I had a wonderful experience the last time I used caliber, this is why I requested to come back. I was told a car would be there waiting for me, and maybe that's something on Gieco's part and not your fault. I got there late because I was lost. The worker never called to see if I was still on my way. When I got there the representative decided to start on another project and had me waiting. He cancelled the car and said the appointment was cancelled. The enterprise representative was outside when I arrived. He was told to leave without confirmation from me. After the estimate was complete I still had to wait more than 10 minutes for him to come back with a new car. After that I still had to do paperwork for the rental. I really don't appreciate being addressed by my father's name. It would be good costumer service to address clients by tower name. All of the paperwork had the wrong information, I corrected it and pointed it out to the front desk worker. She did not update the system and all alerts went to my dad. Why bother him with all of this. He has nothing to do with my car and I am not a child. I had to call top get it changed, and still not addressing me by my name. I had a very pleasant experience the last time I used caliber. The people I worked with were very courteous. The only thing I had a problem with was the wait times. I had to wait a lot, this time as well. This visit and experience was not so pleasant. I hope this information helps to provide better service in the future.
The car looks better than even before the accident! Great work!
Excellent customer service and speedy quality repair! Thank you!
the repair on my car was amazing!
The customer service was top notch. It was impressive they offered to pick me up from my house and take me to the shop to get my car. I would recommend caliber collision to all my friends.
Great communication & a job very well done!
Fantastic job!!! I will recommend to all my friends!!!
On a scale of 1-10 ..my experience was a 12. Great service . Jonathan did a speedy and excellent job. I will be referring Caliber to all. Thank You again. Mitzi
Vehicle Make : Volkswagen
The two parts of my car that were painted are off color to the rest of my car, and the fender that was repaired is now bowed out wrong. :(
Polite, professional people. Loved the communication in person and on text.
Vehicle Make : Mitsubishi
Loved the updates throughout the process. Truck repair was completed a day earlier than expected. A cut-out was made to fit my hitch on the new bumper. And my entire truck was vacuumed out! Thank you both my insurance rep and Caliber rep for a very great experience!
Your staff was very thorough in explaining the process of repairing my Chevy Trax LS SUV. Great service from start to finish.
Vehicle Make : Volkswagen
Extremely satisfied with the customer service as well as the overall process. Very kind and friendly people employed there. I would not hesitate to refer friends and family there. Thank you for all your hard work.
Brandon and his team were awesome. Excellent quality and communication.
Great job guys bumper looks great. Looking better than it did before the accident!
Could not have been better!
Brandon did an excellent job of customer service. Overall exceeded our expectations.
Thank you all to the techs that did the labor on our vehicle. Looks great!
Total rockstars there. I have been telling everyone this is the place to go!
I appreciated the follow up by Mo to ensure my repair was initiated by insurance company and completed as quickly as possible given the circumstances surrounding the repair. Many thanks!!
Terrific communication along the way, efficient process and great work. Thanks Brandon and team!
Excellent service and super great people to work with! My car looks new!
Vehicle required to be returned within 30 minutes upon pick up due to vibration and rattling noise of installed and reassembled parts and repairs. associate indicated company policy that prohIbits testing at highway speeds. Testing limited to near by streets of facility which limites speeds for complete testing.
Contact moe and request my recent email on this matter.
Excellent Service. Mo did a great job!!!! I would recommend Caliber in the future.
From (KC)athy to Brandon to the car repair I was pleased.
The Caliber Team did a GREAT job in matching the color of my grille to my truck! It looks great and I couldn't be happier.
There was just the tiniest wrinkle in the replaced bumper, but you'd have to be OCD, like me, to see it. Loved the staff. Service was good. I'll be back, unfortunately, when the next wreck occurs. Life-long customer from this point forward.
Excellent customer service given by Mo. If I ever need body work done again.....and hopefully I won't I will go to Caliber again!
Great experience here! Got my car back to looking good as new! Very happy and satisfied with the service from Caliber Collision!
Very high quality work done on time.
The ongoing communication via text and personally was wonderful. Al of questions and concerns were always listened too and responsed to in a timely manner.
During a stressful time the attention to care I received made the process much more bearable .
Mohammad Amani was just spectacular. I rarely take the time to give feedback, but your Gilbert location was worth the time. Everything they did and communicated on their end was great. They updated me on timelines, the issues and made sure that I was up to date at all times. Their was an issue with the rental car facility, which had nothing to do with your company. Mo and the receptionist bent over backwards offering solutions, rides and apologies (which again was not their fault). I have never been treated better by a repair shop, let alone most retailers. My car was dropped off when needed, rides provided when needed to fit my schedule, which was such a, relief. The waiting area was welcoming, the receptionist made sure to offer me refreshments to ensure I was comfortable. It was random and trough insurance that I used your services, however, I will sing your praises to others and will use you in the future if and when needed. Thank you from someone who knows great customer service when they see it.
Great wwork. Superb customer service.
Thanks for finding the box! The team did an excellent job on repairing my tailgate and kept me very informed of what was going on!
Great service, great communication and very nice people.
Our repair was major, and I don't think that any of us had a really good idea of exactly how long it would take. I will call it a good learning experience for all involved. Ultimately I got my truck back in the same if not better condition than before the accident. Brandon and Kevin were intent on making sure we were satisfied to the extent of doing a mechanical repair that had nothing to do with the accident.
In today's world, good customer service is almost a thing of the past. It seems the focus is getting your money then getting rid of you without a care of repeat business, but with these guys it is not the case.
I would definetly reccomend them to anyone.
Kevin's expertise was phenomenal. Everyone was extremely professional and helpful. A very positive experience. Will definitely recommend Caliber to others! Thank you!
They made it very easy. They cleaned the inside and outside, made the bumper look great, and coordinated well with the rental company.
Very organized and friendly staff. Brandon sent helpful updates via text.
Great job with the work, friendly service that i can ever ask for, i'm very satisfied.
My satisfaction is high. The body of my truck looks great. The only problem is the brake system. It seems too sensitive. I called and left message for Brandon, will drive it a few more days before I decide to address the issue.
Excellent job. Everyone I dealt with was professional and pleasant. Thank you.
thanks - this was a very easy experience for me and the car looks great!
You went out of your way to accommodate our needs and we are very grateful. Thank you.
Complete satisfaction with work done
Everyone was very professional and I had excellent care.
I was kept informed and updated throughout the whole process.
My car repair exceeded my expectations!
Keep up the excellent work!
The customer service Caliber in Chandler provided was impeccable. I received updates via text message daily and phone calls when necessary. I couldn't have asked for a better experience.
Fender/bumper look like new
Great service. Excellent work on my vehicle, and very friendly, relatable & professional team.
Mo was great. Very courteous, even stayed late so I could get my car.
Great job! Car looks like new again. Thank you for your service
Friendly & knowledgeable.
All of the employees we met and dealt with were very nice and helpful. We would recommend your business to our friends.
The staff was incredibly nice and helpful, the work was done in a timely manner and they kept in constant communication. I will definitely recommend Caliber to friends and family!
This is the third time my family has taken our cars there. We have had s great experience Excellent service and our vehicles look great
My experience was 5 star! Brandon is so professional
And courteous ! My car was excellent!
The customer service experience was awesome! They actually got our repairs done and had the car ready a day earlier than expected.
We appreciate the information we received each day.......
Friendly service, but the repair took one week longer than expected and there was a blemish in the bumper that needed to be fixed, so three more days after that. However, the workmanship seems to be very good and I am happy to have my car back!
Everyone was really nice. Brandon and Moe were especially awesome.
Outstanding workmanship and customer service!
Great service!! High quaility work & Very cool update text system.
I will highly recommend Caliber! Thank you.
Great customer service from entire staff
Brandon did everything he said he would do on time and I put them on a tight time budget and he was able to do it I sure appreciate it
Moe did a great job of filling in as back up.
Some of the stripping around the front grille is not fully inserted. Brandon said they could fix that when I bring it back for the Push Bar. I need to look closer at other seams.
Everyone at Caliber Collision made the repair experience very easy.
I was very pleased with the experience I had at Caliber Collision. Brandon was particularly knowledgeable, professional and courteous. My vehicle was done ahead of schedule and it looks wonderful! I will be recommending Caliber Collision (as it was recommended to me), Brandon and the entire team of professionals at Caliber to my friends in need of body work. Thanks, everyone!
Brandon was excellent to deal with. His customer service orientation
And great communication cadence were outstanding.
The work appears to have been done perfectly too! All around experience I will
Repeat again and recommend to others. Thanks. Bill Nolan
Very professional conduct, timely notifications on the status of the car, patient in answering repeated questions. Repairs was a job well done but what pleasantly surprised me the most was that the car was washed and the interior vacuumed. Awesome service overall!
They were fast and honest. Perfect.
Great service. Great people. The best place. I do trust tjem with my car.*****
They were fast and very accommodating
Prompt service, friendly and knowledgable staff and great communication.
Vehicle Make : Volkswagen
Job well done! Great job making my car look brand new. I am also thankful for the text messaging updates. Super helpful!
Vehicle Make : Mitsubishi
Awesome! Will be back for future repair needs
We appreciate the quick work to get our car fixed up all during one week. The car looks great and even though I know work was done, it looks brand new. Great work!
Great job to them!!! Everyone was so nice and made sure that everything was explained to me. Thought the text updates were helpful. I would recommend them to my family and friends.
Excellent team and facility! Many thanks for restoring my Prius to its former condition!
Work was timely and well done.
It was incredibly fast and everyone was so courteous!
Everything turned out perfect. The car looks great and I was notified with everything that was being done. Very satisfied
Your Team is very much knowledge and experienced.
You're the very best and who we trust. It's lucky for me I chose the right one to repair my car.
Thank you very much Caliber!
I was very pleased with the repair and paint job, along with my overall customer service experience. However, I was really disappointed with how the interior of my vehicle looked when it was returned. Not sure how to explain how bad it was, but I took a picture of it. I don't know how it could have gotten so bad, unless the top was down during the repair. It took me 2 hours this morning to detail the interior. Again, I am happy with the quality of work on the repair and customer service, but the way the interior was left, or how it got that way, is unacceptable.
Phenomenal work and communication.
Vehicle Make : Mitsubishi
I was very pleased with the customer service at caliber collision.
Top notch service, kept every promise, exceeded every expectation.
Thank you all for a great great job on my car.
When I came in I was welcome in a very warm way it made me feel like they had known me all my life. They told me the would take care of my car. I was even taken in the shop to see how the work on my car would be done. I like that thank you again for a job will done.
its great experience and wonderful customer care. most appreciated thing is the email updates.
My experience was outstanding. That was totally unexpected ... I delayed reporting my claim anticipating an unpleasant experience but caliber exceeded all my expectations.
We were kept in constant touch with the repair shop and were notified when
any.stage of repair was completed. We were extremely satisfied with all the work done and all the people we delt with. Very pleasant experience.
I appreciate the fine work done on my vehicle and the extra steps taken to make sure I was happy with it. :)
I almost answered "no" because the car wasn't finished on time, but the overall experience was excellent, and the car looks great.
The staff was amazing and very helpful.I would highly recommend Caliber Collision to anyone in need of car repair.
I was rear ended. Bumper and tailgate replaced. Bumper is
Installed correctly after 2 attempts. And the tail gate
Is still not centered correctly. I don't understand why such a simple
Accident is so hard to fix. Dominque was very nice
But am I satisfied NO. I work two jobs and I just don't have te fight in me
So nice job you win.
I would only go to Caliber Collusion to have my car fixed.
Thank you for making the process so simple and easy.
Thank you so much for repairing my car!! I really appreciate everything you did. I was 100% satisfied with everything you did as far as reassuring me that my
Car will be well taken care of. Thanks again!!
Very thorough work and the timeline was even earlier than expected.
Everyone was very professional and considerate and went above necessary. When there was a post-problem, I was called back immediately and felt well taken care of. I felt like I was treated like part of the family! Would definitely recommend!!