Vehicle Make : Mini Cooper
Repair was done quickly
Caliber collision went beyond my expectations. Keep up the good work!
Beyond what I expected. Excellent service which was done quickly with consistent updates
My repair experience went smoothly. Those at caliber collision contacted me every step of the way of the repair process and was complete on the date initially set.
quick, pleasant, professional service
A job well done, very very pleased
Car was completed faster than expected and the car came out amazing! I was happy with the amount of text alerts and updates I received to let me know how my car was progressing. The staff was professional throughout the entire experience and I would definitely recommend to my peers.
Repairs are awesome. Everything was done to the highest levels of quality.
Pleasant and helpful staff. Kept me informed along every step of my repair.
My vehicle was in excellent condition when I picked it up. The service advisor was very courteous and spent the time to explain the extent of the repairs. It was worth the wait.
PS, My vehicle looks new.
I was completely satisfied. Leonid was complete, explained the process and finished the job as indicated. I am extremely happy and would recommend this repair center to my friends.
The service was great. Everyone used effective and regular communication. Service was completed before due date with great quality.
The car drives very well and it looks beautiful in the area they repaired. Thank you. The estimate they gave us for the other work, we hope to afford one day.
The work was very well done. They even vacuumed the inside of my car! That was wonderful surprise after a crazy week!! Thank you!
Bonnie put me at ease from my first phone call to other interactions I had at the shop. This was a new experience for me, and she explained everything thoroughly. Jerry was very professional in his explanations of a complicated situation, for me. Thanks for your help!
Thank you for keeping me updated at every phase of the repairs.
100% satisfied like always
Repair job was done well. People were professional and courteous. The automated texts gave me consistently wrong information and caused great chaos in my life. You sent me two to three texts daily saying car will be done on the 31st. I made plans based on that info. I then get a text car is done today make arrangements to come and get it. This was on the 23rd. Should have gotten text a day or two before correcting auto texts. I got two to three texts a day and all gave wrong information. Very satisfied with repair. Very dissatisfied with automated communication and would consider not using the company again unless could opt out or the auto text is corrected. Spent 40 dollars filling a rental car with gas only to find out car was done the next day. Did not need to return car with more then a quarter tank. You affect people's schedules and finances. Changed Thursday afternoon plans to suddenly pick up the car. For a company who communicates with the customer constantly it would be nice if you could actually give the customer some notice of your plan. My rental car stops when my car is ready. My choice is now change my plans or absorb the cost of a rental car for a day. Not a user friendly company. Great job on the car.
Your daily communication was unexpected and really appreciated! The work you did on our car is amazing - you'd never know we had been hit. Thanks!
The Caliber Collision team was exceptionally kind, adept, and communicated with me every step of the way. I could not have asked for a more positive experience.
Everything was great! Everyone was friendly, professional and the job was done quickly. They had my car looking new again and even cleaned the inside. I was informed through the whole process. If I ever had worked to be done on my car I wouldn't go anywhere else.
Great experience, could not have asked for a better job on the repairs or better staff.
Erie Insurance Agent Myron **** Accident on 2/17/2017 Claim number is 0_A00000148266 phone no. ****-****-xxxx. The repair was done very professional and I am very satisfied with it and the way i was treated as a customer. I would be happy to recommend them to someone else.
I wrote a great review on your website! Awesome job! Thank you!
Vehicle Make : Mitsubishi
They did an amazing job on my car. Very pleased
Mike.bonnie and Len are wonderful
Texts on progress were disconcerting- they kept telling me my car would be done 3 days later than it was
You exceeded my expectations! Staff was very helpful, courteous, and my car was ready before the expected date. The work done on my car was amazing. Thank you!!!
This place was absolutely the best! They were friendly and helpful. My car was done in one day and I had no problems . I will certainly keep this place in mind and recommend if need be. Thank you so much!
I have no complaints! It was smooth and effortless on my part!
I am very pleased with the work done by Caliber Collision, and the team is super professional. It was a true pleasure and would recommend this business in a heartbeat! Thank you again!
Timely, good customer service, the email updates are great and the work was perfect. Thanks!
wonderful service and delightful and friendly employees - thank you Charles D
Caliber Collision in Glenside is the best. From Bonnie at the front desk to Jerry and Mike as the front line, everyone was helpful and pleasant and experts in the field of wounds from car collisions. They accommodated my request to have my pin stripe artist come to redo my design.
My car looks lovely again. Thanks to all.
Very good service, very friendly and professional, i would recommend your service to anyone.
Mike did an excellent job of keeping me updated on the timeline of repairs via text. Wssages and phone calls. He was also extremely helpful with another vehicle repair concern I was having. Overall excellent job with the repairs!
Quick and complete service. Thank you!
Very professional. Made it enjoyable. Class act.
Very organized process, smooth from start to finish. Impressive.
Everyone was very professional and helpful from Bonnie, the receptionist to Mike Lepore, the mechanic who worked on my car and kept me abreast of what was going on with the repair by email. The repair work done was excellent.
I am an extremely happy customer!!!
No problems everyone was pleasant and helpful.
The people at Caliber Collision were thoroughly professional throughout this entire process. Everything was delivered in a timely fashion. They kept me in the loop. Finally, the work is done by people dedicated to deliver the best.
I am very impressed and satisfied with the high level of service i received as a customer of Caliber. This is my first time using Caliber but it came highly recommended by a coworker of mine who had their car serviced there before. Bonnie and Mike and the rest of the staff were very helpful and professional. They answered every question I had and made a very stressful time seem a little easier for me. I am very grateful for that. I was kept informed on the status of my car and it was finished before the given date. While I pray this is my last car accident if I had to do it all over again I'd choose Caliber. Thank you all!
Starting with Bonnie, I came and was not scheduled and she made sure I was seen and informed of the process. Mike was awesome informative and reassuring of taking care of me and my repairs. Mike kept me informed of status everyday and was able to finish the job ahead of schedule. Thanks for A+ Service
It was surely a job well done and in a good timely manner.
Thank you all.
Bonnie & Mike were very helpful and kept me informed of each step of the process. They also answered all of questions promptly and to my satisfaction. Also I appreciated that my car was returned in much cleaner condition than it's been in months! I would highly recommend Caliber Collision to anyone needing body work.
The repair itself was well done and the people involved were very pleasant. My small complaint is that there was a disconnect between the computer messages which said one thing about the progress and the info given me by the actual staff. Those contradictory messages made it very difficult to plan my own schedule. Either stick to one way of informing clients or synchronize them so that owners are not told two different things. Thanks for the quality of the work!
My bumper is still lower than it should be and it wasn't that way before I got rear ended. A few gaps in rear that shouldn't be there.
I couldn't have asked for better service!
Staff was friendly and helpful. I was given updates many times while my car was being repaired. I would recommend your business. B James
Staff were very kind. Work done quickly and efficiently
All went well. Prompt service and they even stayed late for me to pick up my car.
Car looks great!
I would have liked more communication on why it was taking so long to repair my car and why it was taking so long. Also why only one person knew the company was taking off the remaining cost of my rental. I am happy with the repair of my car just would have like more of an explanation of why it was taking so long to get repaired.
Extremly competent, kept me informed and fixed my car much quicker than I originally thought.
I appreciated the daily email updates, as well as, the weekly phone calls. The associates who handled our paperwork and repair work were very professional and explained everything that had to be don very clearly.
Everyone was professional and the job done was very good. I would recommend your services. Thanks
The Caliber Team were professional and courteous from the initial contact to the end of the service repair. The environment was accommodating and consumer friendly .
I was very happy with the outcome of experience with Caliber Collision of Glenside. They were very friendly and keep me updated of my progress along the repair and delivered my car and day early.
Everyone I spoke or worked with were knowledgeable, pleasant and very helpful.
I loved your customer service. It's rare to be spoken to and dealt with with as much respect as you show. My vehicle looks great! Thank you for taking the time to go the extra mule with you customer satisfaction techniques. You are the the first people I think of because of your many talents. Thank you.
I will use this shop again if ever in need of repairs
Make sure you inform your customers about the check payment. I was embarrassed when my check was declined because I never used that before. Thank you.
The emails were awesome. They kept me well informed of the whole process.
The turn around time Thursday to Wednesday incredible. My experience was
unbelievable. Great Job car was on point.
I am waiting on uncompletef repairs in order to complete the full survey. Managment was helpful and it appears it will be completed as promised. It is just frustrating to find the time to fit an additional visit when you work 55 hours a week. So I do not need contacted as of yet. My review will be based on the full follow-up work and service. Thanks!
I absolutely love the "top quality" service that was provided to me. Mike (at Glenside, forgot his last name) took the time to explain in detail, the work that was needed. He and the girls at the front desk were all a pleasure to do business with. They went the extra mile to please the customer. I highly recommend Caliber for collision work!
The staff are all very friendly and very helpful. I would definitely recommend the shop to friends.
The estimate on the damages on my car was explained in full. The repairs were done expertly and in record time. Each person I came in contact with at Caliber Collision Glenside was helpful, courteous and an expert in his/her field of endeavor. I thanked a great team there.
You guys were amazing! I would use you again and I'd highly recommend you go all of my family & friends!
This was the first time I actually had a good car repair experience. I was informed of every step which I liked. Everyone was friendly and nice when I had a question. Thank you for making this experience so easy.
Done quickly. And great work
Every one at Caliber Collision was awesome and it is obvious that you care about your customers.
Special shout out to Michelle and Alex.
Vehicle Make : Land Rover
Everything went well and they were in constant communication with me about my vehicle. Thank you!
Car was ready before the estimated date and it looks great
I'm truly satisfied with the work that was done on my car. Beautiful job! Thank you
Communication was amazing. Did a great job on the repair. Was amazed at how fast it was done and the level of professionalism.
Would highly recommend.
I think the turnaround time could have been shorter
Everything was great from beginning to end.
Excellent service - kept in contact with me on status regularly. Fabulous customer service & friendly people!
I do not have my vehicle at this time, as the trunk is not functioning properly,the way it was upon drop off. The issue is to be addressed tomorrow morning,as per mgmt.
Great customer service! But have one bulb out in my replaced tail light.
Updated communication and availability to answer questions is key to the success of your business and what made this process go smoothly. Keep up the great work.
Vehicle Make : Volkswagen
Wonderful communication with me in regards to my vehicle. Car looks fantastic except for one scrap on the new paint job when re-inserting the lower grills on the bumper I believe but overall happy with the service. You were quick to get my car back too which was greatly appreciated!
This was such a painless process. Mike communicated with me often to let me know what the progress was, if there were any time delaying issues and when the repair was finishing. As a customer, communication is so important and Caliber and Mike did a fantastic job.
Friendly, direct and helpful service. Very grateful!
Awesome service and extremely quick repair. Looks pretty much like brand new!
Caliber kept me informed about my vehicle. The staff at Glenside were professional and courteous. I am very pleased with the service I received.
Very friendly, thorough and helpful. Couldn't have asked for a better experience.
I was extremely pleased with the Abington Caliber Collision personnel. Mike was especially professional, compassion, knowledgable, and especially attentive to keep me posted on the status of my car. Mike kept me informed through regular emails and phone calls. Kudos! Felt very well cared for!
Everyone was so courteous and respectful. My experience was very pleasant and relaxing from the receptionist to the care manager Mike who helped me with my care.
The people at Caliber were very helpful they kept me up to date on the with my car and fixed it before they said it would be ready
Everyone went above and beyond to be helpful! They got my car complete a day early because it was easier on my schedule.
Speedy quality service ,very informative, professional and friendly!!!
Alex and Michelle are to be commended on their professionalism. I don't know the names of the folks who worked on my car, but I am very pleased with the results. Thank you.
Vehicle Make : Mitsubishi
caliber collision is a complete pleasure to work with. I have worked with them twice and service has been exemplary
Work accomplished very courteously, professionally & in a timely manner.Michelle Hutnyk in the Glenside, PA office was especially helpful. She helped me trace an extra $100 appearance deduction that saved me considerable money. Because of Michelle, and her fellow employees, I will return to the Glenside location when needed. Not soon, I hope!
Caliber Collision did an excellent job in a timely manner just as promised. Everyone was very friendly. Thank you!!
We really like the work you did on our car. Everyone was courteous and respectful. Great communication, and response throughout the whole process.
-Eli, Pam and Comfort Tsikiwa
Thank you for vacuuming my car! It was nice to get it back looking better than when I dropped it off both inside and out.
I was so satisfied with the service that I would definitely refer any and all my friends and associates to take their cars to Caliber Collision Center for their car repairs, whether through insurance or personal repairs.
First is that it look so is great! 2nd I knew what was going to happen each day. And finally, your entire staff was so polite and helpful.
If, and I pray not, ever have another accident, I wil bring it back to Calibur Collision!
Everyone was courteous, friendly and professional. Mike was great explaining details I needed to know when I picked my car up. It was just a great experience!
Customer service, quality of work was outstanding
Mike and Michelle were fantastic. Professional, courteous and friendly. I loved the email updates I received, especially the one that said my car was being well cared for and was enjoying their stay. Great touch! I would recommend your company to anyone needing bodywork on their car.
Everyone went above and beyond my expectations! Communication was timely and thorough. Everyone was friendly and knowledgeable.
Job looks great. People were super friendly and helpful. Job was finished ahead of time.
They guys were great and Michelle squeezed me in 2 weeks earlier than she originally offered.
I was kept informed about my cars repair everyday. My car was ready earlier them anticipated. The work that was done was excellent. The possess went very smoothly. I will come back again for service if I ever need to, and refer my friends.
Repairs excellently done, and in a faster time than estimated. Thank you!
I particularly liked how clean the car was both inside and out. The repair to the bumper and hatchback of my Prius was not only expertly done, but in less time than expected.
First rate shop, great communication and the car was done a week ahead of schedule. I couldn't be happier.
Very professional and helpful. I felt like I knew what was happening with my car at all times
Mike was very reassuring in that I would be pleased with the finished product. He let me know that he would get the work done as soon as possible but taking care to properly resort my vehicle. Michelle was very polite and hospitable. Nice crew !
Very friendly staff and the work on my vehicle was done quickly and sufficient
Vehicle Make : Mitsubishi
I think his name was Alex, he was very informative and made me aware of everything. Receptionist was very very pleasant.
The finished product wad exceptional,
I would skip informed every step of the process.
Everyone was extremely professional
My Jeep feels and looks brand new again thanks to you guys.
Vehicle Make : Volkswagen
From the initial reception, estimate of repairs, continuous updates, and final delivery; Caliber Collision is one of the best experiences I have had the pleasure of witnessing. Mike and the office administrative assistant / receptionist demonstrated very professional attitudes and offered stellar service. As a former Georgia State Trooper, I am very appreciative of this repair experience seeing as I was NOT at fault and was forced to trust my repair service endeavor with others. Caliber is definitely a first class operation!
I brought my car in for an estimate. An agent examined the damage and explained that anestimate would generated and sent to the insurance co covering the bill. After 2 weeks- no response. Called CC. No record of the estimate encounter at all. It added weeks onto a 4 day repair. Not happy. However, once I was rescheduled- EVERYTHING was done perfectly! Very pleased with the service, the reception agent, and Mike. Special thanks to the reception agent for linking me to Enterprise rentals when Hertz dropped the ****. Thank you .
The repair process took longer than I expected and in past experiences with other repair centers, when I received my vehicle back it was completely detailed, vacuumed, washed, etc. This did not occur with Caliber Collision.
You guys were great. My car was finished ahead of schedule and the repairs look terrific. You even vacuumed my car for me! I hope I never need repair service again, but if I do, I'll be calling you. Thank you!
Thank you for the constant updates.
This is the second time I have used Caliber Collision and all staff are very professional and informative!
Thanks to all.
My wife has used Caliber Collision in the past for her car & I did NOT hesitate to take my car to C.C. Because I knew they would not only fix my car to my satisfaction but would do so in a kind & friendly way.
From the time of drop off to pick up I was always informed by personnel the status of my car. Very friendly and pleasant to do business.
Email updates were most appreciated.
The whole process was incredibly easy. I especially enjoyed the daily updates.
customer service and maintenance were the best I've ever had to deal with. Great personnel and service, will be bringing my car back for some additional work, not related to the accident, in the near future.
I was very pleased with the service and courtesy of ALL the service I cam into contact with. Having any kind of accident is traumatic, but your employees are very calm and comforting when going through the entire repair process. ALSO, your repair work is exceptional. KUDOS to EVERYONE
Everyone was friendly and helpful. I was very satisfied with the work and I got my car back ahead of schedule.
Excellent work, service, communication and cost.
the staff was exceptionally professional. michelle was especially helpful getting the appointment set up and closing out the transaction. repairs took less time than originally figured.
Very professional. Excellent customer service
Really cool and thorough experience at collision care. Text updates daily and a staff that seemed really engaged with getting a job well done. I absolutely will bring my car there next time I need to.
Even though having my car repaired wasn't enjoyable, Collision Care made it much easier than other shops I've dealt with in terms of repairs, keeping me updated, scheduling a rental, and dealing with my insurance during the repair process. Thanks!
completely satisfied well done thank you
I was really satisfied by the job done. I was given an update every day about my car. I was very pleased with a job well-done. ????????????????
Excellent job all around!
Received timely updates from CC, the body work looks great and they even washed and vacuumed the car. That was a nice surprise. Good job.
The entire process and experience was great.
I did not know my car was completed as i did not receive a call. I will have to make arrangements to pick it up Saturday or Monday now.
Jerry and Michele, were great.
Could not have been more efficient, and very pleasant to deal with.
Estimate should not have risen 5000 because Audi got involved. It calls into question who paid what to whom!
The staff was polite but the status updates were garbage; the emails were pointless and inaccurate. The estimate was 3 days and took closer to 7, if you discount the weekend and the day it was dropped off it was still longer. We were finally told when we went to pickup the car that there was more damage than expected and that's why it took longer, but we were never told or consulted. I honestly don't see using your services for our future car repair needs.
Friendly and did an excellent repair job on my SUV
Was kept up to date on progress. Expectations set at onset were met. Final product was excellent.
This was partly because of the circumstances around getting the car fixed but I also didn't find the automated system helpful. I was told on that Monday that it would take about 5 days, and then got an email saying it would be done the following Monday. I'm incredibly busy and needed to make arrangements with the car rental and someone to drop me off at these places. I was called on Wednesday to tell me my car was actually completely done on Wednesday... great but they never looked at the alignment which I noted at the very beginning of the experience was off until after they completed the work...which makes me wonder, did they perhaps not look at anything else besides the cosmetic damage, am i going to have internal issues later down the road? I told them again of the alignment issues and that they needed to contact the person responsible for paying for the repairs (which was worked out previously to me dropping the car off) and I got a lot of flack for not going thru insurance and they needed her info. I gave them her email and when I called back to get an update on the car they said they had not talked to her but the car was in the shop being looked at... who authorized it? what happened if she said no im not paying? I then picked my car up luckily everything went well with payment, etc on Friday and I got an email on Monday saying my car was done and ready to be picked up and then a confirmation that it was picked up. Other than that the car is driving well and you can not tell where the bumper was replaced.
Great professional service.
Vehicle Make : Mitsubishi
I was calling to pick up my car and my car was not complete. I was not taken outside with a representative to review the work that was done and the repairs that had to be made. After I pointed out the scratches still left on the headlight and the running paint on the door, an apology was given as well as an offer to return to finish the repairs. However at the point my daughter was already late to work and my the rental car was returned. In the future a walk around to review work with the customer would help ensure proper services as well as a walk around before the customer is called.
I liked the service they reached out to me every step of the way and I was very satisfied with my vechile.
very knowledgeable; very courteous; very prompt (the car was finished ahead of time); kept me informed every step of the way; the finished product was like new.
Vehicle Make : Mitsubishi
Great customer service and updates.
Very professional, polite, and prompt service.
great job as usual and i got it back sooner then expected
Great job, thank you!
Genie drobit (Blair)
You finished my car before the promised day
the Collision care team is great. Second time ive used CC and i'm a big fan. i'd recommend to anyone.
finished my car earlier than I was told and it looks GREAT.
Although I was thrilled to have my car finished almost a week ahead of schedule, a more accurate time estimate would have been helpful in my planning. The emailed updates seemed to have little to do with reality.
I got my car back in less time then originally estimated and they did a very nice job - this was the second car I have taken their and was very satisfied both times
My car looks better than it did before the accident. Thanks for the great carwash.
Everybody was courteous, friendly and helpful. The job was completed is less time than expected.
Everyone was extremely friendly and helpful! I liked the text message updates as well.. It was a nice reminder that my car was in good hands, especially since this was my first car accident. Overall fantastic customer service.
The repair seems fine but there were other unrelated delays that caused them to have the car for a week and a half! Also, they lost a magnet that was on my car when I dropped it off that I had purchased while on vacation in Maine with my husband last fall!
I have nothing but good things to say about the way my car was repaired. It was repaired on time return back to me cleaning it was before I bought it to you so I'm just grateful to have done business with you. This is the second time that I had a car repaired by you and I will go no other place but to you continue your good service thank you thank you thank you
You kept me updated on the progress of the car. It was ready on time. Also when I got into my vehicle I was so appreciative of how you guys cleaned and detailed the interior of my car. It was awesome! My car hasn't been this clean since I brought it. Excellent service, and the mints were a nice touch!
Brian Keating and his team were fantastic. They were overly communicative and professional in dealing with our family. There is a reason we choose Mr. Keating's location for our car repair needs. They are very good and a pleasure to deal with. We recommend them all of the time to friends and family.
The car looked great upon completion! Thank you for the continual updates on the work and the completion. Completion time was very accurate.
Yes I was so excited about the completion date in the first place and then on top of that to have it complete it two days earlier than expected was so awesome and everyone was so nice
I love the email updates on every part of the repair process. That is excellent. The staff was nice and explained everything. Follow up calls provided was great as well. You guys rock!!!!!
Vehicle Make : Volkswagen
Moaurs was excellent and very communicative.
I was very satisfied thru the whole process of having my car repaired
With your company. You kept in good contact and answered all my questions.
I would recommend your services to my family and friends. Thank you
Vehicle Make : Mitsubishi
Very fast, professional service! Thank you!
The car was returned in great shape. You must have vacuumed and washed it too. Thanks
Front passenger side door handle and lock does not operate. Right turn noise friction...passenger side rear lighting cover cracked...
The repair was finish 5 days ahead of schedule and they kept me up to date with a progress report,very professional
job well done great counter service
Vehicle Make : Volkswagen
Brian got done faster than expected and your work makes my car bumper look brand new. Michelle was so helpful with the paperwork and my car rental. Thank you so much for your excellent customer service
I was mostly satisfied, but had two concerns. One was that the engine warning light was on when I left with the car, so I had to come back and get that checked out. The other was that the insurance company notified me that the estimate had gone up but that wasn't explained to me. But the staff were all friendly and courteous and I liked the daily updates.
I have checked off finding a good body shop from my list of things to do. Thanks for taking care of one important thing I need to have at my beckoning call. A good investment!
The team was very prompt in responding to us and kept us up to date on the progress of the repair. I liked receiving the periodic update emails
Excellent repair in a timely. Service was excellent.
Everybody st Collision Care was extremely kind and helpful and worked with Enterprise Rentals fantastically to make getting a rental car super easy. Thank you!
I appreciated that you did not raise false expectations on the time line for the repairs to my car. Your daily emails kept me updated on the repairs.I was very grateful that you were able to complete the repairs 5 days earlier than expected.
Exceptionally friendly staff, easy experience, communications above and beyond (do you have an IT guy to handle all of that?), and perfect work on the car. Thank you!
Thank you, my car looks and feels new again
See you on tuesday at 9am for completion of the job. I will comment later regarding my job satisfaction.
Thus far, thank you and have a nice holiday/
I really love the update messages letting me know how things were going. I thank the staff for making me feel at ease about leaving my car and of course the work done was EXCELLENT. Thank You
I feel honored that your company handled my car. I'm glad that I found the best to handle my xc90 2008! I thank you for the whole process... Your are the Truth!!!!! Peace and Thank you.