the future! Awesome place! Thanks so much caliber collision!
Great communication, efficient and extremely convenient!
The whole process was smooth and very efficient. I have no complaints at all. My claim was handled professionally from the start to the finish.
It was a great repair experience. My car is as good as new on the bumper and your associates were friendly and did a good job explaining how the process worked.
I'm very satisfied...10 on customer service....10 on the waiting time!!!10 in all!!awesome job ????????????????????thank you soooooooo much all of you guys????????????????
Great service and accomidated my schedule. Couldn't ask for more.
They did everything right and the service was very fast and I'm very satisfied I give them a 10
Everyone involved was completely professional and courteous. I really liked the automated text updates letting me see the progression of my repairs. I understand now why this business has such a great Google rating. Fred took care of my car from start to finish and did a fantastic job. Thanks!
Noticed a problem when I got home and actually looked at entire car.
Cody was very professional and provided constant updates throughout the week on the repairs and process. We appreciated the follow up and constant communication. He was also to have the vehicle completed well ahead of schedule.
The customer service was awesome! Fred kept in contact with me through every step. And answered all of my questions and concerns.
Caliber was great from start to finish!! Easy and friendly folks and my car looks great!
Amazing customer service! Super easy to schedule and drop off and pick car. They clean the inside of my car too!! One happy moony!
Kept me informed of the progress very clean facility...great staff
Amazing fast and high quality services ! If I ever need to get any repairs done again I will not at all hesitate to come here first !
Very quick and great communication. Great job
The repair was well done and completed when stated it would be ready was really happy to have my car back on time
It was truly a pressure dealing with Caliber Collision. I've dealt with one other shop since my move her to Charlotte and it wasn't pleasant, to say the least. I appreciate the stays updates and your overall professionalism.
Great job a 10 on a 10 point scale
The repair wasn't done completely right.
I couldn't not have been happier with the service. Courteous staff and professional mechanics delivered great service in a timely mannet. Will definitely recommend to others.
Very helpful kept me posted on the timing. Very understanding. I will recommend them 1000% even if no accident I would and will go back. Looks like I just off the car lot. Thank you so much. Friendly knowledgeable and just grew
Fantastic customer service!!!!!!
I am very satisfied with Caliber!!! Jessica was so easy going at the front desk and friendly! Everyone was great really... had a horrible experience at Hendricks Collision (independence) last year but here the work was done in no time and everyone greeted me at the front. They also worked with me to come in later than my appointment time which isn't always easy so I really appreciate how important customer service is to Caliber Collision.
Great work...I just wished that I did not have to ask for additional adjustments that, in my opinion, should have been caught. It does give me pause and a slight skepticism...Overall, now that I know to be on my toes when scanning the quality of the repairs, I would recommend service here.
Everything seems fine, but I've only been back in my car for 4 days now.
The team did a wonderful job! Curtis was very professional and helpful.
Great service. Thanks for all your help!
The entire staff was very helpful, prompt and professional. I'm very happy with the results and everyone went above and beyond to help me. I would definitely recommend them to others.
Outstanding customer service!
Gave car back to me with a red circled spot still on the mirror.
my car repairs are great but some of my belongings were stolen which completely soured my whole experience.
Every person I dealt with we're very helpful and cordial. Thank you.
Nothing absolutely satisfied
Vehicle Make : Mitsubishi
From the front desk to the final inspection my customer service experience was exemplary. Although I hope I do not require your services again, I will definitely be happy to do so. Thanks so much.
They did a very good job. A 10 across the board.
Everyone was very friendly, but the replaced door still had a scratch on the inside and there were footprints all over the inside of the back of the van.
The car looks amazing and the repair was so quick. I was so surprised that my car was cleaned inside and out as well! A lovely surprise.
We had the best service at Callibur Collision! Kind staff ready to assist. Rental care waiting and GEICO personnel available. No complaints!
These guys did a great job! I will highly recommend them to friends and family.
Timely, friendly, consistent updates, really satisfied with service
excellent service good ratings five star
Caliber is amazing! I brought my car in this morning and it was ready by 5:30 pm that night. My car looks great!
The service done to repair my car was done incredibly and efficiently. I am very impressed with this place!
Loved the quality service... in and out!
Someone working at Caliber Collision said m car would be ready by Tuesday evening or Wednesday morning at the latest and I wasn't notified until Tuesday at 3pm that it wouldn't be done until Thursday and the only reason I was notified was because I had to call and ask. I felt like if my car wasn't going to be ready on time that's something you should tell customers more that a couple hours in advance so they can make transportation arrangements. Further more I was told my car would be ready by 4pm Thursday and when I showed up at 4pm I had to wait about an hour until my car was actually ready. Once I got my car there was left over glass in the car still and my radio had not been properly set with a code and I didn't end up leaving until 6pm. I am very dissatisfied with the service at Caliber Collision.
Thanks for the detailing, timely communications, and reasonable price! Great job!
Pain-free process. One stop shop if you're using insurance and need a rental car. They had my BMW 750i back to me in less than 48 hours. Good customer service and I was kept up-to-date on the repair status of my car. Would recommend to a friend.
Great service and super fast turnaround time.
Thank you! The whole process was very easy and I appreciated the updates.
Great Service. I felt like Calliber Collision went above and beyond to repair my car.
Great efficient service and wonderful customer service
Looks brand new and speedy repair!
I am always satisfied and have a great experience here. Thank you !!!!
Vehicle Make : Volkswagen
They did a great job with my car and keeping me informed!
Very quick, seamless, and stress free
You guys are da best. 10 out of 10!
There was a small scratch on the fender which could have easily been fixed. Geico would not have paid for it, but I would have. You should have asked me it it was OK to fix this scratch.
Great customer service Friendly staff and quick turn around chris was great went above and beyond
finished sooner than expected and washed the truck too. loved the service.
Thank you for keeping me informed on the status of my car.
Thanks for the quick service!!!
Excellent service. I received my vehicle within the time promised. Was given a rental car to use while my car was being repaired. Very pleased with the quality of the workmanship. Everyone at Caliber Collision were very friendly and helpful. I would definitely recommend them to anyone.
Good timely manner and very pleasant
The location I visited had a friendly staff. The work on my car was perfomred well and in a timely manner.
Everyone at Caliber was very pleasant and professional. I was told exactly what to expect and was kept updated about the process of my repairs. My jeep was fixed beautifully! I was apprehensive about getting repairs done after having a bad experience with another company, but you guys at Caliber made me feel like you truly cared about my vehicle and my satisfaction with the repairs. Thank you so much! I will recommend anyone I know to Caliber!!
Very pleased!! Thank you!
I love the way Caliber Collision was always on point when it comes to sending me messages about my vehicle. But there is one problem, my front lights is not working.
Dan was absolutely wonderful. He was perfectly responsive throughout the whole process and did all he could to ensure I had my car back as quick as possible and I knew exactly what to expect expense wise. Any time I need work done on my car I will bring it to caliber collision.
All of the associates were extremely kind. My car was finished a couple days before the estimated date for pick up. I'd recommend them to anyone.
Quick and excellent service.
Vehicle Make : Volkswagen
On time, high quality, execellent communication. Thanks!
The process was very smooth and easy. Service was great. We'll happy with the out come
The process wasn't "perfect" but it was close to it!
Awesome staff, very friendly, car looks great and inside was cleaned and detailed. Would definitley recommend caliber to anyone needing repairs done to their vehical due to an accident.
My car was repaired with no hint of any damage ever being done. It was clean inside and out. The service was excellent from beginning to end with friendly people who explained every step that was taken. It was a very easy and quick transaction going from being rear ended to looking like new!
It was a great and easy experience. I'm glad they were upfront and fully explained the issue with my bumpers to help me make a decision.
Customer Service was really awesome..everyone attended me very well and got the car fixed as expected.
Awesome job!I wasn't expecting a car wash, vacuum, and new wipers to be included with repairs but job well done. The staff was very friendly and made my experience that much better. The mechanic did a great job on my back bumper and fast too. I am Completely satisfied with my repair. Thank you!
Very nice! And super easy :) Great service
Very professional and friendly staff and my vehicle looks brand new! Thanks all and Happy Holidays!
Great job and first class customer service
Everyone was very nice and helpful. Could not have been simpler for me.
Thanks for detailing the inside of my car too!
Sophie demonstrated excellent customer service. She went over the warranty with me after sharing information on the work that was done. Good customer service makes the business.
Could not be more pleased, everyone I was in contact with was very professional and did a wonderful job of keeping me updated on my car. I would highly recommend Caliber Collision to anyone looking to have things done right.
Very good job on my car was done in 4 days. Loved the daily updates via text.
Your personnel were professional, flexible and patient in working with me. Thanks for an outstanding job. I hope I never need you again. But if I do I will come back immediately. Thank you!!
Interior vacuuming was above and beyond great bodywork service.
Everyone was friendly, helpful and professional, especially Curtis, who made me feel like I was the only customer! He gave me his undivided attention, listened to all my concerns and addressed each one. Communication regarding the status of the repairs was superb - I received constant text messages to update me, including the completion date. I have never experienced such excellent service! They even finished the repairs a day early! I was truly impressed with Calibre ' s philosophy to "under promise and over deliver"! When I picked up my car today, it looked beautiful and brand new, I couldn't tell where the damage had been, and it had even been washed! Thank you, Curtis, for your excellent service, and thank you to the other staff who were also so nice to me! And thank you for arranging my rental car, which was a 2016 Chevrolet Malibu with all the bells and whistles! It was a joy to drive, and that company was a pleasure to work with, also. I am grateful that my experience with Calibre was completely stress free! Thank you again for all your hard work!
Vehicle Make : Volkswagen
Very smooth and efficient process with great service and communication along the way.
Great customer service and timely updates
Great Experience from Beginning to End. My time is valuable and they solved my problens for me. Highly recommended!
The Wash House
2208 Park Rd. Charlotte, NC
And special thanks for cleaning my car, too! Great job, exact paint color match.
Great service. Kept in touch through the whole process. Highly recommend
Caliber Collisions did an amazing job repairing my car and also cleaning my car made me very happy!
Completely satisfied. Cost & Quality seemed to be ABOVE average
I would definitely recommend your company to my friends and family. A job done with excellence!
I rate C.C. 10/10. Overall, I am very pleased with their customer service. I had constant communication throughout the whole process. Also when I picked up my car, it was cleaned inside and out. I would definitely recommend this company to others.
Great from start to finish. All players: Caliber, Geico, and Enterprise.
All repairs were completed ahead of schedule. Dealing with Mr Curtis Reynolds was a pleasure. I am very satisfied. I would recommend Caliber Collision to anyone.
I am blown away at how fast you were able to get our car looking brand new again. I've never been happier to pay a car repair bill.
Vehicle Make : Volkswagen
Great work very fast
Great communications during the repair.
Outstanding customer service. Highly recommended Curtis! Phenomenal communication of repair progress.
Everyone was so nice and helpful!!!
Very fast and professional service.
You guys actually cleaned my car after the repair and stayed 15 mins after closing for me to pick it up, amazing!
I was absolutely satisfied with the superb quality of the repair work and the professionalism and courtesy demonstrated by the staff.
They treated my car so great! and cleaned so thoroughly...Thank you to Curtis, Brandon and Sophie!
Quick repairs and a job well done! Thank you.
Great communication on where they were with the repairs. Overall great experience and work.
I was greeted by the receptionist right away. She explained the entire process.Sophie then greeted me and provided excellent service eith updates through the entire process The entire staff was great. My car repairs looks brand new. Thanks team.
Very glad to get my car back early, and in pristine condition! Very excellent service.
Thank you so much!
Efficient! great customer service!
Everyone was so nice and very professional I had my car back in a timely manner and I'm very satisfied
Everything went much quicker than I expected and was painless overall. Thank you!
Very helpful and informative was a pleasure. Working with Curtis
Overall I was satisfied but my door handles are special order so there is an extended turn around on them. Also, when I showed up to pick up my truck the interior was dirty from the time spent in the shop. Dust and glass still present as well as a granola bar wrapper and a moist wipe in the drivers side floor mat I can onaly assume left by a repair technician.
Good communication and satisfied with final product.
My car repair was perfect, car was cleaned and vaccuumed,quick turnaround on repairs, friendly and polite staff...however, they didn't tell me they had to remove my child car seat during repair time. When I went to pick up car with my 14mos old baby in tow, I had no securely installed car seat, it was just laying in car off to the side on the floor! If they had just let me know, I could have accommodated the issue, that is, been prepared. My suggestion is to just let someone know.
Everyone was very nice and professional!
Excellent, quick service. Car looks great. I was kept updated and work was done faster than expected. Great job!
Great Service. Really liked the fact that they kept me informed of my car's status at all times.
Job was done quickly and to perfection
Absolutely better than expected from start to finish: quick in and out process at both the start and finish of the job, finished earlier than estimated! And to top it all off, waited patiently after 6:00PM to make sure we got our car back ASAP. Yes, extremely satisfied.
I very much appreciated the constant updates on the status of the repair job and how they were very forthcoming with details. I also enjoyed the fact that the car was fully repaired before the projected date of completion.
On 09/23/2016 I received a text at 9am stating my vehicle was 76% done. I took a half day off work leaving at noon thinking my vehicle would have been done by them. However I had other obligations to attend to. I even stayed in the south blvd area for many hours. I even called to check the status of my vehicle & no information could be provided. The lady I spoke with stated Sophie stepped away & I would receive a call back. Then once I decided to leave that South blvd area I received a call stating my vehicle would be ready around closing time. That information could have been communicated earlier in the day. Overall that didn't make me a happy camper. Thanks
Vehicle Make : Volkswagen
Caliber totally exceed all my expectations. Their kind reminders on my
Phone helped me stay alert as to what was going on with my car. Thank you so much for helpfulness I won't go
Sophie was amazing! Her customer service was excellent. She was very responsive and able to work with my schedule.
Repairs on time. Great communication! Wonderful customer service!
The customer service was great! Thanks!
This is the best experience I ever had at a body shop. It exceeded my expectations. All of the reps (Geico, Enterprise, and Caliber) were top notch and easy to deal with. They took a difficult situation and made it painless. And the work done on my car was excellent.
The entire experience was incredibly pleasant. All the folks we interacted were very warm and friendly. Sophie, who oversaw the repair, was very knowledgeable and courteous. She clearly explained the repair process and kept us informed at every step.
Based on my experience, I'd be happy to recommend Caliber to others.
Vehicle Make : Volkswagen
Great quick service!
Everyone was very professional and kept me updated every step of the way.
Caliber Collision did a great job repairing my vehicle. They kept me updated on the progress and completed the job quickly.
Very nice work including cleaning car up! Your people are very nice too.
Vehicle Make : Mitsubishi
Thank you vere much for your professional and prompt services.I will refer you to others
They did a fantastic job on my car. The staff was very friendly and educated me on the best options for repairs on my car. I will be recommending this company in the future.
Went above and beyond with service.
I was told when I dropped my car off that they would have geico look at my car that day because I got hit by someone. 5 days later a receptionist calls me and tells me I need to call the insurance company of the guy who hit me to make a claim. I have never once had to call someone else's insurance in these situations. Not until I called the establishment and let them know how upset I was about the whole situation did any progress get made on my car. After I called and expressed how annoyed I was I did not hear from caliber collision only from geico about the progress of my car. I called the ford dealership that refered me here and told them not to refer anyone else to this place it was hands down the worst experience at a body shop that I have ever had. It took more than a week to get my car back, but when I took my car anywhere else for as minor damage as it had it would take 3 or 4 days tops
Great job!Looks like it came off the assembly line. :)
Sun roof does not close now, was fine before.