The service was Excellent! My car was repaired beautifully. Your customer service was Wonderful especially keeping me updated every day on what was being done. Thank you very much for your Excellent service!
Vehicle Make : Volkswagen
Completely satisfied, almost...I tried to call after 530 and expected to be able to leave a message but the phone just continued ringing. Should have an answering machine if people want/need to leave a message. Not everyone, especially some old folks, have or use computers, so any business that deals with older folks, if even only occasionally, should have an answering machine, and return calls the next day. Thanks.
Great staff out front friendly and professional. Car looks great and clean
Very nice, helpful staff. Easy to get a hold of and speak with. Frequent updates on progress, estimate and ready date. Quality work!
I was completely satisfied with the job and amazed at how you totally matched the paint to the car. And no one can match your gaurantee. Thanks so much,,,, Don Pancoast.
Caliber Collision staff were friendly and professional.
Everyone was courteous and professional but still friendly. Will be sure to suggest you to anyone needing repairs to their vehicles. Thanks for the great service
Shawna and Nicole were great keeping me updated! The vehicle looked good as new! They shop even cleaned the inside of my car which was an unexpected surprise!
I went into Caliber to report that I was in a hit and run. Shawna was at the front desk. Shawna greeted me warmly and was very courteous. Shawna told me about the services offered. I was referred to another repair shop by my insurance company, but told them I wanted to get the repairs done at Caliber. I was kept updated every step of the way. Upon receiving my car I was very impressed. Shawna walked me to my car and explained everything in detail. The inside of my car was detailed and the hardware looked brand new. There were no scuff marks or stains. The exterior looked as if I had gotten a completely new paint job. Thank you Caliber. I will recommend to anyone needing repairs.
Every associate I dealt with was incredibly friendly and knowledgeable, they also were very catering to my young kids. I loved receiving my minivan back and it being cleaned inside, huge bonus!
Wonderful experience, we were surprised it was done 2 days early, Thank you
Car was done quickly. Customer Service was great! Thank you!
Office staff extremely courteous, helpful. communications well maintained.
Repair workmanship exceptional.
Kind courteous staff. Prompt efficient service.
Caliber the a fantastic job repairing my Ford Escape
Awesome service texted me every step of the way. Awesome I will definitely recommend u to anyone. U r great
Job done before estimated due date. Staff was very friendly, accommodating and informative.
This was the best customer service I've ever received from the front desk to the repair shop. This company should recognize and reward their employees for standing behind the company brand. Excellent service!! Be proud of your employees!!
Looks good & done in a couple of days GREAT. Also the ease of getting the rental car.
My job was done quick and efficiently. Emails with updates were sent everyday. Truck looked brand
new day of pick up and was detailed.
Thank you for your fast repair job on my Accent. I enjoyed getting daily alerts on how long the process would take. I will definitely recommend your repair facility to others.
You guys are very professional and I appreciate that Nick took the time to intervene for me with Enterprise. Also, Nicole is very funny. I will definitely recommend you guys to friends and relatives about your excellent service. Take care.
Gary E Griffith
I really appreciated the updates and your staff was very nice and my car looks great
Very professional. Great service.
Car looks good. Done quick, gentleman anni was at the shop for pick up was bery nice.
My experience with Calliber was nothing short of amazing!
I love the updates, the rental car process was so easy thanks to you. Ashley was great and so helpful. I will definitely recommend you to anyone in need of car repair- thank you so much!!
So far the car looks great and is operating fine. Thank you for that!
I'm still unclear as to why the mileage diffeed by 1600 between my odometer and what is typed on the intake sheet but Ashley said she's looking into that with the manager. I'm sure I'll hear from them soon. Communication has been great so far!
And I know I'm responsible for leaving change in my car, but it's still unsettling that my quarters (for metered parking) are gone. I'm not asking for anything back - I just thought you'd want to know that it happened.
All good from greeting to see ya.
Love that I'm notified every part of the process and the guarantee for service!
Everyone I met was enthusiastic and helpful throughout the entire process. I was met with a smile, offered tea or coffee. The entire process was explained, a rental car was arranged. On drop off day, the car was there within 15 minutes and I was on my way. I liked the email notifications.
On pickup day, everything was ready, my car was clean and the repairs looked great. If I or anyone I know is ever in need of repairs, I will definitely recommend Caliber Collision.
Very professional fantastic service
Caliber Collision did an amazing job on repairing my vehicle. The car looks as good as the day I bought it new from the dealer.
Caliber went above and beyond. I love how seamlessly they worked with my insurance and car rental... it was effortless.
Looks brand new! You can't even tell there was damage to the hood and grill of my car. Great job!
Awesome From start to finish will recommend to everyone !!!! thanks again
Thank you for putting my car back together and making it look beautiful again!
There were many cars that were in need of repair at Caliber Collision, but I was made to feel like I was a priority and their only customer, even the manager spoke with me on numerous occasions. This is a top-notch company with excellent employees. My car was repaired and delivered in mint condition.
The very quick work by Caliber was a delight. And the steady updates on the progress of the work was terrific. Thank you!
Amazing customer service from beginning to end. Loved the daily updates on the status of my vehicle. Great work and will highly recommend. Nicole was wonderful!!!
EXCEPTIONAL SERVICE.... COMPLETELY SATIFIED WITH THE SERVICES PROVIDED. APPRECIATED THE NUMEROUS UPFATES TO INFORM ME OF MY CARS PROGRESS. WOULD DEFINATELY REVOMMEN TO FAMILY SND FRIENDS. THANK YOU FOR THE PERSONAL SERVICE AND EXCEPTIONAL BODY WORK ON MY CAR! YOU ARE THE BEST!
Extremely satisfied with the work and the people I dealt with.
I appreciated the daily text updates, keeping me
informed of my vehicles progress.
Thank you very much!
They were amazingly fast and had wonderful customer service. They kept me informed and up to date with everything step by step and day to day with progress and updates and even had optional text updates for those interested. If I ever had to recommend a collision repair shop this would definitely be the place. Thank you for the amazing work guys, you rock!
Effecient and professional!
Very happy with the service and quality I received. I would definitely recommend Caliber to friends and family.
first class service very happy to see the way you guys do the work,from the time I walked into your office to pick up my car I was informed on daily. Thanks imtiaz.
Great communication great service
Great service and communication, overall good experience.
Greeted promptly. Smooth transaction full explanation. Text uodates on status of repair. Even finished earlier than quoted (saving me money on rental). Excellent.
They were all so polite and efficient. So far we are please with the work that was done and it has been seamless between using them and going through our insurance. We loved getting the daily updates on our car via text message.
Thank you for the pride & professionalism
In your work.
Your shop does excellent work, my truck looks like new! The daily communication answered any questions I had. Outstanding job!
The service at Calliber Collisions was unparalleled, quick and thorough. I'm am totally satisfied with my decision.
My truck looks absolutely beautiful. The guys in your shop should feel really proud because you can never tell that this truck was damaged. Nicole did a great job keeping me informed and that was the most impressive part to me. Give that girl a raise lol.
The staff at Caliber is AWESOME. Dealt with Nicole and she kept me completely informed and was a true pleasure to deal with. My car looks good as new and I am very happy about the service we received. I would definitely use and recommend Caliber in the future.
The work was done timely. The staff was professional. The price quoted was what was charged. My car was cleaned and vacuumed The finished work is beautiful!
I felt that everyone knew how upsetting this was and Ashley and Nicole made sure I was updated everyone. My car looks wonderful. Thank you so much.
Great communication on updates and status. Everyone in the office was very professional.
Fast! Cleaned my car! Friendly! Great work! Good communication! Coordinated with my rental company! Great experience!
The daily status notifications and follow up calls are second to none! Customer services are top of the line! Thank you so much!!!
Great job keep up the good work!!
there was a slight problem with the paint but it was fixed IMMEDIATELY and now the van looks great! Loved the continual updates and everyone's concern that I be happy with the job every step of the way.
My 2014 GMC pick-up was badly damaged in the rear right corner. I thought it would never look nor drive properly again ! I was mistaken ! Tony at Caliber Collision Mullica Hill, looked at the extensive damage and assured me that it would be repaired with all GMC parts and that everything would be fine. An estimate was given and an approx. completion date. The work was completed a week early and the workmanship was top grade ! Fit and finish were right on ! On top of the great job repairing my truck when I picked it up they had cleaned my truck inside and out. Great workmanship and service ! Thank You to all at Caliber Mullica Hill !
ASHLEY AND NICOLE WERE GREAT!
Vehicle Make : Mitsubishi
They were quick and fixed my door as a courtesy. Very nice job
I had an excellent experience with Caliber Collision. I would recommend this shop to any who would ask. I received daily updates about the progress of my car, and phone calls on a weekly basis from Tony Christensen about the progress of my car. Upon pickup, you couldn't even tell that my vehicle had been damaged, it looked as good as new!
Great service. Great personnel. Great work!
The van looked great. All repairs seem to be spot on. Communication about the repair status was great.
My car looks brand new! I couldn't be any happier with how my car came out! Being only 20 and new to this whole situation, they were all ver patient and nice to me in helping. I would recommend this crew to everyone if possible!! Thank you!!!
The email updates provided vague information that was not very helpful. Customer service/response was okay
Daily email updates and occasional calls on status were very much appreciated
One day after picking up my car I could not close my trunk and it isn't lined in right at all. I'm very disappointed and not satisfied..
Everything seems great!! Thank you!!!
I appreciate the service and professionalism.
Rob and staff are phenomenal.
The customer service exceeded my expectations. My car looks good as new. I was happy to get updates by text. Anthony was extremely helpful and informative. I would recommend this place to everyone.
It was a pleasure to walk in to your office and be greeted right away by your friendly staff. I was given excellent attention and service and was treated with respect.
Your team is extremely comforting and professional. I will recommend your services in the future.
Car was perfect and clean and delivered when promised. You worked with my insurance company and all I had to do was drop off car and pick up when finished. Hope I don't need to use your services in the future so I will just recommend your service to all my friends. Thanks
Very professional team, gave us daily progress and finished ahead of schedule. Would highly recommend.
Pleasant to deal with. Quick turn around.
I would take my car here again and I highly recommend. They were very nice and communicated with me daily.
The Collision Care team kept me in the loop throughout the entire repair which made it a painless process. I felt very comfortable because everyone was upfront and honest.
My car was estimated to be completed by 3/14/16 but it was completed today 2-29. I am extremely pleased with the speed and efficiency of this branch. I will highly recommend them to anyone interested
I have never been in a body shop like this one, it took me buy surprise. You did a great job on the repairs and the communication was very good.
Your service and staff is great. They took wonderful care of my car and made sure I completely satisfied with the work.
Great Job and finished ahead of schedule!
You guys are the BEST AND Fast with repairs. THANK YOU!!!!
Quick excellent service, and great detailing job.
Our car was scheduled to be finished on Feb. 9th when we brought it in on January 29th. It was delivered to us on Feb. 5th which was much more convenient for us. thanks, W. Wright
I liked being updated daily on my email to know what was going on.Everyone there was very informative to what was going on and the repair looks great!Thank You and if we need repairs in the future we will be using you guys!
I did like the daily updates. The car looks great. Thx so much.
Very good service and the work on my Chevy was excellent.
Very good work done on my van. Very helpful staff and the text message updates made it easy to know what was going
Excellent service. Quality repair.
I am a repeat customer of Collision Care, Marlton, NJ. I have a great relationship with Joe and highly recommend the Marlton location. This is what happened:
I brought my vehicle to the Marlton location, and saw Joe. I explained that my daughter was having surgery and I had to go to Arlington, VA. I asked if I should wait until I returned (about a week later, December 15), or should leave my vehicle. Joe said my vehicle was not safe to drive for an extended period on the spare. As they were overbooked, Joe asked if it was OK to send my vehicle to the Mullica Hill location. I said yes and gave Joe authorization for the estimate and repair, as I was unsure of my availability.
****. Joe took notes, but obviously the Mullica Hill shop did not read them:
a. They reported to USAA that they were unable to reach me for authorization for repairs. They did not report that while my daughter was in surgery, I returned their call twice, but the mechanic was unavailable to speak with me. They also sis not report that I did not have access to a printer or fax machine, and provided authorization via a return e-mail from my phone.
b. They reported to USAA that my vehicle was driveable.
USAA contacted me with that information. In the midst of everything, I had to deal with USAA choosing not to cover my rental car based on the information provided.
2. As you can see by the e-mail I received on December 11, the Mullica Hill shop does not communicate within itself.
a. The e-mail says the vehicle would be ready on December 15.
b. But, I received a phone call on December 11 saying the vehicle was repaired and should be picked up that day. I reminded the person to return the vehicle to the Marlton location, as promised. My question is, was it really completed or was it released prior to completion?
c. I was told that I had to pick up the vehicle by Saturday, December 12, as USAA was already notified that the vehicle was finished and they would not cover my rental vehicle.
So, I had to drive up from Arlington, VA to Marlton, NJ to deal with this situation, then return to Arlington, VA where I remain until December 15.
I am a very unsatisfied customer.
Excellent prompt service. Very courteous, great updates, and completed the job a day early. No complaints.
Rob and his staff were amazing. They took care of everything and communicated with me on a daily basis. I was truly amazed with his attention to customer service. A true leader in your company
Rob was extremely helpful. Great customer service. Nicole and Ashley were great as well
Thanks for getting my car done before the holidays.
I liked the daily updates via email and friendliness of the staff.
Rob the Service manager was a fantastic coordinator for the repairs on my car. I'm hard on the machines I own and know just enough about car repair to get my self frustrated. Rob and his team performed an excellent repair to the front of my BMW 330ci and took the time to talk to me and ensured my car was returned to me on time with as good as new repair parts and installation. My hat is off to the professional team at CollisionCare in Mullica Hill, NJ.
Collision Care did an outstanding job in the repair of my car! It looks better than new AND you cleaned up the inside, which was unexpected -- AND I'm so appreciative! Also everyone was so courteous and helpful in your company -- especially Nicole! I will tell my friends about you and if I ever need car repairs again I will go straight to Collision Care. Thank you so much for a job well done! Judi G
great people, great information flow, great work
still don't know if the vehicles is finished being repaired
You provided exceptional service and appropriate communication.
Thank you to a professional, knowledgeable and kind staff! My car looks great! I will surely recommend your business to others!
Job well done, and two days early! I really liked your daily updates. Thanks Nicole!!
Collision Care did a very good job to my car,thank you.
Everyone was very helpful and nice. I would recommend your company to anyone.
Nicole & Rob were fantastic from start to finish. We appreciated not having the daily updates sent via text messages updating us on what was going on with our car, eliminating us having to call. Also very impressed with how quickly the shop completed the work. Our car was returned like new and very clean. The mints left in the car was a nice touch as well! Thank you very much to everyone at Collision Care. I would highly recommend them to anyone.
Everyone was very courteous and friendly from start to finish. Getting updates on a daily basis was great too. Overall a really good experience.
5I am very pleased with your work and I'm satisfied with everything you guys have done you had scheduled my car to be fixon 8/19 and I got it back on 815 I thank you once againif there's anything else I can doplease let me knowed
Terrific job and wonderful customer service. I would recommend your services to everyone!
I am very happy with your work and customer service. I will recommend Collision Care to my friends and family based upon this experience. Thank you!
Thank you coming in on your day off!! I do not know her name but she and the staff were very concerned and helpful
The quality of the work was excellent. The staff was very friendly and there were continuous updates. We a very satisfied with the services of Collision Care.
I thought that you guys did a great job on the repair. I appreciate the continued updates via email and phone calls that I got. The only thing I would recommend would be to be realistic with the completion date. The day I was told was about 5 days before actual delivery. Overall though, great experience!
My initial contact with Nicole and Sergio was extremely pleasant as well as informative. Throughout the process, the progress of my vehicle was communicated to me regularly. The step-by-step text updates is a great tool for customers. I appreciate the professional service I received and my vehicles end result looks amazing.
Very Satisfied Customer
Why am I teceiving a survey when you have not returned our car?
Was extremely pleased with your service. Already mentioned your shop to several friends
I brought my 2010 Nissan GT-R to Collision Care in Mullica Hill by the recommendation of Cherry Hill Nissan (authorized GT-R Dealer). I could not have been more impressed with the customer service and resources Collision Care was able to provide. My paint was the Super Silver which was an elaborate 4 stage process consisting of extremely hard to find materials and a specific process that needs to be adhered to during application. They did everything needed internally and externally to get the job done. They've earned my trust and will ensure any future business. A personal thanks to Sergio for giving me updates and handling everything in a professional manner very hard to come by in this industry. Thank You.
I was very happy with repairs. The Mullica Hill team were great to work with! Kudos to Nicole, Sergio and Jerry. I will highly recomend collision care to others.
All the personnel at the mullica hill location were top notch..professional and super friendly. The repairs were exceptional. I look forward to doing business with them again.
Repair service was very professional and fast but the tire I had replaced is leaking air and flat within a day. I need to bring it back in to get it fixed.