We greatly appreciate the fast repair and the constant communication with us through the process. The staff was completely wonderful, from those at the front desk to those who we didn't see personally but we do see their hard work. Thank you!
Very professional I love the work that was done to my vehicle over all my rating is a perfect 10 will refer to people thank u so much
Totally satisfied with car repair experience.
Not only was the craftsmanship top notch, but the professionalism and care of the staff blew my expectations away!
Every single staff member at IAC that I had any interaction with were very friendly and professional. Thank you all!!
I was extremely, beyond happy and satisfied with e erroneous that works there and the repairs done to my vehicle. Thank you so very much for the time, effort and promptness to get my vehicle back to normal. I would definitely recommend this company to anyone who needs their vehicle repaired
Did a great job. 10/10! Very satisfied. ????????
The best experience I've ever dealt with at a repair shop. Darrly was amazing and would definitely bring my car back. Thanks again
Could not be happier with International!
Daryl was so helpful and understanding through the process. She kept me updated at all times, the quality of work is top notch and I feel like I'm driving a brand new car again!
Excellent customer service the entire time. Nicole was on point with following up frequently and giving me updates. Great job to the guys who put the car back together, my carlooks great! Very professional from start to finish. . I will be recommending to friends. Oh yeah thanks Matt for delivering and making the swap of my car and the rental car so smooth.
I am very happy with the work done on my car. Daryl was very helpful and took care of things beyond what I expected. Hopefully I won't need to go back but I will definitely recommend and Yelp.
A job well done. I was totally satisfied with the level of care and service I received. However, I was confused with the text messages and live calls I received as they said two different things. Example; I received a text message about 9 am that said my car was on schedule to be completed next Friday (in 7 days), about two hours later I received a phone call advising me my car was ready for pick up. I was confused, and thought maybe I received a call on error. If the text messages are automated and not accurate skip them to avoid confusion.
Great job to the whole team there!
The most important thing to me was the amount of communication that I had with Nicole Castillo and how understanding and helpful she was for my situation. She really went the extra mile to help me understand every step of the process to making sure my car would be fine and getting general updates. All in all, I really felt like she cared about helping me and making sure my experience with the body shop was as easy as possible. Also, I was extremely happy to see how fast my car was repaired and the quality of the repair. It seems as if my car was never hit in the first place. I would definitely come here again for any problem with my car. Thank you International Autocrafters and thank you Nicole!
I am very satisfied with what they did with my two vehicles very good work from the secondary to the adjuster were very polite gave me all the information I needed and more I didn't have to be calling to see what was happening with my cars so yes I am very satisfied you guys and yes I will use you again if it's needed and recommend you of course so I give your service a 10 plus thank you Patricia O
Very professional and very personable. Thank You
Nicole was amazingly efficient, thorough and kind throughout the entire process. I will never go anywhere else. She refreshed my opinion of the decline in customer service. Thank you for a trouble free and very satisfactory start to finish experience.
very professional service would recomend your company
to other customers thanks to Daryl good job
The staff are awesome and patient. Customer service is priority at the Lake Elsinore store. Thanks for being so helpful and friendly Susan, Nicole, and Daryel.
From what I've seen so far it looks like it's real good
Thanks for your service I'm happy
Miss Daryl was wonderful, very knowledgeable and customer friendly. She and Miss Susan made things very easy and the repairs were completed in a timely manner. The work that was done on my BMW was exceptional and I was very happy!!! I will definitely be referring your company to anyone I know that are needing autonomy repairs!!!! Thank you all again
Vehicle Make : Mini Cooper
Daryl really goes above and beyond to help make the insurance claim process easy and kept us updated with the progress of the repairs.
Friendly staff. Job well done. Completely satisfied.
Very happy with my car. Looks great and came back so clean. Thanks guys!
I just want to thank you guys very professional I will recommend my friends to you guys thanks again
Everyone is very warm and polite. Very helpful and caring to my needs when going thru something stressful when your has been hit.
The service and follow through was first class! Thank you again!!
I always get my cars fix at IAC
And yes I'm very satisfy.
A job well done thank you very much.
As always everything went very smooth
Car looks great, especially the detail job
After more observation- we noticed that a few scratches were still there. But other than this, everything was great.
We thank everyone involved and appreciate the smooth process.
We hope you all have a Great New Year!!!!
So far, The car looks and drives well. Merry Christmas and a happy New Year to you and your team.
I was updated through out the process, which was great.
I liked knowing what was going on. Nicole was helpful and knowledgeable.
My car drives great. Just need my mirror and will be back to normal.
Thanks to everyone for the great experience
This was our second experience with your business and again we are 100% satisfied
Everyone we worked with was a pleasure and the workmanship met a high standard.
Chris Valdez was awesome and I will and I would recommend anyone to go to you guys everyone was so nice I felt like I knew them all for years thank the car is great
I like the way I received texts periodically and the way you guys reached out on the phone calls thank you.
Everyone was very friendly and helpful!
The team was courteous, very responsive, always informative, and simply nice durning this traumatic time. You may laugh but ones transpiration is a means of life here in California.
Left rear quarter panel not repaired to satisfaction needs re-work.
You advised will order new part and pay for rental at no expense to me.
I am hoping this issue will be resolved.
Thank you to all the people who work in my kia I'm to happy to have my car back thank you so much god bless you
Nicole was amazing!!! Always friendly and kept me posted every step of the way. My car also looks great!
They did everything they said they would and more and on time. Thank You
Chris was very helpful and professional. I was very sad to leave my car, but it was left in good hands and I was even more excited to get it home.
They kept me informed every step of they way. Explained the process in detail and has completed everything they promised. And to my satisfaction
Vehicle Make : Volkswagen
Everything came out great, thank you for the communication updates and getting the job done ahead of schedule.
Excellent customer service
Professional treatment and excellent work. Would recommend
Your company to anyone in need of auto body work.
On a scale of **** to 10, your a 10.
Vehicle Make : Mitsubishi
The repair was faster than expected. And they washed my car. Fast friendly service.
I love all the text and email updates I received. It's great knowing what is going on with the car. Great job on the car.
The staff was incredible. The work was done on time and done very well.
You guys are awesome!!! My car looks brand new, and it was done so quickly. Thank you Nicole for all the updates!!
Every single person who worked there, from Ivan who drove me to to get my rentalj
Cris is an excellent employee helped and updated me frequently of the progress of my car repair. I am ver impressed with his professionalism and politeness. The same goes with Susan from the front office. You have a great team
Simple repair handled professionally. Hope to not need it, however would trust you again with repair needs.
Excellent service; excellent staff; excellent communication.
Nicole was extremely helpful in all aspects of my repair process. I haven't experienced customer service like that in a very long time!! :)
Good follow up and quick service
Everything was perfect from the time I walked in the door, you guys are the best
They did a great job, Matt informed us about all the details and his job was was great , we really appreciate his work and honesty . Thank you so much. Amal Saad
I loved how they kept me updated on how my car was and it was done even before the time predicted. The color of my car was exactly the same color as my body cause I have a special color on my car I love how it looks like I never got into an accident.
Very good service. Always stayed in contact with me on updates. Thank you once again.
The repair work was done professionally and looks perfect. My vehicle was done exactly when they said it would. This was the first time I've been to this business. Very good experience and would definitely recommend this business to anyone else.
The service is fantastic. The car was repaired so fast it surprised me. The shop went way above and beyond. The single most outstanding body repair service I have experienced in 44 years of driving.
They did a great job. Very happy and satisfied with my vehicle.
I couldn't have been more satisfied and pleased with the excellent work that your company repaired on car and the courtesy of the workers treated me employed there..thank you very much and most sincerely Louise L
Great communication, great work!
we were called on a friday telling us it would be ready theon monday and it was not.we were then told it would be ready by end of day tuesday and it was not ready until wedneaday at noon. Our car was presented to us with masking tape residue on it and finger prints on fender. also our car was not finished it was missing black out strips. we had to come back another day.
The repair for a minor collision took two full weeks to complete, which is a very long period of time to wait. Upon receiving my car today, I found that the AC doesn't work. The AC did work when I dropped the car off for repair two weeks ago. In addition, according to the invoice, the AC was on the list of items that was replaced. So after two weeks of the cost and inconvenience of renting a car, my car is still not repaired and I will be inconvenienced further. I am extremely disappointed because IAC was recommended to me and I chose this shop despite the many other options. I could never recommend this business to others in my community and I plan to contact my insurance company ASAP.
Matt was beyond helpful and professional and went the extra mile to ensure my car was done right. I appreciate his follow and communication very much.
I'm am a return customer because I was very happy with your service the first time. I hope to never have damage to my truck again. but if I do ,I will be returning to International Auto Crafters.
Text update was a good way to keep me updated..everyone was helpful and detail twice a year is cool...thanks IAC!
Totally professional, they kept me up to date throughout the week and I would certainly used their services again.
Great Job and friendly people ! Will definetly go back to International for future repairs ! My car looks fantastic and further more it was done before the due date ! Very satisfied customer ! Thank you
Matt was extremely helpful throughout this entire process. He kept me updated and had my car finished in a timely fashion. The front office staff was also extremely helpful. An all around wonderful experience. Thank you all.
This is my second time here. It's not fun the first time an incident occurs and you have to go through the hassle of getting your car repaired, especially the second time around. They have fixed my car to complete satisfaction the first time and this second time was a cake walk. They were very open with their communication with me and how long my car would be with them for. It is nice to have a complete understanding and a step by step break down of how they will be repairing my car. I would recommend this shop to everyone.
Great job! Appreciate the work done.
I'm very happy with how it came out.
Incredible experience excellent workmanship thank you for your professionalism.
The business was very friendly and professional. The body work looks great. Leslie was very helpful and communicated every step of the repairs through text or calls. I had a great experience overall and would recommend this business to family or friends.
Thrilled to see my car fixed so perfectly
They took care of my truck and I had nothing to worrie about
Everyone was nice and I didn't have to do anything but drop my car off and pick it up. They took a stressful situation and took the stress right out of it. Great place with great people.
Absolutely best service. Price, time and people top notch. Will come back if needed (hope not). Leslie another job well done.
I am very satisfied both with the repairs that were done, and with your great customer service. Daryl ( spelling) did an outstanding job of making sure that I was well taken care of.
Great costumer service Derol did an amazing job keeping me updated on the status of my car than you so much
Great customer service...kept me updated and well informed on the progress of my car.
The repair of our car was completed quickly and perfectly. I appreciated being kept up to date each day. The customer service was exceptional, thanks to everyone at IAC.
Excellent service and quality of workmanship!
I loved working with Daryl. She never made me feel inadequate for asking questions. She knows the car is my Baby and she oversaw a great job on it!
The car looks great! The unfortunate thing was that it took longer than what they said. Also, the person that drove the car to the front at the time of pick up, he was driving it like if it was his personal car. I don't even drive my car like that. And that shows no respect for customers cars. My husband and I couldn't believe it, but my husband did confronted him.
Thank you for the great customer service and quality repair. You are the best.
Darrell was awesome! Communicated often and was up front about delays- we are overall very impressed with all aspects of our repair! We will definately recommend you!
Excellent job! I was well taken care of by all the staff! 10 out of 10
My experience was nothing short of excellent! Susan & Darryl went above and beyond to answer any questions I had regarding the repairs and were very proactive in letting me know the status of my car on a daily basis. I highly recommend their services!
It was amazing to see the car after the repairs. I couldn't tell that the car was in an accident! Thank you for your professionalism and craftsmanship. I will insist on having any future repairs done only bye this establishment.
Extremely professional and very friendly! Regular updates about status of my car was much appreciated!
rep was great and very professional
Perfect 10. Timely service. I didn't even need to rent a car.
I was iffy on bringing my Mercedes to shop that did not specifically specialize in repairs on those cars. However their professionalism from when I first went in, during the process, and when complete was nothing but top notch. They want to make sure that you're satisfied with their service not only for the present but also for future business. They are very interested in making sure they have you as repeat clients and that you will refer them to friends and family. I will make sure to do both
All the staff at Int'l Auto Crafters were helpful in every way. Both my husband and I felt our vehicle was in good hands from start to finish. Daryl went the extra mile to contact USAA regarding the car rental. Best of all, the car looks great!! Thank you
Vehicle Make : Volkswagen
No hassle warranty and fast quality work I would definitely recommend This auto body shop.
They were very professional. They got the job done very quickly. Didn't half to have the bumper replaced but they did such a fantastic job that it looked brand new..
They had good communication with me and always kept me up to date on how far they were in the procces. And I'm happy how they left my car .
Outstanding job, the car looks like brand new again. Also, great customer service!
Everything was great! Daryl kept me up to date every step of the way. This is the 3rd time/car we have used IAC for and the only ones we trust. This car is my baby and Daryl kind of held my hand so to speak through this whole process. The results were wonderful with one small issue that she took care of right away.
It was hot, windy and dusty the day I picked it up so they gave it another good cleaning. I will only recommend IAC. Thank you Thank you to Everyone that took care of my car.
The service Daryl gave me was amazing!
My husband and I absolutely love International Auto Crafters! Daryl and the team does a fantastic job on our car!
They were great from the beginning to the end. Daryl Cammarano was my estimator, she kept me informed every step of the way. They took good care of my car, and I would definitely use their services again.
Everyone I talked too at International was friendly and helpful. I loved getting text updates so I always knew what was going on with my car. I will definitely recommended International Auto Crafters to others.
To be honest just more than expected! A clean car and a detail on them ! Super pleased would definitely go back! Not to mention super helpful and friendly/hard working folks. Thanks again!
Very knowledgeable and friendly staff. They kept me informed throughout the entire process.
Work was done on schedule. Everyone very professional.
My car looks great and I wish I could personally thank the person that did the work on it.
Loved the updates via text and great communication! Thanks
Completely satisfied, i am a repeated client of IAC im always very please with their work and all the great staff, thank you for making the whole process simple for me.
Great shop! My car looks brand new :)
My experience from start to finish was amazing. I was always greeted when I came in and offered water. Darryl was always friendly. I received text messages for updates with my car as well as Darryl calling me personally. My car was done as promised and not only did it look good it was nice and clean, as well.
Everyone has a good attitude
Thank you international outo crafter for all you did to help me out with my car,you guys did and exellent job,my car looks like new,and thank you for keeping me updated all the time.
Your team is awesome. Thank you
Was very happy with the service.
Very happy with the job you guys did great customer service I will always recommend you guys to friends and families thank you
Darryl was very very professional and extremely informative about all the details of my car, Your receptionist was just as pleasant and the gentleman that drove me to get my rental car was very friendly as well. You have a great team working there I will definitely recommend your service to all of my Family and friends .
Came thru for me, good job. Professional
Very happy with the service we received. Very professional office and very fast repair. Glad we chose this repair location.
Thank you so much for the outstanding job you did on my SUV
Totally great! Job well done! Beautiful work performed! 5 stars! Couldn't be more pleased! Highly recommend! Satisfied completely! Thanks!
the out beautifulrepair work Came
They were very professional and prompt.
I can't the special service I received at IAC. I was updated daily on status of my repaired, by a text or a phone call by my representative. Simply the best service I've ever received. Thank you
Im very satisfied because you complied with the due date and it looks like new!
you guys did great work Thank You Darryl and all the guys outside I would definitely recommend your shop
I've been going to you guys for years! Your the only auto shop I trust with my vehicles. The team there is super friendly and always helpful. Thank you for everything.
Very quick got it done before estimated time. It looks great like nothing happened to it. Thank you for the perfect service.
Your team kept me updated on the repair so I didn't have to wonder about status. It's new, I've been there three times before, I like it!
Great job eexcellent company
Candy was wonderful. Thanks.
I dont own a cell phone (helps me focus) when I came in initially, I was going to drive to Enterprise to talk to them about picking me up the following Monday. The lady at reception called for me instead. She also offered me a bottle of water on a VERY hot day. The email updates were timely. I never had to call or check the status. When I picked up my car it was washed and I was delighted to find out I get free express details now, just for using IAC. -AWESOME!
I believe my car was ready on Friday for pick up, never received call even though estimator says she called but couldn't find noted of what she said! I finall caked in Tuesday and was told yes your car had been ready! That's 5 extra days of rental car charge to me for over 100.00!
Very reliable customer service and timeliness of contacting and scheduling.
Yes my car looks great but now my radio does not work and I told Candice Wright and she said she would give me a call still waiting for a call I just want my radio to work again please
Car completed quickly and efficiently. We are very happy the work done!
Vehicle Make : Volkswagen
Thank you for making this easy. I feel like part of the family
Jist wanted to give an extra thanks to Candice Wright for her kindness and keeping me informed with my truck. Also didn't meet anyone who worked on the truck so just say thanks for me. Alsi very nice front desk lady. Looking forward to my free express auto detail! So cool thank you! Stacie H
Rhe ladies in front were personable yet professional. Francisco is knowledgeable and very helpful. He even took care of slight problem in a timely and efficient manner. All that who an attitude toward customer satisfaction.
They were all very nice and help full
I had to wait about an hour for my appraisal to be done after making an appointment. Rep got done helping a customer then went to the bathroom and told me he would be right with me. Then while waiting a woman came in and the rep helped her get tires off her truck instead of helping me as promised and scheduled.
I was told my car would be ready at 5 pm and had to wait until about 6 pm. The inside smelled like smoke. The hood, grill and fender/marker are off alignment. Also, there is primer over spray on the door. I told the Rep and he just adjusted the hood bump stop and offered to order me a new side marker and her would call in about a month to have the car detailed and the marker installed and I have not received any follow up call.
Daryl was outstanding as I'm sure the team behind the scenes were too. My car looks great. Thanks !
Everything went smoothly and the turn around was speedy. I also look forward to using the 2 complimentary details for my car over the next year.
The car looks great! Thank you!!!
Absolutely impressed with the quality of work on my vehicle. And the professionalism of the staff. Wonderful job team! Thanks for all of the status emails!
From the lady in the office to the person who looked at my car to the people stayed in touch about the progress: everyone at International Auto Crafters was very friendly and professional!
The staff is very friendly. Francisco is so helpful and I was very pleased with my overall experience
Great job looks great very pleased .
Thank you for the timely repairs and great service
Excellent job; helpful and courteous staff.
Great job my Camero looks better than it did before.
Employees of the International Auto Crafter were courteous and very professional. I'd recommend the shop to others who may need auto body work done.
Leslie Dittman is an awesome adjuster. She got my car fixed right, explained everything I needed to know about my repairs and post care instructions, and the best of all, my car was ready 3 days early. Oh and I didn't even have to worry about returning the rental car or calling Hertz to come get their car, Susan said she would call Hertz to come and pick it up, so Kudos to Susan for taking care of that for me as well, saved me an hour off of my day. Thank you to Leslie and the team of all who did the repairs on my car all for your great service and professionalism. One happy customer!