I have to return the car back tomorrow
There is a few noise that I hear when I am in the vehicle. 1 there is a clicking nose coming from the front of the car. 2 when the ac is on there's a weird noise that comes on ever 15 secs.
The overall repair experience was great.The employees were very helpful and humble.
Exceeded my expectations. Ismael is the best!!!
Vehicle Make : Land Rover
The people at caliber collision was absolutely wonderful. They were attentive, friendly and professional.
I hope I would never have another accident, but if I do I trust Ismael 100%.
I was impress how hassle free this place is.... I brought my car in the morning and left with a loner right away.
The location of caliber collision is fantastic and easy to get to.
I have dealt with this shop and Jesus before, it is has been nothing but a great experience. Jesus kept me completely informed and the work done to my car has been consistently excellent.
As for attention and customer service, Ismael did an outstanding great job.
Great job, fast, expedite, comfortable, easy and suple for costumers
I love getting the constant feedback on the status of my car and the work was done excellently.
All went well! Thanks, Jay, Jesus and staff were very professional and helpful
Caliber Collision is a great body shop My overall experience was great everything was handled in a professional and highest expectations. my service advisor Jesus kept me informed through the hole process the only Improvement I think you guys need to make it in the men's bathroom there is no paper towels to dry your hands when you wash them besides that service is great
Ishmael was great. He stayed in communication throughout the entire process. You all did a wonderful job!
Excellent workshop and very professional ... customer care is of high quality
I am pleasantly satisfied with the experience and level of communication.
Excellent work done and great service
Excellent on all levels!!!!
Very nice work look like a brand new car like nothing ever happened to it.
Great job. Thanks to Ricky for getting it done
Great Job spectacular job very satisfied with their quality in work! Ishmael and car adjuster were very nice and helpful.
Really appreciated the repair updates you texted me. I felt informed and satisfied my vehicle was being worked on and the progress reports were very appreciated.
Will recommend caliber n Jesus specially to anyone who needs body shop
Car looks great. Jesus was exceptional to work with
WORK WAS COMPLETED IN A TIMELY MANNER AND WITH A QUALITY FINISH. EXCELLENT JOB. KEEP UP THE GOOD WORK.
Vehicle Make : Volkswagen
I give you 10 points to my experience
Thanks you so much!!!!!
Completely satisfied with the work you guys did on my car. This is the second time I have had repairs done by your mechanics and they are as efficient as they are professional. Ismael was very courteous and very easy to work with. Excellent experience! I hope to never get into another car accident, but if I do I will head straight to your establishment for the repairs!
Jesús was extremely professional and the repairs were done in a timely manner. He kept me apprised of their progress at all times. Thanks
The turn around of the repair was prompt. Customer service was excellent especially Ismael who I have done business with in the past. I am very happy with the work the did on my car
Very professional and outstanding service from every staff member.
Courteous and professional personnel and was kept updated on the progress of the repairs at all times. Very satisfied.
Marcus Jesus, has made my experience with your company to be exelent
Everyone there is friendly, accurate and caring. Even though the circumstances are unfavorable being a client at Caliber Collision was a blessing in disguise. My car looks like nothing ever happened. I will tell everyone how amazing the work is. Thanks Hannah, Brandon and Ishmael, thanks Caliber Collision.
They did not meet my expectations
THEY EXCEEDED THEM.
A perfect repair job,done in a timely fashion and all with a SMILE
Great place to get your car fixed... I would say Jesus was very professional excellent job all the way ... he truly understand the need of the customer and kept me informed constantly... I would recommend them to anyone.
Again thank you
All went very well. ThankYou
Great job car looks better than I expected service representative Jay was great thank you
Jay and Jesus are everything that you'd want to experience in customer service. Even the ladies that are answering the phones are very nice! This was my first experience with Caliber Collison and I am happy that I chose their shop.
The service was as good as I can be. No problems and the best service I have gotten anywhere
Excellent Repair Shop! Excellent Customer Service!
It is so bad that my car expend almost tow weeks and was not repair completely it is unbelievable sorry for my english
scott linden and Jesus Marcos are the best!
Car looks great !
They have great customer service
Great customer service !! Jay was awesome and he kept me updated almost every day abou the repair. He is a great asset for caliber auto repair shop.
My car looks new!! I am so happy with the results. Especially to Jesus, he was was very attentive. He kept me updated all the time. Thank you!!!
Everything was excellent.
Ishmael and Cheryl with geico and Jenifer with enterprise amazing Thank You for having such a great team and making me feel safe and well cared for / not your usual body shop people!!!
You have wonderful workers, I am very happy having my car bach, you did an excellent work, the same for the rental department. My thanks to Mr. Ismael Santos. Thanks again
Great all the way!!!!!!!!!!
Jesús was my advisor and he was incredible. I knew the status of my car at all times, he kept checking in and I was incredibly impressed with the service.
Jesus Marcos was really great. He answered all of my questions and made sure I understood what type of work that was going to be done on my car. He made sure he texted me on the updates and called me when it was ready. The rental car agent was also great she got me a car that was fit for a mom of 2 children.
Expensive, but excellent service and communication.
Excellent job, thank you!
Vehicle Make : Volkswagen
Very good service , on time , job well done , very good customer service as well as a great job on the vehicle .
I am. Very please. With the service , specially with Ismael was updating me how everything we're going , I could never would it had find a better place. To bring my car , thanks to Ishmael for a great service
Angel and Ivan were very helpful. They kept me up to date and my car looks awesome.
Service was awesome thanks
Angel was very helpful and job was done well.
Jesus was excellent kept in contact with me throughout the whole process and up to date every step of the way. He always contacted me first never felt the need to have to call to find out the status
Vehicle Make : Mitsubishi
Jesus was awesome to work with. He was extremely helpful and always kept me informed on the progress of the repair of my car. My car looks great, and I appreciate the work of your entire staff. Great Job!!
Jesus was amazing. He kept me very informed about the whole process.
My representative was extremely professional. He kept me in the loop of my vehicle status. I will definitely recommend him for further business.
Angel the service tech had great customer service, was on point with everything he said and very accurate.I will recommend this body shop to everybody I talk too.and Keisha at the reception desk gave me outstanding customer service and a smiled and secured to me that my car body work came out great.????????????
Angel was fantastic!! Very helpful and always kept me informed on the status of my car. Excellent customer service and I will recommend Caiber to everyone who asks for a suggestion on where to get their cars repaired.
Excellent service! Everybody is so friendly! Made my car as new ! Angel followed up with vie email and phone . Amazing communication! Thank you guys! I will recommend you to my friends
Thank you for all the updates given. And the car was completed as scheduled. Very courteous employees
I appreciate the manager when I came to pick up my car and I was not happy. He told me don't worry he will take care of my concerns. The team that worked on my car was patience
Amazing job!!!! Ishmael is fantastic.
Everything was so seamless and convenient. I really felt well taken care of. The team that worked with me was extremely professional and well put together. I will definitely go back to Ocean Collision Center if I ever need any other work done on my car in the future!
They take off the wiper blade off the car and never put it back and they never line the door the way I. Explain it to them right know am driving without wiper blade I ofto work by time I get off they are close so I ofto wait for Saturday to take it there really upset they charge alot of money to fix the car
I'm so please with the service Ismael santos rocks.????????????
Execellent, completely satisfied. Perfect from start to end, the staff were polite and helpful. I would definitely recommend this establishment.
Love this place excellent work and service
My car looks now like new. Thank you Ocean Collision Ctr. for a job well done and excellent customer service.
Excellent service. Will be back with another vehicle I need work on!
Great service! Excellent timing and updates. Oustanding customer service
Unfortunately not by choice or my fault , I have been there a few times for repaid my son as well for his car, and always have best service , everyone there is superb and they all provide extraordinary customer service
Overall everything was great. Ishmial did a ggreat job. I didnt have to waitbfor even 2 minutes when i arrived. 10 out of 10 in all catagories.
Ismael Santos gave excellent service
Great customer service!!!!
I was so afraid with how this process was going to go with all of the horror stories I've heard about body shops but Ocean Collison made me feel at ease. The service was awesome. It is obvious your team takes pride in their work and it comes through in the service you all provide.
Good job overall and good costumer service
Fast service. Very good job, excellent
Everyone was kind and polite. I was contacted on a timely manner and was informed at all times of the status of the repairs. I picked up the car a couple of days ago and everything seems to be good.
Vehicle Make : Mitsubishi
Awesome customer service and my car looks great!
Great job! From start to finish!
Vehicle Make : Mitsubishi
The repairs were excellent. They have great customer services. Everyone was polite and went out there way to ensure sa5a..
Vehicle Make : Volkswagen
El servicio del taller fue muy bueno en especial el trato del representante gue me atendi pero el rent car no me gusto
I found everyone very helpful and friendly. The process was easy and you all did a great job at communicating the status of my car. I'm very appreciative of the time and work put in to making my car new again.
when they call me to tell me the car was ready, I went to pick it up and the car had a big scratch on the bumper that was "'replaced"???????. anyways they told me they will take care of that for the next day and it took 2 more days. that it does not bother me but what really bothers me is that they told the insurance company that the car was ready 2 days before and I ended up paying for the rental car for the two days extra. why????? misscommunication is not my fault.
I call enterprise and spoke to Hanna(assistent manager) she said she would take care of it the same day, it's been 3 days and I have not heard from nobody.
for the record the car looks good from far but the job done is very poor and the bomper still kind of loose on one side.
Excellent service! Thank you.
Fast and efficient service 2nd to none
Your staff went above and beyond. I am completely happy and pleased with my experience.
Ismael is super awesome. The staff members that helped me were all great
Great work & very courteous & professional.
I appreciated the continuos updates. Everyone really seemed to care about the customer. One thing though. When I call, might be more professional to hear "0cean collision, how can we assist u today". Rather then just "hello". Sounds more professional!!!! Otherwise, all was great!!!
I am very happy with the job done with the peple whom i deal and special thanks to Ismael for the excelent costumer service provided
There remains an issue with my vehicle which has been discussed with the advisor.
The repair and paint jobs were done perfectly. My car was ready within twenty-four hours. I am totally satisfied with their work at Ocean. The support staff is friendly and efficient.
I've never been in an accident before. But, I can only imagine how devastating it has been for other people. I've heard people always complain how long and painful the processes has been. I can truly say that Ocean collision has made my experience easy going and painless. I am extremely satisfied with the attention and work these guys have put out. I want to thank the whole staff for being extremely courteous for doing a magnificent job. Would definitely recommend this shop to everyone I know. Hopefully I am never involved in an accident again but, if I was. I would definitely come back to these guys.
I had water leaks from my rooftop after they changed my windscreen and my car was dirty from inside and outside from windscreen glue, they told me that someone will come to check and no body came,rear view mirror is not the same one, they put some new one but not original, not like other one and one little button from My radio is missing. I was thinking to go there and complain but i just want to stay away from that place
Everyone did a great job. Especially Xavier. I was impressed with his impeccable customer service. I appreciate the rest of the team for doing a fast and clean job on my car. I would definitely come back or refer my friends or family to Ocean Collision.
All the the experience was really good.
Work was excellent. My car looks brand new. The entire staff was professional, knowledgeable and extremely courteous.
I reaceived the best customer service and I loved the follow up. Everyone was so helpful.
VERY SATISFIED AS USUAL!!
Awesome work done would recommend your company to everyone and thanks also to those who were on the team!!
Vehicle Make : Volkswagen
Great experience, Ismael's service was excellent.
Very professional and courteous staff. Outstanding
I was treated very well, fast and professional .
Completely excellent service. I most appreciate they kept me informed during the entire process.
excellent service... everything was on point. .I'm very happy with my car. .Keep up the great work. .great TEAM WORK. .
MS HODGE. .
Excelent service and experience throughout the whole process!!! Congratulations to the entire team
Job well done!! Great service,, super fast turnaround time.
Ismael was very professional and explained the repair process. **** at the front desk was very kind and caring. I arrived to pick up my vehicle and before it was returned to me Ismael made sure the car was cleaned. The repair was very well done and I would definitely recommend the shop to anyone in need of repairs. I would be happy to use Ocean Collision again if ever nded.
My experience once again was very satisfying as staff is very courteous, friendly and professional. Teddy is an outstanding employee who goes beyond his duties to ensure you're satisfied. I appreciate everyone I came in contact with and continue the great work Ocean is doing. Thank you.
I picked up my car on 11/11/15 and I was satisfied with the way my car was repaired. However, I was disappointed because when they called me the first time on Monday and I went to pick up my car because they called saying it was ready, I was very upset because when I got there there were scratches on the paint did not look right, so I wasted a trip. I would of thought that there would be somewhat of a quality control before calling the customer.
I think your quality control needs improvement.
Thank you , you all have done a great job fixing my car. It's very clean and beautiful as before.
The service man who assisted me was extremely nice and very very helpful in taking care of my car!!!
Everything was fast and great
Everything was absolutely great.
A little difference with the color,but i think thats no problem.
!!!!! 10 !!!!!
Jesus was very professional and informative throughout the process.
Great, fast, efficient service. Very impressed.
I was impressed by the attention given to me and my car, and specially the programming and execution of all the steps in the process. Thank you very much.
thanks for excellent service provided
Yes everyone was very nice and comforting. They did a wonderful job fixing my car and did it in no time
The daily updates were great it kept me well informed with the progress of the repairs od my car.
Well job done, fast,and right on the money.
The whole procedure was fast, efficient and satisfying. I'm more than happy with the repair and recommend your facility in a New York minute.
Excellent service all around
Excellent Service. Everybody was super nice. It was if this did not happen in Miami????
Car rides terrible
It bounces all over the street when you're driving I called when I was halfway home I wanted to come back but nobody answer your phone
There was an issue with my car. I was told it was ready on a certain day, and it wasn't. I spoke with Ismael and he took care of everything.
Excelente trabajo un equipo maravilloso y personas super atentas estamos muy contentos con los resultados
Ismael, jessica, jay, Scotty, and **** were incredibly kind and went above and beyond in regards to service, quality, and time. thank you to everyone at ocean collision!
Great customer service!!! My check engine light came on the day I got my car back but it hasn't came back on since. Things seem like they're good so far. I would most def recommend to anyone.
Great job on making my vehicle like new again. Great customer service! Jesus Marcos took great care if me through the entire process again. In all always friendly virtuous staff from the moment I walked in the door. And my I add very fast repair considering the complexity of the job.
I'm a very pleased customer
Great customer service, and prompt repair of my car.
Jesus did an exceptional job with the repairing of my car. He went above and beyond by sending me updates of the repairs up until the time he was finished also my car was dirty when I brought it in and clean when I picked it up. Job well done
I had a really nice experience! Thank You for the great customer service.
Im so satisfied with the work.
All they do is give you excuses on why the car doesn't look the way is suppose to just to not make it the right way. After talking to management that's when I started seeing results on my car. Now I have to go back because they removed the back axle to fix everything they had to do then put it back but now my car after 20mph my car starts shaking.
I would never recommend Ocean Collision to anyone. Worst experience ever...
Unprofessional body work.
Everyone was very professional and, attentive to my situation at hand. Most of all, the completion of my repairs were done in a timely fashion. Thanks to all involved in my claim.
Vehicle Make : Volkswagen
Staff was very friendly and helpful. The service was very quick and I was kept informed during the process.
My experience was a very painless one. I was updated for everything. I would tell everyone about the service. Thank you
Great job and ismal was so attentive. Great customer service
Jesus was amazing. He took care of our needs from the minute we arrived until the time we left. He went above & beyond to be sure we were satisfied with the work & happy with the overall experience. The constant contact with updates about our car was the best service I've ever received. Thank you for all you've done for us especially while away from home.
Vehicle Make : Volkswagen
Overall, it was a great service and I was really satisfied. They were able to fix the car in less than a week.
The staff was professional and fast work with my car.
Their attention and quality of service exceeded my expectations. They were extremely professional and in control of every detail
Very good service , and super nice service advisor it was great working with him !!
Thanks ocean collision staff
I was very pleased with the service, from the moment I was greeted to getting the rental. I would definitely use and recommend Ocean Collision.
Very professional environment!
Ishmael was extremely helpful. The staff is fast
Evething when well with the rental and the repair thank u
Everyone was extraordinarilly helpful and efficient. The job was perfect.
Vehicle Make : Volkswagen
Extra ordinary service!!!
My visit was very satisfactory
Ishmael was awesome communication was awesome repairs look good!