Great service and communication!
The right passenger door was hit in the accident and I was told the door was replaced. When I picked the car up, weather was sunny and paint was new. At that moment, the door looked to be new and in good condition. After I drove it home and parked it in the garage, I noticed there was an indention to the top left of tinge door opener. It looked like a ding. Definitely someone made it after the repair or the repair was shoddy.
The process was very simple, I Luke the updates provided via text and I was glad I was able to email the account manager and he would respond immediately.
Satisfied with the repair,kept me informed of the progress, tomely. Ruben is courteous.
The repair work is excellent!
Great communication and fast service
Vehicle Make : Volkswagen
Body work great job!!
Ruben has co-ordinated well and I am completely satisfied.
Great team!!! Great work!!!
I'm grateful for the quick repairs as well as the convenience of a rental vehicle on premises.
Camron was freaking awesome
Good service. Scheduling easy. Repair excellent.
Thank you. Fast bumper repair. ????
Need to return for minor problems
Along with doing our insurance covered repairs, they were able to redo the clear coat on the hood at the same rate as off it were to be done as insurance related. It was an extra charge but very well worth it. Excellent customer service. Will use them in the future for sure!
Very nice job.Thanks a lot.
Ruben was very helpful. He kept me posted about the status of the repairs via text. The right indicator of my car was not working correctly and when I came back to see if he could help, he immediately said that he will take care of it. Overall I had a great experience with Caliber. I would strongly recommend y'all to those who might need your services.
Awesome, professional staff that truly knows how to "restore their customers to the rhythm of their lives" without a doubt!
You guys were amazing! I'm highly recommending you to everyone!!
Work was done ahead of initial estimate which is excellent.
Cameron was awesome. He explained the whole process and called to keep me updated after they started the repairs. He was professional and friendly. Ruben assisted me when I picked up my car and was professional and friendly as well. The repair was flawless. You can't even tell there was damage to my car. Katie at the front desk was also extremely professional and kind. Great staff and a great location. Thanks everyone! That also goes for the guys who did the great work.
Everything was great the car is look nice
My experience was great my representative was helpful and informative with the process. They called to update me on what's going on and got me back on the road in no time
Good service and great work.
Cameron is absolutely great to work with! Truly professional, focused on the customer and goes above and beyond
Rueben was fantastic with communication.
Great with keeping me updating and friendly service
Great service and friendly no complaints
Everyone at Caliber Collision was fantastic! They were kind, courteous, and professional! Thank you for having such a wonderful and hard working group of people! Reuben was my contact and did a great job! Thank you everyone!
Ruben made everything smooth going.
Mr. Dukes was outstanding!!!!! It is hard to find people that knows what customer service should be.
I really appreciate your work. Thank you so much for your wonderful work. I will recommend to others. Thanks.
Repair and communication was great. But when I got into car paint chemical smell didn't go away for 10 hours. I had to live with that paint chemical smell for that day. I wish you guys take enough time and do something about those smells before handing over car to customers. Not at all happy.
Alex and his team did an amazing job for the second time! I had a repair done by him when he was at the Pearland Service King and I'm very glad to see him do an amazing and if not a better job than the first time! Highly recommend and will continue to do service with him!
Walter,Reuben and the staff did a incredible job. The service was excellent.
Excellent Service on Quality, Time and Customer Service
Great customer service! Was kept in the loop the whole entire time
Great work, no hassle, loved the updates via text and especially liked the Geico Express having Caliber, Geico and Enterprise all in the same location, made the whole ordeal very simple. And the repairs are great, just like new. Thanks!
Ruben was Excellent. Thank you for an amazing service :)
Wish USAA would have done as good on their end of the process as you did on yours.
Ruben and all the staff at Calliber were excellent to work with!
Overall my experience was good
I am very satisfied with the work that was performed on my car. I can see the quality of work that was done by the attention to details. Thanks for taking care of my car
The whole process was very fast. Reuben was very professional.
Very good customer service.
Repair was done beautifully.
Great job and really like your text communication throughout your service.
Appreciated the texts updating me on the progress.
Great customer service on all levels I will use Caliber again if ever needed. Thank you to the staff
I like the job due to my Toyota. I am satisfied with the repair. Thank you
Great service. I loved how it was all in house.
Overall a great experience. A few very minor details that only I would notice because I am just **** like that and I own a service based business so I understand.
Ruben was great! He kept me posted and got my car finished ahead of schedule.
Ruben was super nice so this complaint should not reflect upon him. I was advised my car would be ready at noon. I picked up a little before 5pm. Noticed there were "bubbles / dents" all over the newly painted bumper and door. Ruben took the car back to buff out which took an hour. It was extremely inconvenient as I had my 9month old and 3 year old sons with me (who eat dinner at 5:30). By the time I got home it was 6:30pm. There is still one bad spot which will have to be fixed at a later date. Would have been nice if maintenance would have checked more thoroughly (as there was plenty of time to do so).
Excellent service and results!!
Although the updates were grest, tge constant postponing caused me to miss several very important work appointments.
Vehicle Make : Volkswagen
Ruben did an outstanding job with communication and repair of my vehicle.
Great service and very nice staff.
Krystal was a big help in the process of my vehicle as it was going through the steps for repair. She was also very kind an excellent customer service. An I give her a high five ????..Keep up the good work an keep that smile on ur face ????????????.. I will most definitely pass the word to family an friends if they need any repairs on their vehicle.
The estimate for the repare of the front of the car I assumed to include the lights. However the car was returned with both of the driverside lower lights still boken. The estimate was discussed over the phone and I was not told it was fir the bumper only. Really dissapointed.
Vehicle Make : Volkswagen
Waited almost an hr to pick up my car. Apparently they only have one person "pulling the car up". And the receptionist...very rude. Never recommending this place to anyone.
The worst part was getting the rental car from Enterprise.
The repair is outstanding, and I'm a particular guy. Please pass on my thanks to Rubin and the techs for a professional experience.
She was very informative and kept me in the loop about what was going on witg my vehicle at all times. She gave me wonderful customer service.
Ruben was very professional and good. Answered all my question and returned my phones in a timely manner. Thanks Ruben
Crystal and team was so professional. Great experience and I will recommend others to come.
Crystal was very courteous and professional
I was especially impressed with the quality of your staff.
I'm impressed with the service that miss Krystal provided she kept me updated on a daily basis on the progress of the repair of my vehicle and the craftsmanship and quality of the repair is flawless.
To be honest, when Geico recommend Caliber Collision I was not sure if I was making the right decision, but if I ever need another repair i will not think twice and I'll take it to you guys.
Thank you for your service.
A very satisfied customer.
The staff are Very professional.
Customer Service was off the charts good. Everyone was very helpful. Would recommend this location any time
I'm very satisfied with the whole repair process and Ruben was awesome!
Although car was fixed and repaired - there was a delay in getting back my vehicle.
Other than the color of the paint job matching the car, the missing trim, the sonar system that was not repaired and the cleanliness that caused my husband to have to clean it to verify dirt vs scratches, it was just fine.
I very much appreciated Crystal delivering my car to me! It greatly helped me out!
Very good service and attention perfect
Great job on the repairs and your staff especially Crystal are top notch and kept me informed all the way.
Great service and super great advisor. Thank you
Communication regarding work completion.
Excellent service, a perfect 10. Thanks so much.
Very good customer service.
job is done very well and crystal kept me posted.
Rueben and staff were a pleasure to deal with. I the entire experience was the easiest that I have dealt with in terms of auto repair. Quite the opposite that I have had lately with AutoNation Ford. Rueben kept me informed daily and met his target for delivery of my vehicle.
Great experience. Ruben Wa Bety professional and constantly informing me on the status of my vehicle. Much better than my first encounter.
Excellent service. Very informative and helpful. Everyone so friendly. Extremely satisfied. Thank you.
I was very impressed with the level of communication through text messages which kept me updated on the progress of my car. Ruben was professional and made sure that my experience went smoothly. Thank you for keeping this from being a stressful time and restoring my Acura to a "like new" condition. I would highly recommend my friends and family to you. Elizabeth
Car looks brand new again. Thanks :)
Ruben was amazing! Very professional and kept us very up to date on status of our car's repairs. Would highly recommend.
Over all was happy with the service. The associates did a good job.
Reuben was very courteous. He has a friendly and happy demeanor and made my experience with Caliber stand out from other shops I've been to. I would rate his service as exceptional. There is an area of concern relating to "first impressions" however it has nothing to do with Reuben so I'll save it for another survey if I am sent one.
They went above and beyond my expectations, and the personal care and courtesy was very refreshing.
My experiences with CALIBER WAS ONE I WILL NEVER FORGET I HAD LEFT MY WALLET IN MY TRUCK COMPLETELY FOR GOT IT I FOUND IT WERS I LEFT IT AN IN TACK MONEY ALSO AN THE WORK WAS DONE UNBELIEVABLE WELL
Crystal was very professional and she gets the job done before the due dates!
Rubens was so professional, down to earth and very knowledgeable. He is really a good face of your organization. Thanks for taking good care of my car.
fast quote, easy drop off, and good work.
On a cruise--will contact on return--For now I am so pleased with Rubin and the precious young LADY at the front desk!!!
when i picked up the car last Friday, i was told the car would go through cleaning. Unfortunately the cleaning was below expectations as the trunk was still dirty and the dashboard had dust.
The communication was excellent. I appreciated the many status updates. The repairs were very well done.
Great support from Reuben. He kept me updated throughout - this was very useful. Excellent customer service!
All great...I appreciated that I never had to wait when I came in.
Walter and Krystal were very professional and the process easy. They worked around my schedule for pickup exactly on time.
Great job. Detailed assistance.perfect
Very easy process, clear communications, and very good quality
The people at Caliber Collision were very helpful. I am very satisfied with the work that was done to my vehicle.
It turned out to be a longer repair timeframe than anticipated, but the end result is very pleasing
I will recommend anybody i come across to use your services. Am very pkease thanks guys for a good job for my dear Acura cheers.
Repairs look great! Great staff.
Eric was really professional and went beyond his necessary way to ensure that we had the best service.
The frequent updates were great.
Best place, very informative, What like the most is the costumer service
Everything was very smooth. Erik was great. Perfect!
Eric was a great. Caliber did a GREAT job!
The service was top notch and repairs are excellent.
The overall experience was good, my vehicle looks good and I had good updates and customer service from the collision representative ; there were some delays on the delivery date for my vehicle , that is tje only complaint I have
I was recently involved in a wreck where the other party was at fault. Under normal circumstances I have always taken my vehicles to the dealership for any service, minor repairs or body work but Caliber Collision was a Certified body shop listed under their insurance and conveniently located minutes from my home. I am so happy with the results, it looks like a brand new car! Crystal was a pleasure to work with, she and her staff kept me informed during the entire process and were helpful answering any questions or concerns I had! They were even able to straighten my bent personalized license plate frame (It's the little things!) I would highly recommend them to anyone looking for quality service with a smile! Many thanks to all of you.....I "HOPE" I don't need to use a body shop again for obvious reasons but if I do I'll be back!
Great service by Erik Zapata
All damage was repaired in a timely fashion. Car was returned cleaned and detailed. No complaints!
Erick was fabulous! Really everyone was! I highly will recommend to everyone we know! Thanks!
Eric provided great support throughout the processes and was very helpful and easy to work with.
Everything was fine from what I see so far.
Everyone there was friendly. They all took care of us from start to finish, overall it was a pain free experience and we would recommend Caliber Collision to our friends.
Good service, less expensive than competitors, good work.
My car looks like new!
Erik made the process very easy. Here walked us through everything that would happen and kept us updated on the progress of our vehicle.
Friendly staff and great job on repairs. Thank you
The vehicle is still being worked on. After supposedly being completed 10 days ago and just waiting transport from Houston, I was finally able to pick it up. I took it through a car wash and water leaked in through the sunroof and another piece came off the top. The location where I originally left the vehicle is now fixing this problem and caliber is paying for a rental vehicle. But over 10 days from a car wash in Houston how does this problem occur?
Also, communication seemed great all along. I kept getting massages stating everything was on schedule. However, on schedule turned out to be about 10 days past the original planned completion date, plus 10 days for transport from Houston to San Antonio. Communication is great, but it needs to be truthful.
Hopefully this location will complete the repairs properly. The body work looks great, but you can return the vehicle with problems like this.
Facility was clean and well maintained. Eric was polite and professional at all times. Kept us well informed on the progress of our vehicle.
We were satisfied with service and customer service. However, we were told it would take about 7 days at the most. However, it took about 3 weeks. The front camera sensors do not work, so we will be bringing it back soon. Overall, satisfied with CC. Thank you!
It didnt even look like it was ever damage I am very pleased with you guys work I will defenitly recommend
Jeff did such an amazing job on my car's body work! you cannot tell it was ever in an accident. Erik and Alex provided excellent customer service! Definitely will be referring my friends!
Very knowledgable, Professional, and with a Kind Spirit.
All through the process.
Excellent communications and updates on status of repairs. Eric took great care of me. Thanks!
Service was timely and professional. Would not hesitate to take my car there again. Thank you!
Impressed with the regular repair status updates.
Very professional service and the repairs done were excellent.Will definitely refer your services in the future.
Thanks for a great job!
Eric was a great guy to work with and delivered right on schedule. Katy was very kind and very professional in her approach to her job. Great team!
Alex at cinco ranch did a great job on my car
I really liked the follow up. Good service!
Coordination with insurance was not complete when I arrived to claim car. Great service in all other ways. Great service rep and front desk. Will recommend. Thanks!!!.
Excellent customer service! I will be recommending you guys to everyone I know. Thanks for the fast service!
You all did an outstanding job! You made a 10 year old car look new again. I really appreciated the fact that you all took the time to also clean the car inside and out. Bravo to Caliber Collision! Should anyone ever need your services, I will highly recommend your facility.
Outstanding customer service. Repairs completed timely. Kudos to Stanley.