Vehicle Make : Mitsubishi
The communication was great, and they completed the work timely. Great experience.
I was thankful that they happily allowed me to stop in and grab a few items I left in the car after the accident when I noticed I had forgotten them.
Vehicle Make : Mini Cooper
Easy to schedule appointments, frequent status report, onlime delivery, excellent work
I have worked with Jeff in the past and he is very accommodating. He doesn't want to release a car under his watch unless he feels the repair will live up to the company warranty.
good job, I really like the ways you guys send me updates the whole time, and my car actually look cleaner than the day i brought it in.
The work and the service are excellent. Two questions: the driver's door sounds more metallic when I close it and I wonder why? How soon can I wash the car?
Great job. Done on a timely basis. I liked the way I was informed daily on the
Progress of my cars repairs. Very professional and efficient. You are now two
For two on my family cars
The car looks great. However, I have not driven it yet. It has been in my garage since Friday when I picked it up.
Timeline was pushed back without letting us know. Customer service, which had been satisfactory at first, was sassy and unprofessional by the end of the experience. Would not recommend.
Great customer service and quality work consistently
I appreciated the simple email updates on the job's status. The whole process was organized and easy.
Everyone at the shop was very professional and they did an awesome job
The ongoing communication is definitely a big plus
You need to take cash I had stop at bank to bring cash and found out you didn't take cash my car look really nice and clean I hope I don't need to come back again to you but if I do and I will tell my friends and family about you guys
Thank you very much. Kimberly E
The staff was helpful, professional, and cared about getting everything right. Jeff and Dawn were very kind and helpful to me. I felt I was well taken care of. I appreciate the good service, my car looks brand new. Thank you!
All your staff were very professional and courteous. The work completed was excellent and I appreciated the regular updates and the willingness to work with me to deliver my car while I was out of town.
Went the extra mile. Repaired paint nicks, reattached mud guard, washed car.
Unfortunately, it was my second accident in as many months but everyone was so professional and conscientious that it really took the stress out of what could have been an unpleasant experience. You guys are the best. thanks for everything!!
I appreciated the emphasis on my complete satisfaction.
Thank you did a great job
Appreciate having the interior cleaned, as well! Thank you!
Dealing with Caliber Collision was an outstanding experience. The staff, especially Dawn and Jeff , helped me deal with a very stressful event. They were both very professional, polite and caring during the entire process. My car looks wonderful and was finished ahead of the expected time. I was extremely pleased. Please thank Dawn, Jeff and all those who worked on my car. I will definitely recommend Caliber Collision to all my friends and acquaintances. Keep up your great work!!
Everything was fine except the repaired mirror does not adjust. However, you said you would replace it and call me when the new one is in
Everyone was wonderful and super helpful. This has been a good experience
I was not surprised at the wonderful job Collision did. We are previous customers and know the quality of work. I enjoyed receiving the daily updates. Thank you so much for the quality workmanship. Will definitely refer friends.
The little extra's were nice....inside full vac nicely done and the whole outside cleaned too.
Staff very nice. Front desk woman kind. Estimator went out of his way to problem solve.
Omg! Impeccable customer service and I loved the work!
I was thrilled with the job they did on my car....I think the constant communication is outstanding and everyone was super friendly and a pleasure to talk to.
I enjoyed receiving the updates on the vehicle repair and also the speed of the repair.
Tom and team are exceptional. Very reaponsive, kept me up to date on progress of the car. Best team! Thanks!
Excellent service and nice interactions with the staff. Liked the email updates.
Thank you!! I was very happy with my service. You guys kept me up to date and
Delivered my car back to me in a timely manner.
You guys went above and beyond with my car. Thank you so much for everything!
I've always used Colission Care and I've always been completely satisfied
I am very impressed with the quality of care we were given by your company. The updates I received was a really nice approach, letting me know how things were progressing. Everyone was so pleasant and courteous, traits you
don't always find when dealing with a business. Our car looks beautiful; no one would know it was in an accident.
I would highly recommend you to friends and family. I am happy that our insurance company directed us to you. Thank you, Bonnie Schulman
Everyone treated me with courtesy and kindness. The repairs were done in a timely manner.
Very satisfied with the overall repair process. Excellent repair job. Liked being updated daily. Would recomend your services.
My rear door was repaired. When I picked up my car it looked like It was a brand new car. You would never know it was hit
Staff was kind considerate and professional
A wonderful team at Caliber Collision in Narberth!
Really enjoyed hearing from you as the work advanced.
Thank you for keeping in touch, for quick service, and the coffee!
Great explanations and communications before, during and after the repair. You guys are the best
I am blown away by the level of professionalism and the quality of work.
We have used other repair services, one being finish line. I believe you superseded my expectations. I can't believe I've lived in Bala cynwyd for 25 years and never knew you were here. I am so glad I do know now. Thank you for everything.
And..... So convenient
Kept me in the loop. Very professional. Extremely easy to work with
Done before stated due date
the car was repaired properly and looks like new! Also diagnosed the noise on startup relating to the engine, which was above and beyond their repair responsibilities.
Today, Saturday, I noticed that the driver side bumper was already coming away from the car. Not happy at all. See you Tuesday in the am.
Courteous, helpful, knowledgable staff made it a simple process.
Thank you for all the extra Corrections you did for me really appreciate it if you know someone who wants to buy my Mustang please email me thanks again
Job done overall very we'll
Was very satisfy with my services
A job well done!!!And fast! Jeff was very kind, helpful and thoughtful. Dawn was very gracious and helpful in setting up the appointment and sending updates.
W.Jeffrey Swartz, our Service Advisor, was tremendous. He did such a great job walking us through the process and making us feel that everything was getting properly handled. I had a great experience with Caliber, and Jeff was a major reason why.
--Paul and Melissa F
Excellent work and nice people
Thanks for your excellent service!
Vehicle Make : Volkswagen
I want to know if the hood of my car was replaced. It had round dents from hail and now has pits with blobs of miscolored paint in it. The work is rejected.
we have been using collision care for years (we get into all kinds of collisions). the workmanship and service are unsurpassed.
The car looks better than new.
Very professional friendly service.
Ultra quick turn around, friendly knowledgable people
Vehicle came back cleaner then when I left it!
Staff is very friendly and professional. I felt at ease from the moment I walked in for my estimate through the daily progress updates of the repair. I was more than completely satisfied with the communication, the repair and the time in which the repair was done. Exceeded all of my expectations in every way!
Caliber Collision guys did an awesome job on my car. And I appreciate the timing update on the repair work.
One thing I would suggest to improve in near future is the timing to start the repair or estimate as it took almost a month and a week to get my car estimated and repaired.
The crew was incredible as always. Obviously not my first encounter, I was able to get along with what I had to do without concern for what was going on with the repairs. Always a pleasure!
Loved that your staff is knowledgeable.
Detailing the inside of the car is an awesome touch!
I hope not to have any body damage to use your services again, but if I have to, I will be making a beeline for your shop.
I especially liked your e-mails, keeping me informed of work progress. I would recommend you to others without any reservations.
Jeff was very friendly and took the time to explain what needed to be done to. My vehicle and the turn around time was amazing I received a email stating August 11 was the target date my vehicle was done by the 4th
Honestly I haven't driven the car Or tested the door yet but visually it looks perfect. I was most impressed with your email updates - great idea. Saves your customer and staff a lot of time and angst Dawn and Tom were pleasant to deal with as well. Overall, I value good customer service so A+. Thank you!
Although my car looks beautiful on the outside, when I got home I noticed my car floor mats were missing. Also, my right side mirror camera was not re-calibrated when I picked it up. I thought you would have completed everything before I picked my car up.
Excellent repair job--once again! And I'm entirely pleased with the service the staff offered in handling both my insurance claim and the repair itself--which was completed within an admirably short time-frame!
Great Company! They do excellent work and they always communicate and update you on your car's progress.
They also take care of all your needs like rental cars etc.
Looks like new! Caliber went above and beyond.
Very good work. Car is very clean inside and out. It looks perfect again. Thanks!
Everyone was so helpful and informative. It was a very positive experience. I would use your services again.
I am completely unsatisfied with my experience at Caliber Collision Cynwyd. The work quality was terrible and now I have to bring my car back for an untold amount of additional time to be repaired properly, hopefully correctly this time but who knows. On top of that I had to wait for weeks driving my damaged vehicle so that it could be fit into Caliber's schedule. This has been an extremely inconvenient experience. When I went to pick-up my car and pointed out the issues, I was told to just leave my car there to be evaluated. I DO NOT HAVE ANOTHER CAR. I HAVE A JOB AND OTHER RESPONSIBILITIES. HOW CAN I BE WITHOUT MY CAR??? The shoddy work was as follows: 1). The bumper put on my car was second quality and damaged, the plastic on it was severely warped; 2). There was a clear drip line in the paint that was applied, it was like no one inspected the work and it was done by a malfunctioning robot, 3). there was a clear scratch in the newly painted bumper. Completely unacceptable. What a terrible experience.
Excellent experience from beginning to end. The car, once, again looks great and my contact with all involved could not have been more pleasant and professional.
Several of the emails I received indicated that someone would be calling me to follow up, but no one ever called. It wasnt a big deal as I wasnt in a hurry to get my car, but it did make me wonder whether there was a mixup with my phone number or something.
The service at Caliber Collision in Narberth was great! I hope I don't have any more need for them anytime soon, but if I did, I wouldn't hesitate to be a repeat customer.
The work was excellent. The entire staff was professional, explaining the process so I could understand what was goiny to be done. My one negative was the almost four weeks between the estimate and the start of the work, way too long a wait.
Excellent job. We're very happy with the service for the second time. Would highly recommend.
Seamless from beginning to end.
Actually rather amazing in a world that has gone mad.
Thank you very much.
A big shout out to Jeff & Tom.
The repairs were perfect!
Thank you for the good care and tremendously beautiful repairs. I wish in the future it would either be quicker or more up front about the length of repairs however.
Vehicle Make : Volkswagen
Should be called Highest Caliber Collision...
Wonderful job. Only complaint is no one told me when car would be done until I called....drop car off Wednesday...should give daily updates on when you think it will be done.
A very straightforward and professional experience with you guys. Thank you
Never fun repairing damage from a car
Everybody at Collision was friendly and professional. The email updates were suprisingly useful... Looked forward to them. The car looks brand new... I'm very happy...
Will recommend to friends.
Vehicle Make : Mitsubishi
Awesome work service people and great customer service thank you!
Good Job & completed ahead of schedule.
i didn't find any sign of the damage. and i appreciated receiving back a clean car. i will definitely recommend your company and i know my other car will be turned over to you in August.
Vehicle Make : Volkswagen
They went above and beyond. They kept me up to date, did a great job, were so nice and my car was nice and clean when I picked it up. I would go there again absolutely. Convenient location with car rental across the street also. They made it super easy.
Excellent service all the way through. Most impressive!
Excellent work and communication every step of the way.
Great service and customer service. Liked the daily updates. Consider sending photo
Terrific service -- no complaints.
Very satisfied. Great updates
Dawn and Lew were both great at updating us. The car was done BEFORE the estimated time, unheard of!
We really appreciate that Dawn understood our desire to get the car back asap.
The staff is so helpful, friendly and professional and the car looks great!
The individuals at the location were prompt, friendly & courteous. Thank you for great service!
The updates were very helpful and welcome. The job itself was superb. The staff are very kind and helpful, especially Dawn. I would have rated you an 11 out of 10, but the popcorn is not good for our health, if we are always eating it. You ended up rated a 10 out of 10!!!
The team at Collision Care Narberth has the ability to make you feel at ease durning a stressful time. The repairs are done when they say they will be and are done beyond expectations. I will recommend them to anyone who is willing to listen.
I thought the experience was very smooth. The personnel were very accomodating and professional.
Great service, friendly and communicative staff
Quality work and caring staff makes working with the people at collision care a pleasure.
car was finished ahead of schedule and looks good as new. beautiful detailing job. .
They did very nice work. Very professional and complete.
Great communication with me at all steps. Excellent job on my car!
Vehicle Make : Volkswagen
beautiful job & great customer service!
This was a totally positive experience. Everyone was courteous, explained things well, and kept me up to date on the progress. I feel like this was very fair pricing as I was paying out of pocket. I will refer all my friends to you!
The repair looks great, even got the car back a day early. Thank you for cleaning the interior, it's like a brand new car. If/when I smash up my car again I'll be coming back.
The car was returned to me ahead of schedule and in immaculate condition. The is knowledgeable and very polite. I don't know what more I could ask
I was very pleased with the constant communication and kindness!
Everthing was great and fully satisfied
We were impressed with the level of communication and how polite and easy to work with everyone was. Dawn went above and beyond coordinating with Enterprise for us. I would recommend Collision Care to anyone!
absolutely fantastic body work and customer service, as always-thank you!
Great job completed ahead of schedule.
The car looks great and the interior was cleaned as well. I'm glad I went there for the repair and would recommend to others.
The staff and service was great. Special thanks to Tom Stella
Great service. Car delivered clean. Done on time. Very pleasant staff.
Excellent job! Very pleased with work done to car and super customer service.
Everyone at collision care was very nice.
I loved the daily email updates.
I would recommend collision care to others.
And thanks for the yummy popcorn, my kids loved it.
Professional, timely, thorough, friendly, a pleasure to work with, helpful. A great experience.
The team was great to work with. They are very professional.
Everything went smoothly as planned, including arranging the rental car.
You guys really are the best. I could take my car to an auto body shop close to my home (a Collision Care even), but I've always taking it to your shop on Iona because of your amazing customer service and attention to detail. The car looks amazing inside and out and communication was terrific throughout. Thanks!
Efficient and courteous service. Professional and knowledgeable personnel. Everyone we interfaced with was nice and helpful!
You have never failed to deliver quality service and a friendly environment. There are those extra special emails that keep your clients posted that add to your attention to detail in satisfying your clients. Thank you so much for your service and quality care to my vehicle.
Excellent work. Timely, professional, no nonsense!
The team were all very professional, they kept me well informed of the progress of the repairs, and they worked with me on how and when I could pick up the car without interfering with my work schedule.
The Narberth office runs very efficiently and the staff is very helpful.
Thank you for being kind, knowledgeable, and timely. My car looks great!
professional, detail oriented
My experience with Collision Care has been very professional. I would definitely recommend your service to family and friends.
Collision care is a great team. They took care of the repairs and sent updates along the way. The staff was very knowledgable and explained the process. I couldn't have been any more please with the end results.
Jeff Swartz and Dawn are fantastic!!
I am satisfied with the repair and your team. Very good. The constant automated email contact was a bit annoying. I prefer being contacted when there are decisions to be made or changes to commitments or an update on delivery date. Don't need to know the details that it's moving to paint or 75% done. That leaves me wondering what day and time I can pick up the car without giving me actionable info. Since you asked.
extremely accomadating and friendly.
the car looks great and a fast job thanks
People are very nice. Place is clean as can be and the updates help (except the ones that come from somewhere else). As long as everything holds up as good as it looks, I wouldn't go anywhere else and would recommend highly.
The Customer Service was excellent. My Car looks better than ever!! The process was so easy and repairs were done faster than expected. Daily updates were provided and gave me peace of mind that my car was in good hands, and I was right. Thank You!!!
I was pleased that the car was finished ahead of promised schedule. The only complaint is that emails stating that the car was "78% complete" appeared after I received a voice message that my car was ready to be picked up. Thank you, as well, for allowing us to leave the rental car on Saturday until Hertz recovered it on Monday.
Everything went smoothly. Dawn clearly explained how the process would work, and things did in fact play out just as she said they would. She called the nearby rental car agency that was supplying me with my rental; they came over to pick me up when I dropped off my car -- and they also came to pick up their car when I picked up mine at the end of the process. The work looks good, and the car was returned to me clean. Some burned out bulbs were replaced as a courtesy. In all, everything went well, and no unpleasant surprises, which is important when dealing with an annoying situation (getting hit by someone else)
Vehicle Make : Volkswagen
Professional and friendly
I was completely satisfied by the condition of my car upon its return.
It took less time than estimated, the car rental was pre-arranged and convenient, and my car looked amazing when I picked it up.
Besides looking as good as new, it had been nicely detailed.
Excellent service from your company. Will definitely use you again should need arise.
I loved the attention to detail and the daily check ins.
The car looks like brand new! We appreciate the thoroughness of adding additional item to the original quote so the fix was perfect! Thank you for keeping us in the loop everyday on progress and completing the job at the low end of the estimated time.
Keep it up! I don't plan on banging up my car in the near future, but if I do, i'll certainly get an estimate from you folks!
I was told to bring the paperwork from the insurance company so that CC could order parts ahead of time, which I did (two weeks prior to our appt). When I arrived for appt, they could not find paperwork in the office. We then had to wait for parts to be ordered. I was frustrated with the disorganization. Communication was poor this time around as well; we did not hear back when expecting phone calls. On top of this, we have to bring the car back because the work was not finished/satisfactory. Highly inconvenient.
Thank you very much for your professionalism and wonderful work!
Good customer service and professional.
Appears to be a perfect match. Very nice and professional employees
Thank you for being so informative and helpful throughout the whole process. I was very pleased with your service and the final result!
Your team always goes the extra mile, and it's a pleasure to interact with everyone.
They are very efficient. Good work and very accomodating
From beginning to end your a five-star operation.I highly recommend your business, actually I always have. I give you an A plus
Professional, patient and respectful from every single person I dealt with!
They made it as painless as possible!
Always updating, pleasant, courteous, and reliable. They did a great job!
Very satisfied!!! It was a pleasure working with you...very friendly and very professional.
Will recommend to my family and friends.
I was kept informed, and the car looks brand new. As always, thank you for a job well done.
Thanks again for a great job!
Initial job was done incorrectly, but promptly fixed.
Which ever employee was driving my vehicle clearly smokes Newport cigarettes because I found a used **** in my driver side door pocket. I don't smoke and this vehicle is less than two months old from my purchase. So it is good to know that some one was smoking my my vehicle while under your care. Thanks for that.
I couldn't have been happier! The people I dealt with directly (Jeff and Dawn) were wonderful: explained things clearly and directly, did not try and sugarcoat anything and made sure there were no surprises. The daily text updates, personalized, are a great feature.
Picking up my car, I was blown away. I almost didn't recognize it because it looks so good and SO clean. I did not expect the detailing inside. The car has not looked this good since it was new. Thank you, I will absolutely recommend Collision Care to others.
Vehicle Make : Volkswagen
I like the fact the you all communicated with me at every juncture that my car was in your care. I have only trust 2 other locations with repairing/maintaining my car and, again, you did a nice job. Its only been a day since I had her back but so far so good. Oh! Thanks for cleaning her up! :)
Dawn was extremely helpful and the team got the request done faster than I expected. Everyone was courteous and handled my request professionally. My car looks like new! Thank you!
My experience with Collison Care was pleasant and courteous. I got the progress of my car repairs regularly. I am very satisfied with the work done on my car.
I have used your car care center in Narberth twice. You have a great team. Very polite and helpful. Thank you for rebuilding my old car. It is like gold to me. I have worked with other centers over the years and frankly your center pays attention to the smallest details. I am amazed at what you did. The car looks fantastic. My sincere thanks to all.
I was completely taken aback by the constant updates provided by collision care. They completed the work in less time than suggested and blew my mind with their meticulous and thorough approach to repairing my vehicle. On top of that, they went the extra mile and washed my vehicle, not only on the outside but he inside as well. This was no short task, as my vehicle is a work truck with years of dust and grime on both the inside and outside. I plan on using collision care 'forever'.
Best body repair shop around.
First class, great team and outstanding service!!!!!
The car looks great. You did an excellent job, right on time.
You made a bad situation bearable. No one wants to have an accident bad enough to put their car in the shop but from the very first phone call your staff was exceptionally courteous and understanding and tried to make the repair as stress-free as possible. You helped with the details, even the details of the rental car (which you did not have to do), sent me daily emails about the progress on my car and answered every question I sent to you. My car is back now and it looks great, no one would know that the bumper had been replaced. A seamless fit. And to top it all off you cleaned my car inside and out. Service above and beyond. Thanks!
I was taken care of every step of the way. So far, very very satisfied! I would use Collision Care (Narberth) again if needed.
As of today my vehicle looks beautiful.
Prompt, courteous, exemplary service.
Everyone was professional & friendly. The email updates were a nice touch. My car was cleaned both inside & out. Thanks. Close to enterprise was a plus too .
Your team is awesome! Everyone was friendly and helpful. I could not have asked for a better experience. Job well done - many thanks!
staff was very nice helpful and very efficient! I would use you again and recommend you!
Car was cleaned, wonderful! Staff extremely pleasant and helpful.
Correct e mail notifications on delivery times. They were contradictory.
Everything was done as promised, and Tom was very nice to work with.
Very professional and friendly. Work done on car was perfect!
Results beyond my expectations. Car was essentially detailed inside and out to compliment an expert collision repair. Easy and convenient transportation options as well. Will bring all my crashes to Collision Care because they do.
Every single person at the shop was a pleasure to interact with. my repair was done amazingly quickly and car was immaculate. CC exceeded all expectations.
My compliments on an excellent repair and expedited job on our 2011 Ford Focus. You will definitely be at the top of my recommendation list for friends (or) family members !!!
Great work in timely fashion.
The people who worked on my vehicle did a fantastic job. The car literally looks brand new!!
Great communication throughout the process. Well knowledgeable staff. Repairs look great. Thanks... Highly recommend.
The job was done quickly with impressive results- the color was matched to perfection and there is no sign of the damage to the car.
I appreciated being informed of the progress as the work proceeded.
I am very pleased!