I found Erik to be incredibly attentive, which I really appreciated throughout the entire process. He regularly called, to keep me informed. Great service! And, my car looks fantastic!
Great job from start to finish. Representatives are all very professional. Always kept us informed.
We recently had a great experience working with both Nationwide and Caliber Collision. I was very impressed with how timely the repair process was. I appreciated the clear and frequent communication concerning my car's repairs. Our case manager, Eric, did an outstanding job carrying out his responsibilites communicating and answering my questions. As a final note, I really appreciated that my car was even vacuumed before it was returned to me! Thanks Caliber Collision!
From the moment you walk in the front door, you are greeted by a friendly receptionist. Upon waiting in a clean aroma front office a technician greets you with a smile and assures you they can fix it all. Thank you all for a fabulous job.
Everyone at Caliber exceeded my expectations. I will certainly recommend friends to get their collision work done there.
I was impressed by the way I was kept abreast of the status of my vehicle. I really appreciate that.
They were very polite, friendly, and helpful.
I would recommend Caliber Collision instantly. The employees are really friendly and polite. They got my car done in 2 days instead of the estimated 8 days. They even buffed out some paint from a previous accident, free of charge. And they detailed my car before I picked it up. If you need an auto body shop, Calibe Collision on Glenwood is the place to go.
Great experience from the get go! GEICO, caliber and enterprise have a great team and work very well together!
I received regular updates, the staff was extremely helpful and provided excellent customer service, and the quality of the work appears to be very good.
Excellent customer service
Fast prompt service. Staff was professional knowledgeable and friendly
You were very professional and kept us updated of the progress. Phil it was a leasure working with you. We can recommend you to others.
The end result was awesome--like my decade old car received a facelift. It seems your crew is staffed with perfectionists. :) Communication could have been better, which is my one criticism. There was a disconnect between email updates and talking to staff. I called the shop before they called me, each time. However, once talking to staff, each was gracious, helpful, and excellent with EQ and the so-called "soft skills" of good customer service, like empathy. I'm sure that comes in handy as presumably most customers coming in for collision repair are pretty stressed out already. So thank you for delivering on your promise. :)
the process was very easy, and painless and my car was so clean when I got it back :)
The staff made the experience completely smooth and stress-free. Thanks!
Vehicle Make : Volkswagen
Great customer service and kept me well informed the entire time car was in shop
Nice experience. Trevin was great
Steve and the group were great
The loaner car was nice but the double key fobs have got to go...
All went smoothly with the insurance company, car rental, & repair shop all in one place.
I think particularly the feedback from Eric was most appreciated.
Second time repairing the car in 3 months. Exceptional job and service. Steve was incredible throughout and made a point to keep me updated and in the loop on repairs. Highly recommended!
I am very pleased with the care given to me and my vehicle.
Vehicle Make : Volkswagen
I can't enough good things about our experience with Caliber Collision. Eric kept us in the loop every single step of the way, our repair was excellent and my car came back cleaner than when I dropped it off. The staff was professional, yet had a personal touch as well, right down to the Enterprise Rental representative. No one ever wants their car to be hit, but if it happens, I can't give Caliber Collision a higher recommendation! Thank you!!
I truly appreciated how everyone worked together and made everything smooth for me (from the greeter, to the Geico Adjuster, to the collision rep, to Enterprise). I also like the fast service - within 2 days. I would recommend your services to others. Excellent customer service!
I had a great experience. My car was fixed and clean. The staff was very helpful and friendly
Steve was a pleasure to work with. He had great concern for our convenience and the car was ready far ahead of schedule.
Excellent customer service and workmanship.
great regular communication with updating during the time you had the car.
On time, very courtious, looked good, truck was washed before returnedthanks hope I don't have to come back but you will be the first ones I go to if I do- thanks again
Outstanding service! I wish all businesses cared about their customers the you do. Thanks for the excellent care.
Results excellent. You missed several delivery dates
Great service. Chad was awesome!
The wonderful staff at Caliber Collision and Enterprise car rental made a difficult experience extremely comfortable.
Excellent job. Top notch services.
That side of my car looks like new. You did a great job blending with my car color. I'm very pleased with your work.
Thank you men in the body shop for a great job!!!
Took a little longer than I thought it would but overall very pleased with the repair
Caliber was totally responsive when I needed my car a little earlier than the estimated completion date. They were flexible without a single grumble, and in fact still made me feel like it was a pleasure to have my business. This is not how many places operate, and I will definitely be back for any future repairs.
The overall experience was amazing. All the updates from Chad were really quite helpful. I'm very satisfied with my experience. I'd definitely recommend Caliber to others in the future!
I appreciated the timeliness of the repair. The associates on site were helpful and attentive to the details and repair needs of my vehicle.
Caliber collision did a fantastic job to make sure I was made aware of the repairs to my car by emailing me on a regular basis.
Thanks- everyone was very pleasant and helpful
Lisa was awesome to work with as were the young ladies up front
I would tell all my folks to use y'all if they need body work
Everyone was friendly, the car was repaired perfectly and it was nice and detailed inside and out! Very happy with Caliber Collision!
This was my first experience with Caliber and it was a good one! I loved the updates regarding the progress of the repair and your staff were very helpful and courteous!
The car looks very good and I was happy that the job was completed on the original date estimated. Thanks.
My car was cleaned both interior and exterior and the estimated repair time of 3 days was met.
Its good, however the process can be speeded
Vehicle Make : Volkswagen
Lisa was a great customer service representative. She kept me updated and was very courteous.
The whole experience was simple & stress free. Received updates throughout the process.
Lisa was wonderful and made sure she had my car ready to go before I went out of
Town! My experience was wonderful, the ladies up front helped with my
Kids and were so friendly!
You could do a better job giving customer servive updates
Quick service, helpful employees and awesome communication. Only issue is it appears one spot was not buffed out. Can still see spot from accident.
Everyone was very friendly and professional. I had a great time working with the staff and it made my process painless. The only feedback I would have is to replace the windshield wipers on the white nissan altima that I had rented.
from start to finish I was impressed with the employees and the great service they did wonderful people
good quality work
Please have someone contact me as soon as possible. I can visibly see "ping" marks where my car was repaired. I'm disappointed with the quality of the repair job. From a distance it is clearly visible where the car was repaired. The ping marks looks as if it was "tapped" from the inside and the marks show on the outside. It was raining very hard on the day I picked my car up and I did not look at the car or the area that was repaired. The paint also visibly looks different. Please ask someone to call me.
All associates were great!
The original quote for the vehicle repairs was a significant under-estimate of the total due at pick up.
Everyone was polite and accommodating. At no point did anyone hesitate to answer my questions. I will be happy to have my car worked on there again.
Thank you for a great job. All members of your team were so very kind and car looks great.
In the future,use fewer emails early in the process and be more proactive when there is a small delay.You have done a fine job with the repair work.Thank you!
Chad did a great job and kept me updated during the process
Chad was great. They were attentive and communicated with me really well.
I was a bit afraid at first because I never had a car accident and I wanted my new car to look exactly the same as before the accident, therefore I didn't know which shop was good or not, so I took a gamble with Caliber and I am very happy I did because you guys did an outstanding job.
Thank you very very much!.
I appreciate the quality work you guys performed on my vehicle. You were able to finish the work ahead of schedule and with care
Thank you for repairing my new car!
Quick and efficient service. I will return in the future if i have any problems
It was a wow experience! Every employee was totally helpful!
Very helpful. Made the process very easy.