VERY GOOD PERSONAL SERVICE AND PROMPTNESS GREATLY APPRECIATED. GEORGE JUAREZ
Everyone there was very helpful and pleasant to speak with.
I liked the service all around! Friendly staff too
Very good service and updates. You made a somewhat
Stressful situation almost enjoyable. LOL
3 small scratches on the right front bumper that did not get addressed. Scratches and red paint from other vehicle. Was not noticed during the final walk-around.
Staff was pleasant and easy to deal with. We received regular calls keeping us updated on how the repairs were going. Extremely happy with the service!!!
Everyone at the location was wonderful! Very kind and professional!
My experience was great. Everyone at the shop was very professional and the communication throughout the process was great.
Friendly, courteous people--fast workers!!!
Your customer service is really exceptional.
I liked the updates Patrick provided.
Great job. Great staff. Great facility. I was particularly impressed with the politeness and courteousness of your employees.
Every aspect of my experience was professional. All the employees were courteous and well trained in customer service. I wish it had taken less tome for the repairs but the final result was worth it.
Patrick was easy to talk with and understood my concerns. This was successfully passed on to the whole team. Everyone very courteous. Appreciated the feedback via phone and email of the progress.
Thank you for making this as painless as possible.
Treated with the up most respect! My car was treated like a catillac!
The overall appearance of the damage appears flaw-
less and pristine...it's just a little thing...
I really appreciated the frequent updates as well as the service. Being able to exchange the rental with our car at Caliber Collision was a real convenience.convenience. Thank you.
Excellent work. Very courteus employees!
Patrick was an exceptional customer service representative. He kept me updated throughout the entire process. Would recommend him and Caliber Collision to anyone needing work on their vehicle.
I so much appreciated the continuous contact, letting me know how things were progressing. And each message was so upbeat, and seemed personal, of all things! Thanks for taking such good care of my car.
Cory and all of the employees at Caliber were top notch and very professional and kept updated along the way. The repair looks great and I couldn't be happier.
They did an awesome job! They were professional and thorough. The quote from another establishment was three times higher and listed a bunch of stuff that ended up not being necessary, so we would have paid and replaced things that didn't need to be done. They saved us A LOT of money and the car is like new! The staff is knowledgeable, friendly and accommodated our work schedules. We are very greatful!
It was great to have a text every other day to keep me updated
On the car repairs everyone was very kind
And thoughtful thanks for a great jpb
Love having enterprise on sight. Very friendly efficient staff. Live the text updates.
It was a pleasure to work with Caliber Collision. They were very professional, friendly and helpful. They kept me informed of the work and progress every step of the way. They did a wonderful job on my Toyota Rav 4. Would not hesitate to recommend them to my friends. They were great. Really happy with them.
Excellent experience. Repair was perfect. Thank you
I thought the needed repairs to the front of my car were to be done at my expense but when I picked up car that part was not completed and now I have to make arrangements to have these repairs done without the benefit of a rental car. Not nappy
Our thanks to Patrick and the entire team for your cheerful outlook, competence and quick turnaround.
Very professional, and completed work ahead of schedule.
The repair was completed early and on budget! A thorough job. The staff members were pleasant and inviting, efficient and knowledgeable...
I have to bring the vehicle back as the driver's window is whistling at speeds above 50mph. Also, the airbag light is still on and was not checked. As I work full time and Caliber is not open on weekends, it is difficult to find time to bring it in. I will bring it in as soon as possible.
Great set up in general especially w Enterprise! Thanks for getting things done a bit early even!
I'm very pleased with the quality of the repairs done on my Jeep! Thank you!
My gas tank fill door will not stay closed
Everyone at Calliber Collision was amazing!
Everyone was very friendly & thoughtful. The final product was perfection. My car looks like nothing ever happened to it !
Great friendly service! I was very happy with my truck after the repair!
Great service- excellent repair...just like brand new!
My glove box is now squeaky.
Excellent service. Completed the job on schedule
Everything went well. The car was ready when promised
More work was done than was needed to run up the bill.
I like the daily updates and everyone there was very friendly and professional
Vehicle Make : Volkswagen
Everything went well.
Everyone is very professional
Patrick did a great job in keeping us informed about the progress of our repairs.
Customer service was exceptional and repairs were done quickly.
Caliber Collision Tean did an excellent job from intake, car rental, notifying me on the progress status of my car, completing the repairs before estimated time, to the finished product. I was pleasantly surprised on how beautiful my vehicle looked. The repair is to perfection! Thank you Caliber Collision Team!!
Everything thing looks a feels great on my truck, like it never happened. The repairs got completed in a very reasonable timeframe without me having to deal with the insurance company once. Bill and Patrick were a pleasure to work with. This was the third time we have had a repair completed after an accident that we were not at fault for each time at this location each time it has been a wonderful experience under the circumstances. We will continue to use Caliber in Oro Valley and only Caliber in Oro Valley. Thank you we will see you again hopefully not for a little while though.
Jesse and Michelle
Alignment was my initial question I had. After the alignment wascompleted there is still one minor issue with the car's rear-left wheel.
Appreciated being kept updated on the progress. You helped make the experience easier. Everyone was friendly.
The car was done more quickly than anticipated, communication was excellent, and the repairs made it look good as new. Everyone that I interacted with was very friendly and helpful.
Very professional staff! They kept us advised of the repair progress in a timely manner. Kudos to Patrick Robles!
Impressed with the customer service. Excellent communication and updates.
Almost brought tears to my eyes. You fixed it perfectly and then cleaned the inside and out. I've had several major surgeries and had let things go. One of them was keeping the truck cleaned. Service I could handle, but not a good cleaning. A clean & fixed truck really made me feel blessed. Thank you!
I appreciated the business attitude and the desire to complete the repairs in a timely manner.
The staff is considerate and very helpful in a trying situation.
I was impressed with the service, the people whom I dealt with and the repairs that were done on my car. I would recommend Caliber Collision.
Timing was great -faster than estimate. Especially enjoyed the txt and voice mails keeping up on progress
I appreciated the courtesy with which I was treated as well as the regular updates on the status of my repair. Overall I am very satisfied with my experience.
Wonderful service. Car looks great. Caliber does a terrific job of keeping the customer informed as the repair progresses
The bumper was not put on straight and there is a crease in the hood that should not be there. I called Cory as soon as I got home and let him know that I will bring the car back on Wednesday. I will also try to email photos but do not know if replying to the updates will work.
Corey.,Patrick were outstanding in their Customer service.... the work done was of the highest quality and they kept me informed st every stage and we're attentive to my individual situation.... Raylene and Pat were always helpful and professional
We found it reassuring to have your shop contact us on a regular basis.
The job was completed 3 days early which was great.
You made the arrangement for a rental car very easy and much appreciated
bob & pat gabric '2008' Prius
Everyone I interacted with from the moment I walked in to get an estimate to when I picked up my repaired car was pleasant, helpful and responded quickly. The repair work was excellent.
Everyone at Caliber Collison was friendly and professional. My car was completed on time and the quality of work was exceptional.
Patrick is very good
Corey is fabulous and kept me informed about the progress on my vehicle repair
I am so glad that I had the opportunity as a result of an earlier incident a few years ago to discover your fine work and to be able to know just where to go when I was hit again. Yes! I don't want to ever again have to come in for more repair work from an accident!! However I will highly recommend Caliber Collision to anyone seeking fine auto body repair work. Your cheerful kindness helped immensely in easing the disruption in my life and recovery.
Many blessings to all of you!
First time I went to pick up my car the color was off. They fixed the color and made sure I was happy with the work. Thank you
Corey was very professional and did everything to deliver the car on time and on budget as estimated . The quality of the work is outstanding The car looks like new Thank you
Patrick was very professional and kept me informed on the repair process. All staff members were helpful and friendly. Thank you for awesome service.
Everyone was very friendly & efficient.I was kept up to date regarding the repairs on my car.
My car looks great!
I will definitely recommend you!
Thanks for a good job.
Thank you for getting back on the road like you said.
Excellent job! Everyone was so professional!
It's been a pleasure dealing with you guys. Great customer service!!
You guys broke my AC; it just blows hot air. Now I have to waste even more time bringing it back to you. Not impressed.
Cory and Patrick were great to work with
Patrick at Caliber Collision was thorough. He always stayed in contact. I never had to call him for information, progress or a date of completion. He has great customer service skills! !
I will recommend you to everyone I meet. Everyone was great and my car looks wonderful. Thank you so much.
My whole experience with caliber was very positive. Upon dropping off my vehicle and learning I had scheduled the wrong rental office. Caliber quickly contacted the Oro Valley Office and I was on my way within minutes. The work to my truck was done professionally and quickly. The caliber staff explained what and how the would fix my truck. They then kept me updated as to progress and made sure I was completely happy with the repairs. Upon leaving they checked everything over with me and made sure I felt comfortable contacting them should any needs arise.
Great service and communication.
Great job repairing our car! The color match was perfect and my wife thrillled!
Thank you for being curtious, for quick repairs, for vacuuming and washing my car at no charge!!!
Very nice people and good service. I give them a 10 out 10!
Professional, nice, kept me up to date, just a great experience.
John was over the top helpful. You are lucky to have such a competent and pleasant employee.
Did what was expected and keep me informed
The service and public relation were excellent, I can't say enough how nice and welcom every one had been. They agreed to forwarde the appointment in my own convinient and even kindly gave me lift where I wanted to go since I didn't want to have a curtesy car.
Many thanks for all the help and great service,
I was kept well informed as to progress and everything was done on time and with quality work. Will use them again if the occasion arises.
Car looks great, as good as new. Cory and Raquel were very helpful. Thanks for all you do.
Everyone was very helpful .
Everyone at Caliber was vey nice, accomodating and skillfull. Great job!
Great job with super communication during the repair.
Very good service and very easy people to
I would highly recommend Caliper Colission
but I hope not to be in need of your services
Mr. Cory Gaffney was amazing -
Smart and personable and very clearly explained everything
One would never know the car was severely damaged by a collision with a large coyote. May he/she rest in peace...
Your company has outstanding customer service. I truly appreciate that you called me consistently to keep me updated on my car's repairs. Thank you so very much!
The work was of the highest quality.
I was regularly informed of the progress.
Cory did a great job and was very professional. Thank you for the help
Cory was spectacular in his assessment, ability to communicate what was being done and the best possible approach. Raelene was incredibly helpful, being both sympathetic and knowledgeable.
Took longer than expected was not finished in 6 days as told due to issues with after market parts that were not ordered correctly
Cory took great care of me! I loved the daily touch updates!
Cory and Raelene were friendly and very professional! Very happy! !!
Cory and your crew provided excellent service and repair in a very professional manner. I will be sure to recommend your company to others.
Vaso A. Sasic
Great customer service after some initial slow start. Very pleased with my attention to care and detail. Thank you
Corey is extremely efficient, courteous, and knowledgable!
Quality control should be tighter. I shouldn't find the flaws...you should before you offer the car back to me as finished.
Everyone I worked with was very professional, the work was performed well, ahead of schedule, and below the quoted price. Corey kept me updated throughout the repair and provided excellent service.
Several delivery dates were set back which was disappointing and inconvenient. Also, today we discovered that the radio needs to be "reset" and I will need to call you to arrange to enter the "codes" that were digitally requested on the screen. This must have been caused by disconnecting the battery, and I would have thought that your technicians and would have been familiar with these situations and look out for them and correct them before returning the auto to the owner.
Cory was great, the service was excellent. I would highly recommend Caliber Collsion if you are in the unfortunate position to need collision repair!
I would say a simple wash on the car before sending the car out to another place to be repaired to make sure there is no prior damage.
I am completely satisfied
Everyone I had interaction with was curtious, friendly and very helpful, true to your promise. "Restoring the Rhythm of my Life". Thank you!
Great job! Liked the connection with rental car company. It made everything so easy and appreciated updates.
We understand that auto parts are sometimes subject to re-evaluation as to their appropriateness for a particular repair. We felt very pleased with your firms' continuing updates as to progress of project.
Rogers & Al Hornsby
Great experience! The car looks new-
Corey Gaffney gave great service
And the car
Was done early!
Very accommodating , pleasant and professional . Thank you
Everyone was very nice and helpful. They explained everything, and made sure you understood.
I would tell friends and family to go visit Caliber Collison for their agro needs.
Great service, knowledgeable associates, more-than-professional body work to get my Cruiser back into shape. Bravo!!
I was very pleased with the care our vehicle was given. The staff was great!
It took WAY longer than was reasonable to expect. Way over two months. Our insurance only paid for one month of car rental and so while the collision damage was covered we had to put out a considerable amount for transportation while this endless repair job was being done. We tried to be patient but toward week nine or ten we went in and asked what was going on and were told that another job had "priority" over ours and that's when my wife nearly blew her lid!!
Everything went smoothly. Cory who worked with us kept us informed and was great! Work looks great. We would take our cars here again.
Nice job and finished earlier than originally promised
Cory was outstanding. We think you should hire some lot boys to do the car washes
Communication was good. It was wonderful to have he rental car access right there on sight. Corey was terrific!
Vehicle Make : Mini Cooper
Corey was very professional and I was provided up to date info on all repairs throughout the process.
Great communication and service!
Car looks great -- the best part being the replaced panels. The paint matches perfectly. Staff was very friendly and helpful. Would definitely use this shop again.
Everyone involved made a difficult situation more bearable. The truck looks great! We are very pleased! John & June G
Everyone was friendly and knowledgeable. Small after-repair issues dealt with quickly. Special kudos to Cory.
Corey was very helpful, friendly and I felt confident leaving our car in his hands.
What a breath of fresh air on being kept informed of the process and the great quality of work! Keep it up.
Fast, friendly and kept me informed
Great customer service! Did an excellent job. Definitely would recommend caliber collision to anybody!!
They did a great job on my truck. Looks like new! Definitely worth the wait! Thanks!
Bill the manager, David who worked on my car, Corey in the office were all absolutely amazing. Thank you!
The Jeep looks great and I really appreciated the communication throughout the process. You made this very easy for me. Corey did a great job!
professional, personable, great sense of humor and communication
very very pleased!!!!
The customer service attitude was fantastic, my truck looks great and the job was completed a few days ahead of schedule. What could be better than that?!
Was told my truck is ready yesterday (2/3). Found couple of issues, and was told by advisor that the part will be ordered for fix today. When I called at 3:50 pm, the advisor told me that the part was not in, and could not tell me exact date when the part will be available.
Good job. Cory was a pleasure to work with.
Cory treated me so well and made me feel very confident leaving my vehicle in his hands. The office gal worked with me in getting a rental brought to me and then for a pickup when I arrived to exchange for my vehicle.
I would highly recommend them to family friends etc.
Definitely a thumbs up experience.
I appreciate the fine detailed work that was done on my Scion both that which visible on the outside and that which is hidden underneath and inside. I was regularly kept informed on the progress and they even worked with me to decide whether to proceed with self-pay or go through my insurance company. Cory is great! THANKS!
Great experience from start to finish. Very friendly and professional staff. They kept me up to date on the progress of my repair via text and with periodical phone calls from Wes who handled my repair. Huge thumbs up!
Excellent service! I loved the personalized text messages I received. I felt like my vehicle was in good hands.
Wrong side new front light?
Same scrach and no paint...
we were recemended by AAA it by our house, so we said we will try you. we could not have been happier, made everything easy for us, no stress, everybody could not do enough for you.had a rent a car ready on time, the return of the rent a car was slick,. we would go back again, and recomend to others thank you , for carring.Shirley S
I was very impressed with the ease of the whole process. Everyone was very friendly and the quality of work was excellent. I would gladly recommend this service to friends and family.
Excellent customer service...
Great staff, excellent communication.
I found staff to be friendly and professional, and thought that they made a genuine effort to make the repair process as smooth and expeditious as possible.
Excellent customer service every step of the way, thank you!
Debbie was great to work with and communicated every step along the way.
Corey is a personable young man. He kept me updated, was very accommodating, have me a ride home initially and the job was perfect
Responsive staff.good job.
No complaints. Great service.
Your employees are the perfect example of customer service. Debbie should teach classes on the subject!
First off when I called for appointment associate was awesome she got my appointment and rental car all set up.
Debbie was great explained all repairs kept me updated and helped on my car pick up and rental drop off.
Reciting text message update was awesome and convenient for me
Thanks calibur or making this experience great!
Debbie and Rayleen were excellent ! Quality of repair was also just excellent .
Very professional in every aspect!! Even completed repair ahead of schedule. Good experience, thank u!!
Great customer service & very nice professional employees!
Excellent customer service
Staff was very friendly and welcoming. Cory encouraged us to stop by anytime to check the status of our vehicle.
I will definitely be a return customer, but hopefully not too soon! :)
Did a great job, kept up to date.
Thank you all especially Cory. I was so nervous about my car damage but caliber collision made me feel so comfortable. It was such an easy experience dealing with you and enterprise. You made the whole process easy for me and I felt like I was in very confident hands. There was virtually no paperwork. You had all the info when I brought my car in. Everyone was wonderful and very calming for me. Mark at enterprise was also wonderful. This ended up being very painless for me!!! Thank you Cory for your professionalism.
Our service advisor, Debbie, was excellent. Professional, efficient and personable. High recommend Caliber Collision
Debbie was amazing! I will recommend her to anyone who needs work done on their car.
Saved me money
Debbie was excellent
Your shop did a fantastic job. Debbie was very proffessional and treated us with respect. We want to thank your techs for a job well done.
Abraham & Anna F
Excellent job. The car is better than new . EVEN THOUGH THE PAINT MATCH WAS DIFFICULT YOU MADE EVERY EFFORT TO MATCH IT.. IT LOOKS GREAT.
The professional manner of all of your employees gave me a feeling of total confidence in the end results.
Excellent everything, work, attention to detail, going beyond, and personal interactions
You people are the best. I would never go anywhere else.
Great people and great service.
Was kept fully informed and repair was completed 4 days ahead of schedule. All associates were very professional and most courteous.
I am new to AZ, I wasn't familiar with what was available to get my car fixed. Chapman Acura suggested I try Caliber Collision. I met Cory on Tuesday and my car was fixed by Friday! Cory quoted me a estimated price for the repair and because the install was easier than predicted I was charged less. I love the honesty. Thank you Calber Collision!
The technicians did a great job but could have done a better job cleaning the residue from the engine and grill.
Excellent service throughout the process...appreciate the stream of updates. Debbie is outstanding.
Debbie was really helpful. I'm happy to say a situation that normally is extremely inconvenient was very easy and hassle free.
It was more than I expected.
Easy process. Great follow up and follow through by Debbie. Great experience when you are dealing with a bad situation. Everyone was friendly and helpful.
If I ever need your services again, hopefully not, I will return.
Corey and the front desk person were always courteous and helpful! Couldn't ask for more attention. Even when I canceled twice both were very understanding. My job got done in two days! I was in touch with Corey every step of the way! Thanks for the transport to my home the first day.
I'm still not sure of the exact match of color but I'm sure as the color cures it will be perfect! Thanks again!
Great customer service. I appreciate all the great work and having my car washed was a plus. Thank you!