Amazing response time. Always kept me updated and answered all my questions. **** was wonderful!
I am happy to have worked with Bernie and Cathy. They are wonderful people and have the highest customer service abilities! I would give them 20 Stars!
Regarding my car I am still evaluating. It will be easier to know as more time passes. It appears to be great so far! ????????????
I was impressed with the level of customer service.
Kerstin was friendly and kept me up-to-date throughout the month long process.
**** is the best. I needed my car by a certain time and I got it Vert hsppy
Everyone there knows their job. Very informative and efficient. My car looks great.
**** B is amazing her customer service,her knowledge of auto body repair ,her commitment to doing the best job possible unbelievable also her relationship and respect for the body shop men she is a very big asset to your shop. I thank you and **** very much. Dennis L
Gustafson's did an outstanding job within the estimated time. My rental car was waiting for me when I dropped off my car for repair and I didn't have to deal with my insurance co or the car rental agency. Great customer service!
Very happy with repairs done to my vehicle. Thank you Gustafson Brothers and Edwin for making this process very smooth.
The service was wonderful. I was always getting calls to update me on the status of my car and when I got my car back it was immaculate. Would definetely come back and refer other people.
Thank you for getting my car fixed ahead of schedule!
Many thanks to Kerstin Rickers. She was extremely helpful and very reassuring that all would be OK & she was right.
God's peace to you,
My last experience was based on what I was told at the time I had dropped off my car. Whoever spoke with me on the phone was wonderful and my last review was based solely on the information that was given to at the time I had dropped off my car and NOT the person I had talked to on the phone.
This experience was absolutely wonderful, Kerstin (sorry if I spelled the name wrong) was incredibly professional and kept me up to date despite my voice mail being full (I apologize for that). She made this experience so easy. With much appreciation and gratitude, thank you for all your help Kerstin.
**** was very helpful.
Don't like the parking area where you pull in? Confusing? A little congested at times? Just a thought.
Great job, done on time and super cool staff.
Great coustomer servicr Bernie always keeps me updated
Everyone was so friendly and accommodating. We dropped off my car so you could work on it while our family was on vacation. Bernie jumped through hoops to make sure the repair was completed upon our return. Cathie was a super nice claims estimator. What a great team!
Everyone there was wonderful. We did have to wait a half hour when we picked up our car but it was nice and clean and we appreciate it
Very accommodating and helpful.
My car was in the shop for weeks. Every week it was postponed another week. I wish my original estimation of time had been more accurate.
I appreciated the open lines of communication via text message regarding the status of my car. The staff were very friendly and helpful at pick up.
Bernie was awesome. My car looks brand new. Took a little longer than expected but worth the wait.
The work done was fine. Please stop sending emails.
Having to deal with the aftermath of an accident and finding yourself in a body repair shop is extremely daunting! To my rescue: **** Babineau! She was professional, kind, informative, keeping me updated with the repairs...job well done **** and to all the team! My car came home more beautiful than ever! Thank you Gustafson!
Quick, easy, great work. I was in and out of dropping my car off at the body shop within20 minutes including a rental car! This is the place to go if you are processing body work through your insurance!
Gustafson Bros makes the process smooth and easy.
I took almost 4 weeks to repair and paint a bumper. Very disappointed.
Not sure I will use shop again. Poor communication and poor work execution.
Completely satisfied, except on the way home my bumper fell off hahaha just kidding you guys are great thank you
**** was great. jason at farmers was great. brian at enterprise was great. the car looks great. the 33 extra miles on the car not so great.
1. Repaired area looks as good as new!
2. Progress reports on the repair was wonderful!
3. Another job well done, Thanks everyone:)
4. Result- Happy customers!
They kept me updated on the status. It does take some time to get work done
**** B is the **** !!!!! :)
I could not be happier. Happy and helpful employees and fast and professional service. I loved the daily status feedback. I am a fan!
Thanks to Bernie! Great customer service.
Everything went perfectly there was not one issue I am 100% satisfied
Originally, I intended to pay for the repairs myself---not filing a claim with AAA, but when the estimate was more than I had anticipated, I let AAA handle it. It's interesting that the estimate given to AAA was several hundred dollars less than that given to me!
Our contact person was extremely rude through the whole process. She made us feel like the bad guys throughout. When I called our Mercury claim rep he was telling me how horrible our contact person was to him. My whole family take our cars to you guys but this time was much different. We have never worked with this contact person before and will think again about taking our car there again. She wanted us to pick up our car when it wasn't finished and have the repair guy finish the work at my house. Who suggests that?!? She challenged a few repair items and made us come down there to look at them. We love 45 mins away. Lastly, we never completed or signed any paperwork when the car was brought in. She never gave us our estimate sheet so I had no idea u till I picked the car up what my insurance covered. This was such a huge hassle. Not happy with my experience this time.
Gustafson Bros has a really impressive shop(from first impression to picking up the car). I really liked how everything was orderly, neat, and clean. When you see a shop like you guys have, people have confidence the work is done meticulously and proper. Kerstin was excellent to work with. Great communication. . I'll recommend Gustafson Bros to anyone seeking automotive work.
Always superior quality work and customer service.
The car looked great and all the repairs were perfect couldn't even till the car was in a accident. Great job.
The only thing that was wrong was that, the spare tire was put on upside down.
**** was great at communicating updates of my car to me. It's really all I can ask for.
**** Babineau was excellent with her communication by phone & in person confirming the needed repairs , time required to get parts to repair & paint with constant updated till notice of completion to our total satisfaction again by your total team as a
REPEAT CUSTOMER !
The young lady who provided the Shuttle service was Professinal with a pleasent personality !
The gentleman who was the Saturday Shuttle driver was also excellent !
Good Job by All !
Robert & Teresa Quick
Kelli was great. Everything went very smoothly. Thank you very much!
We are waiting for the State Farm estimate for our Town and Country Chrysler Van 2002
This was a separate accident claim that we brought up to you when we picked up the Prius
Everything was absolutely wonderful!!! The front office girls and Kathy were the best. You guys made everything so easy. The work on my car was incredible and we will highly recommend you busy to everyone in the future. Thank you for such incredible service!
It is always nice to see a business who goes out of the way to make you feel comfortable knowing that you aren't being taken for a ride. The body work was impeccable as usual. Thanks Kelli for the top notch service.
The only complaint I have is that apparently someone with a glue type substance got it on the outside of the driver's door. This was the opposite side of the car from where the work was done. I hoped to get the car up to you today to have it removed. I doubt if I will make it.
Otherwise, I am happy.
I am very, very happy about the quality of work done by Gustafson Brothers. My car looks brand new. The repairs were done quickly, the process was very simple. The only exception to this was the Enterprise rental car portion which was horrendous. I had priority reservation for my rental but upon arriving at Gustafson, I was told my rental car was on the way. 20 minutes later my car arrived and was promptly given to someone else and the Enterprise agent said, sorry for the mix up, your car is right behind this and on the way. Another 30 minutes went by and no car. The Gustafson front office gals also tried to help speed the process with the still on site agent to no avail. We now had 2 agitated people waiting over 45 minutes for a rental. The solution after waiting for over an hur for my priority reservation was to be taken to the Enterprise rental location where I received my vehicle however missed a very important and difficult to reschedule meeting. Gustafson does such a great job at repairing but the rental coordination is so poor that it's enough to send people elsewhere. This is the 3rd time our family has used Gustafson and the 3rd time we've had issues with Enterprise timely rental reservations. Not sure how I feel about a 4th....
**** was very professional and helpful in getting me set up from the insurance co., to arranging my rental car. I had no worries. The car came out with my unusual color perfectly matched. Congratulations to the body workers and the Gustafson brothers who made this place the best from the first time I used you 20 years ago. I was impressed at how you have grown so successful. Thanks!
The quote seemed to be high, but was told it would "probably be much lower if the part could be repaired". While it did come back lower than the quote, the cost to repair the part ended up being about the same as the cost of a new part. Furthermore, the repaired part failed the day we brought it home, causing us to be without a car for another day when we brought back the car to be repaired again. We're now hesitant to use the window, for fear that it will fail again. However, we appreciate your team fixing our car, twice. All of your team appears to have very good customer service skills. Thank you!
**** did a wonderful job of communicating with me regularly about my car. She facilitated the paperwork with efficiency and answered my questions about the repairs to my car which reduced my stress.
**** is a valuable asset to Gustafson's.
Excellent customer service and great work on my vehicle
I noticed a minor bump in the top of the left fender. I pointed it out to the gal who delivered my car to the drive. She took it back and the used a rubbing compound to rub it out. There is a blemish there now in the new paint. The left front fender where it meets the bumper is touching. It doesn't seem that they addressed that issue. Lastly, I found a rubber mount in my cup holder and I have no idea where that came from. I tried to get someone to help me but everyone was busy. I was going to call the office today to discuss these minor issues.
It was a good experience especially that it took only one week for my truck to be fixed that was awesome
The job well done , thank you
Great Service and very professional!
Great service, very proffesional, specially Jhonny. Not the same experience with some of the staff at the front desk, not great service, other than that very happy.
**** WAS GREAT. MADE IT VERY EASY FOR ME.
I WOULD HIGHLY RECOMMEND YOU TO ALL MY FRIENDS
We been here twice & have been pleased with service and good customer service & quality of work...
Kathy does a great job and is an asset to your business
"Love all the employees there, they make one feel like family"
Each visit there has been such a pleasure! The staff are always welcoming and very friendly.
Kathy was beyond amazing throughout the whole process and I couldn't be happier with the outcome!!
My experience with Gustafson Brothers was excellent. My van was repaired beautifully and in a timely manner.
**** was kind, respectful and very helpful in the process. My car was finished early and I was grateful.
A big shoutout for Kathy Alvarez. She kept me informed throughout the process and patiently and pleasantly answered all my questions. I have been your customer for decades and she continues Gustafson's tradition of providing exceptional customer service. Your body shop consistently does a masterful job. Thank you for making it an easy decision for me on where to go for my automotive needs.
Very attentive. Excellent work.
Awesome work and great customer service!
Latest repairs took much longer than promised and were incomplete. Repairs to the body of my car was delayed due to an error on the part of the body shop. This was the result of personnel buffing off the clear coat and damaging the new paint job resulting in the part having to be repainted. This delayed the return of my car by another two days. This was after an earlier two day delay because the repair shop did not promptly turn my vehicle over to the body shop on time. The delays in the repair shop were inexcusable as the work requested was pretty straightforward. A simple oil change and flushing of the brake fluid. In regard to this work, the on-board computer was not reset properly so I had to have another mechanic reset. In addition, this mechanic found the brake fluid was not properly flushed so I had to have it redone. Overall, very disappointed quality of service.
Thank you Danny for taking such good care of me!! I loved the texts from you. I didn't know about that.
The best auto repair shop ever
**** from the body shop did an excellent job keeping me up to date with the progress of the repair. I'm very satisfied with the way my truck came out. I will definitely recommend you guys to all my family and friends!! Thanks for the great experience!
**** was a pleasure to work with. Thank you
Danny was especially helpful in so many ways. The women at the desk were efficient and kind. Thanks for the candy for my Buddha bowl, the pens-2 and nail file. Everything about your service was very professional and extraordinary. My car looks fabulous. You obviously have made every effort to make your customers drive a way with a smile on their faces! Thanks again, Dolores F. Curry.
Very fast, professional and great communication
There is a flaw in the paint that is pretty obvious, though I missed it when I picked up the SRX. I'm hoping this situation will be rectified.
GREAT STAFF...QUICK DELIVERY OF COMPLETED WORK.
I would not hesitate to recommend your place of business.
Everyone I met and worked with at Gufstafson's was friendly,personable and very helpful. They made the repair process smooth and painless.
Everybody was super friendly with each other and myself to the extent of setting up a payment plan to get my vehicle. My other vehicle was with Gustafon Brothers as well, a Toyota Corrola; that is running allot better after an extensive tune-up.
The customer service was excellent and my car looks like new. Thanks for taking such good care of my car.
Fabulous service! Experience could not have been better!
I can count on good and prompt work at Gustafson Brothers. I always take my car to Gustafson Brothers.
I could not be more pleased with your service
The text updates were a added bonus allowing me to know the progress
Vehicle Make : Volkswagen
**** Babineaux was exceptional. Her estimate was accurate, time frame to fix was precise and everything she told me was the "way it was". She is very good at her job!!
Kathy was great. They did everything possible to get my car looking like it was never in an accident. I highly recommend Gustafson Brothers to all my friends and coworkers.
kathy was so sweet and helpful! Loved her. Great paint job!
Very happy with the services special thanks to Edwin Castro for taking care of the repairs of my car.
I am a returning customer. The quality of auto body repair I received from Gustafson Brothers has been professionally done each time. And the staff has been very kind and professional at all times. **** was very helpful, professional and attentive to all my questions and concerns. Very Satisfied Customer..Thank You!
Very pleased with overall service, the length of repair time was longer than usual but having a rental car for me ready was great.
The automated texting updates on repair to my vehicle didn't really work, maybe that would improve the service.
Vehicle Make : Volkswagen
Friendly and professional
Kathy Alvarez was very helpful with providing us with options on how our repairs and the requested service could be done most efficiently and with the best possible cost effectiveness. The completed work / repair was excellent.
Kathy is amazing, thank you all for everything
Good communication throughout the entire repair process.
Everything was great, Kathy took really good care of me and made sure to keep me up to date with everything.
Working with Gustafson was a great experience. **** was really helpful and communicative. I never had to wonder what was going on with my car. Also, she was very helpful with the insurance side of things, more so than my own insurance company. My car looks great, and I will highly recommend Gustafson to anyone who needs work done on their vehicle. Thank you!
If in three weeks the one small place is rubberi have used you in the past and may be back. I just hope out and matched I will be super happy
My repair work is excellent. I only wish it hadn't taken 4 days.
Loved having **** Babineau as my service advisor, she kept me posted every step of the way.
Thankful for the customer service that Kathy provided.
Danny is fantastic! Job was completed above and beyond our expectations! We will go no where else! Thank you
Didn't get emails or text with status updates.
Vehicle Make : Land Rover
Same excellent service and quality repairs over the many manty years
The entire process of getting our car fixed at Gustafson Brothers was very organized and straightforward. From the coordination with the insurance company to the rental car to the status updates, your team made everything easy.
Having said that, I hope we don't ever need to see you again (ha ha).
The only reason I went with you is because Danny. He is an amazing sales man. He made you feel special and listen to every concern. He is a true valuable employee. Thank you Danny.
Thanks for the service you guys work quick and efficient and did a great job on my car thank you very much in my truck also thanks again
These guys are the best. Easy quick and professional
Car wasn't ready by the estimated date.
The repairs were excellent. There was lack of communication between my insurance company and you. When I called to on the day car was supposed to be was ready was advised hadn't been started. A call to me (the customer) would have solved all problems as I had already been paid by insurance. It took a further week - 10 days in all - before car ready. I brought car in on Monday, not started until Thursday.
I had a total satisfying experience in all aspects of the repair of my vehicle.
Danny did a great job of communicating and follow-up.
Johnny and everyone at Gustafson Brothers is awesome!
I just have to say it was so nice to work with Danny. He is so knowledgable and kept me posted throughout the week on when my vehicle would be done. He went above and beyond what was expected and I truly appreciate it. Because of Danny, I will be returning to Gustafson for any other services in the future . Thank you.
**** did an excellent job handling my repairs.
Vehicle Make : Mitsubishi
You seem to have an exceptional team who extend themselves (not to mention their hours)to "wrap things up" on a high note. My special thanks (and applause) to Linda Alvarez.
What a treat to call a business and be greeted by a polished, professional voice...I immediately assumed a "voice-over" pro was involved. Surprise! I understand he is a member of the Gustafson family. Great voice!
Johnny did a great job and had car ready one day early thanks great job.
Met expectations thank you
All was good until I brought home and driver side rear view mirror not secure and it's Friday night
It was good I could pick up car a day sooner
I want to thank **** Babineau for all of her help with my sons Jeep repair. She handled all of the insurance paper work seamlessly and professionally. Thank you John for going the extra mile and taking care of an issue that was not related to the accident. My son is currently serving in the Navy on his way to South Korea, he will be very happy that his Jeep will be ready when he's done with deployment. Thanks again. David Moreno
Danny Lee Dang is great!! And all your front desk girls too!
The work was great. It just took four weeks and cost me a lot for the rental car. That's the only downside.
Everything was great! Thanks again
I am completely satisfied With the service that I got from this person they were very people all the people there are very polite their very own and I know every time they gave me information they stuck by at my car is perfect and I'm completely happy Thank you so much I need to make me worryI am completely satisfied With that Service said I got from the station and they were very people all the people there a very polite very organized there every time yay me information a stop by at my car is perfect and completely happy Thank you so much eileen emilio rain
My vehicle was completed ahead of schedule and the communication of the repair progress was outstanding. Thank you for the outstanding customer support.
Very professional organization.
You made the process of getting my bumper repaired very easy. Great service! It was so nice to have my rental car there and ready to go. Danny was very efficient. Thanks!
The car looks like it's off the showroom floor. Very happy with your teams repair work. You repaired another car and we were also happy with your work. Thanks
Everything from the first contact was handled in a very professional and friendly manner. I was kept informed on car status during the 4-day body repair. I appreciated the lady who I dealt with very much. Everything ran very smoothly.
Thank you for the great job, in a very timely manor.
Gladly to have Gustafson's do the body work to my car after my accident. Kathy is the best and was super helpful. John the owner welcomes me and we love all services we do with you for our trucks for Coastal Rain Gutters. Locals supporting locals. Thank you!!!
I received an automated text on 12/30/2015 stating that my car would be ready that afternoon and would receive a xall if there were any changes. I did not receive a call. After the next day, I called and left a message. No response. I sent an email, no response. Finally, five days after the quoted completion day, I had to call myself, again, and was told that my car was ready. No one in the office knew why it took 5 extra days to replace a bimper and headlight. No one was available for explanation that day. I was told that I would receive a phone call the next day. That did not happen. I would like to speak to a manager or owner, or anyone at all, I am tired of leaving messages or emails with no response. My phone number is ****-****-xxxx.
The cordial, business like relationship was great.
The timeliness of service and meeting the timeline for completion was appreciated.
Dannie and all the staff took great care of us. Thank you very much!
Been happy with your work for 20 years now
My experience with **** was truly great, she is awesome. I was disappointed that all of the broken glass was not vacuumed out of back seat, and that a black stain appeared on my front passenger seat. I have to make a trip back to get it cleaned, as I was on my way to work the morning of pickup. Otherwise, the work was satisfactory.
Thank you for your honesty, updates abs timeliness.
The question is a little overbroad but as a personal service and craftsmanship I was completely satisfied. I particularly like young lady who processed the claims and Eric who was very helpful on the mechanical end.
Thanks! Great job by all and communication by ****!
Workmanship was excellent and everything was completed in a competent manner.
Everyone was great and polite. Got an excellent estimate, and timely updates on the progress. Car looks great after the work performed
Danny was my mechanic and he was AWESOME! Very personable and my vehicle looks great. I'll definitely be seeing him again for any future repairs.
Not on time estimate but very courteous,professional & kept me up to date.
Car looks great!
My car looks beautiful. It handles very well. I had a little problem with the air conditioning but that was handled very professionally. I am completely satisfied with the quality of work that was done and with the kindness and knowledge of the people I delt with. **** and Monte, thank you so much.
I also want to thank the people who put my car back together. I don't know their names but they did a spectacular job!
My vehicle was in your shop twice over the last six months I didn't say anything about the first visit when my shoulder strap for my seatbelt popped off but now after I receive my car yesterday A couple of new issues have come up. I'll be looking forward to you contacting me I am not going to correspond with you by email anymore. I will talk to you face-to-face or via telephone but yes I am not satisfied.
Job looks great & **** kept me well informed along the way. Delivered right on time!!!
Well done- beginning to end.
Great customer service. Danny took wonderful care of us & the and the body shop guys dif a stellar job. Thank you.
When I picked up my car it was full of black dust. You guys replaced the black out trim on my doors and I am assuming it was from when the old tape was removed. But I was pretty disappointing, as the dust got in all the small crevices between my seats, all over my dash board, on my seats and on my daughters car seat. I will have to take it to a cleaner now because my vacuum can't reach in the small spaces between my seats. I have used you guys many times in the past and this is the first time I haven't been 100% happy with my visit. Hopefully it was just something that was accidentally over looked.
It looks as good as new and was even finished a day earlier than expected.
**** Babineau and staff were most helpful
Thank you for an amazing experience getting my car repaired. A very happy customer. If I ever need car repairs your my shop.
Job was well done and completed ahead of estimate.
Thank you for keeping me up to date about the services to my car and providing ETRs. Everything seems fine with my car with a very small exception that my alarm doesn't chirp now when I lock the doors.
Very professional and knowledgeable. I am a return customer.
Kerstin was an absolute pleasure to work with and helped me every step of the way.
Very professional service
Kerstin was great to work with - a real asset to Gustafson. The paint shop had caused orange peel with the clear coat application. It would make me question whether i'd bring my car in for bodywork service again. Kerstin did a great job getting the issue resolved to a satisfactory level.
The repair included replacing the rear door on the back of the SUV, which included a new lock on the door. While the back door could be unlocked from within the car, the key fob did not work anymore to unlock / lock that door. My wife had to return the car and fob to Gustafson to get it re-programmed. It worked ok after that. Otherwise everything else seems OK, as far as I know (my wife is the primary driver, and she hasn't said anything otherwise to me).
Danny was very thorough and helpful and explained everything to us. My car looks as good as new.
Honest and do a great job
Everyone was very helpful and made this repair so easy for me.
Got my car back sooner than expected & looked perfect. Danny was great.
Nice people, good work...
I appreciate the courtesy and professionalism given to me by **** Babineau. I would most certainly consider returning to Gustafson Brothers, as they did good work, and they are a business in Huntington Beach, of which I am supportive.
Professional staff and quality work.
I had two jobs completed in the last two weeks. Both were handled by Kursten Rackers and she did an outstanding job, met or exceeded her commitments and did a fine follow-up. We had a mirror problem with the Toyota and Kursten made certain it was corrected before we left with the repaired auto.
Great communication, great work. Danny Lee treates my car as if it were his own.
Surprised and very happy about how great my car looked service was over and above what was called for. Thank you very much I would definitely come againC
Danny Lee was very nice and informative. My car looks like nothing ever happened! I will definitely recommend you to others. Thanks!
Won't take my car anywhere else for bodywork but Gustafson Brothers... Always done with repairs on/before schedule... **** is a TOTAL asset to your company
Job well done. Staff was very helpful and attentive
Great customer service!!! Great communication with customers
I have had great pleasure to work with Jose on several different occasion and Luis the first
My experiences that I have had with this company has been amazing I have referred several of my friends
I hope the service and the customer care does not change
Thank you for the great work
Mrs Tinamari Guzelides Stockton
Vehicle Make : Volkswagen
The Gustafson Brothers did an incredible job with my vehicle and finished earlier than expected. They also provided excellent customer service and made me feel at ease. I would definitely recommend them!
Nobody likes a smashed car But when it happens I know that I can trust Gustafsons Brothers to do a great job!