Driver side airbag warning light is on on the dash. I find is hard to understand how the car would be released for pick up without the mention of that or a technician verifying everything was in working order first.
Vehicle Make : Mitsubishi
No need to contact me. I was almost 100% satisfied and Robert did a great job of trying to communicate with me and get the car done in a timely manner. I just felt like I had to reach out to caliber collision a few times for updates but that may be due to my personality wanting specifics so I can shedule things. The only thing that I was not satisfied with was that the whole back of the car was covered in a white dust (like chalk) that i didn't notice until I got home. I had to work on cleaning it out for a while before I could put all my kids' car seats back in and I'm just hoping the dust got cleaned out enough that it doesn't bother any of my 4 little kiddos. Again overall great job
Great customer service and communication
I was treated well and expetiously. Thank you.
From the moment that I dropped my car off until the moment that I picked it up all staff was courteous, kind, mature and knowledgeable. They kept me well informed of the whole process. They worked so hard and did an excellent job. I was shocked at how quickly they completed the task and my car is beautiful once again. I am very grateful to Caliber Collision and will definitely recommend them. They truly did "restore the rhythm of my life". Thank you!
My car looks exactly the same as before the accident. Thank you.
David was amazing! Always felt informed and up to date with the repairs!
I loved the communication and the quality of all the work.
Above and beyond service to help mitigate circumstance outside of the rental process including dealing with insurance, pick up and solid follow up.
I was very well taken care of by excellent customer service and a quick repair to my vehicle. Thank you.
The bumper to my vehicle that I picked up today is not fully secure. I will call Monday morning-
Great customer service David was a pro from the start with explanations,follow ups with repair time estimates,to delivery as promised with the car all cleaned up an looking new. Thanks great job
I was very satisfied with the work that was done on my Toyota, l hope l don't have come back for while, but this issue wasn't my fault at all, but if l have to knock on wood, you all will do great again. So Thanks!Have a good one!, Vickie
Car repair was done in a timely manner. I'm very satisfied. Just got it back today but it looks wonderful. David updated me at least twice a week.
The staff and the repairs were very professional. The repairs were done in a very timely manner. I would definately recommend this shop to anyone looking for repairs!
I really liked the t3xt message updates on the progress of my vehicle. Very helpful and made me feel like I wasn't in the dark. The whole claim process and vehicle repair process was very open, clear and we'll committed every step of the way.
The repairs were world class and top notch. The staff was very helpful and friendly. All information was given in a timely manner and was well explained. Mr. Eriberto Gonzalez also ensured all questions were answered and all things were taken care of in a timely manner.
On time and amazing work! Great communication! Will definitely recommend to others!
Eddie once again went above and beyond. He is excellent at communicating with me in a professional manner every time. He is the reason I chose caliber again, after my great experience last time. Thank you Eddie for such great customer service!
Service was incredible!!! Everyone was way above expectations!!!
I have been in insurance for 34 years and I have never experienced such grea
Service. Totally amazing. GEICO. Caliber and Enterprise were all outstanding. Thank you!!!
The service was just outstanding from start to finish! I recommend Caliber Collision to anyone needing repairs through insurance claims!
VERY GOOD SERVICE< THANK YOU AGAIN
My truck looks good, thank you for your support. Good work
Fast turnaround and very nice people.
Very professional an true to their word. My car looks as good as it did the day I drove it new off the car lot. Thank you for putting the new back on my Nissan.
Vehicle looks great, Brandon was great to work with dropping off our vehicle at our home, taking back our rental and even offering to stop and top it off for us. I will definitely recommend you to anybody needing collision repair
Great, fast service. Appreciate the informative text messages as my car progressed through its repair.
Outstanding service, speedy repair, frequent status updates, friendly staff, and convenient locations! My overall experience was amazing and I would recommend it to my friends if need it! Thank you for taking such good care of me!!!
Professional, courteous, personal, thoughtful. Next time someone runs into me I will insist on the highest 'Caliber' for repairs
Awesome job and was swift in correcting a discrepancy. Thank you!!
We've always had nothing but fantastic service with Calibur Collision. I especially loved it that the car was delivered to our house. Thanks so much!
Vehicle Make : Volkswagen
No communication from the first Caliber collision yard my car sat in for over a week. Then I had to call them on every instant for updates. Until the last 2 wks I received no updates from them. It has been sitting with them for 2 months?? Both USAA and Caliber Collision failed me on this one!
Brandon, the gentleman that helped me through this process was very patient and kniwledgeable. Especially from the transition to receiving my rental to getting back into my car,and back to normal everyday life. If I could give a star based rating, he along with caliber on east main would receive nothing less than 5 stars. Great customer service, commitment to excellence, and a finished product anyone could be proud of. Thanks
There are still some scratches on where it was supposed to be repaired and paint looks muddy in the front bumper. Going back tomorrow to return vehicle to caliber to complete and fix the work.
My car looks and drives fine; although, my license plate frame was not replaced, and when I got my car back, my air conditioning no longer worked. According to my mechanic from FIx Auto, the issue with my AC could not be linked to the accident which says, to me, that those who worked on my car ruined it. Whether it was intentional or not, my air conditioning worked every day up until the moment I got it back, and now my insurance won't cover the cost because it can't be linked to the accident. I don't understand how this is possible; either the accident damaged it, or my mechanics did. Either way I'm not happy with this situation, as I use my AC daily.
I don't think you can or will. Look, I get it. It's all about the money.
Vehicle Make : Mitsubishi
The process was the easiest I've experienced. No wonder GEICO uses your company.
I'm hearing a noise maybe under the seat or something I will investigate more tomarrow I'll let you know if I can't find where it's comming from thanks Donna
The team was very professional and helpful. I was very pleased with results and would definitely recommend Fix auto to friends.
The service was great and complete.
thank you for the great customer service and detailed work.
People were very nice and efficients since you go in the door ,to when you pick the car THX
Excellent customer service from EVERYONE I spoke with. I was kept well informed of progress along the way. Drop off and pick up of my vehicle was accomplished in a minimum amount of time...I didn't even get to read any magazines or my book. I would definitely refer my friends to you.
Thanks all for getting the job done to their satisfaction and mines
Thanks for the quality repairs. I do need to follow up with the passenger window.
Everyone I had contact with was very nice and helpful.
The car was fixed faster than I anticipated. The employees who answered the phone every time I called were very helpful
Well done and thanks for the daily update as well.
Everyone worked hard to complete the work as promised. I was kept informed of the progress of the. The work was excellent.
I would like to talk to a representative regarding my experience.
Awesome timing and an outstanding job done all around. Extremely satisfied with the outcome. Thank you all so much.
Great job guys!
I had a great experience with Fix Auto. From the moment I walked in the door everyone was organized and professional. The efficiency made you confident the work was going to be done perfectly.... and it was! Thanks to all!
very satisfied with the service.
Very pleased with fix auto thank you
I'm very impressed with the service I received from Fix. My car looks great, it was ready on schedule, and everyone was professional.
Excellent place to take you vehicle for repairs!
Nice job on fixing my vehicle quickly and also for detailing my vehicle.
I appreciate the way I was kept informed about the progress and/or delays associated with my repairs.
Team was great, and the car looked great. Finished the repairs in a timely manner.
Everyone did a really great job. My only complaint would be in the annoyance of having two of the women in the office refer to me as hun in almost every sentence. Having one do it now and then could be endearing, having two do it continuously makes it seem like a habit rather than sincerity. That said, I still felt well taken care of and they were nice.
We loved the regular feedback and communication about the progress with the repairs. Car looks great!
Everyone there was totally amazing. They were very polite and helpful especially when I was in a little bit of a hurry. I appreciate what they did for me.
Excellent customer service. Everyone was on top of if. Got in and out in no time. Extremely satisfied with the work and the service.
I was satisfied with the body work however the day it left the lot my car cut off a few times and neither signal light works well.
Kept us informed of progress, responded to questions expendially, and repairs were done professionally and on time.
Awesome Job!! Loved the way you cleaned it all, looks great! Completely Satisfied!
Thanks for the smooth quick process
The staff was very helpful with whatever I needed. They kept me informed and updated me with anything that involved my vehicle. I was very satisfied.
Geico estimated 5 business days. Fix Auto took a day to get back to me with an estimate of 13 days. I got 3 updated times of when my vehicle would be done. It ended up taking 16 days. 16 days paying out of pocket on a rental is UNNACCEPTABLE and has made me rethink Geico insurance after nearly 10 years of coverage. I feel like Fix could have told me right away that ordering the hood would take a long time, then given me the option to let me drive my car around until the parts came. It was all super sketchy and the worst experience ever. Way to rack up the labor fees though. The only nice thing I have to say would be the customer service was on point. Kim was really nice about everything and it took away a bit of the sting. Doesn't take much away from the experience of being carless for more than two weeks. I wiill never recommend this company, and I would further recommend buying parts from ebay and installing it yourself (and yes, I've installed a car hood before....not hard). No need to contact me, I get it, there was nothing that could have been done, but I'm totally switching to USAA.
Impressed with condition my car was in when returned to me
I had a great experience!
Left front headlamp is out, was working before accident
You did an excellent job repairing my car. You also kept me informed through out the whole process. But most importantly, you had the car finished before you said. And lastly, you returned the rental car for me, and saved me the hasel from doing it my self.
I want to thank Tiara and all the FIX team guys for their excellent work and professionalism! My 2014 INFINITI Q50 hybrid got hit on the front right side bumper, I leave the car Thursday afternoon and got it back Friday afternoon.
Amazing work! It looks like , I just got it from the dealership it so sparkling clean, in and out. Highly recommended.
The service was excellent, my vehicle looks pristine when I picked it up, the staff were all very helpful and my vehicle was done in the expected time frame. I will definitely recommend Fix Auto.
Everything was wonderful everyone was nice and Nick was great also.I would come back if I ever needed my car to be repaired. Thank you so much Amy L
Everyone was professional and courteous. This made the whole situation easier.
Christina was awesome. She was very professional and kept me informed about everything.